Foco
reviews and complaints

As a passionate sports fan, I recently explored FOCO for some exclusive fan gear. My journey with FOCO has been a mix of highs and lows. While the merchandise itself is appealing and professional, the overall experience left much to be desired. The customer service, a vital aspect of any business, seemed inconsistent. Some customers, like myself, faced challenges with missing pieces and delays in refunds, while others praised the prompt responses and efficient issue resolutions. Despite the quality of the products, the overall experience was marred by issues in communication and order fulfillment. If you decide to shop at FOCO, be prepared for a varied experience based on recent customer feedback.

Love the sports styles of the neck/facemasks they have. Great design and you can support your team while being safe.

I ordered my dad a father's day gift from FOCO.com and my order arrived a day early and the product was worth the price. Thank you FOCO!

A great experience and a really good product,, with good post and packing. Cheers for all the good work you do especially in this bad time we are having.

So, I ordered from Foco on December 28th and they charged me $8.95 for shipping. It took a whopping 13 days for my order to arrive on January 10th. I was really disappointed because I didn't receive any tracking updates since December 31st. I tried to contact their customer service, but unfortunately, they were nonexistent. I didn't receive any response from them at all.

When my order finally arrived, I was really disappointed because it was totally different from what I saw in the ads photo. I ordered a Seahawks beanie with lights, but the one I received only had 4 lights around the knitted rim instead of the 14 lights that were shown in the ads. I paid $42.55 for something that wasn't what I ordered. To make matters worse, they also taxed the shipping charge, which is not something that should be taxed. Only merchandise is taxable!

I decided to post a review on their site, but it was never posted. I guess they only choose to post the 5-star reviews. After reading all the reviews here, I'm hesitant to return the beanie hat because I'm afraid they'll intentionally delay the response and then tell me that my return passed the 30-day window. I'm not even sure if they'll respond at all. I feel like I have to write this off as a lost cause because I'm certain they're counting on that when there's a problem.

I would also avoid the other site, Sports Fan Island, because I'm pretty sure it's affiliated or even owned by the same people as Foco. Everything looks identical, right down to the discount code, format, and calculation. This is truly a "BUYER BEWARE" and "SHOP AT YOUR OWN RISK" site. They're an unscrupulous business and I wouldn't recommend them to anyone.

So, I was really excited to get myself a "Big logo light up beanie" of my favorite football team from Foco.com. But when it arrived in the mail, I have to say I was pretty disappointed. I mean, it's not terrible, but it's definitely not what I was expecting.

First of all, the material is pretty cheap and thin. I was hoping for something a little more substantial, especially given the price. And yeah, there are some lights on it, but definitely not as many as in the picture on the website. I mean, it looks okay, but honestly it's not much different than any other light-up beanie I've seen.

And then there's the logo. It's definitely not the high-quality, professional-looking emblem I was hoping for. In fact, it looks like one of those cheap iron-on transfers you can find at a craft store. I mean, I guess it's better than nothing, but it's not great.

And don't even get me started on the reviews. I tried to leave my own honest feedback on the website, but it was instantly deleted. And when I looked at the other reviews, it was pretty obvious that something fishy was going on. I mean, it's great if people really do love their Foco gear, but it seems a little too good to be true when all the reviews are broken English and almost exactly the same.

All in all, I'd say I was pretty disappointed with my Foco purchase. Maybe I just had my expectations set too high, but to me it feels like I paid too much for something that wasn't quite what I was hoping for.

So, I recently came across Foco.com and decided to give them a try since they were offering delivery guarantee by Christmas. I was excited because I wanted to surprise my son with a gift. I placed my order on December 14, 2021, hoping that my package would arrive in time. However, Christmas came and went, and guess what? I still didn't have my package. Tracking my shipment, I realized that it didn't even move until December 20, 2021.

Now, when I contacted Foco to inquire about my package, they gave me some lame excuse about shipping being slow. I mean, seriously? They had advertised a delivery guarantee and then they didn't fulfill it. What Foco did is called false advertising and lying, and it is not acceptable.

The worst part is that Foco is located in Italy, and they can give all the bull crap excuses they want to. My son didn't have his gift under the tree, and it was such a disappointment. But do they even care? Nope, they have our money, and that's all that matters to them.

In conclusion, I don't think anyone should buy from Foco.com. They might have some cool merchandise, but they don't care about their customers, and that's just unacceptable. So, save yourself some trouble and find another company that is reliable and trustworthy. Don't waste your time and money on Foco.

