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Wyzant? Or spyant?
In 2014, I understand that all websites have "terms of service agreement" before signing up. I signed up to Wyzant.com because I wanted to make a little extra money as an undergrad and get some teaching experience. This plan was cut short today since Wyzant deleted my account for corresponding with a student who did not have payment information on file. Okay... first of all, why doesn't the website simply make that information mandatory for all students signing up ? Teachers and tutors signing up with Wyzant forfeit all privacy rights. They monitor every single "email" between you and the student, so I think the website should be called SPYANT instead. I will not miss them. They take a huge portion of income from lessons (over 25%) and they even charge a "check processing fee" and give you the option of direct deposit. No thank you ! They'd probably spy on my bank account too. There are other tutoring websites out there, so I do NOT recommend Wyzant.
The complaint has been investigated and resolved to the customer’s satisfaction.
Unprofessional
Don't sign up to be a tutor! I signed up about a year ago and was approved but I never went on any sessions. A year later, I'm ready to start and I get online, take a few more subject area tests, and even pay for the background to make me more attractive to students and parents.
After passing 10 subject tests and the background check, I get an e-mail that I've been rejected from the program. Thanks for letting me spend my money on the background and THEN denying me.
I am currently in a teacher training program, so teaching is my passion. I'm also on the Dean's list at my current college so I don't think my education or intelligence is the issue. If it's because they have a large amount of tutors and don't need more, they should tell you this before you spend your money on the background check. This company seems very unprofessional, unethical, and I would not recommend them to anyone.
The complaint has been investigated and resolved to the customer’s satisfaction.
Unethical company
The year 2014: WYZANT reaches a NEW LOW. Parents and students BEWARE!
Be VERY careful about finding a tutor on this website. Now more than
ever.
But before I explain WHY this company is on the verge of being corrupt, you should be warned that it is so devious that they will pull out all the stops to achieve SEO to get to the top of web searches, and will provide positive reviews, initiated by the company itself and make them appear as though they are unsolicited.
WYZANT has instituted a new policy, which is
to rank tutors in the order in which they got a lot of business in the
past couple of weeks. That means when you are looking for -- let's say a
Psychology tutor -- Wyzant will make a list of 'Best Match' psychology
tutors in your area. In other words, you'll see a list of maybe 10
tutors that are the 'best match' for you. But this 'best match'
has NOTHING to do with whether the tutor is good or not. It only has
to do with how many hours the tutor has tutored the past few weeks. In
other words, if a tutor was lucky enough to tutor for a lot of hours in
the past few weeks, her or his name will be at the top of the list.
Does that mean the person is the best tutor? Nope. In fact, the tutor
could be terrible! So what's up with that? Simple. The
agency now has tutors 'hustling' for jobs, so if one is lucky and
tutored a bunch of students, that tutor will be shown as most
recommended. That's really odd, since tutors are also given ratings by
students, and the ratings are listed alongside the tutor's name. But the
ratings have nothing to do with the "BEST MATCH' list.So, you
could actually have a tutor that has great reviews, but since the tutor
hasn't tutored a lot in the past few weeks she or he will be hidden way
down at number 20 or 30. Meanwhile, a tutor with lousy feedback or even
NO feedback might be 'best match' because the tutor got in a lot of
tutoring that week or month. Hmmm...doesn't that mean, though,
if the tutor has gotten a lot of work, the tutor must be good? NO! It
could be some tutors were on vacation that week, or were taking it easy
(maybe they were doing a lot of tutoring and needed a break), or had a
family emergency. Now, you COULD seek a tutor by CHANGING the
default from 'BEST MATCH' which means nothing to TUTOR RATING, or FEE
PER HOUR if money is an issue, DISTANCE if travel is an issue. All
Wyzant cares about is one thing" MONEY. If you're still skeptical,
try taking one of their 'tutor qualification tests.' They are at a sixth
grade level. Not only that, but you could easily pass one by having
two screens open. Say you want to get qualified in MATH, well, just
open the 10 question MATH test, then open a second screen with a math
website that provides formulas for math problems, and...you can guess
the results...
