24 Protect Plus
Reviews and Complaints

I was a victim of this company for far too long. I had always assumed the charges I was paying were part of my Lifelock subscription due to the name of the charges "ProtectPlus". I googled the name today and found out very disturbing information that I had "signed up" for this membership when I went online and used Intellius to do a phone number lookup. Some where on the screens while processing my request with Intellius it gives you this "FREE" membership with 24Protectplus and if you don't cancel in 30 days they start charging you for this service (I have no idea what there service is because no one would answer that question on the phone). They did agree to cancel my membership now and refund me everything I have paid them during 2009. I made the big mistake of just assuming it was part of my lifelock subscription so I let it go for too long but I am going to contact Intellius now and complain to them. I am RED HOT!

I noticed an UNAUTHORIZED charge on my account from Feb 2008 and Mar 2008 for $19.95 each month. I never authorized these charges. I checkout the website and have never been on it either. The website is so vague; you can't even tell what it's services are besides "discounts" for amusement parks etc. I called their 800 number and there is an option to cancel my membership by entering the credit card number on file. I was not able to speak to a live person though. I will wait to see if my card is credited. I also checked on the Better Business Bureau and there are over 2200 complaints processed against this company!

24Protectplus somehow got access to my account and charged 14.95 for a service I know nothing about. I could not cancel through the web because there it would not work miraculously. I did reach them via telephone and they agreed to cancel membership but said nothing about the charges. I did ask them to remove the charges for a service I never received and thay said they would. I will see. I think they are getting memberships when you purchase something online. It appears that you are confirming your card but are really signing up for 24protect plus. It is very deceiving so beware!

This company took money out of my account. I called bank and got the number for them and they said they would cancel my account and I asked who are you? And all the woman could tell me was that they give people benefits. I told her they owed me 65.00 and she said they would only refund 14.95 for this month. I never signed up for their services and she had told me that I was on a web site where you pay for someone address and phone number. I remember doing that, but it was a one time fee and I never signed up for what ever services this company offers

I used Intelius to find info on a suspicious cell phone number that kept showing up on my phone. I paid the $15 and then started to see 12.99 taken out of my bank account each month. I never signed up with them at all. Intelius ripped me off and signed me up for them and gave them my information without my permission.

I called them and spoke to the supervisor and he said I could only get one months worth of my money back and that the other months could not be refunded due to me not contacting them within 60 days. I told him I never signed up for you guys and I was wrongfully signed up by Intelius without my permission. Now because of them I had to close my bank account and get a new one. I explained that to the guy and he didn't seem to care one bit. Then I said I have to get all my money back because I never signed up for you guys, Intelius signed me up without my knowledge. I told them I did not want your service but yet they still signed me up. That's not my fault so I shouldn't have to pay. The guy kept going on and on about this and I was getting mad. I finally yelled and told him well I know a GOOD LAWYER AND I AM FILING A LAW SUIT and I WILL get my money back!

Scam scam do not use them or Intelius!

I am an attorney in Texas. We are currently gathering information from individuals who have been scammed or defrauded by 24 Protect Plus 123, Adaptive Marketing or Intelius. The individuals who have been affected may be joined in a class action lawsuit. Please contact me at ckronzer@cbllp.com.

I found a charge on my account when checking it online for $14.95 that I did not authorize for this company. I tried phoning them with no success. All I got was an answering machine and no return call. This charge was on June 1, 2007 and I have no income right now so this to me was a huge invasion of my income not to mention this also ended up causing an overdraft and $20.00 charge for the overdraft. I would like to know how I can get my money back.

Advise smb!

24 Protrct Plus started charging $19.95/month on our company credit card without authorization. No one could tell me who authorized 24 Protect Plus a.d 24 Protect plus could not tell me who was getting the benefits. Capital One Bank still made me pay 24 Protect Plus for 6 months. Stay away from these people they are a ripoff!