So, I gotta update you guys on my experience with Foco. After some struggle, I finally got in touch with a fella who heard my plea and let me nix one of my bobblehead orders and add a new one. But communication is kind of like Russian Roulette - sometimes you get a response, sometimes you don't. Ya gotta cross your fingers and hope for the best.

Now, my original order was supposed to ship off soon, so I'm gonna sit tight and cross my fingers it goes according to plan. And if it doesn't, well, I'll be sure to update y'all.

I ain't gonna lie, I've still got mixed feelings about Foco. On one hand, their bobbleheads are top-notch, and me and my Australian client love 'em. But on the other hand, dealing with the company itself can be a real pain in the [censored].

That said, I hope this review helps ya'll decide if Foco is worth a shot.

I gave these folks a chance, but they've disappointed me. It's not easy to get a response from them, and it feels like they've taken my money and vanished into thin air. I placed an order for two face masks from their website, hoping that they'd live up to my expectations. Unfortunately, the masks came with no pouch on the side of the mask they claimed would be there for the insert of filters, which is extremely frustrating. And when I wrote them an email twice to try and get some answers, I didn't hear back from them at all, which is a huge disappointment. They said that they'll get back to you within 24 hours, but it seems like that is just for show. If this is the way they treat their customers, then I would recommend finding a more reliable and trustworthy vendor. It's a real shame that they didn't provide me with a positive purchasing experience, as I had hoped to praise their business with a good review. But unfortunately, that just wasn't possible.

So, I gotta tell ya, I'm a huge Pirates fan. I just love goin' down to PNC Park and catchin' a game. Don't get me wrong, I enjoy other things too, like puttin' together Lego sets with my grandkids. And when I saw they had a BRXLZ PNC Park set available on FOCO, I thought to myself, "Self, this could be a great challenge!"

But boy, let me tell ya, those directions were a mess! I mean, I've put together my fair share of sets before, but these were just impossible to decipher. I even took a look at some reviews before I ordered, and they were all positive. Now, I'm not sayin' they deleted the bad ones or anything, but it sure seems like it. Needless to say, I was pretty surprised when I saw how small some of the pieces were.

I gotta say, whoever is makin' these BRXLZ stadiums needs to work on their instructions. I ain't no expert builder, but I've got plenty of experience. Heck, I'm even a pilot! So you know I'm used to lookin' at technical diagrams and such. But honestly, these instructions were just straight-up garbage.

I just wanna say, ya'll might want to steer clear of Foco. I ain't saying they're a straight up scam, but if you don't want to get short-changed you're better off going with another company. My girl ordered a pair of those slippers everyone's talking about, the ones that look like big ol' animal feet? Yeah, those. Anyway, they didn't fit right so I asked for an exchange and they told me to contact Amazon. Like, what? Did I purchase these from Amazon or did I purchase them from Foco? I don't get it. So, I told them I wanted a refund instead and that's when things got even sketchier.

First off, it took them almost two weeks just to process the refund. Now, the website says it should only take 7-10 days, not business days, just days. So, what gives? And on top of that, they didn't even refund the full amount we shelled out for those slippers. They kept eight bucks for themselves for no reason at all! And I still had to pay thirteen dollars out of pocket just to send those darn things back in order to get my refund.

Look, I'm not saying Foco is a complete rip-off, but in my experience, their customer service is seriously lacking. And if you're looking to get your money's worth, you might wanna shop around before settling on these guys. It's just not worth the hassle.

I recently ordered face masks from Foco for an upcoming business trip. Unfortunately, I encountered some issues with the shipping process. It took a total of 13 days before my order even began the shipment process. This was frustrating for me since I paid for the 4-7 day shipping option and needed the masks for my trip in just 11 days. Of course, this delay meant that I had to look elsewhere to purchase the masks I needed for my trip.

I did check my order status a week after I placed it, and to my dismay, I saw a big bold red message stating that orders may take longer to process due to the ongoing pandemic. As much as I understand the difficulties brought about by the pandemic, I believe Foco should have put this warning message up before I completed my purchase. If it were displayed earlier, I could have weighed my options and ordered from a different supplier.

I decided to reach out to Foco's customer service to inquire about my order and when it would ship. Unfortunately, the response I received was not very helpful. It was a single sentence that just told me my order hadn't shipped yet. This response did not answer my question, and I think Foco could provide better customer service, especially during these challenging times.

