CB Fashion Tech Zara.com Complaints #2-21

Zara.com review: Discrimination

Michelle Knight of US

Jun 25, 2026 3:18 pm UTC

Verified customer

Featured review

I have just been refused to be served in the London Victoria store for being a white woman. I was in the que with a few people as the sale is now on it was busy on the tills. A store assistant opened a till and called the man behind me to be served, when myself and him said we are not together and I am next in line, she refused to serve me and called him again. I then waited confused, then approached her only to be refused again. I asked to speak to a manager of which she tried to say was her. So I asked for someone else. I then spoke to a actual manager as it was clear she had a problem with me, (she was wearing hijab and I am not sure of her nationality). This is not acceptable behaviour and a clear act of discrimination.

Claimed loss: whatever the law states for discrimination in a place of public and service within retail establishment.

Desired outcome: Recognition of this act and the termination of the employee. Training provided to ZARA management around conduct and common courtesy within the UK, as well as discrimination act.

Confidential Information Hidden: This section contains confidential information visible to verified Zara.com representatives only. If you are affiliated with Zara.com, please claim your business to access these details.

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Zara.com Contacts

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1800 800 080

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+31 205 305 660

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+852 30 188 400

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Brazil

More phone numbers

Zara.com emails

contact.es@zara.com

100%
Confidence score: 100%

Support

Zara.com address

Avenida de la Diputación s/n, Arteixo, 15142, Spain

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Aug 03, 2026
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