Ordered a $620 chandelier from Lighting of New York the end of Sept. When the fixture arrived, about 3 wks later, 1 arm did not light. Was told in Oct that a new chandelier would be sent and that I should return the old light in the new box when it arrived. I was also emailed a shipping lable and was told there were 20 of the chandelier in stock. When I had not received the light by Thanksgiving, I called again and was told that the chandelier was now out of stock. I was then told that packaging would be sent so that I could make the return. It is nearly Christmas and I still do not have the packaging, nor do I have a working chandelier. The Lighting of New York web site is now showing the fixture is again in stock. I have made many, many, many calls to the customer service department at Lighting of New York. There has been absolutely no help or follow thru on their part to get the situation resolved and promised calls are never returned. They have not honored their guarantee. While Lighting of New York does offer good prices, I could never recommend them.