Youthology Research Institute
United States - 91333-4571
In January I ordered, received and paid (Mastercard) for some eye product. The product was not as advertised. On or about March 19, 2011 I received an un ordered box of eye product and it was charged (unauthorized) to my Mastercard. I have tried phoning the company several times but am left on "Hold".
I contacted Mastercard and they are instituting a Complaint to the company on my behalf. Mastercard states the process takes about 45 days.
C. Stuart Stovel Peterborough, Ontario, Canada
As with all the others on this site and others I have investigated, youthology is a scam!! I never completed...
Recently order the Youthology Eye serum kit. Paid $49.98 and in lieu of returning the item was offered to keep it for a $13.00 refund. I accepted because I was aggravated and did not want to fool with it any longer.
The product worked some...for about 90 seconds, just long enough to take the pictures in the ads! Actually, did very little for the bags under the eye.
Should have known... If it sounds (or looks) to good to be true, it usually is! Will I never learn! You'd think someone old enough to have wrinkles would know it took years to get them, how could you rid yourself of them in 90 seconds!
I ordered the product. It did not work. I followed procedures to cancel order but still received a second package. I returned the package by marking the box "return to sender". They have charged my credit card. I called and talked to a very rude employee. When asked to speak to a manager, I was put on hold for a very long time, then told I would be told the same thing the very rude employee had just told me. No credit for product I return which he said never made it back to them. I was told the Post Office destroys perishable packages. They said they could send me out another package but would not be charged. They he said I would have to pay for shipping. This is NOT a customer friendly company.
Dear Madam/Sir, I received a letter from Youthology Research Institute where it says that i will be referred to collection agency. I don't understand the reason why because i didn't owe any money, and it says in the letter that I owe $39.99. I have never ordered any product from this company, and when I try to contact them it is nearly impossible to get off hold. Also they charged my bank, and my bank investigated it and they returned my money from all times that they have charged me, but they keep sending letters to me saying that I owe an amount of money. Hopefully you can clarify this matter.
I ordered the product in Novermber 2009 and told the individual that I didn't want automatic delivery and she told me that I would have to wait until I got my 1st order and then call and cancel any subsequent orders.
After receiving the product, I called and told them to stop any future orders and I followed it up with an email stating the same.
We went on vacation for the month of December and when we return all was well until today, January 20, 2010 when I received another shipment (automatic shipment)
I immediately called and was told they had neither any record of my phone call or email!!! I told her I did not want the product and wanted to return the UNOPENED package and she said I couldn't do that. I am now in the process of handling this with my credit card company and the better business bureau.
Why can"t someone return something they didn't order??????
My mom ordered Youthology after seeing an ad on television. She tried the product and it does not work. She asked me to help her return the product. When I called, I was informed that she was outside of the return period and that another shipment was on its way, of which she would not be allowed to return for a refund. They told me she was informed when ordering the product that they do not allow refunds on products once shipped on subsequent orders regardless if the product is unopened. My mom doesnt recall anyone explaining that to her. I asked them to speak to a superior to find out if this policy could be changed on two separate occasions and was told no.
Although the company has canceled future shipments, I do believe that they are marketing to older women in a predatory manner as their target demographic are older women, such as my mother, who might not be quite savvy enough to follow all of Youthologys small print in order to protect themselves in the event the product doesnt work for them.
I ordered your youthology eye serum & Clinical Essentials & 90 - second lip-line smoother, picked it up Dec...
Entered my credit card info, but paused to look at online reviews before pressing Submit. HORRIBLE reviews all over the internet. Thank goodness I didn't press Submit!...But THEY CHARGED ME ANYWAY!!! and refused to refund my money.
No confirmation of purchase email either...because I didn't press Submit.
But 2 days later, I got an email saying product was shipped! I refused shipment & contacted them immediately. Took them several days to respond, & they just said that I did order it and that it couldn't be refunded, but that they would cancel the future shipments & charges.
But, THEY TRIED TO CHARGE MY ACCOUNT AGAIN!!
