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Zulekha Hospital Complaints 35

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6:51 am EST
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Zulekha Hospital double time money deducted from credit card

Dear Sir,

This is to inform you that, it might be deducted my money from my account two time as same issue by human mistake on Saturday 25th January at 6:10 pm and 6:11 pm.

is it possible to return money back at my account? (60 Dh. only)

if you have any quires please let me know.

waiting for your good response

Regards
Adil Ibne Shehab
Hospital Id ZHS0598597
mob-[protected]
mail- [protected]@gmail.com

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3:51 pm EDT
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Zulekha Hospital waiting time

I came here today 30.9.2019 and I took around 15 mins in the reception although there was no one in the queue then transferred to doctor mariane hindi paediatrician for around 45 mins and every time am asking they said she has something to finish, if she is not ready to meet patients why they send me to her and I took decision before not to come to this hospital and if u see last visit was around 3 months back bt my bad luck send me here today could you pleae look onto the matter and update me

Mobile number :[protected]
Name of patient:clara ramy soliman

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Update by Rameniro
Sep 30, 2019 4:02 pm EDT

Waiting ur reply

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3:49 pm EDT
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Zulekha Hospital inconsiderate nurse(s)

I had visited Dr. Rajalakshmi (gynaecologist) for my PCOD issue. I also have high BP from a young age (genetic problem) but have been managing quite well. However, I had to mention about my BP problem to the doctor in case the two issues (BP and PCOD) are inter-related.

She very hurtfully said that I am too young to be having high BP (like yes, I know that already). And her nurse standing next to her starts 'tch-tch' ing to make me and my mum who was with me feel sorry. Such low- class and inconsiderate behaviour from both doctor and nurse.

This is not the first time. I have faced a similar situation with Dr. Anil Bansal (cardio) as well where the fellow was just looking at his phone continuously throughout our entire appointment with him.

Doctors are meant to make patients feel physically and mentally better despite their illness. But in Zulekha the doctors and nurses make the patients feel worse. Where do they get their degrees from?

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1:50 am EDT

Zulekha Hospital zulekha hospital dubai

Dear Zlekha Hospital Management

I had taken a appointment with the gynecologist Dr Rajalakshmi on 31st April 2019 for 14th June at 18:45Pm, I also received a confirmation sms.
31st April and confirmation call received on 13th June 2019. But I receive a call from the receptionist saying she has cancel my appointment due to an emergency and I have to come as walk in and saying that having appointment on Monday only.

This is not first time previously also happened the same and ask me come as a walk in, i went as a walk in and reached hospital at 1:00 PM and got time to visit the doctor at 6:30 PM.as a patient am waiting more than 5 hours and my health condition gone very bad.

Really had very bad experience and continuing, Management or authority should take action against it.

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4:41 am EDT

Zulekha Hospital emergency surgery pending for 2 days

14 May 2019
Patient number ZHS 0752893
patient is waiting for 3 days in the hospital and waiting fr 2 days for an urgent surgery in the kidney, patient suffers a severe pain in kidney due to stone blocking the ureter and needs urgent surgery f

request need to communicate with the insurance to get the approval for surgery quickly and provide the needful

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3:08 am EST
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Zulekha Hospital accessibility and customer response

Dear zuleikha hospital management,
I want to raise serious issues which is actually not seen or even over-looked by higher management which are as follows:
1. Drop-off area for parking:
The drop off parking area is extremely congested due to the traffic mismanagement which creates chaos among patients.
2. Parking spaces for patients:
The parking spaces are very very very limited and this creates an indirect business and discomfort for patients who upon not finding the parking in a small car park and forced to park their cars at long distance from the hospital. This is extremely annoying and shall be looked dor more parking spaces.
3. Appoitments:
Whenever a patient does asvance bookibg dor an apointment, why he/she is not is not attended to its schedule. An appointment is generally taken to avoid any other schedules which are altered to see a doctor.