Overall, I like Foco's face masks. They are comfortable and well-made. However, I was disappointed with the shipping process and the customer service I received. I hope they improve these areas to provide better experiences for their customers, especially in these challenging times.

So, I wanted to create the Dallas Cowboys team logo, but when I got to building it, I realized that I was missing twelve of the 2x6 plates. It made me very angry, and I eventually sold it to someone else. I had spent so much time on it and money on the product that it was frustrating to find out that I didn't have the necessary parts. It's not even as if they display the plates on the front page. It's terrible how I had to waste my money on this product.

To make matters worse, the instructions even stated that they had the plates on page 15, but they just were not there. It's so silly how I could have invested my money on something so worthless. The fact that I had purchased this product two and a half years ago and only built it today just shows how much of a waste of money it was.

I ended up selling it to someone else, and even though I got some of my money back, it doesn't change the fact that I would never purchase or use Foco products again. It's just not worth it when compared to the quality that LEGO provides. It's a total embarrassment on how much money I spent on a product that didn't meet my expectations.

In conclusion, it's evident that I wouldn't recommend this product. It's such a waste of time and money that it makes one wonder why they ever bothered with it. If you're looking for better products that are reliable and of high quality, it's better to spend your money elsewhere.

Honestly, I'm pretty disappointed with my experience with Foco. I'm surprised that more people haven't left negative reviews about them yet, but I guess I'm not alone in feeling scammed. I mean, just take a look at their Facebook page, which is full of complaints from people like me who were promised items that never arrived. I personally ordered some gaiters with my favorite sports team logos back in March, with a promised delivery date of May. But here we are, in August, and I still haven't received anything.

When I reached out to Foco to inquire about my missing order, they gave me a really vague response that didn't actually answer my question. And then...silence. No word from them whatsoever. It's pretty frustrating to have paid money for something that never showed up, and to have a company be so unresponsive. Honestly, I wouldn't recommend ordering from Foco at all.

I've seen some other people online call Foco a scammer in the vein of all those Chinese companies that take your money and never deliver, and honestly, it's hard to argue with that. It's a bummer, because I really liked the idea of getting a gaiter with my sports team's logo on it, but I definitely wouldn't risk ordering through Foco again. There are plenty of other online retailers who can provide similar products without the risk of being scammed.

I was eager to purchase the Dodger World Series Bobblehead from foco.com after the LA Dodgers clinched their win in the World Series. I couldn't wait to gift this to my son, who is a massive fan. I placed my order for a Mookie Betts Bobblehead with a lead time of 2 months, and they promised that I would receive it by the second week of December. However, when I finally received my order, I was upset to see that they sent me the wrong Bobblehead!

I received Cory Seager instead of the one I have ordered, and I couldn't understand how they could mistake the two players, as they look entirely different from each other. I reached out to their Customer Service team multiple times via email and phone but couldn't get a response for days. When I finally heard back, all they had to say was sorry, and that they would send me a label, and I would have to bring the Bobblehead to the post office myself to return it.

I found this to be extremely inconvenient, especially during the height of the pandemic and the holiday season, where there were typically many people in line at USPS. Furthermore, I lost all faith in their ability to send me the right product, especially after spending $60 on the one I intended to buy. I told them I would send it back only after they send me the right one and, in the meantime, they needed to arrange for UPS or FedEx to pick up the Bobblehead they had mistakenly sent me.

I was disappointed with their lack of concern for their customers and how they handled the situation. I wouldn't recommend purchasing from FOCO, given my experience with them.

I gotta say, Foco's got some pretty sweet gear. But let me tell you, my first order was a bit of a mess. The patch on my hat was all crooked and wonky. I tried to return it, but man, it was like pulling teeth. I had to go through this whole rigmarole with like five different people all copied on the email. And then they wanted me to send in a photo before they'd even consider taking it back.

But, you know, I'm not one to give up easily. So I decided to give 'em another shot. And wouldn't you know it, this time an item was missing from my order. I mean, come on! They sent me a photo saying it was delivered, but there was no way that was true. Two items were there, but the third was nowhere to be found. And let me tell you, trying to get in touch with these guys was like trying to find a needle in a haystack.

So, all in all, I gotta say, don't waste your time with Foco. Sure, they've got some cool stuff, but it's just not worth the hassle.

