Wish
reviews and complaints

I've recently purchases quite a few items from wish.com and in the past, i've never had any issues. But now, after placing the orders i've placed, when the original expected delivery dates come and still no delivery, wish is now changing the expected delivery dates in order to prevent buyers from holding them to their delivery dates and requesting refunds! I have been taking screenshots of the webpages to have as proof! Such as the one's attached.

May 27-31, 2020
I've been trying to check the tracking on items purchased through the tracking email. I use the Google option of login, default browser is Edge. I kept getting "An error occurred with Google! Please try again". I cleared history and cache with no change.
Did a search into the problem. The closest suggestion using a different device was they used Chrome browser. I did so and was able to login to Wish.com through the tracking email, but the items page that loaded was totally blank. Cleared the data on that browser with no change. So I just logged into Wish.com directly and was able to access all my information including the tracking.
So there must be issues with Edge and issues with the tracking email.
There are a lot of frustrated people out there! Hope this helps some if it gets posted to where they can find it until wish.com is able to fix the problem.

I put 100.00 dollars on wish. After I was finished & tried to pay for my selections I am directed to screen saying it needed ccv for my credit card, but I don't have one because I put 100.00dollars in my account. And I have gone back & fourth with emails saying they are happy to help but to no avail. Because all things they say to do to correct the matter, I have already done. And for such a problem so sinple is what really sucks& in their emails I am getting the feeling that they are kinda like insinuating the problem is on my end. And after almost two weeks I have become frustrated 😞 with this.

My 1st experience has been horrible so far I ordered these...Processing by May 31, 2020
$11.00
Order Details
T
T. Mark | May 23, 2020
Hi T. Mark, I'm Wish's support assistant!
Your order is still processing and could take up to 5 days to ship. We'll notify you when tracking is available!
Is there something wrong with this item?
Wish Assistant | May 23, 2020
Yes
T
T. Mark | May 23, 2020
I'm sorry - Since your order is close to being shipped, I can't cancel or change the order now.
If you need additional help, please contact a Wish support agent. What would you like to do?
Wish Assistant | May 23, 2020
Contact support agent
T
T. Mark | May 23, 2020
Please describe the issue in detail so that we can best assist you.
Please take care not to include sensitive information such as credit card and personal identification numbers in your message.
Wish Assistant | May 23, 2020
Processing by May 23, 2020 Store: Hoffman Black Waterproof Rain Trouser Windproof Hiking Hardwearing Elasticated Pants Fishing Cycling XL, Qty 1...I was suppose to receive this today or by today...If I have to wait much longer I will no longer shop concerning this site any longer and will let others know as well...I have not had this issue like this but only once with Amazon and at least they let me know what was going on but Wish is not notifying me nor letting me know in any way concerning my order!
T
T. Mark | May 23, 2020
Hi T. Mark,

Thank you for contacting Wish.
I apologize for the delay in your order Black Waterproof Rain Trouser Windproof Hiking Hardwearing Elasticated Pants Fishing Cycling.
At this time, we are experiencing logistical challenges outside our control with some of our overseas partners.
Please rest assured that your order is still processing at this time, and you'll be notified once the order has shipped. If you'd prefer to cancel this item before it ships, let us know as soon as possible and we'll be happy to process it for you.
We are working to minimize the impact on customers and thank you for your continued patience and support.
Loremer
Wish Customer Support
Loremer | May 23, 2020

Look it has been 8 days now since you all have sent this message and still no further contact with me aftterwards. I either want my merchandise or a full refund Processing by May 23, 2020 Store: Hoffman Black Waterproof Rain Trouser Windproof Hiking Hardwearing Elasticated Pants Fishing Cycling XL, Qty 1. I will never do this Wish crap again and I will be letting other people know how this is a scam. With a report to the BBB concerning this site.
I either want my mercahndise or a full refund...Processing by May 23, 2020 Store: Hoffman Black Waterproof Rain Trouser Windproof Hiking Hardwearing Elasticated Pants Fishing Cycling XL, Qty 1.
I don't want to be told that it wasn't processed and that I am going to be let known a month later which it is when my merchandise will be processed. I also have all these messages copied with the dates and replies.
T
T. Mark | May 31, 2020
In Progress
We got your response!
A Wish support agent should respond in 2-3 days.