The complaint has been investigated and resolved to the customer’s satisfaction.
tutoring
worst company I ever worked for, first they charge 40 % for a person to run a website and you to find your own kids to tutor. So if you charge 30 ( average price people charge) you will make 18 and the company gets 12 for doing nothing. On top of this, they also do not let you share information (numbers email) with each other, you cant charge for gas, you cant require the student to bring or have anything ( must be provided by you) and if you tutor online via helping with work, a paper etc they will fine you and take half the money owed to you. They will side with a client over the tutor over any disputer whether it is hours worked, lessons, work provided, and charge you for it. In the end the headache, the amount the company takes from you simply was not worth the effort. I'm an educator with a Masters degree making $18 an hour and spending 10 to do it! Many other sites offer free or low cost one time fees to do the same thing.
The complaint has been investigated and resolved to the customer’s satisfaction.
No Real Job Here
Communication is one-sided only - you can't even try to include your phone number in any application where the person has no payment information already given which is basicly 99% of postings I've ever seen. I have been a 'tutor' over a year with 2+ pages of applications and not one job. Apparantly only phantom students and not real people serious about getting help in a subject lurk and post here. There should be a term like catfish for these supposed students who NEVER answer. If your serious about getting help then at least WRITE BACK to the person offering their help who really knows what they're doing in the subject with a degree & REAL certification from college to back it up with.
Most not all of my emails have been answered but the replies are basicly useless.
To get "certification" in the subjects they have you take tests that you can just google the answers to pass and tutor a subject you have no clue about. They don't let you repeat a test that you can fail the "required passing %" even if you miss just 2 questions which is ridiculous.
I have only today been referred to Wyzant as a potential source of income, so I am attempting to do my research. Every bit of info, good or bad, will be useful and taken into consideration. That said, I have to "grain of salt" the opinion of any so-called tutor who cannot spell "apparently" or differentiate between your and you're. I can ignore the tendency toward run-on sentences; I just hope this is not an English tutor.
Stay away from this website
Our tutor, Melissa, did not achieve any of the promised goals. She promised to improve my daughter's SAT scores. Instead, after three months and $2, 000 of lessons, my daughter lost 20-60 points in each SAT subject area from her first effort. Her precalc math grade fell to 81%, which is the lowest Math grade she has ever had. Parents beware.
A complete and utter waste of time
In my very brief experience and in my opinion, it was ABSOLUTELY HORRIBLE. I signed up for Wyzant seeking a foreign language tutor for my young toddler in my home. I learned about Wyzant through a segment on CNBC. After carefully vetting their list of tutors who appeared to meet my requirements, I selected a tutor and requested that the tutor contact me via telephone first. The corporate company then sent me an email explaining that although they had forwarded the specified tutor my email, they deleted the my phone information and I could contact their company if I had questions. I contacted them and while their customer service representative was pleasant, their policy of PAYMENT FIRST, BEFORE you even get to speak to your selected tutor was RIDICULOUS. I explained due to previous bad online tutor experiences where some individuals claimed native fluency and qualifications only to prove otherwise, there was NO way I was going to let a stranger that I didn't even get to speak to into my home around my kid. Not knowing how legit this company was, I explained I did not feel comfortable giving them my credit card info and I further explained that if Wyzant was worried about getting their "cut, " I'd be more than happy if they conducted a three way call which they could partake in. The very courteous rep said they couldn't do that and I indicated that I wasn't interested. Literally after hanging up with the representative, I received several emails from prospective tutors WHOM I DID NOT even send an email to. This necessitated my calling back their customer service dept a second time and asking them to remove my info from their database as I couldn't even unsubscribe from their website. A complete and utter waste of time!
I'm sorry to disagree, but I feel that this complaint is unwarranted. I have tutored with Wyzant since 2010 and although in the beginning, I too felt the phone-number blocking policy was a bit extreme, I have come around to the realization that it is very sensible.
