2Checkout.com
Reviews and Complaints

they are known for covering their ### with stolen money...

I have had a healthy business relationship with 2checkout.com for 2 years. On 2nd January 2013, they contacted me stating that my account was closed and that I could only have my account balance after a period of 90 days. After the 90 days, I wrote to them reminding them that I was expecting the money upon which they responded by stating that the money was forfeited because I violated their Terms of Usage. Keeping the money for 90 days was enough punishment or me and as if that was not enough, they now want to punish me twice by stealing my money! I find this immoral under the guise of violation of TOS. A forced forfeiture is open robbery. I will be filling a lawsuit soon while at the same time I wish to warn potential and current users of 2CO to think twice before trusting them with your money. There are many reliable providers who will not steal your money under the guise of TOS violation. This might appear as a story to you now but reality will hit when you become the next victim.

The above mentioned company has already been paid but refuses to deliver my final satisfactory product. The promised quality and guarantee in their website but i doubt it as they have not extended any to me.

Regards,
Patrick

Worst Payment Gateway Service (2checkout) or i should say (2checkout is a scam company)

I just placed an order as i have got a discount coupon from 2checkout, i made an initial payment to 2checkout for the merchant services. To my surprise on the third day i see a note : 1732884 account closed.

After a days i get a response from 2checkout that my cc details did not match up with my order details for which i already told them that i have made the transaction using my wife's credit card and they are free to ask any proof for the payment and i would be happy to help them.

There is no response from 2checkout team. Can anyone help me?

By the way to let the public know who opened up this thread, Misappropriation of Funds...This company is called Mia's Maid Service...They have no right to call anyone a scam!

I was a customer of your service, So called Mia's Maids, and I am shocked that you have any nerve to call anyone else a "Scam". You stole my money, and never came through with service. The maids that you sent were rude, used fowl language, and two actually used physical abuse right in within my home! So when I asked for a refund, you refused.

So, you have no right to call anyone else a scam!

You are such a [censor]. First of all Dodie is just a customer care rep, nothing more. 2nd, there is no way to "dip" into your account.

The main problem with you is that you most likely didn't read any of the Terms Of Service or any of the other agreements and then got mad because you screwed up and now want to blame someone else for your stupidity. Way to go buddy. Post your ignorance for the world to see! Maybe if you had done what you were supposed to do your insecurities would not have lead you to defame Dodie, which might I add you can and probably will be sued for.

You would think that being a "business man" (and I use that term loosely) you would have read all legal agreements regarding accepting payments for your business.

Your company for no reason did a debit charge to my account

Yes i agree with you.I had transactions with them.They are supposed to clear my payments to clients but they gave me some kind of response saying i need to produce documentation etc.I sent them emails, urgent mails regarding payments, they took their own sweet time to reply me.I checked my bank statement and i saw they deducted from my account which is so much higher.I request from them statement of account from their side, they have not get back to me.I was totally disappointed and somehow i find it fishy about this company.

2Checkout.com is a scam. Their fees are outrageous and they have very little fraud checks. I would highly recommend that you stay away from this company, unless you want to be absolutely ripped off.

“HOW TO ACCEPT 2CO”
hello, i used 2CO for a pharmacy business (ok some people will complain but i had no choice..). i created a plug in to make them allow all kinds of business. easy to use and to integrate. you can message if you are interessed. now i decided to sell it (or get a % on the turnover after application) send me message for more information regards

They are far the worst company to deal with even for buyers. I bought an item using 2checkout and they rejected my order with my verified credit card and paypal. I have raised tickets with there customer support and no reply. I tried ringing them and the phone just hangs up . They have charged both accounts and never refunded the amounts they supposedly rejected... There operating system of checking customers credit cards and paypal accounts has a bug and causing grief to a lot of people. I have now raised non delivery
complaints with mastercard and Paypal... Avoid this company like the plague, both vendors and customers.