This is what I get with wish so called support team...So far from what I've seen is beyond a joke and is a scam in it's own right.
I will never ever ever ever I mean ever use wish again.
I will let everyone that I know not to use this fraudulent company !
I'm done !

I better receive my product or I will report this to the better business bureau !

I'M STICKING WITH AMAZON !

Your order is on its way!
Confirmation email sent to: @gmail.com
Change email address
Continue Shopping
Processing by May 19, 2020
Item Total
$11.00
Shipping
$2.00
Tax
$0.78
Order Total
$13.78
Edit your Order
Items in your order
Processing by May 19, 2020
Store: Hoffman
My 1st experience has been horrible so far I ordered these...Processing by May 31, 2020
$11.00
Order Details
T
T. Mark | May 23, 2020
Hi T. Mark, I'm Wish's support assistant!
Your order is still processing and could take up to 5 days to ship. We'll notify you when tracking is available!
Is there something wrong with this item?
Wish Assistant | May 23, 2020
Yes
T
T. Mark | May 23, 2020
I'm sorry - Since your order is close to being shipped, I can't cancel or change the order now.
If you need additional help, please contact a Wish support agent. What would you like to do?
Wish Assistant | May 23, 2020
Contact support agent
T
T. Mark | May 23, 2020
Please describe the issue in detail so that we can best assist you.
Please take care not to include sensitive information such as credit card and personal identification numbers in your message.
Wish Assistant | May 23, 2020
Processing by May 23, 2020 Store: Hoffman Black Waterproof Rain Trouser Windproof Hiking Hardwearing Elasticated Pants Fishing Cycling XL, Qty 1...I was suppose to receive this today or by today...If I have to wait much longer I will no longer shop concerning this site any longer and will let others know as well...I have not had this issue like this but only once with Amazon and at least they let me know what was going on but Wish is not notifying me nor letting me know in any way concerning my order!
T
T. Mark | May 23, 2020
Hi T. Mark,

Thank you for contacting Wish.
I apologize for the delay in your order Black Waterproof Rain Trouser Windproof Hiking Hardwearing Elasticated Pants Fishing Cycling.
At this time, we are experiencing logistical challenges outside our control with some of our overseas partners.
Please rest assured that your order is still processing at this time, and you'll be notified once the order has shipped. If you'd prefer to cancel this item before it ships, let us know as soon as possible and we'll be happy to process it for you.
We are working to minimize the impact on customers and thank you for your continued patience and support.
Loremer
Wish Customer Support
Loremer | May 23, 2020

Look it has been 8 days now since you all have sent this message and still no further contact with me aftterwards. I either want my merchandise or a full refund Processing by May 23, 2020 Store: Hoffman Black Waterproof Rain Trouser Windproof Hiking Hardwearing Elasticated Pants Fishing Cycling XL, Qty 1. I will never do this Wish crap again and I will be letting other people know how this is a scam. With a report to the BBB concerning this site.
I either want my mercahndise or a full refund...Processing by May 23, 2020 Store: Hoffman Black Waterproof Rain Trouser Windproof Hiking Hardwearing Elasticated Pants Fishing Cycling XL, Qty 1.
I don't want to be told that it wasn't processed and that I am going to be let known a month later which it is when my merchandise will be processed. I also have all these messages copied with the dates and replies.
T
T. Mark | May 31, 2020
In Progress
We got your response!
A Wish support agent should respond in 2-3 days.

This is what I get with wish so called support team...So far from what I've seen is beyond a joke and is a scam in it's own right.
I will never ever ever ever I mean ever use wish again.
I will let everyone that I know not to use this fraudulent company !
I'm done !

I better receive my product or I will report this to the better business bureau !

I'M STICKING WITH AMAZON !

Your order is on its way!
Confirmation email sent to: @gmail.com
Change email address
Continue Shopping
Processing by May 19, 2020
Item Total
$11.00
Shipping
$2.00
Tax
$0.78
Order Total
$13.78
Edit your Order
Items in your order
Processing by May 19, 2020
Store: Hoffman
Black Waterproof Rain Trouser Windproof Hiking Hardwearing Elasticated Pants Fishing Cycling
XL, Qty 1
Oh and by the way Where in the Hell is the Order ID ? There isn't one !
Oh and by the way Where in the Hell is the Order ID ? There isn't one !

