Zoro
reviews and complaints

I must admit that I am surprised by the reviews I have seen. I have made several purchases from Zoro, including a major power tool, and my experience has been excellent. I knew that Zoro was the retail outlet for Grainger, so I never bothered to look them up. However, today I decided to see where they are located because I was surprised that an item I ordered a few hours ago is being delivered by Ground the next day. I am in Florida and Zoro is in Illinois. My assumption is that they are delivering from a local Grainger location, although I am not entirely sure. Nevertheless, the tracking has always been good. If I have ever had an issue with Zoro, it is that searching their website can be a bit problematic and their pricing is inconsistent. Sometimes their prices are higher than the market, occasionally they are pretty good, and rarely they are excellent. However, they do offer coupons from time to time, which can result in good prices if they are applicable (although there are many brand exclusions). I am willing to tolerate all of that for the occasional opportunity. Furthermore, their pricing has improved somewhat over the past year. In my opinion, this is a good company that may not be fully accustomed to the online marketplace. Grainger itself is a reputable industrial supplier. I would give them 4 stars, and I believe there is potential for even better.

As someone deeply familiar with the industry, I've noticed a range of experiences shared by customers regarding Zoro Tools, Inc. Some customers have praised the company for fast and accurate deliveries, excellent customer service, and quality products. However, there have been significant concerns raised about issues such as backorders, incorrect items being shipped, and challenges with returns and refunds. It seems that while some customers have had positive interactions with Zoro, others have faced frustrating situations that have led to dissatisfaction. Potential customers should consider these mixed reviews carefully before making a decision to purchase from Zoro Tools, Inc.

I was a bit nervous ordering from a new company I have never heard of before but I went for it anyway. I ordered it on 12/26/20. It shipped on 12/28 and I received it today, 12/29. I'm super happy with the shipping time.

When I opened the box I was disappointed at myself because I didn't check the product closely enough to validate it was the right one to replace the existing item I broke. I couldn't find a way to return it online so I ended up calling. (Advice: create an account during the time you order. It's so much easier.)

The gal gave me a full refund and I didn't have to even package up and return the product. I've been so spoiled using Amazon that I was afraid to try someplace new but I'm glad I did. I would order from Zoro again. I'm super happy with my experience.

With the C. Card in hand a and all the Itemized equipment numbers reviewed with the sales person we are all set go. Just one detail, I explained that we require a printed Recipe in the box with the orders a fully detailed with all relaven information, item, number, cost, total, type of payment, and the date ordered, date shipped, order number... I was put on hold? Then. Told that they apparently don't have a way to make a receipt? Or put it in the package? So I explained that we absolutely must have a invoice / receipt with the delivered goods. Or we can't proceed, "No - Sale "? W. T. F. is going on? They lose the Sale, and also lost customers me / us and everyone I tell this story. Unacceptable unprofessional and no one should tolerate this hog wash. We get a box with bubble wrap, plastic molded covered items and even noodles, but not a piece of paper with important and relevent information? Don't even try blowing virtue posturing smoke. This has nothing to do with saving this world. I see how you can get over on this angle.

The makers of Listerine discontinued the fresh citrus ultraclean mouthwash that I've come to enjoy daily because it tastes delicious and doesn't stain my mouth blue! I searched everywhere for new old stock and found ridiculous offerings for $60+ a bottle from online gougers. On Zoro I found a bulk case of 6 bottles for around $10 per bottle. I ordered two cases and anxiously waited thinking maybe the order would be canceled or something due to no stock available. Well, much to my delight the product shipped and I got tracking info. It arrived to my home with two cases packed in a larger single box and nicely cushioned with filler. Great packing and no damage! I couldn't be happier. The product expiration date was right on same month as I ordered it, but I expected this because the manufacturer discontinued it a while ago. It's mouthwash anyway, perfectly clear, not cloudy and will be fine for me to use until I run out forever. Perhaps my experience with Zoro was particularly good, I don't know. But after seeing so many bad reviews I feel obligated to share my good experience.

