Youthology Research Institute’s earns a 4.8-star rating from 0 reviews and 16 complaints, showing that the majority of clients are exceptionally satisfied with anti-aging treatments.
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unauthorized shipping and billing
In January I ordered, received and paid (Mastercard) for some eye product. The product was not as advertised. On or about March 19, 2011 I received an un ordered box of eye product and it was charged (unauthorized) to my Mastercard. I have tried phoning the company several times but am left on "Hold".
I contacted Mastercard and they are instituting a Complaint to the company on my behalf. Mastercard states the process takes about 45 days.
C. Stuart Stovel Peterborough, Ontario, Canada
The complaint has been investigated and resolved to the customer’s satisfaction.
eye wrinkle cream
As with all the others on this site and others I have investigated, youthology is a scam! I never completed my order and was told I did, withing one day of finding the charges on my account I called and made a complaint. I was told the same bs as everyone else who is complaining. This is no $39.99 bargain. It is $99.00 by the time they get all the charges racked up. Customer service is by far the rudest and least helpful I have ever encountered. They are scam artist. Do not buy their products! Not only that I 'heard' that this is the same product that used to be sold in stores for about $10.00 under the name of "sudden change" it didn't work either and that is why it is no longer available. Someone was a freakin genious for repackaging and selling on a fake "real" infomercial. They will make bookoo bucks and then someone will be rich and disappear to the bahamas! I am pissed off at the gall!
The complaint has been investigated and resolved to the customer’s satisfaction.
Scam
Recently order the Youthology Eye serum kit. Paid $49.98 and in lieu of returning the item was offered to keep it for a $13.00 refund. I accepted because I was aggravated and did not want to fool with it any longer.
The product worked some...for about 90 seconds, just long enough to take the pictures in the ads! Actually, did very little for the bags under the eye.
Should have known... If it sounds (or looks) to good to be true, it usually is! Will I never learn! You'd think someone old enough to have wrinkles would know it took years to get them, how could you rid yourself of them in 90 seconds!
I ordered my friend the product for a birthday gift. I received the product and she did not like the way it felt on her skin it burned. I tried to cancel the order but stayed on the line for 45 minutes and kept getting their audio from their TV comercial. over and over and over. No one ever picked up the line. I now see my new order on my visa card well it won't happen again since I closed the card ha ha youthology you will be reported to the Attorney General consumer protection for the STATE of TEXAS and I will file a complaint with them about your product and now answers to my email to cancel.
Product does not work as advertized, and they do not honor money back guarantee, as they make it impossible to return. How to Cancel and get your money Back. File a complaint with the beter business bureau. But First call the customer service number, use a cell phone so you can prove it, however you will use up all your minutes, as they will never answer. Also send emails, they won't respond, but you will need proof to dispute with your credit card. After you contact the BBB, and file a complaint, the BBB will respond with the info to return the product.
They will only give you a refund after your initial 30 days not on any other order, and when you call to cancel they leave you on hold for 55 minutes and then tell you that you have to call back because you are not in the comptuer yet. Scam Scam Scam calling Amex to cancel payment and refusing the shipment. Hopefully other people will heed the warning of not buying this garbage that makes you feel like you have plastic pulling on the skin under your eyes. I wish I would have read reviews before I ordered this product.
Is Youthology Research Institute Legit?
Youthology Research Institute earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
Youthology Research Institute resolved 93% of 16 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Youthology.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Youthology.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- A user on Complaintsboards.com notes that they were interested in purchasing a product from Youthology Research Institute, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
- Youthology Research Institute protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Youthology Research Institute has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Big Scam
This product does not work. You can wait over 90 seconds or 3 hours and still nothing! If anything, my eyes were all dry and flaky. I couldn't use it with my make up. It is useless!
Don't get caught up with this company. I have returned the product with a letter stating that I have forwarded a copy to my lawyer. Not susre if I will be billed again. As for calling in for a return authorization number, well... this is bull crap too. You never get through and you hold for ever! It gets better. I never even finalized my order when I was on their website . I changed my mind and they still took it upon themselves to send me the item and charge my card. So I will say it again, if you start the order process and decided to cancel at last minute, they will send the product without your final completion.
So what do we do about this. Do we report them to the Better Business Bureau? How do we the consumers protect our selves?