Trying to pay for order, says something wrong with user acct. Go to web site... I did... Gave info want and still not fixed... What's going on.. Have made many orders same user account information... Tried to change credit card number, will need t let pay for my order now... Please fix it or tell me what I need to o do to fix it. If I cancel the account, don't want to lose the list of the things i've order that hasn't arrived yet, that I have already paid for

Hello
I have ordered many things from the Mama's site through Wish and I haven't received any of them
The purse I ordered in April, order # 5e95e65c78932672c4b769e2 Fashion Handbag in Black was to be processed on
April 15-April 21, Price $12.35.
I ordered c-path cleaning machine, rings, bracelets, face masks, a blue purse in May.
My card has been charged for the items
Please help
Rebecca A Schaeffer
4825 N. 24th St
Milwaukee, WI 53209
[protected]

Both items are still on order When I ordered the shipping was $2 and $3 now it is excess of $25. I don't want the items with that kind of postage. Please do not send them to me. A deal is a deal and you cannot raise the postage by that much or at all. I have bought many items from you and other than toilet paper have been very happy with what I have gotten. I still have lots of items out there. I also have 2 bathing suits that have been on order since March with and expected delivery date of April 30. I don't want these either. I realize that the covid 19 pandemic has caused a lot of problems, but that is just too long. Also many items come with no description. I have ordered many seeds and have no idea what I have just gotten.

first order: Item# 5e90a923195e789352b9bb5e Sport Fashion Mask Dust Breath... Store: Selected Kits Total Charge: $53.01
Ordered four N95 Masks, three black and one pink. Took over month and a half to receive, only to find four thin pieces of fabric cut into the shape of a mask. asked geek (wish) for money back and never received refund.

second order: Item# 5e98f72b801d7a2307a56904 Louis Vuitton Purse
Store: serRRflywe43 Total Charge: $66.00
ordered refurb purse, over two months now and have not received item. asked for refund but no response nor any refund received.

Todd Bartz Todd.[protected]@wnco.com

I ordered these May 4, 2020 for a shower I am having on June 6, 2020. I just looked at the tracking, wondering why they are taking so long only to find out they won't even arrive until June 9! I Not only is this incredibly disappointing, but it is inconvenient. If the order was going to take this long, I should have been advised of that at the time of the order. I tried telephoning several times only to get an automated response saying my call could not be completed at this time! I'm livid and rushing to find a replacement. Don't bother sending them at this point they will be of no use to me. Know that I will go on every complaint website about this company. I want a total refund.

I ordered these two masks and when chackin the status of them, it shows them as delivered on 5/17/2020. I have not gotten the merchandize. I already had this issue with wish befor regarding an ther order and they basically called me a liar and said that I had recieved the articles. I let it go once and I am not letting the same thing ha[ppen again. If you care to look at my order, you will see that I reorder the same items from that previous order. I want this matter resolved and I aske for you not to mark an item delivered when it has not. I have tried to contact the support group at no avail. And am not going to play this game again. I will take firm action this time if I have to. Should not keep peoples money nor accuse them of basically lying when they do not recieve their merchandize. I am very disapointed at wish and thei laco of helping their customers or being accesable. I decided to give wish another chance and reordered the same items as the previous order along with other items and orders wich I am still waiting for. I am a home bound sick person and do not need these agrivations. I trust wish until now, but I will not go through the same issues again! I have left many comments on the items reviews and have not gatten the matter resolved. My number is [protected]. I hope someone gets a hold of me and explain the situation to me. If not I will take firm actions againg them. Thanx.

I ordered 2 items from Wish and they are very long overdue. I asked for my money back but they said since it has already been shipped I could not get one. Tracking says after a month they are still in China. I had not idea they were coming from China or I would not have ordered anyways. The same person emails me back each and every time (Gilbert). I asked for a supervisor and did not get any response. Also the delivery date keeps getting upped on the website. My order number is 5e98c145519eaa669ab5ed93

Ordered cell phone on April 18.2020 paid 85.00+12.00 express shipping. Order#5e9ae8ac59c8579d379c83c2 / tracking Ln248521902 CN told it was delivered on april27.2020 Was home all day no one delived.