Poor notification when an order is canceled. I waited 2 months before I called, giving them the benefit of the doubt that it was coming. If you don't receive your item you may not be charged, but without notification of default. Very poor communication skills as well by phone, Rude. I'm giving them 3 stars instead of 1 just because I feel sorry for them during this time of CV19.

They have the items in stock and they have crazy fast shipping

I ordered on Sunday and received my order on Tuesday. Item exactly as described. Very happy with everything. First time I shopped Zoro, surely not my last.

I ordered a small timer. I got the best price and lowest shipping. The part arrived in two days and worked perfectly. I do check reviews and my experience was quite positive. Hence, this review.

First time purchasing some charts especially from Zoro, I would say I am please with my transaction, I didn't have any problems finding what I needed, prices were fair, and it shipped on time! What was depicted in the picture is what I got and expected to get, Dickson charts made by Dickson. I will buy from again as long as prices stay fair. Thanks you, hope this helps!

Excellent experience! I was a bit nervous after reading some of the negative reviews here, but I had already completed my purchase online, so I decided to follow through with the order and see how things went. I purchased a Worx portable workbench on Saturday, 7/11/20, and it was delivered the following Friday, 7/17/20. It arrived in perfect condition, and I saved a bundle vs. *** or any other seller.

We are a medium size manufacturing business that purchases tools and industrial equipment from zoro.com. We have always had exceptional customer service and the online shopping experience is quick, easy and intuitive! Zoro's pricing is exceptional and we often even get free shipping on many items. They are simply an amazing company! We hope to enjoy a long, mutually beneficial working relationship with Zoro!

Sorry you all have been having such a bad time. Just want to say I've been ordering from Zoro for many years and have had nothing but positive experiences with them. Orders, returns, good prices, fast delivery and the need for occasional phone calls have ALL been exceptionally positive. Surprised and shocked at the negative reviews. These are not indicative of my relationship with them whatsoever - so despite what you read here I suggest giving them a try anyways and you too will be pleasantly surprised and happy with their service. Thank you Zoro!

Aside from better than normal prices. Their customer service is excellent. UPS lost a shipment that I needed yesterday. I mean badly needed. Sarah very calmly, even though I was bouncing off the walls panicking. Asked what I wanted to do. I was stuck and finnaly asked another be sent. And she did. Expedited by another carrier at no extra cost to me. Even though it was not their fault or even problem. After reading the reviewshere, I get why they now handle shipping problems and do not let shippers. Email I just sent to Zoro; "Dear Sarah, I just saw what you and Zoro did. Expedited using a different carrier to get me the very, very needed equipment. WOW! Way above and beyond. I genuinely appreciate Zoro and your efforts and the way more than the expected service. Dan P.S. the crops are saved! LoL (t.y., again)

I have done business with this company for a few years already with orders ranging from ~$50-~$2,000. Very easy to work with. Amazing customer service. Just to give the reader an idea of how helpful and easygoing they are, in what I would call my "worst" experience with them: a product came defective so I emailed them; next business day, they email back that they are sending out a new one and I should "keep, donate or dispose of" the faulty one. The replacement came faulty so I emailed them again and they responded the next morning saying that they are sending out another one. This one was fine. It was a little annoying to have to wait an extra week before the good product arrived, but that was one item out of five in that order and dozens more in many more orders. A one-off like that happens to any company, but the way they handle it makes them unique. I have not had any experience with any other company as easygoing as this one is. The prices are very competitive, and are usually very good after the coupon codes they offer occasionally. The tax exempt form submitting process is very easy. Shipping is extremely fast (usually ships the next business day and received the day after- I still cannot understand why some products have the option for 2nd day air shipping when ground is that quick!). I hope that I did not miss out any more good things to say about them, they are just so amazing that I had to share the knowledge of their A+ customer service.