To set the record straight: Wyzant does NOT demand PAYMENT up front. They only ask that the customer show that they have the ability/authority to pay by asking for PAYMENT INFORMATION up front. This helps reduce the possibility that people who should not be ordering tutoring-for-payment services, including potentially millions of enterprising web-savvy children in grade school acting without their parent's permission, cannot order and receive tutoring and then say "I'm sorry I didn't know this wasn't free. Therefore I don't owe you anything. Tough one, Wyzant.", or "I'm sorry I don't have that much" (or any) "cash on me today", "Can I pay you back later?", etc.
If you don't receive satisfactory tutoring from Wyzant, you don't owe anything -- and you get up to one hour to evaluate whether or not the tutoring is satisfactory. They keep your payment information safe until the tutor bills them for the completed session. It is a much better option than paying $20 just for the privilege of talking to tutors (3 months free or not)
It is good to see the other side of the coin here. As a tutor, all we get are snippets of people wanting tutoring. They probably don't tell yo that they list your information for us to probe. They do tell us that the client doesn't have payment information on file. Without that information, we cannot even contact the client. The email system literally blocks our phone numbers. I can maybe understand that people want to try before they buy, but from the tutor's point of view, that is ridiculous. It seems that both sides think the company is ridiculous.
I had the same problem with them and a local tutoring company as well. That's why I created my own tutoring website, TextbookTactics.com. We do not charge a commission to host tutor profiles, we charge a low monthly rate of $19.99 and you can receive up to three months free when you sign up. We provide a lot of free, helpful videos to students which provides our tutors with a large client base that can find their profile. My goal is to make tutoring more affordable for families and to see tutors earn more for their work.
Best,
Shawn
deactivated my account
wyzAnt, for no reason deactivated my account, of course when I called I was told it would take up to 48 hours to get a reply. This company doesn't have a process for handling complaints, nor do they want too. If you use them to find a tutor the cost will be greater because the tutor has to pay wyzAnt almost half of the income. If you are a tutor don't use wyzAnt because they will charge you a huge fee that you have to pass on to the student, plus they don't have that many leads, I tutor math and science and only had two leads in two years (out of my 50 students). As soon as I got my first student from wyzAnt, wyzAnt deactivated my account.
Insanely high most of the tutors. For example there are History Tutors who cost like $150 per hour, but knows nothing other than taking your notes and re-reading.
Another worst thing is other tutoring sites take time to get the best fit, but here like a supermarket we need to cherry pick the best. Sometimes you can land in worst tutor with some morning odd job.
Wyzant does not care still they charge from you (10%) from each lesson, and after 3 complaints you make YOUR ACCOUNT IS LOCKED FOR LIFE TIME.
Pls. stop googling for tutors online, just select the best tutoring site after reading reviews from Non -Wyzant marketing sites.
You will encounter certain sites listing Wyzant as the top tutoring site, with a comment saying that they do a good vetting of the teacher. Pls. stop reading immediately and switch to a reliable site. As there is no wetting of transcripts or interviews on Wyzant and the first point itself is a fake. Wyzant spends a lot on advertising their site all over the internet with lost of unreliable material to misuse the student.
They have one of the worst business models
They have one of the worst business models! The small service that they offer (connecting students with tutors) is not worth the 40% that they take for each time that the student and tutor meets. They create such an awkward business environment when students don't have the payment method on file. They should be the ones forcing students to input payment info rather tutors. I hope this company fails and people stop using it...
This is old news. WyzAnt now only takes 25% from a tutor's hourly fee.
Forty percent is too high, and I have other minor issues with them, but they are a lead generation machine. I get far more contacts from them than any other source (except word-of-mouth). Note that their take decreases as you get more experience, and if you make a side deal, as someone proposed, you will get banned from WyzAnt.
The comment that they make the tutors enter payment information is just plain wrong. The students enter the payment information. WyzAnt is just trying to protect their business by not letting you send contact information until the students have done so.
Yes, WA takes a big cut, but they generate leads. It's a trade-off (like everything else).