Pls look into these matters urgently

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5:27 am EST

Zulekha Hospital room admission

To whom it may concern,

I am writing this complaint with regards to discrepancy with room on what my insurance has approved and what the hospital is giving. I was admitted in Zulekha Dubai twice.

On the first instance I had to do a colonoscopy, they admitted me to a three bedroom place for they said there were no available private rooms and once there is an availability they will transfer us immediately. So we keep following up for the room before and after the surgery but still nothing happened.

Second instance is for a surgery as well, while I was in admission they informed me that the insurance approved both private and a ward room. I tried to clarify this instance to the admission clerk and she told me that rooms are full and the insurance approved a ward room as well. This was when I tried to call the contact center of my insurance and ThEy confirmed that the approval was for a private room. The insurance agent assisted me through this process and even tried to talk to the nurse in charge but apparently they said they will just contact the insurance department here in the hospital and will update us. I tried to follow up with my insurance and he said he called the hospital to inform them about this and they told him that I will be transferred once the operation is done. Unfortunately even after the surgery I was still put in the same room.

This is completely a disappointing experience for your customers. We are not getting the service that our insurance has paid for. I wish you can look upon this cases because clearly this will make a big impact with regards to your customer satisfaction.

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1:11 pm EDT

Zulekha Hospital hospital services

I had an appointment with Dr Mohamed mounier at 9 pm today. I have been waiting since more than an hour. People who missed their appointment and came late were given reference. First a walk in was taken as he was accompanied by Zulekha staff and then priority was given to the person who did not bother to be here on time. I was here at 8:45pm but still being made to wait. Is this a fair practice. When asked the nurse she says the doctor asked her to prioritize.

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10:34 pm EDT

Zulekha Hospital reception

I had taken a appointment with the gynecologist on 24th September for 28th September at 8:45am, I also received a confirmation sms.
28th morning 7:20am I receive a call from the receptionist saying she has to cancel my appointment due to an emergency and I have to come as walk in at 10:15am where I will not be any particular time to meet the doctor but have to wait for my turn.
This is my first step towards confirming my positive pregnancy and I am waiting to get it confirmed but the receptionist doesn't even understand the emotions of a patient and has a very cold heart on saying if I need to meet the doctor I have to wait. I don't why couldn't she provide me a confirmed appointment to another time, is it so difficult to postpone an appointment and not cancel it?

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10:57 am EDT
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Zulekha Hospital response at pharmacy and nurses at 5th floor

We went just to buy one injection prescribed by the doctor at zulekha sharjah and then we had to go to nurse to inject it. First at the pharmacy there were only 5 people ahead us and the service was so slow and pathatic that we had to wait for 45 mins for our turn although we were paying cash not insurance. Then at 5th floor we requested the nurse for 1 hour to inject as advised by doctor but she was least bothered.
This pathatic service and attitude of staff is soo bad that actually irritates patients more and upset them more and i believe management doesnt want to do anything about it.

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11:02 am EDT

Zulekha Hospital emergency

I will never come to your hospital. I can understand that ghabeya in Arabic means stupid and strange to hear it from authorities. Better look at your actions first, as calling me at night in the past asking questions about which feet of my child you checked. I will never advice to use your services nor I want to contact your complain service because it's all only words as I complained in the past. There are better hospitals where working people of respect. I can't respevt you any more.

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11:41 pm EDT

Zulekha Hospital doctor services and reception

I came ysterday to ty your campaign free second opinion and to my surprise, I was charge 15aed. How such a free eecond appt bcme chargeable?! We dnt bother to ask as probably the program ure offering is a bogus. Upon seeing the doctor dr zubair farooq, he just check my body and after 1minute blahblah, told us if I want to b treated, to set an appt and come as a normal patient?! What does it mean to come as a normal patient. We scheduled our appt, paid a service whch suplosed to be free and il only get treated and wil get proper medication if il come as anormal patient?! So those who are availingur free 2nd appt dat is not free at all is not normal patient?!