Did I mention that on the label it state this
"All products from Youthology LLC come with a 30 day Money Back guarantee from date of delivery excluding shipping and handling"
The complaint has been investigated and resolved to the customer’s satisfaction.
cosmetics
I ordered the product. It did not work. I followed procedures to cancel order but still received a second package. I returned the package by marking the box "return to sender". They have charged my credit card. I called and talked to a very rude employee. When asked to speak to a manager, I was put on hold for a very long time, then told I would be told the same thing the very rude employee had just told me. No credit for product I return which he said never made it back to them. I was told the Post Office destroys perishable packages. They said they could send me out another package but would not be charged. They he said I would have to pay for shipping. This is NOT a customer friendly company.
The complaint has been investigated and resolved to the customer’s satisfaction.
Charging Without Owing
Dear Madam/Sir, I received a letter from Youthology Research Institute where it says that i will be referred to collection agency. I don't understand the reason why because i didn't owe any money, and it says in the letter that I owe $39.99. I have never ordered any product from this company, and when I try to contact them it is nearly impossible to get off hold. Also they charged my bank, and my bank investigated it and they returned my money from all times that they have charged me, but they keep sending letters to me saying that I owe an amount of money. Hopefully you can clarify this matter.
Victor Bracamonte
The complaint has been investigated and resolved to the customer’s satisfaction.
sent 2nd order w/o auth
I ordered the product in Novermber 2009 and told the individual that I didn't want automatic delivery and she told me that I would have to wait until I got my 1st order and then call and cancel any subsequent orders.
After receiving the product, I called and told them to stop any future orders and I followed it up with an email stating the same.
We went on vacation for the month of December and when we return all was well until today, January 20, 2010 when I received another shipment (automatic shipment)
I immediately called and was told they had neither any record of my phone call or email! I told her I did not want the product and wanted to return the UNOPENED package and she said I couldn't do that. I am now in the process of handling this with my credit card company and the better business bureau.
Why can"t someone return something they didn't order?
The complaint has been investigated and resolved to the customer’s satisfaction.
Predatory marketing
My mom ordered Youthology after seeing an ad on television. She tried the product and it does not work. She asked me to help her return the product. When I called, I was informed that she was outside of the return period and that another shipment was on its way, of which she would not be allowed to return for a refund. They told me she was informed when ordering the product that they do not allow refunds on products once shipped on subsequent orders regardless if the product is unopened. My mom doesnt recall anyone explaining that to her. I asked them to speak to a superior to find out if this policy could be changed on two separate occasions and was told no.
Although the company has canceled future shipments, I do believe that they are marketing to older women in a predatory manner as their target demographic are older women, such as my mother, who might not be quite savvy enough to follow all of Youthologys small print in order to protect themselves in the event the product doesnt work for them.
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm so glad I fought my impulse to order by phone. I got caught in one of these scams last summer where it said first month free with $0.99 s&h and just cancel second month if not happy. The company (vitamins) charged my credit card the $0.99 immediately and a few days later when I checked my credit card there was already a $98.00 charge from them, At a friend's suggestion I immediately called my credit card company and had them change my number which stopped future charges from them and then filed a fraud claim with them. They gave the company 30 days to respond to my claim and when they didn't, my card was credited with the $98.00. The credit card company told me the charge came from a "fast food" store in Florida I hope this helps some of you caught by this anti aging scam. I'm 68 and I guess I'll stick with known products!
I just ordered the product and I told them I did not want the auto ship ment and that I only wanted the
one month they had advertised on the TV promo...they said no problem and if I wanted to get it at a later
time AFTER I try the product to see if it will work I can order additional shipments...so my credit card is
only getting charged the $39.99 plus 9.99 shipping...and if I try and do not see any results I can still get
my money back within the 30 days..I have been burned before on these auto ships so a person wanting to
try a product just needs to tell the company no auto ships...will see if the product works and will let everyone
know that is interested what I thought...it may be a good product..
Wow, I was actually about to order this for my mom, and came across this site, and I thank you all for your testimonies, because I will not be getting this for her. What a scam. How can they do this? How is it that they're able to get away with this, for so long?
To youthologie people... I hope you go bankrupt, and get legal action taken against you.
eye serum does,nt come out of the bottle
I ordered your youthology eye serum & Clinical Essentials & 90 - second lip-line smoother, picked it up Dec. 23 rd. I was so excited that it arrived before New Years Eve, because I could, nt wait to go to our big party! Getting ready for our party, showered washed my wash and first tried the 90 second lip smoother and it worked fantastic, next, eye serum, I...