I having the vendor account with 2checkout.com. My customer received service from me. In couple weeks, customer changed his mind and started complaint to 2checkout about it. I sent to 2checkout the proof of provided service. Guess what happened... customer (who used provided to him Google Search Engine Optimization Service) decided that best way to provide the proof of bad service, is to break all Google Inc. Terms and Conditions... In just a week customer's and later my accounts were suspended by Google Inc. Customer calls his creditors and complaints about inappropriate charges. Creditors, of course, put back on customer's account the payment he transferred to my vendor's account at 2checkout. The only 2checkout said: ...Yes..., we agree, that it is customer's fraud, but there is nothing we can do to protect you as vendor. I lost $425.00... Customer denied to explain this, 2checkout denied to provide customer's creditor info... People, be careful with 2checkout, all their promises will turn against you...

Oh my god..i had many transactions with them and they said they are holding my payments for some reasons.I checked my bank statement, they actually cleared some of my payments but most still not clear yet.Worst of all, my clients are demanding me for payment and asked me why did i cancel my payement.It was not me, it was 2checkout and i'm even banned from one website and i'm accused by my clients that i am not making payment.Initially, transactions were fine and money is back into one of the website account.One day, as usual i top up money for the website services and as usual going thru under 2checkout but it was shown as zero.I top up usd $40 and i went to the website customer service live chat.Most of the customer service in this website was horrible, they hang up while i am trying to explain and want to know whats going on.This website is a service website.After trying so hard in the website for help, theres a kind soul who helped me retrieve back my usd $40.I had even sent emails to 2checkout to retrieve my usd $40 but they took so long to get back to me, asking me to fill in the forms(provide them with details or credit card etc).Out of precaution, i did not provide them and luckily managed to used my usd$40 for services in the website.2checkout deducted from my bank account is much higher than what i am supposed to pay for the services.I demand that they give me full explanation and they just sent me emails like

"Thank you for contacting the Fraud Prevention Unit. We apologize for any delay in our response. Your orders have been canceled because we did not receive the documentation that we requested. Before we can accept your payments, we will need to verify your orders. In order for us to be able to accept any future sales, we will require further verification. We will need you to provide us with the authorization code for this transaction. The authorization code is the six character code that is assigned to each transaction. You can obtain this information by calling your bank or credit card company (the number listed on the back of your credit card). Please reply with the authorization code at your earliest convenience. I apologize for any inconvenience that you may have experienced. Thank you for your time and cooperation with this matter. "

Previously they had already deducted from my bank account and right now they wanted me to provide them with full details.Honestly speaking, i felt this company is very fishy.This is the worst nightmare i had ever and all my transaction is USD.Try this company if you want your money go down to drain.

I agree, the 2Co or 2Checkout are the worst nightmare an online business can have... their customer support is very bad and they don't care about the merchants... don't work with them... go to any alternative!
and file cases with the BBB... this should be rated as an F business!

ANY SATISFACTION FROM THEM YET? I JUST PAID THE 49 AND SIGNED UP

I am using their service for last 10 years. Recently I have raised the fund release limit to higher amount. From that day, they have not released my funds. Now I have around 100, 000 (Hundred Thousand) USD accumulated and its growing.. I am sure they will now suspend my account and take those money. Wow what a business model they have. Do you know who can help me?

Here is the last message from Nathan 10 days back. After this I am trying to reach all of the following people, they never responded to the support tickets or to the phone.

Here is their team:

Nathan Butler

Senior Specialist
2Checkout's Loss Prevention Unit

Alan Homewood
Founder and Chairman
2Checkout.com, Inc.

Tom Dailey
CEO
2Checkout.com, Inc.

Sharon Wiles
CMO
2Checkout.com, Inc.

Mike Sayre
President and COO
2Checkout.com, Inc.

Here is the last message I got from Nathan:
Hello,

Thank you for contacting 2Checkout. I apologize for any inconvenience you've experienced with your account.

This account was set for payment this week. If you have any other questions or concerns, please contact us again.