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11:38 pm EST

Zulekha Hospital keeping patients in hospital for money

The aim of the hospital is to get more money from insurance cards, for that they will keep patients in the hospital for long time. Their staff is not well trained, doctor always suggest you to stay in hospital for more days. In my case, to keep my daughter in the hospital, the staff putted some sort of cloth on my daughters wounds, when it became dry they peeled of it and skin came out with it and it started bleeding. When I went to doctors and administrators, they simply denied. After that they said you have to stay in hospital till wounds heal.
Moreover they will do hundreds of test for getting more money from you.

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8:47 pm EDT

Zulekha Hospital regarding the distrust on the recruitment

I was interviewed for their upcoming project at Nagpur, India for the post of Head - Human resource by Mr. Imran ([protected]@zulekhahospitals.com) & Mr. Kiran Operation Head - Alexis Hospital Nagpur for the interview on 5th Feb 2016 . They had promised to reimburse the Travel Reimbursement within 1 week but even after 5 months till date I have not got reimbursed for the same.

Such a wired experience with the multinational groups of hospitial.
Contact Details:

Mr. Mohammed Imran
Asst. Manager - HR

P.O.Box: 457, Sharjah, United Arab Emirates
Tel: HUMAN RESOURCE Fax: +[protected]
Direct Tel: +[protected] Mobile: +[protected]
Email: [protected]@zulekhahospitals.com Web: www.zulekhahospitals.com

Careers Succeed @ http://www.zulekhacareers.com

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9:18 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Zulekha Hospital avoid maternity here - keep dr pramila and dr rani far away

My request to people of UAE, specially expats, please do your homework well before visiting hospital

I am currently visiting Zulekha hospital in dubai, only God can save us, 1st time i met Dr pramila, supposed to specialist in Gynae, but i think her speciality is collecting money in various ways and scaring the patient all the time, i think old age doctors should take a permanent break and give younger one's a chance.

Then i moved to Dr Rani Krishna, i think again god has to save me, she has no interest except in the system in front of her & how to give patient some or the other test so that she could make some money.

Is zulekha hospital listening, Dr Daud, chairperson, please wake up and visit these bunch of quacks in Zulekha and please replace them, Dr Rani has no time, she doesn't even read the patient report and will assume everything and want's the patient to leave immediately, she doesnt know we are paying a fortune to get treated .
All doc want normal to be sent to 'C ' section so they get better commsions, i guess ?

Its important that Govt of UAE thinks about some measures to set a standard and price and services rendered to a petient .

Zulekha hospital is a sad & horrific experience, rather deliver with a midwife kept at home and take private consulation, this comment is to open eyes, but if something goes wrong in my case, the world will see it in the open.

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Gaddiel Guyos
US
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May 16, 2018 7:49 am EDT

I am on my 36th week pregnancy and until now I have not decided where to gave birth. I had my prenatal check ups and test at Prime Medical Qasimia. Since, no Prime Hospital in Sharjah my OB referred me to one of Doctor in Zulekha Dr. Betty John. I have not experienced any mistreated yet at Zulekha except that they are charging expensive on their tests. Like the Triple marker test cost AED. 811.00 which I decided to take at Prime for only AED. 300.00. Now since my delivery is near I inquired Zulekha how much their cost for Normal Delivery & CS outside the delivery package since I have my Insurance. It cost AED. 10-12, 000 for Normal and AED. 18-22, 000 for CS depending on how much the limit of your Insurance and you to pay for excess amounts. Which I found costly, so I decided to register at Thumbay Hospital known as GMC Ajman before. It's not that organized in the sense that no proper waiting area for the patients but I am sure they cost lesser than the other Hospital. Anyone can have bad experience in any Hospitals and I am just hoping that all is well for my coming delivery.