Read full review of Youthology Research Institute and 2 commentsUnauthorized Charges
Entered my credit card info, but paused to look at online reviews before pressing Submit. HORRIBLE reviews all over the internet. Thank goodness I didn't press Submit!...But THEY CHARGED ME ANYWAY! and refused to refund my money.
No confirmation of purchase email either...because I didn't press Submit.
But 2 days later, I got an email saying product was shipped! I refused shipment & contacted them immediately. Took them several days to respond, & they just said that I did order it and that it couldn't be refunded, but that they would cancel the future shipments & charges.
But, THEY TRIED TO CHARGE MY ACCOUNT AGAIN!
Total scammers and thieves. Run, don't walk away from this company!
The complaint has been investigated and resolved to the customer’s satisfaction.
I doubt it since they are from different locations and posted at different times.
Irish and Louis look at this.
Youthology — Scammers
He had the exact same problem, not pressing submit getting email two day later.
Actually I don't think that Irish is taking it out on KYCustomer45 she can be helpful sometimes. However other people have had the same problem.
collections
I have been using Youthology eye serum for about a year. I have experienced moderately good results. Nothing spectacular, but I chose to continue to receive the product. In August 2009 my debit card expired. I received an email from Youthology stating that they had tried to charge the expired debit card but with no success. I contacted Youthology, gave them my new debit card number, they debited my account and I continued to receive shipments of the product. Then another email arrived saying that they could not recieve payment for the expired debit card. I called them again, was told that the billing dept probably had overlooked my payment and was told not to worry about it. Then I received another email stating that Youthology was going to send me to collections if they did not receive payment. I tried repeatedly to call them but was put on hold for sometimes over an hour! Meanwhile they continued to debit my account via the new debit card. Today I received a collection letter from an attorney! They have been receiving payments all along but as soon as I can get ahold of Youthology they are going to lose me as a customer. I no longer want to do business with them.
The complaint has been investigated and resolved to the customer’s satisfaction.
Scammers
Was interested in this product, went to their website and I wanted to see what my total would be. Put in the information and "NEVER HIT THE PLACE ORDER BUTTON". In the next 2 days I see that they have charged my credit card. I called and complained and they didn't give a crap. Then asked for an RMA and they wouldn't give one because I needed to wait 10 days, then they said that once "THEY ALLOWED" me to get an RMA that it would be 2 weeks after that to get my money. Also, you are only allowed a certain # of days to get an RMA before you they charge you additional money...SCAMMERS, SCAM, NOT LEGIT, CHEATERS
How can these people be allowed to do this?
The complaint has been investigated and resolved to the customer’s satisfaction.
auto ships and lost canceleation
TV infomercial and phone ordered product was forced to take add ons but don't remember auto matic ships included. smal slip recived with order states Your complete satisfaction is our goal and you have 6 weeks to retun the trial eye serum. noted not the add on products. liked 2 of the add ons but not the mask or the eye serum. just too hard to mix and apply. the container dispences too much serum and you get white flakies or you have to blend the product on the eye area which is never write causing puckering or white flakies. after severl attempts determined to return the product and call 1i/6 to retun and cancel but company said it was past 30 days and couldnt return but canceled account. I am near blind and noticed 6 week retun after hung up. the web site offers a 30 day retun but the tv mercial offered 6 week. recived an auto ship and charged 58 for more serum. returned to post office unopened and retuned to company with retun receipt. called company again and they said there is no record of my previous cancellation call and would have to pay for the shipped suto package even if they got it back becasue all ships are final and no refunds. I recived no such documentation from the phone order and of course the don't have a record of my cancelation. they wont have a record of my second cancelation of the auto ship either. notified my credit card company to refuse further charges but they can't help me on the previous. Don't deal with this company they make it impossible for you to proove anything by not sending you anything to verify, they don't give you a cancelation code and they don't pronounce the name or spell them of who your talking with. The products feel like your shrinking and drying and is not fun for thosew with dry skin as it hurts.
The complaint has been investigated and resolved to the customer’s satisfaction.