Feel free to reopen this ticket, or call for any additional assistance. We appreciate your patience as well as your patronage. For your convenience you can open a support ticket anytime.

Thank you,
Nathan Butler

Senior Specialist
2Checkout's Loss Prevention Unit

I have several transactions with them.Recently, i checked my bank account and noticed that they deducted way higher than what i am supposed to pay for the services in www.destle.com.Right now, 2checkout stopped my payment and stating in the email "Hello, Thank you for contacting the Fraud Prevention Unit. We apologize for any delay in our response. Your orders have been canceled because we did not receive the documentation that we requested. Before we can accept your payments, we will need to verify your orders. In order for us to be able to accept any future sales, we will require further verification. We will need you to provide us with the authorization code for this transaction. The authorization code is the six character code that is assigned to each transaction. You can obtain this information by calling your bank or credit card company (the number listed on the back of your credit card). Please reply with the authorization code at your earliest convenience. I apologize for any inconvenience that you may have experienced. Thank you for your time and cooperation with this matter."

Previously they process my payement and now they state this in emails.Their customer service is real bad in the extent that i had to spam them with emails knowing that they take their own sweet time to reply.When they reply, its not really relevant to what you request or enquire from them.I wanted their process payment statement and the email above is what they replied to me.This is a piece of [censor].When i requested services in destle.com, my credit card has already been deducted by those amount and the readers in the website said that i have not made payment.Its outrageous, i was accused and banned from that website.When i live chat with the customer service in destle.com, most tried to avoid my question and i was so lost.After about 3hours later, i was so pissed..and one of the kind soul called me, yes he called me from overseas telling me that he will retrieve back my money for me.He did and i really thanks him.While 2checkout sending emails asking me to provide them with details etc..see that its so hard to retrieve money from 2checkout.Anytime of the day, they will hold back your payments and thats very bad.I lost my credibility to the readers and its very fishy about destle.com and 2checkout.I'm a victim and i keep using destle.com services without knowing that 2checkout has not process my payment, can u imagine how much money has accumulated and they are holding.My transactions all in USD and there are about 22 transactions not clear?I was banned from the website and get accused of not paying up.Try 2checkout at your own risk.Moral of the story, what comes around goes around, may all of them go to hell.

O.M.G THIS IS EXACTLY WHAT THEY HAVE DONE TO ME THIS COMPANY IS NOTHING BUT SCAM!MY BANK IS NOW TAKING LEGAL ACTION THEY ARE PATHETIC!

DO NOT make the mistake of signing up with 2checkout, unless you want to suffer like me!

I have been in business with this company as a vendor for the past 5 years. All of a sudden they make my account inactive and I lose my sales. This they did without any prior warning at all. I discovered this on my own when I found all my order links showing a 'parameter error'! When I inquired, they told me that my website was missing a number of documents such as privacy policy, refund policy etc (which is of course b.s; the link to all policies is right there on my homepage and salespages; maybe the person reviewing my website was a blind man!). I gave them the links to these policies and then they insisted that these links must be right on the order page (How am I supposed to do that? Since 2checkout really offers me a payment link redirect and not an order page). I insisted that these links are indeed ON the salespages from which customers would be ordering my products (in fact, not a single customer has raised an issue about these, in all these 5 years btw!).

When that was over they insisted that my salespages had no 'real marketing' at all. I asked what they mean by 'real marketing' since I indeed do the marketing required to sell my products.

At last they insisted that I give them access details to my customer areas (including membership login areas) so they can take a look around. I refuse this, because not only this would violate the privacy of my customers, I also don't trust them enough for that (ever seen a PayPal staff asking you for any kind of 'password/login information'?). This is the only thing I refused them and due to that they permanently set my account to 'inactive' status first and then to dormant status!

That over, I asked them to close my account and give me the remaining $54 balance I had in my account. 2checkout has a different 'release level' for each payment option they offer, in case you don't know, and if your balance is below that release level, then you won't get the money, no matter how much you beg. They said that:

'The minimum release level for a wire transfer is $300, for Payoneer is $20 and for Air Mail check is $100."

