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24 Hour Fitness Customer Care Service

24 Hour Fitness USA, Inc.

12647 Alcosta Blvd #500
San Ramon, CA, 94583

San Ramon
United States - 94583

Customer Support Phone Numbers

+1 760 710 0284 0 0
Mailing Address
PO Box 2689
Carlsbad, CA 92018

24 Hour Fitness Complaints & Reviews

24 Hour Fitness / customer service

rs2000 on Apr 26, 2017
Denied Entry into 24 hour fitness despite carrying a valid "3 Day Free Pass". The staff was rude and was more inclined towards joining membership. Policy is violated by staff who were acting as if they own the fitness center & doing a big favor by letting people in even with valid pass. I...

24 Hour Fitness / 3 day pass

Akeila on Apr 15, 2017
I signed up for a 3 day pass on 4/13/2017 and went at 9:06am to work at. When I went back on 4/15/2017 an employee by the name of Corie told me that I had to purchase a pass for $20 because I received a 3 day pass on 8/4/2016-8/6/2016. I explained to Corie that I have inquired about a...

24 Hour Fitness / Being charged without our permission.

Last year my son and I went to the 24 hour gym. They said that every month they would tells us that we had to pay, but we only went twice. We didn't have time to go after. But secretly they have been charging me from my bank account without my authorization for a whole year. And they said...

24 Hour Fitness Center Parkway, Elk Grove Ca / Customer service and facility site

Annoyed Customer2 on Nov 21, 2016
11/20/2016 - Center Parkway 24 Hour Fitness Gym Facility - Horrendous $20 Guest Day Fee - Customer Service Reps are absolute incompetent trolls. This facility looks like it's managed by monkeys because there's a huge lack of maintenance and care for their machines. Half of the dumbbells are alway...

24 Hour Fitness / $750 Lifetime membership $300 personal trainer session.

oo0hNoo0 on Aug 6, 2016
I purchased a $750 lifetime membership, and also a $300 personal training session package 2 years later. I went to travel abroad for a few months, and I was a month late paying my membership fee. I tried to pay online and it would not go through. I then called the customer service. They put...

24 Hour Fitness / Membership

Kirk K on Apr 8, 2016
24 hour fitness "freeze account loophole" used to take our money. Several months ago when my wife was having health issues I called 24 hour fitness to have her membership cancelled. The customer service rep talked me into letting them freeze the account in case my wife got better and wanted...

24 Hour Fitness / Security

Tracy72 on Jan 25, 2016
So, I go to the gym after debating if I felt like it all day. Walked to my car feeling exhilarating after a good swim and what do I see as I get closer. Glass on the ground. Yes, some low life broke into my car. Went back in to the gym to ask if there had been any similar issues and wa...

24 Hour Fitness / Fee increases

Reviewer51745 on Jan 22, 2016
My office is actively investigating 24 hour fitness regarding their contracts, policies, and fee increases. We would like to hear from you about what you were told, what your contracts say (if you still have them), and what happened when your fee increased. If you have any information or...

24 Hour Fitness / Lifetime membership rate

George Creel on Jan 21, 2016
For all of you out there with memberships at 24hourFitness, beware. In 2008, 24hourFitness (in Round Rock) ran a promotion that if you prepaid 2 years at typical rate, you would receive 3rd year free, and then lock in a lifetime rate of $49 per year, so long as you paid yearly fee on time...

24 Hour Fitness / Membership renewal

Reviewer62293 on Jan 20, 2016
After being a member for over 15 years and holding a contract for life, my renewal fees increased by 100%. I called them and I was told to pay or quit, that they would not honor the lifetime agreement. The were not willing to review my contract. My renewal fees are $49.00 and it went up to $100 for one year.

24 Hour Fitness / Membership

Reviewer91433 on Dec 21, 2015
I took out a membership at the Westhiemer branch in Houston, TX. When I took it out I had asked if this would permit me to use the Woodlands branch on Lake Woodlands. The assistant told me YES it would be ok and that I wouldn't be able to use the one in the Galleria area. I took out the...

24 Hour Fitness / Annual membership dues

Reviewer70808 on Nov 27, 2015
Went to my local 24 hr Fitness asked Rep. about my dues. Told the wrong information. That my yearly dues would be automatically debited from my account. Went back and they let me in. Now I was told my membership has been canceled and will not reinstate my membership. I've had my membership since 2002 and this is the way you treat your clients. NICE

24 Hour Fitness / Lifetime membership dues increased by 444%!

ms qom on Nov 19, 2015
I paid an upfront fee in 2006 and was told I was locked into a lifetime rate of $29/year. Just informed that the price is increased to $129/year. I am so disappointment with this company. It's bad enough they make no effort to maintain the gym equipment, but now they raise my membership by...

24hourfitness.com / Their shower was terrible and it was unpleasant to use it

Reviewer20176 on Sep 26, 2015
I started to use gym of www.24hourfitness.com. The first impression wasn’t good as I wanted. The ladies shower was terrible and I couldn’t use it. It was smelly, dirty and mould was on the walls. I told the receptionist about it, but she replied that she didn’t clean this place and basically she...

24 Hour Fitness / Raising gym dues

Reviewer52306 on Sep 26, 2015
I've been a member for nearly 20 years and now my gym dues have been jacked up by 40%. I've asked repeatedly to see a copy of my contract, been told they will send it twice, still waiting. I signed a contract, negotiated to get a good price. This is not ethical, doesn't seem legal. 24 ha...

24 Hour Fitness / Life time membership

24HourGoer on Sep 25, 2015
In October 2007 I signed a life time membership contract with 24 hour fitness with an initial payment of $600 for the first three years and $29 annual fee starting the 4th year and beyond. I was told the annual fee $29 will not be changed as long as I pay it on time every year to keep my...

24 Hour Fitness / Increase of 359% for the year membership for myself, my wife and my daughter.

galahad1206 on Sep 8, 2015
In 2006 I purchased a 3-year prepaid membership for myself and my daughter. In 2007 I purchased a 3-year prepaid membership for my wife. All 3 contracts expressed the same terms and conditions. Section 3c indicates that a yearly membership due will not increase more than 5% from that...

24 Hour Fitness / Large increase in gym fees

Reviewer24830 on Aug 31, 2015
in 2007 paid a large fee with the guarantee that my yearly dues would be 29.00 for life. Have been paying 29.00 a year ever since. Last week received my new bill 109.00 a year. I want to pay the 29.00 a year that I was promised

24 Hour Fitness / 24 hour fistness increase my lifetime annual renewal by 100%

Lingcake Sherri on Aug 18, 2015
I signed up with $489.81 initial payment for 36 months, then after should be $49 per year. I was told by the representative that $49/year will be for life and the annual amount will not change forever. Today, I received a letter from 24 hour fitness that my annual fee will increase to...

24 Hour Fitness / Dues increase for lifetime member

Golfjjang on Aug 4, 2015
I've got Lifetime Membership from 24 hour fitness on year 2007 for both me and my wife. When I signed the contract, they told me that it is a great promotion, which we will only have to pay $29 per year for rest of our life after I pay for first three years in full. I paid for both me...

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