Awful and unethical
They are unethical and the product sucks. My story: I was in their infomercial years ago. They said, "Here, just sign this contract...just so we can use your photo - your voice only". I believed them when they said they were only going to use a photo and my voice - no video. They paid me $100 for a voice- over testimonial. They said they would also send me product as compensation. The stuff in the info mercial worked. but they never sent it to me. I had to constantly call to get the product. Finally, after a year they sent me a totally different product from what they used in the infomercial. All it did was just cake and crack and dry my skin out - And it made my wrinkles worse!
Now, for the several years later and for the past 2.5 years, I have had friends telling me that they see VIDEOS of me on the infomercial which I was never paid for. They paid $100 to use a before and after photo. Again, they told me they weren't "filming" me - just using my voice which was a total lie. The product in the infomercial did work but the stuff they are selling is different and it is terrible. I've complained to them about the video use and they basically said "Too bad!" They are using a video of me to sell a product that doesn't work and I just want everyone to know that so that they don't waste their money. They are unethical and the product as it is now sucks. I've heard from another actress the same.
The complaint has been investigated and resolved to the customer’s satisfaction.
This is a big scam for yoiu money with a product that is just trash. Just keep your money it will save you in the long run.
I agree. I ordered youthology in Oct. 2010 and it leaves white patches around my eyes and does not erase the crows feet at ALL. After canceling via email I was told that because they signed me up for auto payments- I needed 60 days for a cancellation and they give NO refunds once the product is mailed out. They will not take back the order even though they sent it after I canceled. I have filed with the Better Business Bureau and recommend that everyone else do the same. There are over 349 BBB reports on line and they are the ones that offered some sort of settlement. This company is fraudulent.
I also am very very very disappointed with the product. Yes this product does suck!
Not only I’m disappointed, they also keep sending me the product for the second time now, and charging me, saying that I didn’t read the lines saying that I signed the contract “Customer Monthly Auto-shipment Program” I never agreed to that. They will not refund my money or even accept a return. and they refuse to send a refund.
i strongly DO NOT RECOMEND THE PRODUCTS OR ANY CONTACT WITH THIS COMPANY.
My mother received Youthology eye serum. She is 86 years old and has been diagnosed with Alzheimer's. We immediately took the package back to the post office marked refused and return to sender. We contacted the company to remove charges, and cease contact and further mailings. We were told that because we did not put a designated code on the package the charges remain. I have contacted the Attorney General to report elder abuse through shoddy business practices. Youthology has absolutely no regard for customer satisfaction. Buyer beware of these unethical scam artists.
The article and photos are meaningless as far as I'm concerned.
I have seen this woman's before and after associated with numerous products all over the net, including her own blog. She's supposedly a Florida resident, but who knows? I don't know her personally. One minute she's advertising Resversatrol and Dermitage, and the next minute it's another product responsible for her "amazing transformation".
I think she's been paid much too much by any number of companies at this point and she wasn't that amazing to begin with.
Linda in Tampa
Yes this product does suck. Also so does there return policy on future orders. They will not refund your money or even accept a return without it costing you money. They even get you went they send you a free cream and to do so you must confirm your complete order by the last 4 digit of your card. Which signs you up for auto reorders, so watch out. There phone line is terrible I tried 5 times in a week to get a hold of them and either they never return my call after saying there audio system would not loose my place in line or after holding for over a hour the line went dead. What a great company. I believe why they can't come to the line is everyone is complaining. What do you think? I'm going to report them to the Better Business Burial. Maybe that will help someone for loosing money like I did.
Fake cream
This company is selling eye serum which is not working as expected and claims available on their website this is already experienced by many unfortunate customers.
I am also one of them, i ordered this product based on the lucrative ads, finally i found majority of the reviews as negative. Immediate i had thought for cancellation of the order and i did same. (I bought it on 15th Mar night through their website and on 16th March early morning i requested for cancellation). Customer care assured me we are forwarding and taking your cancellation request and will get processed within 24 hrs. To written communication evidences at the same moment i logged a cancellation request using their email support option, finally i received a response from support officer enclosed below which contains my cancellation request also: (How is possible to ship a product within 12 hours where as they are claiming on their website to ship in 1-2 weeks also i found that data from their website is getting downloaded manually and there is no automated system for invoicing or shipping which means if someone buy product late night from their website cannot be shipped next early morning till the time staff resume their duties! I got response from support team during my cancellation request that we are not able to see your data because data is not downloaded so far, also i have not received any order number from them after online purchase which is defeating purpose of cancellation and further communications. They are running complete scam and no body is taking initiative for closing their business. Please read the mail carefully and experience the pain here.
