Wise Payments review: Payment not reflecting in my wise account

Dear Wise Support Team,

I hope this message finds you well.

I am writing to report an issue regarding a payment I made to my Wise account. The funds were transferred from my bank on Monday last week, and I have attached the bank payment confirmation as proof of the transaction.

Unfortunately, the money has not yet reflected in my Wise account. I visited my bank to request a reversal, but I was informed that the funds have already been successfully sent and that I should contact Wise directly for further assistance.

Transaction details:

Date of transfer: 30 September 2025
Amount: R5000.00