I would like to commend Zoro on their dedication to their consumers. Generally I don't really write reviews, however, this is an exception. Please allow me to share my experience. I recently was searching Amazon for an electric lawnmower being that my previous one has reached its end of life cycle. After reading reviews on the product, I decided to commit to purchase. Zoro offered the exact same model for approximately $115.00 less. Unaware that they even existed, I explored their website and committed to purchase. They promptly processed my order and promptly shipped my item out. The shipper, who I have decided not to name, actually lost my item in transit. I patiently waited approximately as my item location update remained the same for almost an entire week. I tried to contact the shipper directly and could never get a concrete answer as to the location of my item. I e-mailed Zoro with my concerns. Zoro not only was prompt in their reply, but they were also prompt in their action to rectify the matter. They attempted to locate my item through the shipper, who updated my tracking but backdated it 5 days. Zoro, did not stop there, they informed me of the situation and actually processed a replacement order. Later that day, the shipper contacted me to advise me my item was located and I promptly made arrangements to pick it up. Prior to leaving to pick up my item, i e-mailed Zoro to inform them that my item had been located and that there was no need to ship the replacement, however, they informed me that my replacement order has already shipped. Having this come to light I e-mailed Zoro to request return for authorization. The very next day they e-mailed me to inform me that due to the contents of the item, they could not accept a return shipment and I was to keep the replacement as well, at no additional cost. For that I am thankful even more than I was, being I was already pleased at the effort they put forth prior to providing me with a replacement before my original item was located. I apologize for those who have had a bad experience with Zoro but I cannot do nothing but commend them on a job well done in regard to my order, their communication, how they addressed and handled the situation. Not only would I return to Zoro for future needs but I would HIGHLY RECOMMEND them to others in need of products that they sell. Thanks again Zoro, for everything, but most importantly, standing by me as a consumer. Sincerely, CK, Killeen

So, I was checkin' out zoro.com 'cause I heard they had some good deals, and I gotta say, I didn't end up buyin' anything. But lemme tell ya why, 'cause it might help ya decide if you wanna shop there or not.

Now, I'm a Software Engineer, been doin' it for years, and I know a thing or two about web development. I started goin' through the checkout process and decided to use PayPal to pay 'cause I didn't wanna risk my financial info on a site I didn't know. But when I got redirected to PayPal's payment page, I noticed that the info I filled out on zoro.com was all messed up. That's a big red flag, 'cause it means they're not callin' PayPal's API correctly. And if they can't even do that right, then what else are they messin' up on the backend?

I mean, I shop at small online stores that use WordPress and PayPal, and they don't have any problems callin' the API correctly. It's not rocket science. But for a big company like Zoro to not even have tests in place to make sure they're doin' it right... well, that's not a good sign.

I'm not sayin' you shouldn't shop at Zoro, but I am sayin' that you gotta be careful. Sometimes you gotta use little things like this to make a bigger decision about how a company operates. So, I hope this helps ya make a more informed choice.

I gotta say, I had a pretty bad experience with Zoro. I mean, I ordered some face masks and a couple of other things, and everything seemed fine at first. They said everything was in stock and would ship out in a couple of days. I even got a receipt and invoice for my order.

But then, a few days later, I got another email from them with a sales receipt that only showed the $1 items I ordered. The masks were nowhere to be found. I was like, "What the heck? Where did my masks go?" I tried calling and emailing them, but they just gave me the runaround and made excuses.

They said the masks were backordered and they didn't know when or if they would be sent out. But that didn't make any sense to me. When I ordered them, they said they were in stock and would ship out soon. And I got a receipt and invoice for them. So why did they suddenly disappear from my order?

Honestly, I think Zoro is just really irresponsible and unprofessional. They don't seem to care about their customers at all. They'll make changes to your order without telling you, and they might not even fulfill your order at all. And if you try to call them out on it, they'll just blame someone else and act like it's not their fault.