Dear Kapil,
We apologize for any inconvenience; unfortunately, we are unable to cancel your order as the package had already shipped out. If you wish to return the package upon receipt, for a refund of the purchase price, please contact customer service at [protected] to request a return authorization number and proper return instructions.
Thank you,
Juan Penaranda
Customer Service Specialist
[protected]
www.youthology.com
[protected]@youthology.com
From: Kapil Jain [mailto:[protected]@gmail.com]
Sent: Sunday, March 15, 2009 8:13 PM
To: [protected]@youthology.com
Subject: Re: Thank you for your Youthology Research Institute Purchase!
- Hide quoted text -
Please cancel my order with immediate effect. I have not received any order number. Please search with my email id [protected]@gmail.com and Name - Kapil Jain Address 150 Meadowlands Pkwy Secaucus NJ 07094
On Sun, Mar 15, 2009 at 11:06 PM, wrote:
Thank you for your Youthology Research Institute order.
Your order has been submitted and is being reviewed; if we have any questions about your order, we will contact you via e-mail for clarification.
Your order will typically ship within 7 - 10 days of receipt. If you have paid for RUSH Shipping, your order will be rushed shipped and the 7-10 days does not apply. If you have questions regarding your order, please feel free to contact us via e-mail at: [protected]@youthology.com
Or via phone toll-free at:
1-866-YOUTH-[protected])
Thank you for your order and welcome to the Youthology Research Institute Family!
The Youthology Online Support Team
The complaint has been investigated and resolved to the customer’s satisfaction.
Everytime I call the Youthology number, I'm told for "Returns" to press #4.
The recording keeps coming on periodically saying the lines are very busy or the like.
After an hour (on speaker phone) of nobody answering, I gave up.
I don't believe they even answer calls regarding returns.
this is a scam -- this stuff is almost like a filler wax and rubs off when you try to apply makeup over it -- they shipped a second box, i tried to return it but they claim they will not accept a return the "subsequent shipment". going to file a dispute with my credit card.
I work for the government ordered this product even though product is ok I totally disagree with the cant return if it is Auto shipped. So buyer beware as for the no returns for autoship I will pursue that further from inside of government to see if it can be stopped.
yadyoo above is phoney, and works for the company. They pay people to make fake good claims, as they know the product is a scam.
Advice to all, any company with "auto ship" is a scam... make that a red flag for the future. They would not need auto ship if the product actually worked.
Contact the better business burea and make a complaint. You can get the autoship refunded... I did...
This company is a complete fraud.
What a joke this company is and their product. I unfortunately ordered the product on 2/3, was charged $64.98 and then an additional $39.99 a week later. I called them and they said the product was actually over a hundred dollars, not the price that was advertised on TV. And by the way I had been charge for an additional automatic charge of $49.98 two weeks later as an automatic refill, I called the company and they told me they I can not cancel my product, since it already shipped and there is no refunds even if I return it. They will still be billing me $39.99 in addition, however offer me a $19.00 discount for my dissatisfaction. The product is junk...works the same as sudden change that you can buy at a pharmacy for $12.99. removes wrinkles for a few minutes. Do not try to cover with makeup, and it flakes back off...JUNK and rotten company!
The simply and easiest way to stop being charged is call your cc company and report your card lost or stolen... It might be a little trouble at first but they cant take your money if they don't have a good cc number.. believe me i've had time were i fell pry to scammers and had to do this very same thing.. but in the end its worth it ...
I have been scammed by'Youthology since August, 2009. I have tried repeatedly to contact them by phone and they never answered after waiting an hour several times! One can't cancel this product without all of the 'planets being in alignment!
I received an e-mail today saying Youthology was being shipped out on February 15, 2010 again! (They had already charged my credit card for half in February and the other half in March!) We are talking about $100 a shipment (for something I have no use for!)
I finally got through to 'Nicky' and Courtney' at Youthology today, (February 16, 2010), but they made all kinds of lame excuses why I couldn't stop all future shipments of this product! I still have to call them when the product ARRIVES, in order to get a PARTIAL refund!
This is so disconcerting! It is sad to think that there are companies like 'Youthology', that don't care about the consumer or being honest!
I have wasted another hour of my time trying to get 'Youthology ' to quit 'dipping into my charge card'!