This information is now outdated. When I first started tutoring through WyzAnt in 2015, a tutor would begin collecting 60% of their total fee for their first 20 hours of tutoring. Then, there was a gradual increase in the percentage of the money the tutor got to keep. One would earn 65% after tutoring for 20 hours, 70% after 50 hours, 75% after 200 hours, and 80% after hitting 400 hours. Nowadays, all tutors on WyzAnt receive 75% of their fee, regardless of the number of past tutoring hours they have put in.
Hi Bilibere, I read your review about Wyzant. I had the same problem with them and a local tutoring company as well. That's why I created my own tutoring website, TextbookTactics.com. We do not charge a commission to host tutor profiles, we charge a low monthly rate of $19.99 and you can receive up to three months free when you sign up. We provide a lot of free, helpful videos to students which provides our tutors with a large client base that can find their profile.
Best,
Shawn
Agree, they are ripping off the tutors. 40% is way too high, and they try to justify it by saying that the tutors get all these perks, and free business cards. Big Deal, not worth the 40% of the fee that I earned from my knowledge and service I provided. My recommendation is to use them to connect you to students, and then pitch your own side deal with the student after you meet them with a more reasonable rate that works for the both of you. And just to clarify, I’m not saying Wyzant shouldn’t get paid for connecting tutor and student, but 40%...? Not justified.
WyzAnt now only takes 25%. While I agree with you that 40% is way too high, I see this new percentage as a perfectly fair amount for helping me match with students on their platform.
They deactivated my account... won't tell me why
They deactivated my account... won't tell me why. I stored my pw and mentioned a recent compromise to my PC. Still nothing from Wyzant. They are now withholding my pay! I work in Special Ed so Wyzant should not be allowed to view correspondence. I am contacting an attorney about my pay and this principle.
Read full review of WyzAnt and 4 commentsStay away from these rip off site
I signed up for this website hoping to make some extra money. I am a full time college student, studying to become a certified teacher. I have 2 associates degrees and am a member of the international honor society Kappa Delta Pi.
As soon as I paid for the background check and passed it, I got an email from wyzant saying that I was not qualified.
Hi Gossaine, I read your review about Wyzant. I had the same problem with them and a local tutoring company as well. That's why I created my own tutoring website, TextbookTactics.com. We do not charge a commission to host tutor profiles, we charge a low monthly rate of $19.99 and you can receive up to three months free when you sign up. We provide a lot of free, helpful videos to students which provides our tutors with a large client base that can find their profile.
Best,
Shawn
Would not recommend to anyone
Abysmal customer service. They treat tutors very poorly and charge a starting fee that is 40% of the total fees paid on the website by students. Would not recommend to anyone.
Hi Hillode, I read your review about Wyzant. I had the same problem with them and a local tutoring company as well. That's why I created my own tutoring website, TextbookTactics.com. We do not charge a commission to host tutor profiles, we charge a low monthly rate of $19.99 and you can receive up to three months free when you sign up. We provide a lot of free, helpful videos to students which provides our tutors with a large client base that can find their profile.
Best,
Shawn
After not receiving 2 checks that were supposedly sent to me at my NYC business address (never had problems getting other mail), they shut down my tutoring account on the same day that I was supposed to see a student who really needed my help. The student's info was contained in the account so I could not contact them. I NEVER received payments and they SCREWED the student. TERRIBLE SERVICE!
They are a horrible company and I urge any who wish to tutor not to bother with these scam artists
I signed up as a tutor with WyzAnt. They are a horrible company and I urge any who wish to tutor not to bother with these scam artists and have nothing to do with them. I am a certified teacher having a teachers license in mathematics. I thought I would tutor students in Algebra, Geometry, Trigonometry, and other math subjects. This service is pathetic. It is a scam and should be shut down by the consumer protection agency.
No matter what student I contacted assuming they are real and exist, I got zero responses after about 40 tries. Every message is the same. The student would get back to me via their email. We are not allowed to use our own emails. No one emailed my account, not one so called student called. Mind you I am not some [censored] off the street. I AM A CERTIFIED MATHEMATICS TEACHER FULLY LICENSED BY THE STATE. I got zero responses.
