WorldRemit
reviews and complaints

I have done several transactions and yesterday I mistakenly sent to the wrong mobile money account
I immediately called the mobile provider and they blocked the withdrawal of the recipient account to prevent the person from withdrawing the money.

I have sent already 4 emails to the customer service with no response at all for almost 24 hrs. Their phones always say wait 25min

That's always the same time frame. You can call any day and time. So I believe it set up that way to discourage people to wait on the calls

The customer service ignoring replies is unbelievable

my friend send me 1700 nzd last month they asked his documents and after 5-7 days on 2 july 2017 they cancelled the transaction. when asked for refund they said it will be in ur acount in 2-3 days today its 30 july and nothing has been refunded. even they dont receive any call nor replying any mail send to them. stop using this fraud guyz i am willing to take legal action against it

Hi,
I made a transaction to Nigeria on the 18th of July 2017, An amount of 30000Naira was sent to an access bank account to Mrs.Ifeoma Nwosu.My account was debited but the transaction wasn't successful.

I received an Email within some few minutes later informing me that my transaction was cancelled and a refund has been sent to my card.

It's been almost 7 business days and My card hasn't been credited.I contacted my bank and they said they haven't seen any reflect of a refund from world Remit.I want to know why because the email says the money will be refunded.

Thanks.

Significant amount of money taken fraudulently from my account by WorldRemit today. They aren't able to assist me over the phone, only if I email them details about the transaction. I have no details about the transaction as I didn't make it. I told them I'm not prepared to share details via email when I know nothing about them other than they've taken money from my account, unauthorised. There is no way to speak to their "fraud team" directly... sounds proper dodgy to me and I'd like to warn others about their apparent lack of security procedures. Automated service told me I was "next in queue" for over 30 minutes before I gave up - this was after being told repeatedly that my call would be answered in 6 minutes.

WorldRemit stole my money!

I sent £1000 and I now have no idea where the money is, the money has disappeared from my account yet has not reached the payee, they do not answer the phone or e-mails. I don know what else to do. It seems like a scam company. I have now for a week tried to contact them, without any response form this company. Even though the advertise that its possible to call them 24/7 or send them an massage. No response what so ever!

I had never heard of WorldRemit before I saw transactions on my credit card...On the 1st of April 2017, I noticed 6 transactions in a row, all for identical amounts, $2000 each. This is an account linked to a card that is always held in a secure protected sleeve. Then someone told me that 2 ladies hacked my credit card and bank accounts namely: Dolores Unday Gulayan and Dahlia Ledama from Cebu and they used the fake ID of my mother in law .. Hope you make an action for this because i want my money back. Thank You

WorldRemit Transaction [protected]
Sent £1131.89
Customer number: WR2163734
Dianna Simms
144 Liverpool Road
London
N1 1LA

My bank has authorised the payment, the money has left my account and is in your account but I keep getting messages saying the transaction has been cancelled!
I am highly disappointed. I keep calling all the numbers you have an there is no answer, the live chat is unavailable.

Can someone please tell me where is my money!

On July 4 I tried to send approx USd 400 to a mpesa (mobile money) account in Kenya. after taking the money they asked for my drivers licence and a picture. then their app stated the transaction as approved, while they continued to send me emails and text messages that they needed to speak with me. when you call them back they do not answer the phone, and their "live chat" is never alive.

They withdrew the money from my checking account and then promptly disabled the account!

For my first experience with worldremit, I am left with a very poor opinion of this company and services. This was much worse than most other online transactions I have encountered.

After I sent the money, I got a message that said: "account disabled," which is severely vague. This error message only serves to scare people and make them look like online fraud!

This seems to be a fraudulent service and I will be seeking remedy. This merely wasted my time during an emergency.

My reference number is [protected] .. my name is Nithish kumar chinnusamy.. I processed this from United Kingdom to India.. still the receiver didn't get the money.. don't know what's wrong with your company.. the amount was deducted from my account on the same day when I started my process.. reply as soon as possible or I will find some other way.. sorry and thanks

I went into my account this morning to find 4 fraudulent charges from Worldremit that I never authorized. 1 from 5/15 is for 154.99 and 3 5/15, 5/13, 5/13 are for 52.99. I never authorized and want my money back! I want this refunded to my account. I have a copy of my bank account statement I can send it to you. It is horrible that people are out there and do this to people! I work very hard for my money and to have someone steal from me it inexcusable. I would like a email @ [protected]@mmc.org to let me know what you are going to do. I didn't speak to Mohammad and he was very nice and told me to report this.