Catalina
all of you guys are idiots...listen carefully to the things you are purchasing ask questions so that they could explain the offer i purchased this for my mother and she loved the prdct it really does work =] ! and as well online they clearly have the offer written before you place the ord... stop blaming the company for your mistakes... youthology is a great prdct for the people who are looking into purchasing its a great prdct all you have to say is no to their offer...or call to cancel...which is exactly what i did... and read your invoices...seriously you guys sound like grown ups...act like it..
YADIRA
I'm another who fell for this scam. Don't believe any infomercial. I believed the cost was just $39.99. I ended up being charge $39.99. Tried the product and did not see any results. What it does in some cases, swells up a bit making you think your wrinkles are gone. I should have thought it over, researched, and checked for reviews. The woman on phone did not tell I would be charged another $58.99 +$39.99. I complained and emailed them and they responded--no returns or refunds. I canceled my account. Now, the best thing to do is to cancel my debit card and notify all authorized people that I will be getting a new debit account # and that I'll give them the new number. P.S. When I finally did speak to someone at Youthology, they were extremely rude. So, another lesson I've learned. I've been had! Ronnie
Unauthorized charges
I ordered the YOUTHOLOGY product to check it out. I meant to send it back, but had lost the packing slip. One month later, I received a Youthology charge on my bank statement for the same amount, although I had not requested another shipment. I was told, essentially, "tough luck". I had to receive the shipment, pay for the shipping and handling, then pay for shipping and handling to return the package and THEN I would receive a refund from Youthology.
To me, this is basically fraud, but it seems that nothing can be done about it. YOUTHOLOGY practices these deceptive tactics over and over again.
DON'T GIVE YOUR CREDIT CARD INFORMATION OUT TO ONLINE OR TELEVISION COMPANIES.
The complaint has been investigated and resolved to the customer’s satisfaction.
They neglected to say it was 2 payments of $39.99. They went to charge my charge card and it had expired. I had refused the product and have receipts to back up. They turned ME over to collections for non payment of a product I do not have and have not refunded my money. When contacted them they just send a generic e-mail thaey will contact you in 5-7 buisness days and never bother. They are not an ethical company to do business with. I am writting consumer protection and taking them and thier collection lawyer to small claims court for refund and damages.
They make money on the cost of shipping! The more the better and by the time it's pulled off the air waves - another person has been taken.
Their day of accountability is close at had - so Mr manufacturer, may you chock on your scam - may your CEO and staff eat whale ***.
I should have know better - so I'm not at all happy with my stupidity. But you're like every crook - may your days be filled with rain and clouds; may your days be filled with cold and discomfort; may those who you care for leave you standing alone and in-shame.
In May of 2011 I ordered ONE shipment of Youthology skin care. I was very careful to ensure that there were no “repeat” or “automatic” rebills, as I was not sure I would like the product. Low and behold, since that original order, I have been automatically rebilled for the product, as late as August.
After I saw the second charge on my credit card for this product I attempted to contact the merchant by phone. I called MULTIPLE times and was put in a very long phone cue which, after 30 minutes of waiting, gave up on, OR received an automated message upon calling that customer service was shut down owing to technical problems and to try back another day. And so I did… When I FINALLY reached a customer service agent I explained the situation and demanded that the account be cancelled IMMEDIATELY. A male customer service agent assured me that he would cancel the account.
Now, in August, yet ANOTHER charge has appeared on my credit card bill for Youthology! I went directly to the website and discovered that I could email in to them, and so today I put in a SECOND cancellation order and actually CANCELLED MY CREDIT CARD ACCOUNT!
I asked to return an automatic shippment and was denied. They wouldn't even let me speak to a supervisor. Kept getting put on "FOREVER HOLD". I was told that I was up the creek so to speak. NEVER buy from them! I will also be complaining to the Better Business Bureau. Not a customer service oriented company.
Youthology Scam-- The company does not accept returns after the first 30 days on any future shipments...Beware! If you pass the first 30 days, and you do not cancell your future shipments, Youthology does not accept returns on any further shipments. They will not credit you anything!I have never heard of a company that has this type of business policy... Buyer beware, if you do not like the product you must cancell within the first 30 days, or you will be billed and shipped more product that you dont want. Very unfair to the consumer on their products..