This service is corrupt and is about as big as a rip off scam service as their is. I urge anyone who wants to tutor especially those who wish to tutor in math to not waste their time with this site. To my fellow mathematics teachers, this is your warning. Avoid this site and use your time for more productive pursuits.
Pls. be aware of the Platform policy that doing the Homework assignment during class is fine. But pls. don't ever agree do it and send.
Dear Gayani,
After reviewing your account, Wyzant is ending your access to its platform according to paragraphs 17 and 18(b) of the Independent Tutor Agreement. It has come to our attention that a student requested that you complete work on his or her behalf. According to our records, you agreed to complete this work and as such, we will deactivate your account effective immediately.
If you disagree with this action and wish for us to reconsider, then within 10 calendar days from this notice, you may provide Wyzant with documents or other information for review.
Regards,
The Wyzant Team
I've been tutoring with Wyzant approximately 9 months and have logged roughly 180 hours in that time. It was a bit difficult getting students the first few months, but that issue fixed itself after I had a few ratings. I could have logged more, but I want to tutor part-time and I do. I've have enough hours that Wyzant's 40% cut has dropped to 30%. It will drop to 20% by the end of summer. Yes, they charge an additional 9% service fee.
Of course I'd rather Wyzant's cut was less. But they do provide me a service and I make much more than I would make with other tutoring platforms like Varsity Tutors or Chegg and I make much more than the local tutoring agencies like Club Z, Nuturing Wisdom pay. In some cases (e.g. Varsity Tutors) I'm pretty sure the clients also pay more at Varsity than I charge on Wyzant. It definitely appears Varsity takes a much larger cut than Wyzant but Varsity (and most firms) are less transparent about their cut.
I'm listed on a number of other platforms; some are free to the tutor. Most result in zero leads. So they aren't even worth the time to enter a biography.
I do also find some clients with local advertising using signs, flyers and personal recommendations. I adjust my fees so that I make a little more with clients I find myself and they pay a little less. But I have a much larger business using Wyzant that without so my earnings are better. I also don't have to do much work to find those clients.
I should note that I did tutor for Varsity for a short time a while back. Oddly, even though Varsity's sales staff make the sales, I find it easier to find and land students at Wyzant. Also, the students are higher quality at Wyzant in the sense that the average match is more appropriate to my skills. (The students from Varsity were nice kids-- not knocking them. But the sales staff intermediary and their communication sometimes resulted in mis-matches which never occur when I can message back and forth with potential clients.)
Wyzant also has an online option. Their online whiteboard is reliable. I don't need to pay a monthly fee to get features I like. (Free whiteboard exist, but can be unreliable or lack decent features.)
I've never treated a client I got through Wyzant worse than a client I got from a flyer.
Wyzant isn't perfect, but it certainly isn't a scam. A tutor can list at Wyzant and on other platforms simultaneously and see which works best for them. If you can't get students on Wyzant, the problem may not be Wyzant.
I think that Wyzant is a terrible company. They collect up to 40% of a tutor's compensation and then charge students a 7% service fee. Wyzant collects up to 47% for every hour of tutoring! Due to getting up to 47% of each hour, tutors have an incentive to raise their prices, which is obviously bad for students. A Wyzant student is less valuable to a tutor than a student they get from other sources. I would not hesitate to cancel on a Wyzant student if another student wanted to have a meeting. The leads are also not very good at least the ones that I get. I send out applications and despite having a 5 star rating, I get very few responses. I have connected with a couple of students over the past year. One was somewhat of a foreign student who mostly wanted free information and the other one was what I thought was a russian hooker.
I have been a tutor with Wyzant for close to 2 years now. It was difficult to get students at first. I sent many offers of my tutoring services to many perspective students. Eventually, I gained a few students, then a few more; then, yet again more. I made certain that I took good care of my students. The only getting paid 60% at the beginning was a little painful. BUT, I kept providing good quality service. So, I got upped to 65%, then 70%; to where I am now at 75%. I am not that many hours away from the 80% mark.
