This article was recently published in the opinion section of the antelope valley press. I am a freelance...
For the past 2 weeks I've been fending off repeated phone calls from 24 Hour Fitness. I went in there simply to inquire about a membership, get a flier and leave to do my research and decide for myself. What I got was a high-pressure sales pitch. They told me they didn't have any fliers, and that I needed to fill out an "inquiry form" that included my name, address and phone number. Then three male employees sat me down at a desk and used a notebook showing different plans (none of it was arranged by total cost, by they way). They insisted that I drop $160 on the spot to join. When I explained that I was just inquiring about their membership plans, I was repeatedly told that if I cared about myself, I'd join immediately and that $160 was a great deal but that if I didn't care about myself I didn't have to join. It was absolutely disgusting! They danced around the total price (I never believed that $160 would take care of anything at this place, and I never got a straight answer). I finally stood up and told them all that their Crazy Eddie approach was driving me away, and that I wanted no further contact from 24 Hour Fitness. They refused to return my "inquiry form", and for the past 2 weeks I've stopped answering my cellphone. They've called me more than a dozen times, each time insisting that they've got a great deal for me but that I need to act fast, etc. The last message was really pathetic, something about how he (the employee calling) was going to lose his job if I didn't sign up. If that's true, he needs to be somewhere else, anyway! From what I've seen of this organization and it's employees, they are nothing but scam artists. I wanted to take a shower the instant I walked out of there, and I hadn't even worked out. Avoid this place!
I have been a member of this gym for more than two years, until today. I had a bad experience in the Pasadena branch, where the staff is the worst, they have a guy who is personal trainer, by the way he is kind of overweight to be, but they went with an idea of leaving an special area for personal train, where you can't use the equipment, even if they are not using, is absurd and this guy was very rude he actually grab from my hands a piece of equipment that nobody was using.
That kind of ideas and attitudes are not in your contract, but if you want an advice stay away of this gym.
Regarding the Sun Valley Mall 24 Hour Fitness facility, I spoke with a manager named Damon today...and Damon is a nice man, but, he and his co-manager Carlos are upholding company policies which are abusive to customers.
My major peeve is that the 24 Hour Fitness policy is for staff to do no policing of member behavior with respects to being civil to other members, and to share equipment rather than monopolizing equipment once a member is using a particular piece of equipment.
Last night, 8/6/08, I waited until 8PM or so to go to the gym so I was not there at peak use hours. During this work out, I had 2 unpleasant experiences, one of which resulted in me suffering through one of the clubs meat head customers using a lot of vulgar, threatening language on me, directly in front of one of the club employees (Mike - 50 year old, seasoned trainer types). I had asked the other member to allow me to work in with him on a particular weight lifting machine...he had just completed one set, and he told me that I could not use the machine until he was completed with two more sets...accordingly, the other member refused to share the equipment and as I walked away, he offered me a pleasant "### you."
I promptly went to get Mike the trainer...& Mike came back with me (which took about 2 minutes) and Mike asked the member why he would not share the equipment...and the other member said he only needed the equipment for 60 seconds...which is nonsense...no one does 3 sets of the same lifting excercise in 60 seconds...Mike accepted the other members story, and when I pointed out the folly of the discussion, the other member let out a string of threatening vulgarities...lots of ### yous, and you are an ###...etc etc etc...and Mike refused to require the member to stop with the verbal attack...and instead, Mike became animated with me and using a loud tone of voice expressing that I was not letting him do his job.
My view is that it was Mike's job to require the sharing of equipment amongst members, and to require all members to behave civilly...but this is not what occurred. Instead, the situation was escalated, and the possibility of having a true physical confrontation was very real.
The sad thing is that I have had other, previous protracted discussions with the club's manager, Carlos, as well as another manager named Damon...as well as their District Manager...and they felt no need to police the behavior of their members, or to require a pleasant sharing of equipment amongst members. I addressed the issue thoroughly with them, and they "blew me off" and said that this was a non issue, and 24 Hour Fitness felt no need to do a better job of policing their facilities.