I attempted to use Worldremit to send money to a friend in Malaysia. 1000 RM which amounts to $247 USD. After confirming the transfer was underway by email, Worldremit sent a text message to my phone asking me to call them. After calling them they asked me to answer questions. They asked who the money was going to and then what was my relationship to the recipient. I answered these questions until we got to the next question which was "what was the money for? " This is where I told then they were violating my privacy and the conditions under which I would agree to do business with them. Worldremit told me they would not tranfer the money and it would be eight to ten days before the transfer money would be returned to me. I told them they had doubled my injury by debiting my account before determining whether the money would be transferred. Their business practice of charging their customer for a service and then refusing to deliver is solely their responsibility. Please keep this in mind dear reader. Do not support bad business practices such as these. They examine transactions already confirmed and then ask for privacy violating details which then disqualify you if you stand up for your civil rights and refuse to answer. It is a matter of time before they come for your rights. I have been banned from using Worldremit services all together. My complaint is two fold. One, bad business practice of not vetting customers requests prior to charging for the product and two, requiring privacy violating details for transferring money that they would not dare to ask of larger more powerful entities. Remember this a very small amount of money. We have big brother chasing pennies now.
My Transaction Number: [protected]
My Customer Number: WR1475312
Let me add one detail. In April 2017 I sent a similar transaction to Malaysia that was confirmed by Worldremit. The money was debited from my account and not transferred to Malaysia with no communication whatsoever from Worldremit. This only came to light recently. So transactions that may just disappear. Trust issue here. I have the emails from Worldremit to submit.

I had never heard of WorldRemit before I saw transactions on my credit card...On the 27th Feb 2017, I noticed 3 transactions in a row, all for identical amounts, $190.49 each. This is an account linked to a card that is always held in a secure protected sleeve. The account very rarely uses the card as it mainly relies on cheque book. I am the only card holder and admin. I knew immediately that I had not done these transactions and looked up WorldRemit, contacting their chat line. As soon as I told them what I had found they suggested fraud and to contact their fraud email. I cancelled the card and contacted them, giving them the details. They responded this morning admitting that my card number was used for these fraudulent transactions and they were sorry but they had released the money so could not refund me! Tell me if I am on another planet? I am a business owner and know about business ethics. They are one of the largest money transfer companies and I can NOT believe they are not taking responsibility to refund my money...I DIDN'T spend it or send it! So, no wonder they are such a large company...taking money off anyone and not caring. I have added photos of the chat and the email they sent me. I truely believe they are obliged to give me a refund!

$1300 Transfer cancelled and no money back.

I initiated a transfer on Worldremit website. After the payment was accepted, they asked for my identification document. i sent my ID. They said no, they need a passport. I said my passport was expired and was travelling to Togo, i needed more time to reniew it. Their service said they could not send my money using my National ID. They said they would cancel my transfer and refund my debit card within 2-3 business days. I agreed.

Since January 9th. We are february 9th today. Still no money on my card. I sent them a mail today. Same answer "We will refund within 2-3 business days". I wanted to reply but i could not because they blocked my email adress. So i can't send a mail, they also black listed my phone number.

But i sware they will not steal another people money again. I'll find a way to curse them. i juste submitted a complaint to IC3 and the FBI. They will get my news very soon

Hello worldremit, Recently my debit card was used without my knowledge and upon enquiry I was told that the transaction was cancelled and the money would be refunded back to my card within 3 business days. It is day 4 now and still nothing in my card. These are the details in my online card account:
Date: 12/09/2016 22:30 T97403037
CO
Pre-Auth Transaction-POS Signature Purchase International (Detail Fee Charged)
WORLDREMIT [protected] COUSA

Amount to charge: $70.71
Why haven't you refunded this amount if the transaction was cancelled?> Transaction no: [protected]

Customer service is rude, unhelpful and couldn't care less about customers. I had a problem processing a payment, the problem was on their side. When i spoke to an agent on the phone someone with an english accent was pompous and abrupt. Completely unhelpful. Better sort out your customer service worldremit. You're getting quite a name for yourself, this doesn't say much for management.