Aside from local private tutoring, I actually get 5-6 days per week, of 6-8 hour days of tutoring, from Wyzant alone. The other days of the week I might get 4 hours.
I provide high quality tutoring for my students. I have nearly 100 student feedbacks. I presently have greater than a star score of 4.9 out of 5 (okay, 4.92 stars out of 5 stars). The people whom I have met locally, along with having tutored online (from across the United States: these are real people.
There's rules about not scheduling an appointment with a students, until Wyzant has their confirmed payment information on file. Since I am nowhere near desperate for new students - I will wait things out for students to get their payment information updated. There are plenty of students out there who are willing to pay for my time, that I don't worry about those who don't update their payment information. Some might stall for 1-2 weeks. Others might not ever do so. With nearly 400 tutoring hours (with Wyzant alone, never mind private tutoring), I am okay with waiting things out. with such a significant feedback score, and a good steady cash flow that has come in over the past 6-8 months, why fret?
Wyzant has provided a platform and an opportunity. It was there waiting for me. I had to be incredibly diligent, timely, provide superior service for my students - and make certain that people were very very happy about the tutoring lessons that they received.
The best advice for new tutors: make certain that you have other income coming in while waiting to get to the higher percentage earnings levels; make a name for yourself, by going through where students are asked for questions. I did this early on. Students got a chance to see how detailed I was at answering questions. Because people had responded so well to my answers regarding both accuracy and quality, word soon got around. Potential students started coming to me, rather than going to others.
If one simply lists themselves on the website, along with sending info to potential students about picking them - but, nothing tangible that students can see to back that up: all of the 'credientials' in the world won't help you. You haven't gone the extra mile to gain their trust!
Wyzant has provided a great opportunity. I have worked very hard and diligent in providing superior tutoring service for my students. The feedback and the hours of tutoring, along with the money made: it's been great. I am looking forward to continued success with this. The people at Wyzant have been incredible. The students have been very grateful. I have received such positive feedback, along with REAL MONEY - after having tutored real people.
Tutors being lazy and not giving a powerful and clear and convincing effort to gain students: the problem is on their end - not the end of Wyzant. I don't have any connections there. I know absolutely nobody in their area of the United States. I get rated high and paid for the superior job that I keep providing students.
Whenever students get high 90's and 100% on their tests and final exams; whenever students end up getting a 720 on the math section of the SAT. Whenever one tutors students in high school, college undergraduates, and even college graduate-level students: and consistently gets 5 star ratings, incredibly great reviews, along with repeat business - even for subsequent courses. This isn't a scam. It's how diligent and determined and hard working tutors can make a great income; while helping out students across the entire country. 5 stars for Wyzant for such a great platform and opportunity. ZERO complaints from me.
I have worked with wyzant for several years and I disagree with the complainer. If he spent his time simply taking the damned quizzes, not only would he already be certified, it would have taken less time than his complaining! Also, teachers, no matter how qualified, aren't always good tutors, and vice-versa. Also, it is important to remember to be an entrepreneur and your own brand ambassador. I'm sure that since the math professor spent his career fiddling with numbers he probably didn't take many marketing classes, and is lacking in that skill set.
If I understand this complaint, it is "I signed up, no one engaged me as a tutor, therefore WyzAnt is corrupt."f
I think this post should be used as an example of the "special snowflake" syndrome in modern society.
"Everything bad that happens is someone else's fault, and they must pay!"
I have been a Wyzant tutor since April, 2014 and have worked for several other tutoring companies in the past. Wyzant is the BEST of the best. I get numerous students from them and on the occasional need to contact their customer service department, 99% of the time I am provided with EXCEPTIONAL service. It seems that the original complaint from a prospective tutor was based on the need to vent. I also question this person's knowledge of English grammar in that there were several mistakes. I understand that he is a mathematician, but there are surely times on needs command of English in teaching math!.
