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4.5 2556 Reviews

WorldRemit Complaints Summary

17 Resolved
339 Unresolved
Our verdict: If considering services from WorldRemit with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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WorldRemit reviews & complaints 375

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L
11:24 pm EDT

WorldRemit Unethical behavior

I was on Facebook back in September 2019 and I received a friend request from I believed a soldier in the U.S. Army. His name was Derek Stewart. We began to text each other but after awhile he asked me to get on WhatsApp, which I did. He told me his wife died of cancer and he had a son who was handicapped. He also told me he was stationed in Syria and couldn't get to his money. I felt sorry for him and his son so when he asked me to buy a gift card to send money I did. He told me that his son had a nanny so on 9/23/2019 I sent $174.99 to Ohaeri Kelechi Z for his son. He said he wanted to buy his son a guitar for his birthday. I also sent money to Ozurumba Obinna Emmanuel, Alachi Andrew, Sumaina Faith and Osita Moses Udeze. I believe it was all a scam, this man Derek Stewart pretended to care about me and told me he loved me. Everything a vulnerable woman would believe to be true. I feel so stupid that I allowed myself to fall for this. After I realized it was a scam I blocked them and shut down my Facebook Account. Please shut down this fake company known as World Remit. The second transaction was done on 10/07/2019 for $74.99 for a total of $249.98. I would like to request a refund.

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ElenaPE
, US
Oct 15, 2020 8:20 pm EDT
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I sent money to the Dominican Republic, that was last Friday to my son bank's account, they took the money right away out of my account, but the money was never transfer. They keep sending me email with option. I don't want's option I want my money back. I have file a complaint with the Better Business Bureau, since is a company located in the USA. I am going to go to all the social media site and give really bad review about them. It just take one to start and the rest will follow.

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D
8:12 pm EDT

WorldRemit Unauthorized transaction to my account, with my visa card on file with wr.

Danny M Shaw Apr 28, 2020
My Name : Danny Shaw, e mail Danny. [protected]@gmail.com I have a case number [protected], I have been scamed, and fraud for the sum of $403.96 from my Visa card on 04/26/20 on my World remit account that I did not Authorize and no one suppose to know my users name or password I also made a transaction on 04/18 &19/20 for $200.00 on the 18th and $50.99 on the 19th of April 2020 that my Recipient was not able to pick up and was told by the store where they went to pick it up that its was not available. so they returned home, kind of hate this because World remit did not refund me the money but holding the money so they contacted world remit on their end and World remit said the money would be credit back to my account by unfortunately has not been, so I DID NOT MAKE ANY TRANSACTIONS TO MY ACCOUNT SINCE 04/19/20, and has been up all night with world remit on line and I gave them all of the details, and they e mailed me early this morning saying to go to [protected]@world remit.com well I did this and chat with a lawyer and a agent and also gave them all the details then sends me to ASK.com to take more money from my card then when I fill out the card inf. it says sorry call Customer Care at [protected] well this person comes on says how can I help you, I told him everything he says sorry I cant help you, I am Pist off and If someone do not refund my money you better get yourself a good lawyer because My bank has closed out my account, and World Remit promise to protect my account, and they did not so they are reliable for the damage.. All I'm asking you to do is to refund my $654.95 and I will leave you along, by the way was ask to log into my account and track transaction status, but world remit closed out my account. I have been on line with Customer support on e mail for 2 1/2 days, I'M tired and ready to file a law suite if they do not refund my money back to my card account.

you can contact me on this number [protected]

Very Respectful
Danny Shaw

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2:54 pm EDT
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WorldRemit Unauthorized transaction to my account, with my visa card on file with wr.

Danny M Shaw Apr 28, 2020
My Name : Danny Shaw, e mail Danny.[protected]@gmail.com I have a case number [protected], I have been scamed, and fraud for the sum of $403.96 from my Visa card on 04/26/20 on my World remit account that I did not Authorize and no one suppose to know my users name or password I also made a transaction on 04/18 &19/20 for $200.00 on the 18th and $50.99 on the 19th of April 2020 that my Recipient was not able to pick up and was told by the store where they went to pick it up that its was not available. so they returned home, kind of hate this because World remit did not refund me the money but holding the money so they contacted world remit on their end and World remit said the money would be credit back to my account by unfortunately has not been, so I DID NOT MAKE ANY TRANSACTIONS TO MY ACCOUNT SINCE 04/19 /20, and has been up all night with world remit on line and I gave them all of the details, and they e mailed me early this morning saying to go to [protected]@world remit.com well I did this and chat with a lawyer and a agent and also gave them all the details then sends me to ASK.com to take more money from my card then when i fill out the card inf. it says sorry call Customer Care at [protected] well this person comes on says how can i help you, I told him everything he says sorry I cant help you, I am Pist off and If someone do not refund my money you better get yourself a good lawyer because My bank has closed out my account, and World Remit promise to protect my account, and they did not so they are reliable for the damage.. All I'm asking you to do is to refund my $654.95 and I will leave you along, by the way was ask to log into my account and track transaction status, but world remit closed out my account. I have been on line with Customer support on e mail for 2 1/2 days, I'M tired and ready to file a law suite if they do not refund my money back to my card account.