So yeah, I wouldn't recommend Zoro to anyone. If you want to order something online, go somewhere else where they actually care about their customers.

If you're in a rush to get your hands on an item, Zoro might not be the best choice for you. I recently purchased a back register for a gas wall heater from them through eBay, with a promised delivery timeframe of 7-12 days. After 7 days had passed, I decided to reach out to their customer service desk to inquire about the status of my delivery. To my surprise, they informed me that they were still waiting for the item to be delivered to them by the manufacturer.

I was disappointed to hear this, especially since I had deadlines to meet. What's worse is that I wasn't allowed to cancel my purchase, even though the item had not shipped yet. When I placed the order, they claimed to have two of them in stock, but even now, 7 days later, they still advertise to have one in stock. Clearly, this is not the case.

Their customer service rep told me that the cancellation process can take up to 7 business days, which is frustrating. I plan on buying the item from Grainger to meet my installation deadline, but I might still receive an unneeded identical item from Zoro in the future because they won't accept my cancellation.

Despite all this, I have to give them credit for their fast responses via email. They replied to my inquiries quickly, which is appreciated. However, I still have to give them a one-star review. This will be the first and last time I purchase anything from this company.

I'm a DIY enthusiast and I recently had a project that required a specific paint color that I couldn't find locally. Luckily, I stumbled upon Zoro, a website that offered the color I needed in a spray can. I was thrilled and immediately ordered a pack of six cans. However, my excitement quickly turned into disappointment when I received the package after waiting for four weeks, only to find out that they had sent me six cans of black paint instead of the bright royal blue that I had ordered.

I was so frustrated that I called Zoro's customer service right away to complain about the mistake. To my surprise, the person I spoke to was very polite and understanding. He apologized for the error and promised to send me the correct order within a week. He even told me that I could keep the black paint cans as a gesture of goodwill.

I waited for nine days, but nothing arrived. I decided to call Zoro again to inquire about my order, but to my dismay, the person on the other end of the line informed me that they no longer had the product in stock and that my order had not been sent. I was furious because I had wasted so much time waiting for a product that I never received. I felt like they had taken my money and hoped that I would forget about it.

After demanding a refund, they told me that they would send me a check, but they had an issue with the fact that I no longer banked at the institution where the initial payment was made. I couldn't believe that they were putting me through so many hoops for nothing. They even told me that the check would take up to 14 days to arrive, which was ridiculous.

Overall, I do not recommend Zoro as a reliable online shopping destination. If you're looking for a hassle-free shopping experience, I suggest using Amazon or eBay instead. Don't waste your time and money on a company that can't deliver what they promise.

I placed an order for a cabinet from Zoro approximately one month ago. According to the information provided, the item was supposed to be drop shipped from T on March 19. On the 19th, I contacted Zoro to inquire about the shipment, but they were unable to provide me with any details. I called them again on the 22nd, but unfortunately, they still couldn't provide any information. They informed me that I would need to wait for six business days (which equates to eight days) to receive an update on the item, despite it already being late. I decided to reach out to T directly, and they advised me to ask Zoro for the order number, as they would be able to provide me with the shipping date. When I called Zoro again, the customer service representative was quite condescending and mentioned that she had already explained the rules to me multiple times. Regrettably, Zoro not only refused to provide me with the order number but also declined to contact T to obtain the shipping date. This whole experience has been marked by poor customer service from Zoro. I fail to understand why they are unwilling to obtain the information about my order, which T would readily provide, and instead insist on making me wait eight days to receive an update on this delayed shipment.

