309 Auto Mart, Incorporated
reviews and complaints

I bought a car from 309 Auto Mart, Incorporated on August 13, and I'm still waiting for the registration card. I'm driving a car that is still under someone else's name. I've been calling the dealer, but they don't have an answer for me. They say it's because of the holidays, but they also told me they don't have access to the system.

We bought a 2018 *** and traded our old one in December . We left our plates on our old car thinking the dealer would take them off. About a month later, we got a bill from the State of Pennsylvania for a Toll by plate for $3.90. They probably traded the car with another dealer and didn't use dealer tags to move it. We tried emailing and leaving messages with the GM and head of finance multiple times, but they never got back to us.

I bought a 2017 *** from 309 Auto Mart, Incorporated on December 7. They also convinced me to get a *** extended warranty. But guess what? The very next day, I called them up and said, "Nah, I don't want it anymore." They told me to sign a cancelation form they emailed me, so I did and sent it back. Since then, I've been making a bunch of calls and sending emails about this whole thing. And let me tell you, it's been a real headache. They keep telling me lies and making excuses. It's gotten so bad that I had to go to the ComplaintsBoard.com to get my money back. Can you believe it? What a mess!

The dealership has not honored its commitment to fulfill a 3 month/3,000 mile warranty on a 2013 ***. The vehicle was inspected by the dealership in August prior to the sale. The vehicle was purchased on September 23. On October 22 the vehicle was taken to the *** dealer in Richmond, VA due to a coolant sensor appearing. Pictures of the area that needs repair, indicate that the issue was existing at the time of the sale but not repaired. Failure to honor the verbal warranty indicates a breach in implied warranty of merchantability and implied warranties. The dealership's representatives have indicated that because this was an out of state purchase they have no intentions of honoring the verbally communicated warranty. In consideration of the timeline factors, it is evident that the issue was pre-existing and should not have passed inspection and/or was known as problematic. The pictures and repair descriptions have been provided to the dealership. It was my intention to deal with a reputable dealership for this transaction. I would not have purchased the vehicle if I had any indication that they were not committed to customer service and satisfaction. A dealership of this caliber should honor the verbal commitments of their representatives.

I bought a 2020 *** on 7/3 from Montgomeryville Acura. They didn't make me do all the necessary paperwork or give me copies, which I found out later. I tried to get copies of the odometer statement for my trade-in on 7/7, 7/8, 7/9, 7/10, and 7/11 by texting and calling them many times. Finally, on 7/11, I went to the dealership myself, but they couldn't find the odometer statement. They just made one up on the spot with the wrong information, which I later found out showed fewer miles than the car actually had when I traded it in. On 7/14, I found out that the car had a paint defect on the hood that looked like a dent, but it was actually a piece of dirt under the paint from the factory. A body shop checked it and said the hood needed to be repainted because of this defect, which would cost $543. They also said it looked like someone had tried to fix it before. I tried to contact the dealer on 7/14, 7/15, 7/16, 7/17, and 7/21, but they only responded a little and said they were trying to schedule an appointment. The last response was on 7/21 (as of 7/27). It seems like this dealer knowingly sold a car with a paint defect without telling me and even charged me an extra $400 for the paint job.