I've used this money transfer service called WorldRemit and sent $1000. My money just disappeared and I still have no idea what happened! I contacted customer service and they said that they are already working on it. They assured me they'll find out what happened and promised to contact me as soon as possible. Several days passed and I decided to contact them but they did not reply. I was trying to get in touch with WorldRemit, but wasn't able to do that, I don't know what is going on, why are they ignoring me and where my money went to! Do not use this fraudulent service!

I really need help in resolving a transaction issue with WorldRemit wherein i have become entangled.

I sent 2100 CAD to my parents from Canada to India. But it's been more than 12 days the amount didn't get transferred.

I talked to WorldRemit customer care, but they say their system shows it got credited to the recipient bank account, while i checked with recipient branch, they say no such transaction happened.

Two days back, the WorldRemit customer service asked me to wait till they get any reply from their local partner/agent. However, no update so far.

Now, i received a mail from worldRemit saying my recipient account number is incorrect thus they can't process it. While i checked the recipient account number so many times, and again cross checked that it's correct.

Consequently, they cancelled my transaction and says that they are refunding my money ; it will be refunded in 1-3 working days.

I asked them for transaction-ID to track it with my bank, but they denied to give.

Now, i am having no clue where my funds is and whether or not i'll get it back,

My parents are really in dire need of this money as they need to pay their medical bills and rents.

You are my last hope to convey my case to the concerned person.

My case details are :

===============

Case number : [protected] [With WorldRemit]

Transaction number : [protected]

Please help me ! Hand-folded request to you !

Thanks,
Anoop Kumar

Re: Case Number [protected]

I used Worldremit.com for quite a while and was actually satisfied with their service, but suddenly, things with those guys went weird.

On June 16, they sent we this mail:

***Thank you for using WorldRemit.

As we are a regulated money transfer company, we are required to verify the nature and reasons for the transactions undertaken by our customers. We are therefore currently conducting a standard review of your account. Please provide us with the following information:

Your current occupation (to include your title and company),
Current pay stub,
Current identification (e.g. passport, driver’s license)
The purpose of the transactions, and
Your relationship to the beneficiaries (specific relationships are required (“family” is not an acceptable response).

You may reply to this email with the requested information.

Please note that your account may be temporarily closed if a response is not received within seven days.***

I was shocked. First I thought it was a scam. After calling them (you need at least 20 min. or more for the waiting line), they assured me that all is ok and they just need to verify my details.

So far, so fine.
I sent them what was available and though all is OK now.

My mistake.

Today, on June 28, I received another mail:

***Apologies for such a late response. We appreciate your response to our request for information; however, as a result of your response, we are in need of the following items:

1) Your most recent tax returns (T4), and
2) A current bank statement reflecting WorldRemit deductions (the document must contain all pages, information may not be whited out, your name must be visible, and WorldRemit deductions must be visible)

Please note that your account may be temporarily closed if a response is not received within seven days.***

I called my bank and they found it very questionable that someone wants my bank statement and they warned me to disclose it to Worldremit.

I therefore called Worldremit (another long time of waiting until somebody answered) and I requested a solution to solve this, coz understandable I do not feel well to disclose all my financial transactions to them.

I was promised that I will receive a call within 24 hrs and that my concerns will be forwarded.

My mistake of trusting them, coz a few hours later, I receive this mail:

***Unfortunately, your account has been closed.

Thank you,

Customer Service Team

https:www.worldremit.com***

I only can warn everybody, not to deal with them. They just don't give a ### on customers concerns, they are rude, and totally unprofessional.

There are other and better companies which offer similar services.

This company is not honest. today will makes it exactly a month since i sent money using their services. they lied to me about 6 times about the money being ready. the recipient went there 6 times and never got the money. then i asked for it to be canceled. i was told about 5 sifferent times that my money would be refunded in 2 to 3 business days. it is now three weeks since i asked that they refund my money. they still have not refunded my money. everytime i called, they gave fancy excuses. the execuses jusr keep coming but not my money. it is like a wheel. they have been singing the same songs over and over but nothing comes out of it. one month now. they still have my money