Based on the above, my only option was Payoneer. And on top of that - it is not the 'direct bank transfer' option of Payoneer, mind you (which is what I asked for because it is free but again was refused by 2checkout), but instead the MasterCard option which would actually require me to invest around $25 just to get the card! Didn't make any sense to me to spend $25 to get $54 back, so I decided to leave the balance in my account.

I thought (and requested too) that they would make an exception in case of account closure and send me one last air mail check! But NO! They are not humans at all! They are just working machines without any sense of empathy in them!

I am writing this so others know that they treat their customers like dirt, regardless of how long you are doing business with them! STAY AWAY from them! Even Paypal, as bad as they are, is still much better than 2checkout!

Hi,
I have almost similar problem with 2ChackOut
They choose the answers according to their convenience and not according to the exigency of the problem or the interests of the client.
Did you get the refund of $49?
Please share with me the resource where I can resort to the refund of my deposits from them.
I shall be grateful for your reply on my email address: onlinepk@cyber.net.pk
Regards

2CO is not as clear as I would like it to be about their requirements and their customer service is _slow_, at least these days.

I typed in http://www.supremecenterhosting.com/ and it took me to the right page. No forwarding page - No white page. The page is clearly a website hosting service. What I find Ironic is that I had the same problem (except for the blank page) 2checkout said that my page needed to be translated in English. I find that bazaar, because the only language I speak is English. I don't know what it is with Web Hosting Providers and 2Checkout.com. All I recommend is that if you are a Web host provider stay away from 2co. Go with paypal, google checkout, or even have your client send you a money order. It is not worth the headache.

2CO Big Fraud and scam: this is a [censored]ing fraud company, they have stolen all my balance payment of $6000 USD, dont use this 2CO for big payments, they will block it and steal your money.

I am a buyer, The exchange rate to US dollars is always much higher than the actual rate. There is no explanation for this extra cost. Paypal uses a slightly higher rate but this is clearly set out before payment is made.

Hello!
2CO.COM is unauthorized takes the money from my credit card
That transaction 15.03.2012 18:39:37 2CO * 2CO.COM * HMAVPN
Comput. & Data Process. Service [protected] Cyprus 24.95 USD
I ask to find out the situation, it is fraud.
with respect
Ludmila
Russia

I was charged $67.95 by this name/company for unknown. Dated on 04/05/11. I am interested in getting a refund from this action. Thank you!

They took my $17000 by changing bank info set in their system. Did not
send any email notification when my bank info in their system changed.When I asked, why did I not get notification? Here is their response:{{Hello, Thank you for contacting 2Checkout.com. I apologize for any inconvenience you have experienced with your account.I
didn't tell you it would be done last week. I told you that the problem
was identified and I thought it should have been done. But my tech
department is still testing the fix so it has not rolled out yet. We
have done everything in our power, but as we were not the ones defrauded
we are limited in what we can do. I assure you that everyone here is
aware of the situation and if there were more we could we would, but we
are not police, we have no jurisdiction to do anything more than to
contact our bank. That is why I told you that you needed to open a case
with the police, as we cannot. Feel free to reopen this ticket,
or call for any additional assistance. We appreciate your patience, as
well as, your patronage. For your convenience you can open a support
ticket anytime.Thank you, Nathan Butler}}

$75 was taken from my account. Who are y'all? I want my money back!

I have had a similar experience with this processor and cebuflorist.com! They sent horrible flowers for our anniversary/valentine's day (same day) and they did not even send the full amount of flowers.

I filed a dispute/claim and they sent replacement flowers 5 days later without even asking me if this was acceptable. They are just trying to get out of refunding the meager 50% I asked for! Horrible service!

I do not like this company, they charged me for something I canceld already, a homepage in datingsitebuilder.com wich didnt respond so the bills keept on coming. SCAM all together, I will advice all my friends and all of you to stay away from them. But dont worry, i blocked my visa card before they tried to charge me for 900 dollars just now... SCAMMERS!