you can contact me on this number [protected]

Very Respectful
Danny Shaw

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G
11:23 pm EDT

WorldRemit Payment done incorrectly on 19/12/2019 fro au$1000

DATE OF incident 19/12/2019
Amount : $1000.00 (one thousand Australian Dollars
Client number :- WR5500331 -
I INCORRECLY MADE A PAYMENT INTO YOUR BANK ACCOUNT on the 19/12/2019, trying to get a refund since then being told all the time that the Finance department is looking into it, This has happen way before the outbreak of the virus now they telling me that they are dealing with the Virus outbreak. Bank statement has been requested and was sent several times. Please can you contact me urgently as I needs the funds to pay something else. Email :- [protected]@gamil.com

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10:29 am EDT
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WorldRemit Unauthorized payment

I signed up into worldremit platform I put down every necessary details of mine and recipient, enter amount I want to send and I put my debit card details. After when I made the payment it said unauthorized payment that I should contact my bank or use another debit card.

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9:06 am EST

WorldRemit Money transfer

I transferred £ 1003.99 from my UK babk account to India bank account to support my family on 4-feb-2020. After a week they told that my transaction is not accepted by India bank. Then after another week I asked them to cancel my transaction and refund my money. Still I have not received my money back even after following daily to their customer care number.+[protected]
Please help getting my money back.
Thanks,
Nitin
London

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10:31 pm EST

WorldRemit Funds never transferred as promised correctly

I made a transfer from my own Australian Account to my own Singapore DBS Account. Its been a week and the funds have still not showed up in my Singapore Account. I have been continuously classing DBS and World Remit 3-4 times a day for updates. I only get a consistent communication saying World Remit has made the payment on 4th Feb and check with your receiving. My Receiving bank have checked all funds yet to be cleared for 3 days now and provided proof of my account statement that no funds were ever transferred by Worldremit.
I have been requesting for a reversal or correct transfer with hours and hours on the phone + email. Still no response.
At this point I have been requesting for a return of my funds back to my Australian account and I receive no response apart from saying we are investigating.
No timeline or updates... Still waiting for a refund or an urgent payment to my Singapore account.

Happy to share all documentation and receipts of evidence that Worldremit are doing something incorrect.
Its not fare to cheat on hard earned money.

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5:58 am EST
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WorldRemit worldremit

Ok, so my friend Aliesha bate sended me money 5 days ago over world remit she lives in Canada they have not sended me a email yet with the mandatory so I can access the funds I have reached out to customer care like 15 times ! And she herself contacted them from the other side they tell me to give them my original email address but they are then contacting me on my original email they tell her they will send the mandatory email but they never do each email just tells me that my sender must contact them correctly too confirm but she does I need my funds and I want this over with

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1:42 pm EST

WorldRemit bad service/scam

I was sending money using Worldremit and as i was tracking the processing, website just logged out and my account has since been disabled. I have tried several attempts to log in and i cant. This happened today January 15 2020 iwithin the last hour. I have no idea where the money is and the recipient has received nothing.
I want my refund and never to deal with them again.

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Update by Paul Njovu
Jan 15, 2020 1:55 pm EST

my transaction number is [protected]

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E
11:51 am EST
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WorldRemit a fraudulent withdrawal by worldremit was made from my checking account. 01/03/2020

My name is Elaine Mausbach. A fraudulent debit card charge, $355.43, was taken from my checking account on 01/03/2020 and was posted as an ATM Card transaction. This is fraud. I have never done any business with or through WorldRemit. This was not authorized by me and my debit card . My card has not been lost, misplaced or missing. The transaction posted as:
JAN 3 Debit Card WORLDREMIT [protected] CO Date 01/02/20 0 9846 0 4829 Card 10 #1466. I called the above number and reported to WorldRemit Rep on Sunday, Jan. 12, She said to follow up with email as well. On Monday, I reported to my credit union and requested to block card number and send a new Debit. My institution is Metro Health Services Federal Credit Union, routing number [protected]. Please resolve this fraud by refunding the $355.43 to me and acknowledge me as to when. Elaine Mausbach, 7909 Maui Cir., Papillion, NE 68046

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J
8:25 am EST

WorldRemit money transfer to an individual bank account

I transferred 2999$ last Thursday to a individual Indian axis bank account and the money is not transferred yet. Customer care people are so rude. One said money will be sent today or refunded today but it's been a day and nothing happened. Today one says refund takes a week. No update on my money. Such annoying stressful painful experience. Need my money back. They never call back if there is a problem. They don't even re process a transaction after some update from customer end. We should call and ask them to try to do it.. worse experience ever. This is my second transfer but the first was also terrible. Pls do something..this stress is only creating blood pressure for me.

