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24 Hour Fitness Customer Care Service

24 Hour Fitness USA, Inc.

12647 Alcosta Blvd #500
San Ramon, CA, 94583

San Ramon
United States - 94583

Customer Support Phone Numbers

+1 760 710 0284 0 0
Mailing Address
PO Box 2689
Carlsbad, CA 92018

24 Hour Fitness Complaints & Reviews

24 Hour Fitness / an employee

Newsombelinda12 on Sep 12, 2017
Hello I go to the 24 hour fitness in Moreno Valley California I had a restraining order against an employee that works there so they transferred him after I gave them the court order but it took awhile for them to do so and everything was fine until they brought him back without letting me...

24 Hour Fitness / false sign up information

BCSunstoppable on Sep 5, 2017
First of all, the good: Great Gym, it is New, and for the most part, the staff is good. Now the issue I have with them is based on their false promises and lies to get you to sign up with them. My girlfriend and I were debating on which gym to sign up for and decided to check on the new 24...

24 Hour Fitness / customer service phone

snguyen1220 on Sep 5, 2017
I no longer go to this gym. I called in last week in order to cancel my membership. The person I spoke to stated that everything is in good order to be cancelled, yet this week, I was charged my membership fee, and it still shows my membership as being active. This is beyond frustrating...

24 Hour Fitness / cleanliness of the showers and bathroom

Bunny415 on Aug 29, 2017
This is an older facility and I'm assuming it hasn't undergone any upgrades, however it is inexcusable that customers are subjected to the uncleanliness of the bathrooms and showers. The showers consistently smell like mildew and urine, they are very gross. Also it is unsafe. I've been...

24 Hour Fitness / cleanliness

Edwardo.sosa1 on Aug 12, 2017
Hello my name is Edwardo and i have been a member for several years. I want to bring to the companies attention a serious matter. I have recently been attending a gym in California on 120th and rosecrans in Inglewood. There is a serious lack of cleanliness and attention to gym material. I...

24 Hour Fitness / general manager at harbor and adams, costa mesa, ca

Kevin Mai on Aug 4, 2017
I am a client of yours because of my work that provides a basic membership for access to your fitness locations. I came in and sat down with Otis Jordan for my upgrade. We spoke about my little brother getting a membership but without my consent he signed my brother along with my package...

24 Hour Fitness / false accusations

Charley King on Jul 28, 2017
I was wrongfully accused on something I did not even commit. When they confront me on the accusation, I could see in their eyes that they are 100% sure I am in the wrong and their right; telling me do not do it again. I will spread the word on how this 24 hour facility has poor staff and...

24 Hour Fitness / kids club

Se.esthetician on Jul 24, 2017
This isn't the first time it's happened so I decided to write. On Sundays (however it's happened on other days of the week) the kids club closes at 12:00 pm (I feel it should be 2:00 like sat but that's not my reason of complaint) many people agree 2:00 would be great too. Yesterday, 7/23...

24 Hour Fitness / billing

July2017 on Jul 14, 2017
I was billed twice in March, April, 3 times in May, twice in June. I called in to notify customer service and was told to dispute extra charges with my bank. My bank removed the duplicate charges and then I was told I was past due from march to now by billing and I would need to take proof...

24 Hour Fitness / I am complaining to the lack of hygiene

angelanazim on Jul 11, 2017
I have already submitted a serious complain about the very bad hygiene in the super club on Brand Boulevard in Glendale ( to no avail...) I took pictures of the ladies changing room by the pool and sauna and showed it to the manager ; I also spoke to another member of staff who told me "...

24 Hour Fitness / terrible customer service

Saad ebra on Jul 11, 2017
Hello, My name is Saad. I went with 3 of my friends to one of your gyms (700 S Pine Island Rd, Plantation, FL 33324) for three days trial. I had an issue that can't be forgotten, and I filed a complain about it . briefly, my issue was that as you know there is no hook inside the shower...

24 Hour Fitness / management/firethorne location

KB81 on Jul 10, 2017
First let me state I am a personal trainer employed by 24hour Fitness. Today 7/10/17 I entered the building at 4:50pm and took my two daughters into childcare. I then proceeded upstairs to check my schedule and prepare to train my client at 5pm, during this process the operations manager...

24 Hour Fitness / culprit breaking into my locker, and vehicle on your property

JayJones67 on Jul 4, 2017
Let me start off by saying that a smalls claims will be presented against the 24 hour located at 8785 Center PWKY 95823 Sacramento, Ca IF my concerns are not addressed.. This is the second violation that has happened to me since last week. The first incident was the theft of my $100 tire...

24 Hour Fitness / injured by your equipment l poor service at 2 locations

art 0123 on Jun 20, 2017
Hi, Last Fathers day I was working out at 24hr Magic Johnson in Lemon Grove CA. I have been going to this gym for last 5 months 4-5 days a week. As I am working out on fathers day from 4pm-5pm I noticed an injury on my arm. I had a smaller similar injury which was an external cut week...

24 Hour Fitness / contract not honored

agam vasani on Jun 18, 2017
In 2007, I signed a contract with 24 hour fitness, with a heavy upfront cost to ensure that I was locked into an annual membership fee. I went to the gym on 6/17/2017 after a gap of one year and the store sales person was trying to sell me a new membership for a higher value with the...

24 Hour Fitness / denied cancellation of account

Joe Actor on Jun 1, 2017
Beware 24 hour fitness! I cancelled my membership in March because I found I was already covered by my Kaiser Senior Advantage Plan. Customer service told me I was cancelled but I found out they were still charging me. They denied my ever cancelling, basically saying it never happened...

24 Hour Fitness / customer service

rs2000 on Apr 26, 2017
Denied Entry into 24 hour fitness despite carrying a valid "3 Day Free Pass". The staff was rude and was more inclined towards joining membership. Policy is violated by staff who were acting as if they own the fitness center & doing a big favor by letting people in even with valid pass. I...

24 Hour Fitness / 3 day pass

Akeila on Apr 15, 2017
I signed up for a 3 day pass on 4/13/2017 and went at 9:06am to work at. When I went back on 4/15/2017 an employee by the name of Corie told me that I had to purchase a pass for $20 because I received a 3 day pass on 8/4/2016-8/6/2016. I explained to Corie that I have inquired about a...

24 Hour Fitness / Being charged without our permission.

Last year my son and I went to the 24 hour gym. They said that every month they would tells us that we had to pay, but we only went twice. We didn't have time to go after. But secretly they have been charging me from my bank account without my authorization for a whole year. And they said...

24 Hour Fitness Center Parkway, Elk Grove CA / Customer service and facility site

Annoyed Customer2 on Nov 21, 2016
11/20/2016 - Center Parkway 24 Hour Fitness Gym Facility - Horrendous $20 Guest Day Fee - Customer Service Reps are absolute incompetent trolls. This facility looks like it's managed by monkeys because there's a huge lack of maintenance and care for their machines. Half of the dumbbells are alway...

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