This fitness centre guys has lessened my respect towards this country.i am from india working in dayton.I have enrolled myself and my mom in this premier fitness .The person at customer care have spoken very sweet to me and got the long list of documents signed without giving me an inkling about the fact that I am siging a 3 yr contract !!!.
I came to know about it only when I tried to cancel the memebrship since I am moving to a diffent city and my mom is going back to india.
They want proof of address and after providing them they are telling that the adress is insufficient.
I have called them for 2 months and I have sent number of dcouments establishing the fact without any success.
These guys are REALLYYYYYYYYYY BAD BAD BAD
My friend "M" and I wanted to get in shape, so he joined a fitness club, Premier Fitness in Alamogordo, and he convinced me to join too. It is an impressive looking gym, lots of equipment. But the problems started soon. M says he started to get gay men after him in the showers. Since M is not gay, this disturbed him. He said on several occasions that men would make hand signals at him in the bathroom/showers, and sexually intimidate him, stand too close, harass, etc. I joined an exercise class because I did not have the motivation to stay on the machines by myself. The instructor was repeatedly flirting with the women, texting on his phone during our class time, and taking pictures of us with his phone. I for one did not want a photo of me in my workout clothes going around the internet. There were several staff members who are very unprofessional. They would be talking about their sex lives very loudly in front of us all, and they would fight, bicker, joke around, and be on their cellphones instead of taking notice of us when we would come into the building. They would all disappear, one time I wanted to buy an energy drink, and not one staff member was in sight. I finally found them all smoking outside on the side of the building. When I said i wanted to buy a drink, one of the girls rolled her eyes and told me "Cant you see we are on our scheduled break? we will be back inside in 15 minutes". About a week after that I was back to get on a treadmill and I could not find a papertowel or toilet paper in the bathroom and it was the same issue. The staff was all outside goofing around and they were extremely rude to me when I approached them. As I was walking away one of the black staff members made a very racist comment about me and they all laughed. I had had enough, and when they all finallly came back in to "work" I told the girl at the front desk I wanted to cancel my membership. She saw I was mad and at first said no problem. So I was glad to get out of there. But the next month I was charged again for a new month of membership. I went back in and demanded to talk to the manager. After some waiting the manager came out and said I had this or that on my contract. I told her I wanted nothing to do with Premier Fitness and she finally said she would credit the money back to my credit card. M told me his air force friend had the same issue, that he was charged for months after he canceled his membership. BEWARE!!!
We paid Premier Fitness $300 for 6 sessions with a Nutritionist. The Nutritionist either quit or was let go after 2 sessions and was not replaced. We requested a refund of $200 or time added onto the end of the gym contract. We paid $350 for a years membership so 7 months added would be fair. We were offered 1 month, I explain that was not acceptable and we would not be leaving until a suitable solution found. I was told to leave or the police would be called. The story ends with me being escorted out by Police and not allowed on the property. Thanks for stealing my money Premier Fitness. Sorry for asking for the services I paid for!
I was a member back in 2005. After my one year I cancelled my membership. Over a year later I get a letter from Premier Fitness that I owe them money(Nov 13, 2007). I call twice to talk to the individual who wrote the letter and that person never called me. I finally hand delivered a letter to the Huron Street location(Nov 20, 2007. I state in the letter that my one year subscription was over a year ago and no longer wanted anything to do with Premier Fitness. Today, almost 4 years later, I receive a call from NCR telling me I owe Premier Fitness over $2, 000.
I just received a bill from these ###s for $158.00 saying that I had an overdue balance, and that if I don't pay it in 30 days I would be sent to collections.
I have not been to this gym for FOUR years, nor did I have a membership ever! I had a personal trainer for a certain amount of sessions which I payed off and dealt with about 3 years ago.
I don't even live in the province anymore and they're still finding a way to send my parents my mail!! There is no way on earth that I owe this ### gym any money at all!
Also, what the hell kind of accounting department do they have going after people for bills from FOUR years ago????
