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So much for the "Month to Month" membership. I called today to cancel because I will be moving soon and I was told I have to give them a "60 Day" notice. This was something they had disclosed to me (except the Sales Person said 30 days) and I was told I would have to pay one more month. After reading these testimonials, I will be going down to the gym in person tonight to cancel my membership officially and I don't think I'll be going back, even after I move. I just think it's pretty slimy to lure customers in on a "Month to Month" membership program, which implies that the membership can be canceled within a month. Personally, I think this is deceptive... I understand that month to month actually refers to the fact that you aren't signing a multi-year contract and that you have the ability (so they claim) to walk away with notice. Shame on Lifestyles!
Country of complaint: United States
Contacted Lifgestyles on 8/11 to cancel my month to month membership, I was not in town, and could not come cancel in person. On 8/20 they debited my account for another months membership. On 09/06/07 I went in person to sign their formal cancellation notice. When asked to sign a BLANK CREDIT CARD BOX ON THE COUNTER, I ASKED "WHAT AM I SIGNING" AND WAS ADVISED IT WAS MY CANCELLATION NOTICE, THAT THEY WOULD GIVE ME A COPY OF. I signed the blank box, and they printed the cancellation notice, reflecting cancellation on 09/06/07, and that they would debit my account again on 09/20/07 and that I acknowledged this, and accepted this. I absolutely DID NOT ACKNOWLEDGE THIS OR ACCEPT THIS ADDITIONAL CHARGE, AND LIFESTYLES UNDERHANDED WAY OF DOING BUSINESS IS DECEITFUL I will never do business with this company again, and I will be sure to let others know how they operate. I have contacted my credit card company and given them written notice that I do not authorize any further charges from Lifestyles.
Customer Beware!