2co is a scam. I wanted a battery for my laptop from http://www.battery-notebook.org/

The money was taken from my account but soon I received an email that the order has been canceled and my money will be refunded. However after 60 days (!) the money has not been refunded and neither have I received the battery.

2CO says that battery-notebook canceled the transaction and battery-notebook says that 2co has canceled the transaction. I am at a loss as to whom to contact. I have sent several mails to them during the past 15 days and have not received a response.

I have opened a ticket too without any luck. Someone please tell me whom to contact to make a complaint.

In my opinion both www.battery-notebook.org and 2CO are running a big SCAM to take all your money. Do not do business with them. Pay a little more and buy your battery from a reliable seller who actually responds to customers.

After 6 months of battling with a seller (sent me a damaged part, I sent it back at my expense, they wouldn't give me a refund and never sent a replacement as they said they would). I am now out the money (only about $100 but its the principle) and the seller has all but stopped replying to my emails. I decided to ask 2checkout for help. They were very unhelpful and said it was not their job as a payment processing agent and I should try dealing with the seller directly (hah after 6 months of getting screwed around by them).

bottom line, 2checkout has no accountability, stick with sellers that use Paypal.

They do not offer any help with problems you encounter with their seedy business partners.

I have had a healthy business relationship with 2checkout.com for 2 years. On 2nd January 2013, they contacted me stating that my account was closed and that I could only have my account balance after a period of 90 days. After the 90 days, I wrote to them reminding them that I was expecting the money upon which they responded by stating that the money was forfeited because I violated their Terms of Usage. Keeping the money for 90 days was enough punishment or me and as if that was not enough, they now want to punish me twice by stealing my money! I find this immoral under the guise of violation of TOS. A forced forfeiture is open robbery. I will be filling a lawsuit soon while at the same time I wish to warn potential and current users of 2CO to think twice before trusting them with your money. There are many reliable providers who will not steal your money under the guise of TOS violation. This might appear as a story to you now but reality will hit when you become the next victim.

I have several transactions with them.Recently, i checked my bank account and noticed that they deducted way higher than what i am supposed to pay for the services in www.destle.com.Right now, 2checkout stopped my payment and stating in the email "Hello, Thank you for contacting the Fraud Prevention Unit. We apologize for any delay in our response. Your orders have been canceled because we did not receive the documentation that we requested. Before we can accept your payments, we will need to verify your orders. In order for us to be able to accept any future sales, we will require further verification. We will need you to provide us with the authorization code for this transaction. The authorization code is the six character code that is assigned to each transaction. You can obtain this information by calling your bank or credit card company (the number listed on the back of your credit card). Please reply with the authorization code at your earliest convenience. I apologize for any inconvenience that you may have experienced. Thank you for your time and cooperation with this matter."

Previously they process my payement and now they state this in emails.Their customer service is real bad in the extent that i had to spam them with emails knowing that they take their own sweet time to reply.When they reply, its not really relevant to what you request or enquire from them.I wanted their process payment statement and the email above is what they replied to me.This is a piece of [censor].When i requested services in destle.com, my credit card has already been deducted by those amount and the readers in the website said that i have not made payment.Its outrageous, i was accused and banned from that website.When i live chat with the customer service in destle.com, most tried to avoid my question and i was so lost.After about 3hours later, i was so pissed..and one of the kind soul called me, yes he called me from overseas telling me that he will retrieve back my money for me.He did and i really thanks him.While 2checkout sending emails asking me to provide them with details etc..see that its so hard to retrieve money from 2checkout.Anytime of the day, they will hold back your payments and thats very bad.I lost my credibility to the readers and its very fishy about destle.com and 2checkout.I'm a victim and i keep using destle.com services without knowing that 2checkout has not process my payment, can u imagine how much money has accumulated and they are holding.My transactions all in USD and there are about 22 transactions not clear?I was banned from the website and get accused of not paying up.Try 2checkout at your own risk.Moral of the story, what comes around goes around, may all of them go to hell.