Jeffreena

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Marina Allaerts
Leuven, BE
May 05, 2021 6:36 am EDT
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Ik heb een gelijkaardige ervaring, weliswaar over een kleiner bedrag.
k heb op 19 april geld overgemaakt naar mijn verloofde in Zambia. Net op tijd zag ik dat het rekeningnummer in het systeem niet klopte en heb dit samen met de chat-specialist kunnen rechtzetten.
Het geld is echter nooit bij hem toegekomen. Sindsdien heb ik ongeveer om de 2 dagen met WorldRemit gebeld. Steeds andere personen en steeds een nieuw case nummer. Ik vraag gewoon mijn geld terug maar dat gebeurd niet. Er wordt zogezegd contact openomen met de lokale agent/bank om uitleg en terugstorting maar niks gebeurt.
Dit geeft mij inderdaad ook veel stress omdat je bovendien niet geholpen wordt.
Ik ben ten einde raad ...
Marina Allaerts
Belgie

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M
2:20 pm EST
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WorldRemit world remit

I had a charge for 107.40 on my debit card and I NEVER signed up for world remit. I called the number and the person at world remit could not give me any details. Just gave me a email address for fraud and hung up on me in the middle of me talking. obviously this place scams people, with all the complaints I see about them . This place needs to be looked at by the BBB.

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4:40 pm EST
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WorldRemit fraudulent charges on my account

I never authorized any transactions to be taken out of my bank account. I need my money back asap. Please or I'll have to report it . I already filed a dispute with my bank and law enforcement officers so please take care of this problem. I never authorized any transactions for anything to do with this site or any site on the internet. I would greatly appreciate your help in getting this matter resolved. Thanks and have a wonderful day.

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5:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

WorldRemit I am complaining about money sent to me

My boyfriend sent me money this morning using the application and he wasn't asked to send a verification ID, but he tried sending this evening and he was asked for a verification ID, please why is that? it's really stressful for him because he doesn't really know how to operate his android phone. He got help and sent his ID but i haven't still gotten the money. We thought it was supposed to be fast that's why we used the application, but it's othetwise

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11:29 am EST

WorldRemit refunds

My name is Mohamed Ali Gabose
I live in Melbourne Australia
I've sent $600 29th October it didn't go through because they said we are having technical issues so waited for a few days I've called them back and they said same thing so I decided to cancel the transaction they canceled and they said it will take approximately 2-7 business days ok after 7 days and still haven't get my money i call them they said we refunded the money in to account call your bank and ask them so I called my bank and they said there's no money coming or even pending . It's been 20 days this is not fair please just give my money back I need it
This is my number +[protected]
My email is. [protected]@hotmail.com

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7:17 pm EST
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WorldRemit fraudulent activity

On 11/3/19 I checked my Bank Of America debit account! it showed WORLD REMIT had withdrawn $50.99 from my account!(I don't know who they are!) I would like my money put back in my account! I'm a 63 year old disabled vet! I can't afford this Paying for something I know nothing about! I'm On a tight budget, I try to give to charities here and there St. Jude Hospital, Children Hospital, KIDS WISH, Wounded Warriors, and Help Heal Vets!(I Give $5.00 Here and There!) That's why this money is so Important to Me! Thank You!

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11:52 pm EDT

WorldRemit Unauthorised money transfer

On August 30, 2019
I received a notification from my credit card that there was 2 transaction on my credit card to be collected in Indonesia, one for $120.00 and the other for $420.00.
I quickly call my credit card to informed them of this fraudulent transaction.
I called word remit and they said they will investigate but it's now October 28, 2019 and they haven't done anything to help me, in my opinion this is done by an employee from world remit.

I explained them including to a manager that I didn't do this and to please investigate.
First able I don't know any people from Indonesia.

Worldremit is not a company you can trust.
fraud@worldremit.com they don't do their job as they know who did it. Their own employees.

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9:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

WorldRemit m-pesa service

Hallo

I am Kenyan Citizen living in Germany And a longtime Worldremit customer. Since I opened this account I have made all my money Transactions through the M-pesa Mobile money transfer Service.

What sought of Amendments or Alteration did you people make since the M-pesa service seems not to be recognized at anymore?🤷🏾‍♀️🤷🏾‍♀️
Equitel service has very low allowance for money transfer and regardless of the situation, no one at home, referring to my family members has/uses this service apart from M-pesa mobile Money transfer ...