On December 5, 2021, I placed an order for a rolling ladder on a website that advertised free shipping. Since then, I have had multiple exchanges with customer support and received direct emails from the website. The pattern has been the same each time: they tell me "it has shipped," but when I ask where it is days later, they say "whoops! We will reach out to the supplier." This cycle has repeated four times. After the fourth time, I contacted the supplier myself and found out that the item is in stock. I also reached out to the CEO on LinkedIn, but I have not received a response. Two days ago, I received another email saying "it's shipped!" with a tracking number from ABF Freight. However, when I checked the ABF website, there was no record of that tracking number. Each time I contact them, they suggest that if I am tired of waiting, they can help me cancel the order and choose something else. However, all the alternative options on the website come with an additional charge. I suspect that they never intended to offer free shipping and made a mistake. I hope this was not an intentional bait and switch tactic. Regardless, I need the item as we have a valid contract and it is available at the factory. I want Zoro to take responsibility, pay for the freight, and ship it to me. Thank you.

12//30/2021 Dear Sirs,I purchased a new Firebox from Zoro.com on 12/15/2121. I have also filed a complaint with Pay Pal. I have never purchased a gas fireplace before. The Firebox has no burner but is the approx. cost of a NEW fully intact gas fireplace-$672.64! The company policy states clearly, "hassle free returns with the *** paying return shipping", unless clearly stated by the item. The item does NOT state"ineligible for free returns" though other Zoro items do.My Son signed for the delivery.I contacted the company to request a return. Zoro *** told me that it is not their return because a 3rd party seller shipped it and I should wait 5 days to hear from 3rd party Seller. I have NEVER heard from them. Zoro listed me as the Buyer on Zoro's Accounts, under "Stone Mountain Massage" and showed I had 1 order from Zoro for $672.64. The *** of lading lists the Seller as "BlueGrass Living-Zoro" After I complained and asked to return, they changed my listing on line to, "You have no orders." You must have an order to get paid return shipping!The item is unopened, on the original pallet and covered in plastic drop cloth to protect from weather and ready for pick up on my side porch. I have a current Pay Pal complaint disputing the charge and informing them of false advertising and refuses to pay for return shipping as advertised.I am a Senior citizen. The item has no power and is an empty metal box costing $672.64(the cost of a complete gas fireplace!) The photo depicts a burning fire. Zoro claims this is not their return however 1)charge on my *** Card lists ZORO as the Seller 2) Puchased through their system as a *** of Lading lists the Seller as "Blue grass Living-ZORO"4)Site guarantees FREE RETURNS and ZORO pays all return shipping 5)Item not marked as "ineligible for FREE RETURNS" but other items Zoro sells are I expect a full refund and ZORO needs to pay for return shipping and schedule a pick up of this item!

I recently made a purchase on the Zoro website for a Bi-Pass Closet Track Kit that measured 72"L x 2-5/8"W. Unfortunately, when the product arrived, it was the wrong size (2"W instead of 2-5/8"W). This was frustrating, as it didn't help me with my project. I decided to call Zoro's customer service to see if they could help me out.

The representative I spoke with was apologetic and promised to send me the correct parts. I asked them to verify that the parts would be the correct size, and they confirmed that they would be. I waited patiently for 10 days, but then I received a notification from my bank that Zoro had refunded my order. I was confused and frustrated, so I called Zoro to find out what was going on.

It turns out that Zoro didn't actually have the correct parts in stock, and they never sent them to me. They didn't bother to let me know, which was a huge waste of my time. To make matters worse, they refunded me the wrong amount and didn't include the shipping cost, even though they didn't actually ship anything to me. I was really upset about this, and I let them know it.

After I complained, they finally agreed to refund the entire amount. However, I was so disappointed with the whole experience that I decided I would never buy from Zoro again. There are plenty of other stores out there that care about their customers and won't waste their time like Zoro did to me.

This website is just terrible. I've ordered from them twice now and both times they've messed up. The first time they charged my debit card three times! Can you believe that? It was such a hassle to get it sorted out with my bank because Zoro's customer service was no help at all. But I decided to give them another chance, because everyone has a bad day sometimes, right?