I ordered the Youthology eye cream. I couldn't wait to try it. I started using it immediately and it really worked - for about 3 days. Then I started having trouble with my eyes. They were bruised, red, and burning. I laid off for a couple of weeks and then tried to use it again. Same symptoms. My skin is too sensitive for the product.
When I received the 2nd 90-Day Supply. I did not even open the box. I called to let them know that I would be sending it back and to to get a Return Authorization number as stated in the return instructions. After explaining why I was returning the product, they informed me that they would cancel my subscription, but they would not accept a return of the product or refund my money. They only allow refunds on the first order. All subsequent deliveries are nonrefundable.
One of reasons I was willing to try the creme was because I made the mistake of thinking that they meant the product, no matter when ordered, could be returned for a a full refund as long as it was unopened. My advice is that if you have sensitive skin (I didn't think I did) or you aren't willing to be stuck with product you can't use, then don't bother with Youthology.
YOU can get your MONEY back and SCREW them at the same TIME...!
I ordered the YOUTHOLOGY product for my wife like many other people. The product doesn't work AT alI by the way... I paid for a 30 day trial ONLY and they then sent me 90 day supply without my knowledge. I received an e-mail first. I then called the company and told them not to send it. They said it was too late. The shipping day was until one day later so what was the problem?
I cancelled the account (at Youthology) at that moment and told them I did not want anything else from this company but they had already charged my credit/debit card for an additional $49.99.
At this point I did not get MAD, I got even. I called the bank and disputed the charge. They immediately refunded me back the $49.99. One month later, they charge my card AGAIN for $39.99. I again disputed, and won. This time the bank suggested that I cancel this debit card and they would re-issue another. At that point, they COULD NOT recharge me. So thats what I did. I also KEPT the 90 day supply and I'm going to sell it on craigslist. Now they lost 90 supply and it will eventually effect their P&L. If enough people follow this process, we can slowly but surely STOP this scam companies in a small way.
So don't get MAD. GET Even !
:)
Do yourself a HUGE favor & don't waste your time or money on this product. IT DOES NOT WORK! And even if you cancel the auto ship they will still deduct over $100 from your account and state they have shipped additionsl product.
I canceled my autoship in time but they are saying I did not. They said they shipped out additional product, which I clearly stated I did NOT want. They charged my account and no product came. When I called to complain, they said too bad, there was nothing they could do about it. TRUST ME THIS COMPANY IS A SCAM, THE PRODUCT IS CRAP (DOES NOTHING THAT THEY CLAIM) AND THEY WILL STEAL HUNDREDS OF DOLLARS FROM YOU.
youthology is a ripoff!dont buy it!complete accurate ratings on here, doesnt work and rips you off...paid 14.99 plus 9.99 for delivery and received it a week later not in the two days as told... this product does not work and dont try to put anything on after it comes right offffff... sucks>>>>>>> customer service is rude an no help at all...dont ever buy this product or anything else from this company, you will get ripped offfff. i am so pissed off at this company that next i will file a complaint with the BBB. it cost me another 4.75 to return it priority shipping and i paid 25.00 they really suck!
I order many things from the web because now a days it is very easy to do so. Most of the time I am very satisfied and when I'm not I return or exchange it. NOT with YOUTHOLOGY. I cancelled and they ignored it. I kept the product eventhough i was not happy but i got another shipment and bill again and they said i can not return it because i did not cancel and THEY DO NOT ACCEPT RETURNS ON THE SHIPMENTS UNLESS IT'S ON THE FIRST TRIAL SHIPMENT. I'm so confused on why they take advantage of middle normal American households? I'm sure they have many complaints. I hate to see any more people being taken advantage of. These are expense creams. Don't even try this product because it is not even good.
Overview of Youthology Research Institute complaint handling
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Youthology Research Institute Contacts
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Youthology Research Institute phone numbers+1 (866) 968-8490+1 (866) 968-8490Click up if you have successfully reached Youthology Research Institute by calling +1 (866) 968-8490 phone number 0 0 users reported that they have successfully reached Youthology Research Institute by calling +1 (866) 968-8490 phone number Click down if you have unsuccessfully reached Youthology Research Institute by calling +1 (866) 968-8490 phone number 0 0 users reported that they have UNsuccessfully reached Youthology Research Institute by calling +1 (866) 968-8490 phone number
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Youthology Research Institute addressPO Box 4571, Pacoima, California, 91333-4571, United States
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Youthology Research Institute social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 10, 2025
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