Anytime Fitness review: Membership

I joined a year ago. I discussed and signed a year long contract. About six months in, I had a severe back injury and I went in to speak to them about canceling my membership. At that time I was told that I could not cancel early unless I paid a $50 fee plus an additional month at $35, even with the doctor's note.
Totally frustrated, I opted to freeze my membership for 3 months and I turned in my key fob. (The lady I had been speaking to answered a phone call and continued to talk while I was sitting there waiting, after 8 minutes I left. I never heard back.
My membership was never frozen. I had sent several emails asking when my freeze was over and no one answered me finally a guy answered my email and told me I was welcome to return whenever I was ready. This made me curious so I asked when the actual date was that the freeze ended. It was only then that he admitted that it was never frozen. I was told I would be reimbursed for the three months that it was supposed to be. I was never reimbursed for the three months.
I went in to pick up another key fob and told the new manager what had happened and she said she would look into it and get right back to me, that never happened.
I asked when my membership was up and she told me it was up in September. I told her then I would be canceling my membership and I left.
I recently tried to submit my membership cancellation and was told that I still had another year. At this point I was extremely frustrated with all of the nonsense I had already been through. Once again I shared my doctor's note with her and she said I could go ahead and cancel. (Why the hell couldn't this have happened 6 months before when I requested it!) This is infuriating!
Now I have been in twice at the times she said she would be there and she was not there (so that I could sign the papers)
I asked her a total of five times to just have the papers there and ready and I would swing by when I could because my hours of work were very similar to hers. She never did this.
The second time I went in looking for her at the time she specified and she wasn't there, I left my key fob there.

What kind if business is this?! I am copying this email and I am prepared to be posting it on every social media outlet, yelp, and my local community pages.

I would like to receive a refund for the last 6 months that my membership should have been cancelled and that is including the 3 months it was supposed to be frozen!