Young ExplorersOnline ordering, being charged twice for one item, and the absolutely horrible customer service

S May 09, 2020
This review was posted by
a verified customer
Verified customer

Hello so here's my complaint I tried to order an item online from young explorers witch is a birthday gift but intended to help her learn how to write her ABC's great right so my daughter is turning 5 when I tried to finalize the payment it would not let me I have the declined attempt on my bank statements witch is bank of America so I figured I would try to call to order it over the phone because it wasn't letting me get the item online I did and was successful over the phone on ordering it and thought nothing of it until my bank texted me that I had duplicate charges so I look sure enough I was charged twice and the second ones address it's going to doesn't exist in the United States because it's a mix of both mine and my daughter's address that's two different states so I call waited a half hour to speak to someone no biggie but the gentleman I spoke to was very rude and didn't want to help me so I asked if I could speak to a supervisor the gentleman said to hold after two hours of waiting on hold I finally just hung up I'm not sure what to do about it they aren't trying to help me obviously but I was already charged bye my bank for the one item twice, I hope at least the one item I actually purchased will make it to my daughter my daughter

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