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jkareem
AE
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Nov 16, 2017 1:47 am EST
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I would suggest all of the doctors in this hospital to be more friendly and not bossy as we are paying to meet them for like what 5 mins max. But the way all of the staffs act is as if they are doing a big favor on the patients.
I totally agree that this hospital is only concerned about money and not actually the health of patients. Very disappointing experience would never ever go back to zulekha hospital no matter what.
I was surprised when Dr. Rashmi Patel said these words' I am not here to listen to you, you are here to listen to me', like seriously what a rude way to treat her patients.

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Basia Ludwiczak
US
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May 24, 2018 10:25 am EDT
Replying to comment of jkareem

It’s the worest hospital I have ever go to and I will never come back there. My son got hardly beat by bully at school and when I ask for document they called police and police was alighting in Arabic that I am stupid. Problem that same boy kept beating my child from one year and school did nothing and now even lied that my son said bad words to this boy and he just defended himself. I will never go to this hospital again. Not enough that I pay so I am not treated seriously. So stupid stuff there!will not waste my money there ever again!

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NNnanan
US
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Jun 18, 2017 10:13 pm EDT

I agree with this Zulekha hospital is a money making entity, they just wait for the patient to come and admit them in the hospital and making uneccesary test.last week I have experienced my son was suffering from diahorea when I took him to the pediatrician she didn't give any med, she told us to admit the child.when we said he is able to eat give him some medicines, doctor said there is no med for motions.next day his condition became more worst unwilling we had to admit him in the hospital and they did all useless test and said hez suffering from typhoid...have him antibiotics for 9 days due to which he was continuously doing motions.I took him American hospital with reports given by Zulekha hospital there Dr confirmed as per the reports it is clearly showing his typhoid test negative and wrong medicines were given.It really disappointed me for the sake of 💰 they are playing with our healthy.

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Iffkica
AE
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May 30, 2017 4:58 am EDT
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Dear all,

I am 34 weeks pregnant and till now I am very satisfied with service of Dr. Sunita Ghike from Zulekha in Dubai.
I think it depends to which doctor you are going, because my friend went to Zulekha to check fertility but I don't know the name of the doctor and she had opposite experience from me.
Before this pregnancy my husband and I had 3 missed AB...I went to so many doctors in my country and here and nobody didn't have an answer why this was happening. One of the doctors even said that we can spend years and tons of money doing tests and not finding out why is it happening.
So we decided we will give one more try to have a baby...and last year in October pregnancy test was positive and I was 5 weeks pregnant.
Same day I called Zulekha hospital Dubai (because its near our place) and asked them for best gyno and they booked us with Dr. Sunita Ghike.
When I told her all the details of our previous pregnancies she knew right away what was the issue and gave me therapy which obviously worked and thanks to her we are not 34 week pregnant and till now everything is ok with our baby. I also recommended Dr. Sunita to my friend that has polycystic ovary and she is very satisfied with her as well cause her cysts are all most gone..Dr. Sunita made needed checkups and gave her some natural medicine which worked perfectly..but before Sunita she went to some other clinic, they didn't do any checkups and they gave her hormones which didn't do anything.

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Idrees Mohamed
US
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May 21, 2017 5:58 pm EDT

One of the worst hospital I have ever seen, my wife is 15 month pregnant, mid night 1.40 am she is suffering from fever and ommit, I took her to zulekha hospital dubai which is near to my home. Its emergency but still they told me to fill the form( I think only one hospital in UAE is charging for opening a file)I don their requirements. Am carrying insurance which is having 100% maternity cover but still they told me to go to insurance section for approval. I waited their half an hour, when I asked them to make it hurry, they told me if u want in hurry u take the approval. I don't know what kind of service they providing. My wife feeling dizzy just for the curtesy they would consider on priority, but end up with mid night searched other hospital, it s my humble request u all don't prefer zulekha hospital if u really care urself or ur dependent.

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nawaz shariff
US
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Nov 24, 2017 4:34 pm EST
Replying to comment of Idrees Mohamed

Same case with I just been for pregnancy test they given various test which are to be done after pregnancy very stupid hospital.