I'm warning you, don't order from Foco, it takes forever to get your stuff. I'm so mad right now, I ordered some NFL team Crocs for my hubby on December 5th, and it's already December 23rd and I still haven't gotten them. And to make matters worse, UPS isn't giving me any updates on when they'll arrive. They said it would be here on the 19th and then the 20th, but still no delivery date. And don't even get me started on the storm, that's not an excuse. I mean, come on, I ordered these Crocs on December 5th! I'm never ordering from Foco again. Never.

So, I was really excited to get myself a "Big logo light up beanie" of my favorite football team from Foco.com. But when it arrived in the mail, I have to say I was pretty disappointed. I mean, it's not terrible, but it's definitely not what I was expecting.

First of all, the material is pretty cheap and thin. I was hoping for something a little more substantial, especially given the price. And yeah, there are some lights on it, but definitely not as many as in the picture on the website. I mean, it looks okay, but honestly it's not much different than any other light-up beanie I've seen.

And then there's the logo. It's definitely not the high-quality, professional-looking emblem I was hoping for. In fact, it looks like one of those cheap iron-on transfers you can find at a craft store. I mean, I guess it's better than nothing, but it's not great.

And don't even get me started on the reviews. I tried to leave my own honest feedback on the website, but it was instantly deleted. And when I looked at the other reviews, it was pretty obvious that something fishy was going on. I mean, it's great if people really do love their Foco gear, but it seems a little too good to be true when all the reviews are broken English and almost exactly the same.

All in all, I'd say I was pretty disappointed with my Foco purchase. Maybe I just had my expectations set too high, but to me it feels like I paid too much for something that wasn't quite what I was hoping for.

Foco (foco.com) is a company that I would not recommend to anyone. They claim to have items in stock, but that is far from the truth. Their shipping is also not as quick as they claim. It took an eternity for me to receive the item I purchased.

Their customer service is not much better. They blame delays on things beyond their control, but it seems like they do not make much of an effort to rectify any issue.

Honestly, I would not trust Foco with my hard-earned cash. It would be better to buy from someone on the street than to order from them. However, one thing that I will say in their favor is that they do offer refunds. This is why I am rating them with one star.

In conclusion, if you are looking for a reliable company that will deliver your order on time, Foco is not the right option. Save yourself the trouble and disappointment and just go somewhere else.

Man, let me tell you 'bout my experience with Foco. First off, I got there to pick up my wheels and they weren't ready for me. Like, what's the point of a reservation if my ride ain't even there? And then, get this, the workers asked me to write a good review right then and there! Like, I ain't even had a chance to drive the dang thing yet. Ain't nobody there speakin' good English either, so it was tough to communicate.
But here's the real kicker - when I had a problem and needed help, ain't nobody lendin' a hand. I tried to extend my rental for a few extra days and they could see it on their computer and all, but they still wouldn't help me out. So if you're thinkin' 'bout savin' some cash and goin' with Foco, I say nah man, run the other way.

I made an order on 11/1 and it ain't come yet. I hit them up in an email, they said they gonna send it again but ain't got no confirmation to track it. I hit them up today, and now they saying they only just shipped it out. This ain't right, this is real sad. Maybe it'll show up after the holidays, who knows, but right now I'm feeling real unsatisfied. They took my money quick though, I tell you that. Right now, I gotta give them zero stars.

So, I bought these Foco blocks from some other guy who was selling them. And boy, was I disappointed! The blocks were defective and had missing pieces, like, seriously, it was a chaotic mess. It was like all the blocks were having their own beach party and I wasn't invited. The thing was completely unusable. So, I went back to Foco and asked for a replacement or a refund. But guess what? They refused to do both and offered me a gift card for something else. Like, why can't they just give me what I want? Why do I have to deal with this tomfoolery?

I even complained to the Better Business Bureau (BBB) and you won't believe it, but Foco got an F rating. F, as in "fuhgeddaboudit". Like, how incompetent do you have to be to get such a lousy rating? And wait, it gets worse. They are now censoring my negative reviews on their website. I mean, come on now. Is that really how you treat your customers?

Overall, my experience with Foco has been a real downer. I wouldn't recommend anyone to buy from them. Save yourself the trouble and go somewhere else.

FOCO, let me tell ya, they ain't the best when it comes to treatin' their customers right. They ain't got no wiggle room with orders, so ya better be careful if ya decide to buy somethin' from 'em. Their products do look pretty good, but they come with a hefty price tag. Tryna get in touch with someone in Customer Service is like tryna find a needle in a haystack. And let me tell ya, when ya do finally get in touch with 'em about a problem, they just give ya some excuse about Company policy. It's like they don't even care about makin' things right. Me, personally, I ain't gonna work with 'em no more. I heard they s'posedly got headquarters in America, but they really a Chinese company and they don't treat their customers fair, not one bit. Stay away if ya can help it.