Total scammers and thieves. Run, don't walk away from this company!!
I have been using Youthology eye serum for about a year. I have experienced moderately good results. Nothing spectacular, but I chose to continue to receive the product. In August 2009 my debit card expired. I received an email from Youthology stating that they had tried to charge the expired debit card but with no success. I contacted Youthology, gave them my new debit card number, they debited my account and I continued to receive shipments of the product. Then another email arrived saying that they could not recieve payment for the expired debit card. I called them again, was told that the billing dept probably had overlooked my payment and was told not to worry about it. Then I received another email stating that Youthology was going to send me to collections if they did not receive payment. I tried repeatedly to call them but was put on hold for sometimes over an hour! Meanwhile they continued to debit my account via the new debit card. Today I received a collection letter from an attorney! They have been receiving payments all along but as soon as I can get ahold of Youthology they are going to lose me as a customer. I no longer want to do business with them.
Was interested in this product, went to their website and I wanted to see what my total would be. Put in the information and "NEVER HIT THE PLACE ORDER BUTTON". In the next 2 days I see that they have charged my credit card. I called and complained and they didn't give a crap. Then asked for an RMA and they wouldn't give one because I needed to wait 10 days, then they said that once "THEY ALLOWED" me to get an RMA that it would be 2 weeks after that to get my money. Also, you are only allowed a certain # of days to get an RMA before you they charge you additional money...SCAMMERS, SCAM, NOT LEGIT, CHEATERS
How can these people be allowed to do this?
TV infomercial and phone ordered product was forced to take add ons but don't remember auto matic ships included. smal slip recived with order states Your complete satisfaction is our goal and you have 6 weeks to retun the trial eye serum. noted not the add on products. liked 2 of the add ons but not the mask or the eye serum. just too hard to mix and apply. the container dispences too much serum and you get white flakies or you have to blend the product on the eye area which is never write causing puckering or white flakies. after severl attempts determined to return the product and call 1i/6 to retun and cancel but company said it was past 30 days and couldnt return but canceled account. I am near blind and noticed 6 week retun after hung up. the web site offers a 30 day retun but the tv mercial offered 6 week. recived an auto ship and charged 58 for more serum. returned to post office unopened and retuned to company with retun receipt. called company again and they said there is no record of my previous cancellation call and would have to pay for the shipped suto package even if they got it back becasue all ships are final and no refunds. I recived no such documentation from the phone order and of course the don't have a record of my cancelation. they wont have a record of my second cancelation of the auto ship either. notified my credit card company to refuse further charges but they can't help me on the previous. Don't deal with this company they make it impossible for you to proove anything by not sending you anything to verify, they don't give you a cancelation code and they don't pronounce the name or spell them of who your talking with. The products feel like your shrinking and drying and is not fun for thosew with dry skin as it hurts.
They are unethical and the product sucks. My story: I was in their infomercial years ago. They said, "Here, just sign this contract...just so we can use your photo - your voice only". I believed them when they said they were only going to use a photo and my voice - no video. They paid me $100 for a voice- over testimonial. They said they would also send me product as compensation. The stuff in the info mercial worked. but they never sent it to me. I had to constantly call to get the product. Finally, after a year they sent me a totally different product from what they used in the infomercial. All it did was just cake and crack and dry my skin out - And it made my wrinkles worse!
Now, for the several years later and for the past 2.5 years, I have had friends telling me that they see VIDEOS of me on the infomercial which I was never paid for. They paid $100 to use a before and after photo. Again, they told me they weren't "filming" me - just using my voice which was a total lie. The product in the infomercial did work but the stuff they are selling is different and it is terrible. I've complained to them about the video use and they basically said "Too bad!" They are using a video of me to sell a product that doesn't work and I just want everyone to know that so that they don't waste their money. They are unethical and the product as it is now sucks. I've heard from another actress the same.
This company is selling eye serum which is not working as expected and claims available on their website thi...
I ordered the YOUTHOLOGY product to check it out. I meant to send it back, but had lost the packing slip. One...