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Mirwaheed
AE
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Mar 30, 2017 2:25 am EDT

Post Dated: 30 March 2017
Honestly speaking, we are disappointed with Dr.Namita Pawar (Gynaecology Sharjah Branch), from the beginning she doesn't response properly. whenever we went for a checkup she is on hurry simply she hand over the prescription. she does not talk peacefully with my wife no guidance at all. many times we complain her baby weight is not growing up she always responding weight is doest matter last week she ask to do ultra scan US-FETAL DOPPLER on 24th March 2017, after test we tried to contact with doctor she did not respond my wife was talking with her on phone for asking report result on that she denied explaining about report.

Now, my wife condition is very bad she have to go for a cesarean. because the baby weight is too low after cesarean they have to keep baby in ventilators.
we approach ZULEKHA hospital to get good treatment. Now, we realize they are only making money.

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vinojs
AE
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Jan 19, 2017 1:19 pm EST

I had severe stomach pain due to kidney stone while going to office and my friend routed to nearest hospital which turned out to be Zulekha Hospital. Rushed to the emergency ward. After getting the pain killer injection, i was reveled from pain and fell asleep in a while. As i woke up and find some emergency patient on the wheel chair was rushed and nurses asking me to come out, and they start to remove me out of there.I was clueless. I sat outside waiting for the doctor. I asked for my reports so i could continue with treatment in urology there. However nurses are hesitant in giving my blood and urine reports and insisting in getting appointment with urologist. I thought i would check the available urologist and get an appointment but unfortunately no one was available till 12. I came back, met GP who treated me and he said "all reports fine, you see the urologist and get it operated asap. You are free to go". Back again to collect my report to the nurses and there you go again, the reports are not ready, all doctors are in meeting and all that... and again, did you get the appointment? if so we will give all the reports later when you come back for appointment. It was so frustrating with all the pain started coming back again, This time i had to put my point straight and clear that i am not interested in continuing treatment with Zulekha Hospital, i would go somewhere else. and i need to leave now. The nurse made a call and i get all reports in a jiff. The pain started again, and took some of my friends and families advise and headed to Aster from there. The behavior of nurses towards patient is so arrogant, never encountered such way of dealing in uae. Awful experience, I vow to never go Zulekha again.

It was pointed out that urine report was not normal and it had blood traces, Dr. Nazeer/ Urologist in aster was very generous and gave medication and treatment plan.

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Jeyakannan RamaRaj
US
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Aug 31, 2016 3:32 pm EDT

I have faced horrible situation in Zulekha sharjah. My wife was admitted for delivery and got delivered baby boy. Next day my wife got discharged and doctors took some blood test for my baby and they find some infection. we had told to give anti biotic for baby 5 to 7 days and the cost approval sent to insurance and the same got approved in my wife's insurance. so i want apply insurance for my baby then i asked hospita ppl l to give the my baby birth notification. The hospital admin asked me to give the Blank cheque to get the birth notification . I asked the reason and admin told bcoz my baby doesnt have the insurance. As per DHA the mother's insurance will cover the baby upto 1 month and insurance approved the same. But hospital wants blank cheque for what is the reason still i couldn't understand. Customer service is very worst and frustrated. Especially Hospital CRE is behaving like arrogant and i will never visit again Zulekha hospital at any cost.

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muhamad inam
US
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Apr 07, 2016 8:19 am EDT

Zulekha Hospital SHJ has the same scenario. We shifted from clinic to hospital in 6 month and we opted Dr. Humera. Right in the first visit in october i asked her if she is planning for vacations so that we may go to another doctor who can look after throughout pregnancy and delivery she said i dont have plans. 30 march my duaghter is born and exactly on 26 march our doctor left for vacations this is rediculous and non professional. We arranged for another doctor at same hospital, she never talked to us on our visit unless we ask something from her. atlast they converted us for emergency CS, my sister in law at different hospital with similar medical condition had normal delivery however in Zulekha they were not even allowing me to speak to my wife before opting for CS. totally pathetic !

