The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Work Out WorldPersonal Training Scam

I signed up for a memebership at WOW in Wall NJ and was made aware that it was a 12 month contract which I was fine with. I was then set up with a fitness assement at the MenloPark Mall WOW with Alex(personal trainer). He told me about purchasing some training sessions with him for $200 initial fee. He said that I could cancel anytime and I should try it out. If I did not cancel it will be billed monthly. I purchased 8 sessions for $437 and then tried to cancel. I was then told I was locked into a 12 month contract which was never explained to me at all. I met with Kelly(manager of the PT dept) and Alex on 7/13 at 5pm. She agreed to cancel the membership and refund the $437. Alex admitted we never went over the contract which we did not.Since then I have been charged an additional $200 on 7/15. I have not used any of the sessions because of the fact that I feel dupped into a contract I never wanted. No one explained any of this when I signed up with Alex. Do not go here it is scam and you will never get a refund even though they lie to you about the sessions. I see plenty of complaints we all need to contact the BBB about this shady company and there practices.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.