Well, the second time was even worse. I ordered a pair of boots and they were supposed to ship within five days of my order date. I waited and waited, and after three phone calls to customer service, they finally sent me an email saying that the boots were on back order for three months! Three months! I needed those boots two weeks ago, and now I have to wait until May 1st to get them. It's ridiculous.

I am so disappointed and angry with Zoro. I will never do business with them again, and I'm going to tell everyone I know about their unprofessionalism. I have two businesses, an organization, and affiliations, and I will make sure that everyone knows how bad Zoro is.

This is just bad business.

I gotta say, I've had some experiences with Zoro that have left me feeling pretty frustrated. Don't get me wrong, the customer service reps I've talked to have been nice enough, but overall my experience has been pretty terrible. I've placed four orders with them, and every single one of them had to be cancelled because even though the website said the items were in stock, they actually weren't. And to make matters worse, a couple of the items weren't even going to be available for over two months!

My last order was a complete disaster. I'm still not sure what happened, but after countless contacts with customer service, they finally figured out that my order was messed up. But even though they said they could expedite it, it still wasn't going to arrive in time for me. I picked Zoro because I found a good deal, but honestly, the headaches just aren't worth it. I ended up ordering the same product from Amazon, even though it cost me $8 more per item, and they're arriving in just two days.

I'm all about saving money, but the amount of frustration I've felt dealing with Zoro just isn't worth it. Unless you're okay with potentially waiting a really long time for your products to arrive, I'd say stay away from Zoro. If you're buying something two or more months in advance, you're probably fine, but otherwise, I'd look elsewhere.

I gotta say, I had a pretty rough experience with Zoro. I ordered a safe a few months back, and boy was it a long wait. I was getting pretty close to cancelling my order a couple of times, but I decided to stick it out and see what happened. And wouldn't you know it, the very day I had given up hope, I got an email saying my safe had finally shipped!

I was pretty excited to finally get my hands on it, but things quickly went downhill from there. I got another email saying it would be delivered on Tuesday, so I spent some time clearing out a path in my garage to make room for it. But then I found out it wouldn't be delivered on Tuesday after all. And to make matters worse, when they finally did call to reschedule for Wednesday, they said they were going to be delivering it in a massive 48 foot truck with a trailer attached. I live in a small town with a narrow, paved road - there was no way that truck was going to make it to my house!

Sure enough, the shipper called me later and said they had no way to deliver the safe. Can you believe it? I mean, has Zoro ever actually sold a safe before? They told me they were going to ship it back, which was just ridiculous - this thing weighs over 500 pounds! And to top it all off, I still haven't gotten my money back, and no one from the company has bothered to call me to explain what's going on.

I was really counting on that safe, too - I had some important legal documents that I needed to store in it. I was supposed to sign the trust docs today, but now I have to go back and modify them to take the safe out. It's just a nightmare.

All in all, I would definitely not recommend Zoro to anyone looking to buy a safe. They clearly have no idea what they're doing, and their customer service is non-existent. Save yourself the headache and go somewhere else.

I've used zoro.com twice now to order some parts that I needed. I found them through a Google search and they seemed to have what I was looking for in stock and ready to ship. The first time I called in to place my order, the customer service representative told me that the part was from a third-party source and would take two weeks to deliver. I was okay with that timeline, so I went ahead and placed the order.

After two weeks had passed, I called in to get an update on my order. The customer service representative had trouble finding my order and had to submit a request to the vendor, Broan. I should have known better than to use their products, they are just terrible! It took a whole week to get a response, only to find out that the part was discontinued and my order was canceled. I was really frustrated with this whole process.

So, I found a substitution for what I needed and spoke with a representative who verified that there were at least two in stock and that more would be ordered. I thought this was great news, but guess what? The same thing happened again! My order was canceled and the part wasn't even in stock, not even the ones that were verified as being in stock. I was so angry and disappointed with this whole experience.