### Gym...NEVER sign anything there...EVER
Worse location to date!. The worse customer service ive seen, the staffs are rude and incompetent. Came in to cancel a membership and 3 months later i still get charge, on top of that they dont even have my cancellation on file or the original request form i signed. luckily i had my copy and showed them just how stupid they were for trying to accuse me of lying!. im ashame and disgusted at this place its silly to think i had to hold onto a copy of the cancellation form from 3MONTHS ago just to proof i was right and that they screwed up on their end. Just think of how many people they scammed and cheated, had those poor people threw away their receipts believing these Premier staffs could perform such a simple task of entering the information onto their computer, they too would be dumbfounded like i was. Honestly, this yorkdale location is in need of new management perhaps one that can regulate their staff and train them to really service the customers, because under Mary-Lyn's management your going to embarrassed the company with her lack there of management skills. Worse gym ever!!!
My complaint is simiar if not identical to the other complaints I have just read on you board.
I signed up for a family membership with my husband in Feb last year. I expected to get some help in setting up a exercise program to deal with a medical condition.
First appointment was with a nice woman who informed me she was a fitness consultant. She did some computer test based on my body and said that I needed to hire a trainer. She told me the cost. I shaid that I was on a limited pension for disablity and did not have that kind of disposable income.
I stayed with the club until Dec when I asked them to cancel my membership. I was told that that was not possible because I had years contract. They said that I could put this on hold (but still get charged)
or I could transfer to my husband. So I let them add 3 months to his account. I thought that this would then be over.
We did not received any charges until May. In May we were charged
35.00. In May I also lost my credit card and had a new one issued. This ment that they couldnt charge it again. I went to the club this week to deal with the money charged in May and was told that not only were they not going to cancel the May card but they would not cancel my membership until I paid them another $126.00 in arrears that they were unable to charge my credit card.
I lost my temper and left in a huff. On my way out I told everyone in the lobby not to join the club (in a rather loud voice).
I called head office and was told the same thing, pay the money and you can cancel the membership. If not we will refer payment to a credit agency.
Is there any recourse?
My friend got me a "free" month at premier fitness, at least that is what the women working there had said. She also said if i sign some papers i could get my friend a "free" month. So i went and signed the papers, without examining the papers of course, going on the words of the employee. About 2 months later i had found out that they had been billing my bank account 50 bucks a month. Then when i had no more money in the bank they sent me a letter in the mail informing me that i had not been making payments. Of course i had no idea what they were talking about. So they sent me copies of my bank card and the papers i signed, which the only part of the paper that was my handwriting was the signiture, they had filled in the rest after i signed, they said they would "take care of the rest", making sure i wouldnt have any second thoughts about checking the paper i had signed. So now theyre trying to bill me the money still. Heres how the scam works; They give you a tour of the place and telling you how great it is, then they tell you you can get a month free!(ya right) So they ask you for your bank card, telling you it will not be for any payment or charging you, they say its for some other non suspicious reason, so you do. Then they ask if you know any friends to give them their name and to sign a peice of paper so they can contact them and give them a month free. But after actually reading the thing i saw that it was a contract/friend contact info sheet.(they put the 2 together so it kind of disguises the fact that its a contract also.) So they have copies(proof) of your bank accout card and your signiture. So they can say you did agree to everything, but you agreed to that "free" month, but of course they will deny up and down that they said any of that. So now you know about the premier fitness scam and how they do it, and hopefully we as a pissed of nation can get those ### scam artists off the map. I will do my part in the matter. Thank you. Also if you would like proof i will post pictures, my email is [protected]@yahoo.com, contact me there.
I recently finished a 1 year contract with this sorry excuse for a gym. I was informed that I had to cancel...
We've just gotten a call today from Michelle, Stephen Walters law office. I was told that I owe them...
Have not been to the site since June of 2006 - paid for a full year of membership in April of 2006. they keep on trying to get money from my credit card and send harrassing mail for money that they clame I owe. I have told them that I do not wish to enter there establishment again.
I canceled my membership to Premier Fitness in Odenton Maryland back in August. The manager stated that I should be allotted one more payment, then that would be it. Well... they charged me another month. I confronted the manager that assisted me with canceling my membership, but my paperwork mysteriously disappeared. They tried to give me a free month membership, but how do I know if they're going to lose my paperwork again and continue to charge me? I told her that I wanted my money back, but she insisted that the owner might not grant my request since there's no paperwork to prove that I canceled my membership. I should have got a print-out of the cancellation, but I guess it's partially my fault for not getting it. Lesson learned! What really upset me is that they would not take any of the blame. It was a lot of, "If I did cancel the membership..." or "We document everything into our database...". Not this time! I guess they didn't pay attention to detail this time. Thieves...