I also order a tablet on April 25.2020 paid 27.00+12.00 express shipping. Order # 5ea15f5c5c55f987fb236a19/ tracking 1Z6317WA0314079472 asking refunded being blown off

Android 10" tablet Ordered 10th April 2020. $132 AUD
Payment sent to [protected]@wish.com
Merchant: CONTEXTLOGIC AUSTRALIA PTY LTD
Paid with PayPal (10 Apr 2020 09:59:07 AWST)
Transaction ID: 5P9571626J161022B

Sent by
Wish 4PL-Aplus
Delivery to
Greg Barnes
2 Ashtree Boulevard
Wattle Grove WA 6107
email: [protected]@optusnet.com.au
Service: Parcel Post (Australia Post)
Tracking number: 33XJK000255101000935109

I bought earrings and masks from wish.com. I received notification from pay pal that they had made 2 payments to wish.

However, wish never sent me a confirmation or the items I ordered. It's impossible to get a hold of them.

I proceeded to read the customers reviews on wish and learned — that their practices show a pattern of habitual — unethical and fraudulent behaviour.

Please advise on what to do next. I will contact pay pal and ask if I have any recourse on this matter.

I order 2 things from you and all I get is lies I font want the orders anymore cause you set up a system that don't feel happy with wis.com I ain't received my orders ans I ordered the over a month ago/ keep it just give me my money back cause lies that I have been told the day that I was supposed to get my orders have been changed 4 time now. All I want is my money back

And it said I was gonna get it May 8 I ordered this on April 23 and it's May 22 and I'm not sure y it hasn't came yet any really bothers me because I was really relying on wish to get me it so I can start gaming again and get better for my YouTube but yeah I really really need it to come quick or ima need a refund or atleast a faster delivery just because I've waited too long

April 3, 2020 I ordered a 10.1 inch Octacore Tablet. I have not received the item. Contacting customer support was of no help.
Order number :e87d2bb1cfl182c7a4754e87
Bill Ernemann
5100 Randol Mill Road
Fort Worth TX 76112

I get orders repeatedly cancelled and a refund goes into my Wish account not PayPal as account used to purchase. Message reads "problem with you account please go to Wish payment resolution and nothing happens plus much more. Item has a
different name on billing addres etc.
My account is locked. Orders arrive with a different name but my address. No response to emails.

I placed an online order on 21st april 2020 with a 2 week delivery time. I have still not received the items and they keep putting back the delivery date. These items are no longer required as they took too long to arrive and I wish a refund including the shipping costs.
I have tried ringing wish with no luck and also been onto the website to obtain a refund but cannot access this or am not entitled to one according to the website. It is my consumer right to obtain a refund for goods not received.

There are at least 6 items I am waiting for delivery to me, some of the items go back as far as beginning of March !
I have tried to click on customer support but it does not work ! And also clicking on my order history ...does not work !
Here are the items I have PAID FOR but still not received.
120 pcs AB resin green order I'd 5e64333341a611c855f6ded4
Tracking I'd udi80234203my estimated delivery beginning of April.
30 pcs 20mm AB flowers acrylic fine resin
Tracking um74236037ocn estimated delivery April 4 th
20 pcs resin peacock shapes order I'd 5e6433dca585a6c96964080a
Tracking Id um76999434cn estimated delivery beginning of April.
Women's fashion irregular hem colour grey size 4 XL
Order id 5e5eed4217f3b2198ecdfb3d
Tracking id um719195395cn
Estimated delivery April 27th
Women's tunic/shirt light blue size 4XL
Tracking id uUF142940951YP
Order id 5ea754c9dbcobad8997698of
Summer women's T shirt long sleeved colour Pink size 5XL
Order id 5ea7579123676d98f905ac 44
Tracking id UF 144700976YP estimated delivery 11th May.
As mentioned your customer support on my account is not working, I cannot access my order history to contact each individual seller, you are responsible for the correct functionality of your website especially after you have taken customers money, please inform me of the progress of my orders in the next 24 hours, also inform me how to access ALL your functions on my app, I also expect a print out of my outstanding orders showing the full prices paid as you obviously have access to my order history etc, I have been more than patient and will expect your reply in the next 24 hours, before I take the matter up with Pay pal and then if needed legal action please notify me of your receipt of this message
J. Salter
Estimated delivery 9th May