Can anyone please explain or give a concrete information on what sought of Alteration has occurred regarding M-pesa mobile money transfer service or why it ain't at your service as an option ? Is it completely omitted from your service or it's just a temporary issue ? What is wrong ?

Yours sincerely
Salome W. Wanjiru

My Email Adress; [protected]@yahoo.de

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Resolved

Nothing has been resolved... Still waiting for your response !!!

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9:36 pm EDT
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WorldRemit I wish to find out about the money I sent on the 10th of october

I sent money to cameroon on the 10th of October but my recipient has not recieved the money but i got a message from worldremit that the money has been collected from Express union. Express union said they cant find the trasanction in thier system so please i wish to know what is happening and the town and branch the money was collected. My email address is [protected]@yahoo.com. I am in Canada. My names are Ojong Ebot Nki.
Thanks

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2:22 pm EDT

WorldRemit stolen identity and money from my account

My debit card was used online to transfer $1, 380.00 abroad, I live in Kansas the person made an account from Denver, Co, late at night they were just melting my account away $600.00 at a time, they have no security, they get money also from stolen accounts so they don't care, going to social media and I will take it to everyone and anything that will listen to this scammer Worldremit. Disgusting stealing from hard working americans and they just allow it, don't use them, stay away.

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WorldRemit Customer Reviews Overview

WorldRemit is a leading online money transfer service that allows users to send money to over 150 countries worldwide. The platform has received numerous positive reviews from customers who appreciate its convenience, speed, and affordability.

One of the standout features of WorldRemit is its user-friendly interface, which makes it easy for customers to send money from their mobile devices or computers. The platform also offers a wide range of payment options, including bank transfers, credit and debit cards, and mobile money.

Customers have praised WorldRemit for its competitive exchange rates and low fees, which make it a cost-effective option for sending money overseas. The platform also offers a variety of delivery options, including cash pickup, bank deposit, and mobile wallet, giving customers flexibility and convenience.

Another key advantage of WorldRemit is its commitment to security and fraud prevention. The platform uses state-of-the-art encryption and verification technology to protect customer information and prevent unauthorized transactions.

Overall, WorldRemit is a highly recommended money transfer service that offers fast, affordable, and secure international transfers. With its user-friendly interface, competitive rates, and wide range of delivery options, it's no wonder that customers consistently give it high marks.

WorldRemit In-depth Review

Website Design and User Experience: The website design of WorldRemit is clean and user-friendly. The layout is intuitive, making it easy to navigate and find the necessary information. The color scheme is pleasing to the eye, and the overall design enhances the user experience.

Range of Services Offered: WorldRemit offers a wide range of services to meet various money transfer needs. From sending money to family and friends to paying bills and topping up mobile phones, they have a comprehensive selection of services that cater to different requirements.

Ease of Use and Navigation: Using WorldRemit is a breeze. The website is designed to be user-friendly, with clear instructions and prompts throughout the process. The navigation is straightforward, allowing users to easily find the desired services and complete transactions without any hassle.

Transfer Fees and Exchange Rates: WorldRemit provides competitive transfer fees and exchange rates. Their fees are transparently displayed, allowing users to know exactly how much they will be charged for each transaction. The exchange rates offered are also favorable, ensuring that users get the most value for their money.

Speed and Efficiency of Transfers: WorldRemit excels in terms of speed and efficiency. Transfers are processed quickly, with many transactions being completed within minutes. The platform also provides real-time updates on the status of transfers, giving users peace of mind and confidence in the process.

Security and Privacy Measures: WorldRemit prioritizes the security and privacy of its users. They employ robust security measures, including encryption and secure data storage, to protect sensitive information. Additionally, they adhere to strict privacy policies, ensuring that user data is handled with utmost confidentiality.

Customer Support and Assistance: WorldRemit offers excellent customer support and assistance. Their support team is responsive and knowledgeable, providing prompt and helpful solutions to any queries or issues that may arise. Users can reach out to them through various channels, including email and live chat.

Mobile App Functionality: The WorldRemit mobile app is feature-rich and user-friendly. It allows users to conveniently send money and manage transactions on the go. The app's interface is intuitive, making it easy to navigate and complete transfers with just a few taps.

Transparency and Trustworthiness: WorldRemit is known for its transparency and trustworthiness. They provide clear and upfront information about their services, fees, and exchange rates. The platform is regulated by reputable financial authorities, further instilling trust and confidence in their services.

User Reviews and Ratings: WorldRemit has received positive user reviews and ratings. Many users appreciate the ease of use, competitive rates, and fast transfers offered by the platform. The positive feedback from satisfied customers further reinforces the reliability and quality of WorldRemit's services.

How to file a complaint about WorldRemit?

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1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with WorldRemit in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with WorldRemit. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint or review about WorldRemit on ComplaintsBoard.com.

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Phone numbers

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Website

www.worldremit.com

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