Personally, I will never use this service again and I'm also boycotting Granger because of their business practices. These are the orders. It's just not worth the hassle and frustration.

I gotta say, I wouldn't recommend Zoro to anyone. Our first order got "lost" and they said they'd send another one or give us a refund. We were kinda ticked off, but we figured it happens sometimes. They said they'd email us the new tracking number, but we didn't get it for like 5 days. And this was a big ol' package, over 100 pounds, so we were pretty anxious to get it. When it finally showed up, the box was all messed up and the thing inside was damaged. We were even more ticked off at this point.

So we called Zoro and they were like, "Oh, sorry about that. We can give you a refund or you can send it back to us." But they didn't offer us any kind of discount or anything, which seemed kinda weird. Like, why would we want to pay to ship it back to them when they messed up in the first place? We didn't really have a choice, though, since it was something we really needed and it was hard to find. We decided to just deal with the damage and take the loss ourselves.

But honestly, I don't think I'll ever use Zoro again. It seems like they don't really care about their customers, since they're willing to ship out damaged stuff and then just offer a refund instead of trying to make it right. It's a shame, because they have some cool stuff on their website, but I don't think it's worth the risk of getting screwed over.

I just wanted to share my experience with Zoro. I ordered 3 tins of blackjack roof covering, but when they arrived, they were all badly dented. It looked like they had been dropped off roofs or something. I contacted Zoro about it, but they only seemed concerned if the tins had leaked. I wouldn't buy tins with dents all over the top, bottom, and sides. It's like they've been selling damaged reject goods. Maybe they could advertise the state their goods are being sent in. I complained, but they did nothing other than ask if the tins had leaked. Their response was pointless. They're useless.

After numerous e-mails, sending photos of damaged tins, and sending tins back, I still don't have the goods or the 50 pounds I paid for them. I think that constitutes theft. I'm sorting this through Paypal and the bank, and I will also contact trading standards. This company is a rogue trader. I can see from other reviews that I'm not the only one to encounter such despicable service. They have decided to ignore me. They have stolen my 50 pounds. I'm not going away.

They used Parcel Force to deliver the goods, but no decent delivery driver/company would have delivered goods in such a poor state. I don't know what they have actually done with the returned goods. You'd have expected the replacements to be delivered at the same time as the damaged goods were returned. I'm disgusted with Zoro and Parcel Force. It's just not right.

I've been working as a purchasing agent for a manufacturer for 8 years now, and let me tell you, finding the right balance between cost and quality can be a real challenge. That's why I was thrilled to discover Zoro, an online retailer that offers a wide range of industrial supplies and parts at great prices.

Zoro is actually owned by Grainger, another big player in the industry, but I find that Zoro's pricing is much more competitive. While Grainger may have more services to offer, I don't think it's worth the extra cost. Zoro may not have all the bells and whistles, but they get the job done at a reasonable price.

That being said, there are a few things to keep in mind when shopping on Zoro's website. First of all, the search criteria is pretty limited and the filters don't always work as well as they should. It can be frustrating to try to find exactly what you're looking for.

Another issue is that sometimes an item will be listed multiple times with different pricing based on seemingly random criteria. This can be confusing and make it difficult to know which option to choose.

If you see that an item's availability says "Ships From Manufacturer" or "Backordered," it's best to avoid it if possible. Zoro has a reputation for cancelling orders for these types of items, sometimes even days after you've placed the order.

One thing to keep in mind is that Zoro's customer service team doesn't always have a lot of product knowledge. If you need help with a specific product, you may need to do some research on your own.

The order history search function on the website is also pretty dismal. It can be difficult to find past orders or track down specific information.

Finally, the website login can be a bit spotty at times. It's not always easy to access your account or stay logged in.

Despite these issues, I still think that Zoro is a great option for purchasing industrial supplies and parts. The pricing is excellent, and the customer service team is generally helpful when it comes to product issues or delivery problems. It's not a perfect system, but it's definitely worth considering if you're looking to save some money on your industrial supply purchases.