Performed a one-time search on Intelius only to have them hand my banking data over to 24 Protect Plus, who then proceeded to charge me a monthly fee of $14.95 for a subscription that I knew nothing about. They managed to steel $44.85 out of my checking account before I caught the problem. I immediately filed a fraud claim with my bank then filed another complaint with the Ohio Attorney General. After a little research I discovered that 24 Protect Plus is one of ten membership subscription programs run by Vertrue, Inc. Currently, these guys are the focus of a class action law suit in Tennessee. Some people lost significant amounts of money before discovering what had happened. Beware.

This is a web site RIP OFF, this company is fraudulent in charging credit cards without notification.
These people are THIEVES and need to be addressed by our government authorities
They have been reported to the Texas State Attorney General's Office.

My name is Beatriz Reyes and I have been charged a fee for the past 3 years and I have never set up anything with this company. I would like a full refund and a good explanation to how it is that you have and are still taking money out of my account. You can give me a call at [protected] if I don't hear back from this company I will contact the better business burial. I will be waiting for a call.

write to your Attorney general and also secretary of state. if you fill out the paper sent to your place of residence by a third party, this will cancel your chance of suing them for fraud (U.S.C. title 18 section 1001) and invasion of privacy, along with conspiracy to commit fraud on a bank, and act of fraud on a banking institution. There are so many charges against them you can get tired from writing. If you just want your money back that they scammed, than you allow them to continue this nonsense. Remember, these are men behind this company, dont just sue the company... sue the faces behind it. They are the ones going home with your money...not the building or a fictious name on paper. wake up people. Sue these men in their private capacities for real money in an appellate court. Let them sweat.

I got a phone call from a company saying they were 24protect123 and privacymatters123, they promised me a $100 walmart gift card if I tried the 2 companys out for 30 days. I could cancel at anytime I wanted and not be charged anything but still get the walmart gift card for tring. Well I cancelled the 2 services and waited for my gift card to come, I waited and waited and waited and waited some more. No gift card surprise surprise. I got the phone number from the internet for the companys and called and raised holy heck. Threating them with everything from reporting them to any and ever agency I could, to the FBI fraud bureau, post them on facebook and all the other sites I worked with because I work from my home and work on the internet with about 300 different real companys doing work for them. They all have posting boards to write things on that people can read. Very quickly they started to change their tune and have now promised to send me 2 walmart gift cards within 5 days, so I will wait and see, I did tell them I would not report them if they came through and actually did what they said and sent the cards but I lied just like they did when they first spoke to me. Ok well life is a bummer I guess you can't trust anyone can you. I had no problem lying to them after what they did to me and all the other people on this site whos complaints I read. Hopefully everyone who had a problem has gotten some sort of satisfaction out of this FRAUD company.

I also got this from Intellius I believe. Be careful with signing up for that service. While I believe intellius is decent in what they do, I think they also sign u up for these services behind your back with out your knowledge. It may be somewhere deep in the fine print.

This company is definitely a bunch of [censor], but c'mon people, you got to be smart on the internet. You obvioulsy agreed to something along the way, like a $25 refund on some purchase, or some free gift. You Have to pay attention. Otherwise, you get screwed just the way you all just have. I knew what I was doing - getting $25 back on a purchase and I'll be damned if they try to F me out of it.
Walk through life with your head up your butt and it all turns to [censor].
Walk through life with your eyes open, paying the F attention to things like where you enter your credit card info (and other personal info), and you might be alright!

PS: if they continue to F with you... File with the Better Business Bureau, go to your bank, and hound them linke an evil attorney on Meth to give your money back. But never forget the lesson you just learned... PAY ATTENTION!

I found out they have been charging $1.00 a month on my credit card. I had no idea I agreed to the $1 monthly deduction. I tried to call the phone number and all it is a recording. I pushed #1 to be removed from their service. They have my e-mail address because within seconds I received an e-mail saying my service has ended. I'm calling the credit card company to dispute the charges.