My thoughts with readers of this "letter" is to simply be aware that when you buy into 24 Hour Fitness facilities, that it is an inexpensive facitily with lots of access hours, but the management and safety are minimal...the clubs I have seen, including the Concord Sun Valley Mall facility are not particularly clean (particularly the showers and bathrooms)...towel and cleanliness requirements of the members is almost non existant (anyone read about the staph viruses/infections that have come to exist in recent years?)...and one has to be prepared to have conflict with other club members if you want to have access to the equipment because club employees are told to leave this kind of conflict up to the members to work things out.
Club Employees and managers like Carlos and Damon fear the possibility of losing their jobs, so they do not bring these issues up to their superiors...and if members ask to talk to upper management customer service phone lines, they will find that the customer service clerks offer to let you write letters or to talk to the local managers like Carlos and Damon, who do nothing and fear talking to superiors about policies that serve customers.
I have asked to have my initition fees refunded and my contract cancelled so I can join a new club that I prefer to be a part of without having these costs for a second time, but Damon has said that it is unlikely that I will be refunded money or to be released. What a sham...everyone knows that these excercise clubs end up dispappointing customers...this is just another example. 24 Hour Fitness is just another club looking to get your fees, then provide the absolute least amount of services possible. I suppose one gets what one pays for...you pay cheap, you get cheap and low class.
During 2008, I have been working out at the Concord CA Sun Valley Mall facility, and I am amazed at the bad...
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I have tried to file a complaint about an incident that occurred at the 24 Hour Fitness facility in Anaheim...
I tried working out at the gym, and the workout area is not ariconditioned that I could tell, nor can the...
I canceled my membership when my friend who worked in internal investigations for 24 Hour Fitness wa...
The ###s from 24hr fitness would cancel my membership the kept giving the wrong 800 # finally was able to get off the web spoke to headquarter Kat got it cancel after 5 attempt where everyone kept saying you never called. Every one assure me the Front desk at the GYM could cancel the membership I WOULD NEVER RECOMMEND 24 HR STAY AWAY they run the CLUBS like DOOR TO DOOR SALESMAN not Cst svc AT ALL ** TERRIBLE EXPERIENCE at 24 hr FITNESS ***.
Parents Beware ~ On Friday March 14, 2008 my 8 year old daughter went to the Kids Club at 24 Hour Fitness for...
I've been a 24 hour fitness (in Hillcrest, San Diego)member for almost 6 years now. When I rejoined the gym and prepaid for 3 years in Jan 2007 to receive 5 free training sessions as advertised, the trainers were not available during the day or early evenings because they got other paying clients. I did finally get an appointment with and trainer Dan, and was told he canceled the session when I showed up (without warning) because he needed time to train someone else. I was told 3 months later I no longer got the free training because it had passed the time frame to receive free training sessions. My second complaint is the Hillcrest gym fails to maintain their equipment. It takes more than a month to fix a broken cardio machine and their reason is always that they are waiting for parts. The gym is over crowded and the men's locker room is sometimes unsanitary. Recently, one trainer in particular, John Miller, has been verbally aggressive and made physically threatening gesture by yelling within couple inches to my face, because I protested that he occupies more than a workout machine for his client at the same time during the rush hour in an overcrowded gym. Exercising in the gym is supposed to be a relaxing time at the end of the day for me, but the experience in this 24 Hour fitness has been unpleasant despite my best effort. They make an effort to get as many people to join as possible but they do not maintain their gym with treat people with respect for paying members.
The 24Hour Fitness in Concord CA does not enforce the towel policy. Carrying a towel and wiping down the equipment is standard policy for this club. Yet none of the front office staff, nor any of the sales personnel enforces or is willing to ask users to carry a towel. With the increase in skin staph infections, this is gross and not healthy. What will it take, a lawsuit to enforce this basic cleanliness requirement. 24 Hour Fitness is all show, no go. They gladly take your money and then do not maintain their club.