Hello,
For any tutors looking for a commission free platform to tutor students then I urge you to try this new innovative website. www.mytutorconnect.com.
No commission is ever taken from your earnings.
Meaning what? No one does anything for free. What's the catch?
I'm sorry that you couldn't find any work on the site that has paid my bills for the past 4 years. I make a full-time living off of WyzAnt alone. It's not easy, there is a lot of work in the background trying to drum up business and chase down good clients. I had to start small and work my way up. I make like $30, 000 a year on WyzAnt. I'm not getting rich, but I'm making it work. Sorry that you had bad luck. If it makes you feel any better, I have a Masters in Education and I can't get a full-time teaching job. :)
I recently was rejected by Wyzant after they "determined that at this time, Wyzant is not the best platform for your tutoring services. Therefore, we are unable to provide you with a tutoring account." I have a Ph.D. I have been a university and high school tutor and instructor. I am out of work, and this seemed like the perfect fit to provide much needed income, and educate students to the best of my ability. Perplexed does not begin to describe what I felt when I read this. I now question their motives and standards.
About WyzAnt
WyzAnt Customer Reviews Overview
Here is a guide on how to file a complaint against Wyzant on ComplaintsBoard.com:
1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Wyzant in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Wyzant. Mention key areas of concern, any transactions, steps taken to resolve the issue, personal impact, and the company's response.
5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps carefully to effectively file a complaint against Wyzant on ComplaintsBoard.com.
Overview of WyzAnt complaint handling
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WyzAnt contacts
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WyzAnt phone numbers+1 (312) 646-6365+1 (312) 646-6365Click up if you have successfully reached WyzAnt by calling +1 (312) 646-6365 phone number 0 0 users reported that they have successfully reached WyzAnt by calling +1 (312) 646-6365 phone number Click up if you have UNsuccessfully reached WyzAnt by calling +1 (312) 646-6365 phone number 0 0 users reported that they have UNsuccessfully reached WyzAnt by calling +1 (312) 646-6365 phone numberCustomer Service+1 (877) 999-2681+1 (877) 999-2681Click up if you have successfully reached WyzAnt by calling +1 (877) 999-2681 phone number 0 0 users reported that they have successfully reached WyzAnt by calling +1 (877) 999-2681 phone number Click up if you have UNsuccessfully reached WyzAnt by calling +1 (877) 999-2681 phone number 0 0 users reported that they have UNsuccessfully reached WyzAnt by calling +1 (877) 999-2681 phone numberHead Office
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WyzAnt emailssupport@wyzant.com100%Confidence score: 100%Supportinfo@wyzant.com91%Confidence score: 91%Supportpartners@wyzant.com79%Confidence score: 79%press@wyzant.com78%Confidence score: 78%Communication
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WyzAnt address1714 N Damen Ave., Ste 3N, Chicago, 60647-5578, United States
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Most discussed WyzAnt complaints
The site advertised tutoring service, I added my paypal information, and read online a little more about it, I had aRecent comments about WyzAnt company
The site advertised tutoring service, I added my paypal information, and read online a little more about it, I had a
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I am keen to bring to public awareness that the Wyzant platform is maintaining an unethical teacher database with so many customer complaints.
Some of the sites which list the complaints against unethical actions of Wyzant include:
https://www.highya.com/wyzant-reviews
https://www.bbb.org/us/il/chicago/profile/tutoring/wyzantcom-0654-88349022
I believe this is high time that I bring to customer awareness of the poor vetting of their instructors and next the resultant character defamation of the student through their platform and the instructors. As a business when it comes to handling students and education you need to be more careful and be able to have a proper validation of the teacher qualifications and the experience as Education service is not just another service. It handles youngsters. Wyzant list tutors who are house wives, who perform professional and odd jobs during the day/night. Next they list students who are currently undergraduates and High school students. All what the tutors are expecting from the student is send the assignment/material not the topic name in a standard exam board such as AP Chemistry. If you ask the tutor to explain a section in a standard High school syllabus such as CP US History, CP Latin or AP Chemistry the tutor becomes very rude and scolds you and says that is how he/she has been tutoring on Wyzant with his/her previous students and have collected 2000 hours.Some instructors list their hourly rate as $300-$500. I am not sure on what basis they do this. Next some instructors send a link from Wyzant asking for feedback and forcing to award 5 stars, if we do not do that they keep messaging and troubling the general life.