24 protect plus/ Privacy Matters 123...blah, blah, BLAH! They should be in jail for this! Apparently I have been a "member" for a year and a half AFTER I cancelled! They say they are going to refund me in 3-5 days. 20 payments of $32.95 are to be refunded... I'll beLIEve it when i see it. This happened because i signed up for my credit report...SCARY!

I also have the same problem, i called the 888 number and it was an auto message that said I've been a member since January 2009. I have no idea who they are ? But they are draining my bank acct. Why cant someone stop them ? My thought is they sent Spy aware through by Browser and it let in a Trojan/malware. they need to be STOPPED ASAP !

I also had charges on my bank account for 24.95 the first charge I thought that I just forgot to write down something that I charged so I let it go, then the next month October I had another charge for 24.95! I was like what is this charge so I called my bank and they gave me the number to contact them and I did and I spoke with someone he said that I would get both charges credited within 3-5 business days... and it's defiantly Intelius that's what they told me too! this is crazy and I got the same line too to save 20% blah blah blah! lets see if they give me my money back! The sad thing is that they probably get so many people like this cause they don't check all the charges, look if they didn't charge me again they would have gotten away with 24.95 that adds up if you do it to a lot of people!

FRAUD, FRAUD, FRAUD! Please check your banking statements everyday! I found 6 charges on my banking statement in the amount of $ 19.95 each. Three of them from INT*IDPROTECT MNTR SVC telphone # [protected], two from PROTECTION PLUS SVC telphone # [protected], and one from HEALTHPLAN telephone # [protected].
I called my bank to report it and they sent me an AFFIDAVIT OF FRAUD FORM along with a FRAUD CHARGE LIST which contained the information of all 6 transactions. I had to fill out the Affidavit and fax it back to the bank. My check card was cancelled and they had to issue me a new check card which will take up to seven days to arrive to me. What a mess!

Yup. Intelius! Thats what I was told. Unfortunately they got me for two charges and only refunded one! This is not right! Someone needs to bring this company up as well during the WebLoyalty lawsuit as well.

Its like, why would we authorize Intelius to give away our credit card information... yeah right!

I just found these folks have been hitting me up for gradually increasing fees since Feb 2007.

Changing your credit card number won't help. I changed it for another reason, and these crooks didn't miss a beat: someone informed them of my new card number and the charges kept coming.

Do they care that I'm an old person with poor vision who hasn't been checking for strange entries on my bills? Nope.

My credit card company says they can get back up to 120 days of my stolen money. They offered to change my card number... but I declined, since these companies have ways of getting your new card number, no problem. My electric company isn't so smart, they cut my electricity without notice, and charged me a re-connection fee... THEIR way of scamming me.

I live alone; I'm too old to protect myself. I need someone to make deposits, pay my bills, and give me an allowance, I guess. Can I find an honest person on Craigs List to do my bookeeping, Can I find a person on Craigs List to do my book keeping, or will I just find another thief? Wish me luck….

Reggie
reggie at folkdancers.net

The same thing happened to me and I have threatened 24ProtectPlus with a class action law suit. I believe that Intellius would also be liable in this case. Please contact me if you are interested in this, we may not get any money back but we could shut these guys down. susankirby3@aol.com

It sounds like you have accepted a third party company’s offer that is advertised on the Intelius website. If you no longer wish to be enrolled in that third party company’s service, please call [protected] Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you.

I think they're banking on the fact that many people do not check their bank statements or account activity to catch these things... I just saw it hit my account today and I used Intellius about 3 weeks ago. I can't believe Intellius allows them to obtain my credit card information. Lame. Anyway, hope this info is helpful:

The number that showed up on my bank statement: [protected]

The email address from which I received confirmation of my account cancellation: membershipservices@24ProtectPlus123.com.

Does anyone have a direct number to 24protectplus so I can make them return my money.