In addition to the numerous complaints I see against this company, I think we should all ban together and sue 24 Hour Fitness , or at least be able to join the ongoing lawsuit filed in California, I live in Colorado and from what I have heard, they are nothing but a big rip off. I guess if you are famous and don't mind missing money , then by all means enjoy your membership, I myself am a hard working individual and need to know where every penny is. Not only did 24 Hour fitness not take payments they were supposed to,they decided once they realized the payments weren't being drafted to take money each week from my account, after a month and $245 on a $49/month membership I said something to several people and was assured the money would be replaced, that was a lie!! I still to this day do not have my money back and after numerous complaints and letters to 24 Hour Fitness, I can say I probably never will without the help of a lawyer. So if anyone knows a good one let me know.
I canceled my 6 year family account with 24 Hour Fitness 6 months ago, which took a 20 minute phone call. The next month I received another bill on my auto bill debit card. I have since been billed every month and had to call in and get it refunded. Which they did refund... however, for the past two month I have gotten another set of bills (for a very reduced fee of only $7.62) which most folks might not miss.
I called in again and got a CSR that refused to send me to her supervisor. She insisted on getting my information (3-5 minutes of what she needed) and then told me I was unpleasant to her and disconnected me. I called in again and got someone who said the same things, but stopped the billing. But did not refund the money. I had to call in again to get the refund. Each call takes at least 15 minutes. I have Google Searched for a Corporate office of some kind and there is nothing located.
Simply the worst customer service I have ever experienced. Plus definite scam on the auto bill... they will continue until you give up... spend hours of your time to get them to stop.
To america's biggest loser, it sure ain't me. I miss and need my workouts. Since the beginning of the year the pool has been closed many different times. 3 days here a week there for a total of more than 30 days because of water quality issues (The pool was just plain old dirty).
It is presently closed and has been for the past 10 days and management has no idea when it will be re-open to the membership. Why I asked the service manager jane doe and she said, "because we do not know and I don't want to give out misinformation." I pressed her further and she stated that the law is now requiring them to install a new filtration system and the corporate office is aware of this scenario. The law? I said. She clarified by saying it is the health department and their notice is posted.
I am at wits end. I can only swim and exercise in the pool due to severe knee and ankle problems. Not to mention that it has been over 100 degrees the entire time the pool has been closed. Again! It has been closed for more than a months time this year alone.in fact, it remains closed as you read this.
Don't join 24 Hour Fitness in Arcadia, California unless you like over-amped rap and hip hop music! ...
Every time I work out at the garden grove location in orange county california the employees at the service desk seems so busy talking to each other about nothing and most of the time when an associate is alone that particular employee is spaced out or looking somewhere. When you gave your card to be scanned they dont even acknowledge that your in front of them they are always busy to say hi
To even nod and they dont smile.
Today aug. 26 sat. 2007, as soon as we enter there were about 6 associate sitting on a counter behind the service desk and I beleived two of them were club managers they are talking loudly as usual about nothing. One of the associate approach us without saying anything he just reach over his hand to scan our membership cards.
On your way out its the same thing no acknowledgement.
I canceled my membership today at 24 hr fitness ft worth and I think someone should know why. I am a figure competitor and have been hanging in gyms for 25 years and since this group of trainers and management came to 24 hr I have not felt at home in this gym. I am a retired trainer who is no longer certified and workout with a friend of 15 years who is also a retired trainer. Naturally we count for each other and encourage each other and probably act like trainers because that is what we used to be. We don't try and get clients, because we don't want any, and we don't even tell people we were trainers. Evidently the trainers at this gym felt threatened by that and complained to the manager brandt. We explained to him that we were both working out just like anyone else that nobody was training anybody and that out of 25 years of habit we still count and encourage and act like trainers. I am in really good shape and lots of people ask me to train them and I say “ am retired” and then I point out a 24 hr fitness trainer and say that they would be glad to help them. I do this at least once a day.
Brandt is more concerned with making his employees happy instead of his members. He never smiles or says hi. Most of the trainers never smile or say hi. Lots of members complain that the staff is rude and they don't feel welcomed when they enter the club. Instead of brandt coming to me and asking me politely what the situation was he comes straight up to me in the hall and immediately threatens to revoke my membership. I have felt that this club is hostile towards me because I am a competitor and has done nothing to be supportive of me in reaching my goals. If they are going to be rude and unsupportable fine but then to try and tell me who I can workout with and how often I can workout with them and even what body parts I can work out with that person is ludicrous.