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arafat Khan
AE
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Mar 27, 2016 12:38 pm EDT
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I have visited zulekha hospital sharjah on 17 Mar as my 6 month old was throwing up anything he fed. Since he vomited 4 to 5 times over the night, me and my wife decided to take him to hospital at 6 am. We went in emergency but was told that specialist was available so we waited for the doc to arrive. Upon diagnosis the doc said it's mild bronchitis and throat infection and that's the reason for throwing up. He gave us an option for admiting the baby to hospital as he was too small and covered by insurance. He was given antibiotics and IV to avoid dehydration. He kept throwing up the next day as well and this time it had turned from normal to brown and then to green. We were told it's fine as the baby is empty stomach and acidic. Shift docs just came in once every 5 to 6 hrs and kept telling us the same thing. On the 3rd day the doc decided to do ultrasound and x-ray and found everything normal. We then noticed a small lump on the groin area and informed the doc, so he asked for another round of u/s and x-ray. Then the specialist came in and diagnosed it to be hernia case and asked us to see a doctor in zulekha dubai as sharjah couldn't do a surgery. It was declared an emergency as the little one kept throwing up every 30 mins. At 2pm we were told that we will b shifted to dubai by 3pm so we waited for the process. At 4pm upon asking we were told that report is not ready and we will have to wait anothr 15 to 20 mins. I kept asking in 30 mins interval and was told the same thing. At 7 pm I couldn't bear anymore and started shouting at everyone who was responsible for shifting us to dubai and finally saw things moving. We reached at zulekha dubai at 8 pm and the doc there diagnosed the problem just by looking at the baby carefully and said the baby will have to go an urgent surgery for hernia and exploration of impalpable testis. The doc moved things real fast unlike zulekha sharjah and got the surgery to start by 9 pm. At 12 the baby was shifted to icu and was finally relieved from all that pain and restlessness. Next day the vomiting had stopped and the little one was fine and happy again. The need for the report was more important to zulekha sharjah than to transfer the patient in life threatning condition to dubai. Can't everything be online in this century that too being the same hospital. The difference in service between the 2 hospital was well noted. Dubai is far better than sharjah. Please avoid zulekha sharjah as they don't know how to treat emergency, can't diagnose the real problem, docs keep fitting each other and could be heard in rooms, nurses don't do their job well and can't communicate well. Bad English speaking ability. Administrator take their own sweet time regardless of emergency situation. Duty docs don't know what to do. A hopeless hospital in sharjah. Please avoid.

Overview of Zulekha Hospital complaint handling

Zulekha Hospital reviews first appeared on Complaints Board on Jan 20, 2011. The latest review Insurance handling was posted on Mar 4, 2024. The latest complaint avoid maternity here - keep dr pramila and dr rani far away was resolved on Jan 20, 2011. Zulekha Hospital has an average consumer rating of 1 stars from 35 reviews. Zulekha Hospital has resolved 1 complaints.
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  1. Zulekha Hospital Contacts

  2. Zulekha Hospital phone numbers
    +971 600 524 442
    +971 600 524 442
    Click up if you have successfully reached Zulekha Hospital by calling +971 600 524 442 phone number 2 2 users reported that they have successfully reached Zulekha Hospital by calling +971 600 524 442 phone number Click down if you have unsuccessfully reached Zulekha Hospital by calling +971 600 524 442 phone number 5 5 users reported that they have UNsuccessfully reached Zulekha Hospital by calling +971 600 524 442 phone number
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  3. Zulekha Hospital address
    P.O.Box 48577, Doha Street, Al Nadha 2, Al Qusais, Dubai, United Arab Emirates
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    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
Zulekha Hospital Category
Zulekha Hospital is ranked 104 among 281 companies in the Hospitals and Clinics category

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