My account is closed without any reason. Some one bought some items from my web site and their order went to review process and canceled. They closed my account with running a single transaction. I am thinking to take legal action against this company.

Now 2checkout.com has sent me an email wanting 9.15 refunds fees on my account that I closed over 2 months ago. I called and unfortunately had to curse the REP because he refused to work with me at all. Josh the customer service rep was a complete [censor]. I will not pay the 9.15 fees. You can kiss my a**. How about paying me my 49.00 back. Oh I forgot it is non-refundable. Well guess what thieves, my 9.15 is non refundable also.

I would not recommend 2checkout.com. They also scammed me out of 150.00 dollars. They will give a refund without contacting the seller to see if the item was shipped or not. This is exactly what happened in my case. They are a gang of thieves, stay away!

i started using 2co this week and my 1sti started using 2co this week. i got an order immediately. received and email from 2co telling the order passed and i should send the item right away. i sent the item to the customer and after a day i received an email stating that i should refund the customer. now i cant get my item back and i have to refund the money. this never happened to me with paypal. so now i'm going back to them. order

hi,
the 2co or 2 checkout are the worst nightmare for online businesses...
they did something similar with me... they canceled a client's payment after i delivered the service.. i followed with them and i'm now filing a complaint with the BBB... hoping i will be able to get even with them!
the damage they cost not only financially but also to our reputation by refunding the money to the client's credit card! and we are a long standing business... we maintained a 0% chargeback rate with our previous payment gateway for three years!
they did not listen, wouldn't care about logical arguments and couldn't be colder and careless!
i highly suggest no once works them... they are just evil... power corrupts and they got big fast!

2checkout always finds a way to screw its sellers out of money... this
is their entire business is screwing sellers either thru disgustingly
high fees and charges to send out checks... They also never allow a
seller to work out any issues with buyers, they simply refund the buyer
without good reason because they still make their processing fees
regardless if they refund or not !

Do not use 2checkout, they are much like a casino where today better
seems like a good idea, even tomorrow but in the long run they will
always get you and grab all your hard earned money !

Product to hard to understand. Pops up to often. Want to uninstall.

on Apr 19, 2023 at 2:00am You collected a renewal for IObit, that I did NOT authorize.

This transaction was through PayPal

The Transaction ID was:

3V194324UW374343B

I would like the money refunded.

Thank you for your time,

Kevin Johnson

They hold me over $1000 for 180 days.
Now over 180 days and they not send money to me. I email them but no response .
Anyone can help me get my money

They hold me over $1000 for 180 days.
Now over 180 days and they not send money to me. I email them but no response .
Anyone can help me get my money

ID: farazahmed2000
#[protected]

“HOW TO ACCEPT 2CO”
hello, i used 2CO for a pharmacy business (ok some people will complain but i had no choice..). i created a plug in to make them allow all kinds of business. easy to use and to integrate. you can message if you are interessed. now i decided to sell it (or get a % on the turnover after application) send me message for more information regards

jak-et-bernadet@safe-mail.net

If you are alway looking for a better service, I would check out menexis at http://menexis.com . Been using them for some time now and no complaints

Jon, I read your comments about 2checkout carefully.

Even I have had some unpleasant experience with them.

I am a registered vendor. My compliant about them is their extremely slow wire transfers. The funds have not reached me for one month now!

When I asked them for the details about my wire transfer they sent me a canned reply. When I pressed on seeking more details they have not replied to me. I have an open ticket (8241-TYPS-4275) in their helpdesk which is lying unanswered for the last 6 days.

This is supposed to be a US company and we expect emails to be replied much faster.

If they don't pay their supplier for one month, then something is wrong with their service.

If they dont bother to reply to a complaint on their helpdesk for 6 days then it is downright it reflects very poorly on this company.