The complaint has been investigated and
resolved to the customer's satisfactionResolved Woman Within Credit Card — Late Payment Charge When Payment Was Submitted on Their Website the Day BEFORE Due Date
resolved to the customer's satisfaction
My patience with this company and this family of credit cards is totally exhausted. Every point of contact with this bank is a trial and not a pleasure. Their website is primitive at best. You submit your payment and they do NOT furnish you with a confirmation number. This past month, I cancelled my Roaman's Card due to a $20 late fee when I truly "forgot" to pay. This month, there's another $20 late fee when I made the payment the day before the due date. My full payment for the Roaman's card shows on my bank's transactions. The payment submitted for my Woman Within Card does not. I truly believe this is a "rip-off" bank. First, look at the interest rate on your card. Mine says 24.99%. OUTRAGEOUS! Second, I believe they make it difficult to contact them. I think they make it unpleasant to contact them so you will choose NOT to conact them. I went through all that today (Dec. 26). Yes, yes, I know it's a federal holiday. So why didn't their telephone recording say that their offices were closed for today at the beginning, instead of at the end. Ok, okay, that's all public relations. The meat of my complaint is this: don't credit card companies have a responsibility to maintain a modern-enough website to credit payments when they are submitted? Shouldn't they provide confirmation numbers? Why do they get away with having primitive websites, and then charge you the customer for their blipping mistakes? Yes, I'm willing to be the front man (or woman) on a class action lawsuit against this blipping bank!!!