In January I ordered, received and paid (Mastercard) for some eye product. The product was not as advertised. On or about March 19, 2011 I received an un ordered box of eye product and it was charged (unauthorized) to my Mastercard. I have tried phoning the company several times but am left on "Hold".
I contacted Mastercard and they are instituting a Complaint to the company on my behalf. Mastercard states the process takes about 45 days.
C. Stuart Stovel Peterborough, Ontario, Canada
The complaint has been investigated and resolved to the customer’s satisfaction.