This site is full of information about 24protectplus. I tried to call them directly, but only got their recording which wants my membership number and card number that was defrauded. I don't want to give them this info since I am not a "member". Do you know how to get through to them personally so I can have the money refunded. Thanks

I want you to stop taking money out of my account that means your company now thank you, i'am closing my bank account for you will stop taking money. I do not want your service at all.

It sounds like you have accepted a third party company’s offer that was advertised on the Intelius website. If you no longer wish to be enrolled in that third party company’s service, please call [protected] Monday to Friday from 5am to 8pm and Saturday from 6am to 4:30pm. We will be more than happy to assist you.

I have been charged for 2 dolars each month directly to my debit card. I have never order that kind of service. I have tried to call them to cancel that service, but nobody answer the phone. I don't know what I can do. I have also tried to look on internet their web site, but it doesn't even exists.

A charge of $19.95 showed up on my account I didn't even know who the company was . I called the company they couldn't give me in information their system was down.

I want to get out of program

Charged my card for four months without authorization!

The lawyers handling the class action suit will eventually contact you through the e-mail after 24 protect plus turns the customer contact information for all their customers. I went through this with WLI and eventually was contacted by an attorney through my e-mail. I almost deleted the e-mail because I thought it was just junk mail.

Fortunately, when I contacted WLI about 4 months before I received the e-mail they didn't put up any resistance and refunded all my money. I believe it was because they were already at the point where they were told by the courts to return the money to customers.

I think 24 protect plus are the same people as WLI doing the same thing under a different name. Problem with these companies is that when you make a purchase from one of the website and you get a pop up window to encouraging to save money on your purchase. Of course like any other pop up you're not interested in you will click on the X and close the window. However, how companies like them get you is that the box next to "accept" is already checked off. In order to actually cancel you would have had to scan through the page and uncheck the box before closing the window. In other words, you are unknowingly tricked into purchasing and they use the excuse that you agreed to the TOS when you complain. As if that isn't bad enough it's really bad when the website you made a purchase from would pass on your credit card/debit information to these shady operations. I'm sure there is something in the TOS that allows them to get that information but personally, when I provide confidential financial information to a business I don't expect them to share it with anyone unless they get my explicit permission to do so. The shouldn't be able to hide it in a small grey letters buried under mountain of words.

I too was SCAMMED by this fraudulant company. Someone spoke of a class action law suit against them. I would like to know how we join in on the pending lawsuit against the company? Will you post the name of the law firm/phone/email/attending attorney please so we can work together to FORCE THEM TO STOP this behavior? I live in Las Vegas, , , probably the Fraud capital of the world. We need to send a very expensive message to this company and others like it that it is not worth the actions of taking bits of our bank accounts, , , verses the settlement against them!

I contacted 24 Protect Plus at [protected], and first got them to cancel my account. I tried to get them to refund all 4 months of charges, and they will resist, hang up on you, quote the terms and conditions, etc. But I stayed persistent, told them the terms and conditions do not apply to me since I have no contract with them, and kept insisting they refund all the charges. I finally got transferred to a supervisor (sometimes they will say they are transferring to one and just hang up), and he agreed to refund all the charges and gave me a confirmation number for it. I will be watching to see if they do refund the charges, but I believe they will. The key seems to be persistence, I had to call 5 times. I would also try various threats (going to get my bank to dispute the charges, will contact my lawyer friend or brother, etc.).

I would be willing to join a class action suit if someone has one going. I am still trying to figure out what I has used to get them to start taking money from my account. I am still going back in my bank account to find out how long it has been going on. I will have everything together in another week. Please contact me when information is needed. Ruth

Class Action filed against 24 Protect Plus

I contacted an attorney who successfully litigated a class action against WLI who used the same tactics as 24 Protect Plus. He was very interested in pursing the case but found out there is another firm that had already filed a class action against them. He said those who are affected should get a notice shortly (most likely through e-mail).