We have had the worst experience with this database/platform very recently. I created an account for my daughter to get assistance on clearing Highs school subject doubts time to time. We were so unfortunate that our database search always ended up with this unprofessional /not properly vetted instructor category and i thought that the Best fit for guarantee was correct and got few refunds from the poor teachers and at the same time we found some decent High school teachers who were great and knew what they are doing. We awarded good star ratings and we are in touch with them still through other education platforms like Varsity tutors. The trick here is that the Terms and conditions missed the most important clause like other established education platforms include that you can go on to keep searching the best instructor till you are satisfied and we will guarantee that wee will get you the best teacher for your student. Other unethical thing is that the Wyzant platform says that the student should not ask the teacher to complete the assignment, but the tutor says she/he is only doing answering the Homework. This is a pure academic dishonesty.
The best part is that when they deactivate the account of the student after deciding that they are unable to obtain the correct profit(after certain number of refunds for poor teaching), they list the student as a black listed consumer and then even if the student create another account with his/her credentials they deactivate your account saying that your account is a duplicate. This happened to me because my account got deactivated due to the 3 refunds from unprofessional teachers, next my daughter created an account under her high school account and they deactivated the account while a lesson was going on and then charged me from pay-pal for the incomplete lesson and the instructor also charged me as she was informed that my daughter's account is deactivated. Other part is that when your account get locked the tutors are messaging and calling my daughter and introducing other platforms and some like to go for reduce fees and some like to go for higher prices and next some called my daughter and called criminal as Wyzant baselessly locked the account for their profit purposes. Right now my daughter is going through a depression due to a character defamation done by one of the instructors from Wyzant after the account being locked. When i send an email asking what information regarding my daughter was sent to the instructor in order to list my daughter as a criminal all they do is sending this email:
"
Hello Gayani,
Personal information about Wyzant users is never shared without the consent of that user. Wyzant will inform tutors if a student account has been closed since we are no longer able to facilitate lessons with that student.
The accounts containing your information were closed in accordance with our Terms of Use. Wyzant considers this decision to be final and a representative will not be made available for further discussion.
Regards,
The Wyzant Team
www.wyzant.com
Questions? Visit our Help Center!"
I understand this was my mistake for using this Wyzant database for searching tutors and opening the second account under our daughter as well in order to merely to search a tutor from this database. I believe this is not a criminal activity as my daughter is completely separate individual from me and it's valid that we open two accounts under two different individuals and they tracking the personal messages on the accounts to maintain their business and intruding the privacy of individuals is incorrect. The way the Wyzant robot detected the second account was duplicate was merely through the message and video recorded lesson which is a clear privacy intrusion.
I advice the public to read the complaints listed under Wyzant and refrain from accessing this database due to the unethical nature of this platform, the resultant character defamation and the way Wyzant washes their hands after inappropriate action take place to your student.
There are other good platforms that i have started looking in to lately when i googled and found very good tutoring services and I regret over joining a platform that has an average rating of 2.2. Hopefully some more professional tutor databases comes up soon.
My name is Shanaz Lavasanie
I requested a tutor, .
they told me that first class is free, if the first class is free, why do they push me to open an account.
I tried to talk with tutor through phone not email, but the remove my phone number from email.
they changed my phone to X. the tutor told me that she couldn't read my phone since all numbers were x.
then they accused me that I attempt circumvent their policy.
I went to their website, requested a password, I created a password and didn't ask me a logging, I assumed my email will be logging. it was not and I couldn't login. they just want you to open an account with them then they give correct login and password.
Are you kidding me?.
This website is scam, they are thieves and fake and I told them clearly through email
I am so happy to read all other reviewers, and I did the right choice not to choose them.