NEVER AGAIN!
This company is a complete disaster! I cannot stress enough how terrible my experience was with Foco. I made the mistake of placing an order for a birthday gift and paid an extra $35 to expedite the shipping so that I would be sure that it would arrive in time. I even had the foresight to send an email to the company to confirm that it would reach me in time for the big day. Everything seemed okay until about 6 PM on the date of delivery when I noticed that the tracking for my package had been cancelled by sender. You can only imagine my disappointment when I discovered that I would not be receiving my order. So sad and frustrating!

I was hoping that a company that claims to have a "world-class shipping experience" would live up to their promise, but no! My experience with Foco was anything but world-class. I spent the entire day waiting anxiously for my package only to have my hopes dashed at the end. It was definitely not worth the extra money that I paid to have it delivered on time. And to add insult to injury, I had to dispute the order with my credit card company. What a hassle!

Honestly, I am warning you to not waste your time or money with Foco. They only deliver disappointment and frustration. You will not be satisfied with their services. It would be best to look for other companies that meet the basic needs of their customers without making you regret your choice. I wouldn't recommend this company to anyone, don't make the same mistake I made.

Do not, I repeat, do not even think about ordering from Foco. They are the worst company in the game. I tried to order from them again and as soon as I realized it was them, I pulled the rip cord on my order. But of course, they didn't make it easy for me. They took two whole days to respond to my cancellation request. And then, they had the nerve to tell me it was too late because they had already processed my order. Can you believe that? They processed an order that they didn't even box up yet! These guys are shadier than a palm tree on a cloudy day. If they aren't being dishonest, then I don't know what is.

Don't waste your time ordering from Foco! Recently, I preordered some family PJs from Foco about a month in advance of when they were supposed to become available. When my order finally arrived, I was extremely disappointed when I realized that I only received a portion of my purchase. I found out that they had already run out of stock, and while they could have informed me in advance of the stock shortage, they didn't bother to communicate with me at all!

I was heartbroken because these family PJs were supposed to be a special Christmas surprise for my family to wear on Christmas day. Since I was missing some of the items, it kind of ruined the whole point of the gift, so I decided to return everything. To my dismay, I found out that I would have to pay for the shipping in order to return these items that weren't my fault to begin with.

If you're looking for a better site to make your purchases from, take my advice and order from Fanatics instead. They have a great selection, free returns, AND free shipping! Plus, you can earn Fancash to use towards future purchases--something that Foco definitely doesn't offer. Save yourself the headache and order from a trustworthy site like Fanatics.

FOCO ain't the best company to be dealing with. Seems like they don't care about taking care of their customers. Every time I reach out to them, all I get back is a big old "can't do that" or a "nope". And don't even get me started on their shipping prices, they way overcharge. Plus, they use the slowest shipping service known to man, FedEx Smartpost. It's a straight up joke.

I served my country, man. And you know what burns me up? None of the stuff I wanna buy ever seems to qualify for the military discount. That's messed up.

I've also had items I've ordered just up and cancelled cuz they sold out or whatever. And if you're thinking of calling them to ask wtf, good luck with that. They never pick up.

Honestly, I'd recommend steering clear of this company. Ain't worth the headache.

I am not a happy camper right now. I gotta say, I will not be recommending Foco.com anytime soon. I had major issues with my order. It took FOREVER for my stuff to arrive- like, more than two weeks. I mean, come on! I even had to send TWO emails asking for shipping info before I got any kind of update. And guess what? When my package finally did show up, it was the WRONG ITEM. Ugh, I was so disappointed. My sister had specifically asked for a headband from this site as her Christmas gift, and you guys messed it up.

I requested a refund and asked for a shipping ticket to send the wrong item back, but guess what? NO RESPONSE. Nothing. Nada. Zilch. I mean, seriously, Foco? This is how you treat your customers? I am beyond frustrated. I thought maybe the holiday shipping rush was to blame, but it's been weeks since I heard anything from them.

Honestly, it's too bad because Foco has some really cool stuff on their site. But their terrible customer service and slow shipping makes it not worth it. I won't be taking my chances with them again- I'll be finding somewhere else to shop. I just hope others don't make the same mistake I did.