Wilsons Leather Customer Service Phone, Email, Contacts
Wilsons Leather

Wilsons Leather

1 5 2 2 Wilsons Leather
Wilsons Leather Customer Support Very Poor
0 Resolved
2 Unresolved
0% of 2 complaints were resolved
The company's complaint resolution process is ineffective due to poor customer service skills, lack of training and inefficient handling of complaints. There's no proper protocol, tracking or follow-up, resulting in unresolved complaints and customer dissatisfaction.
0% of 2 complaints were resolved
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Overview of Wilsons Leather customer experience

Wilsons Leather has received numerous complaints from consumers regarding their poor customer service, slow shipping times, and low-quality products. Many customers have reported receiving damaged or defective items, and have had difficulty getting a response from the company's customer service team. Additionally, some customers have reported issues with returns and refunds, with some claiming that they were not able to receive a refund for a defective item. Overall, Wilsons Leather has a poor reputation among consumers, and it is recommended that shoppers consider other options when looking for leather products.

Wilsons Leather complaints 2

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Newest Wilsons Leather complaints

6:38 am EDT

Wilsons Leather Scam website

I've placed an order with Wilsons Leather. Shipping was taking to long so I contacted their customer service and asked what was going on and when will my order arrived. Their rep said that my order was shipped a long time ago and said that it'll be here any time soon.
Waited another few weeks and decided to cancel my order. Their rep said that it was not possible since my order was shipped.
Only later I finally found out that my order was not in stock and they never shipped me anything! What a scam! Glad they gave me my money back.

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6:45 am EDT

Wilsons Leather I still have not receiived the jacket

I did order a leather jacket online on november 17th 2006. The Item was sent out on november 19th 2006. It was misshipped then reshipped on november 24th 2006. I still have not receiived the jacket. I contacted the Company and told them to just refund my money. I was informed that was not possible because they had no idea where my order was. All I want is my money back. I did talk to a supervisor she was rude and unfriendly. In the meantime i contacted the postal service and they also have no clue what happened to my order. I have tracking number but that does not help.

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Joey The man
, US
Nov 19, 2022 2:59 pm EST

Cant locate or track package even though they have my money paid for 1 business day and it's day 4 with no shipping info. Not only do they have the money out of my account but they have a hold on the same amount as the purchase.

Celeb Leather Jacket
Celeb Leather Jacket
Houston, US
May 12, 2022 6:17 am EDT

Thank you for giving such useful information that is often difficult to come by. Good job. Excellent article and your website are quite user-friendly. Your website and essay are fantastic. I'm a blogger who focuses on fashion. Here is my website is checked it out

, US
Jul 19, 2010 6:53 am EDT

i have the same issue once.. it might be cheaper in ebay.. but if ure scammed for more than twice or 3x, its the same as if u buy in the shop, and u dont receive ur items.. what about stop buying in ebay, stop giving them money, and start shopping in other shops.. lets stop supporting these scammers.. :)

Is Wilsons Leather legit?
Wilsons Leather earns 91% level of Trustworthiness

SAFETY NOTICE: ComplaintsBoard has analyzed Wilsons Leather and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%.

We found clear and detailed contact information for Wilsons Leather. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Wilsons Leather has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Wilsons Leather has claimed the domain name for for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain. has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Wilsons Leather website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

We looked up Wilsons Leather and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Adult content may be available on It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:
  • While Wilsons Leather has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 2 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Wilsons Leather. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Our Verdict: Wilsons Leather is highly recommended company, but beware of poor customer service. Their 0% Resolve Complaints rating is a cause for concern. We advise using their services securely and reviewing complaints beforehand.
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