Attached is an example of a confusing item listing that I came across recently. Unfortunately, this kind of thing is pretty typical on the Zoro website.

I used to be a loyal customer of Zoro, but my recent experience with them has left me feeling frustrated and disappointed. Last month, I needed to return an item that I believed to be incorrect, and that's when I realized just how slow and unresponsive Zoro's return process can be.

After following their instructions and returning the item, I waited for over two weeks without receiving any acknowledgement of my return. When I called to inquire about the status of my refund, I was told that they had not yet received the return and that I should take it up with the carrier. This was frustrating, as I had already followed their instructions and sent the item back as directed.

I contacted the carrier and was able to obtain proof of delivery, which showed that the return had been received by Zoro weeks prior. When I called Zoro again with this information, they finally acknowledged that they had received the return but claimed that they needed another two weeks to process the refund. I felt this was unfair, as they had already had the item for more than two weeks.

After some back and forth with customer service, they finally agreed to issue the refund immediately. However, all they did was send me an email saying that the refund had been issued, but there was no record of the transaction on my credit card statement. When I called again to inquire about this, they told me that it would take another 7 to 10 business days for the refund to be processed, and that the delay was due to my bank. This seemed like a flimsy excuse to me, and I still haven't received my refund.

Overall, I'm very disappointed with Zoro's customer service and their slow and unresponsive return process. I will be taking my business elsewhere in the future, and I would caution others to do the same.

I've had some experiences with Zoro in the past, and while I wouldn't say they were the best, they were pretty standard for an online purchase. The quality of the items I received was sometimes different from what was described, and the shipping wasn't always the fastest. But hey, that's just how it goes sometimes.

However, my most recent experience with Zoro was a complete disaster. I ordered a 3/4" x 60 ft. Coil Copper Tubing for some exterior plumbing work through Amazon. It seemed like a simple enough purchase, and the price was a few dollars less than what I would have paid at Grainger or Lowe's. But when the package arrived, I was in for a rude awakening.

The box had "5/8" x 60ft" printed on it in huge font, and when I opened it up, I found that the pipe had indents and the end was smashed. To make matters worse, I also received a pair of gloves that I didn't even order. I immediately called Zoro to try and sort things out.

After a few minutes on hold, I finally got through to someone. But instead of being helpful, they aggressively tried to convince me that the size was right and that I didn't understand the difference between inner and outer diameter. I've been working in construction for 40 years, so I know my way around a pipe fitting. I told them that I had a 3/4" fitting in my hands and that the size was definitely wrong. But they refused to take responsibility and told me to contact the third-party seller.

I asked to speak to a supervisor or someone in charge, and that's when things really went downhill. The service associate started yelling at me, and I was put on hold again for what felt like an eternity. When I finally got through to someone, the call was dropped. I tried calling back two more times, but the same thing happened.

At that point, I decided to call Amazon and request a full refund, even though the order wasn't technically eligible for one under the A-to-z Guarantee. The call center was clearly located on the other side of the planet, but at least they apologized for Zoro's mistake and promised to help.

I will never, ever order anything from Zoro again. I think even ordering stuff from China would be a better experience. If you're thinking about buying from Zoro, my advice is to avoid them at all costs. Trust me, you'll regret it if you don't.

I ordered 18 blue centrefeed, they delivered 12 and delivery note stated 18, rang customer services 3 times, each time they told me they would look into it and call me back. Rang again spoke to claire who said she would call me back that day, didn't. They then send out another delivery, wrong item and wrong order, informed them of this now 3 times by email and zero response

I made my order 3 months ago and it hasn't arrived yet. I get emails from them almost every day, but the problem is still the same. My order was probably seized by the custom and it was lost, but the service refuse to check. They are really absolutely not helpful. I will not give up and will write hundreds of reviews to warn everyone about your company.