Customer service
We placed a $24,000 order from Lighting New York back in Dec. It was for a new build. When our builder tried to hang our island pendant lights they found that the glass was to large to fit inside the pendant. 3 different men on the job tried to make it work, the builder, the foreman on the job & the electrician. All have hung countless lights in their lifetime & none could get it to work. The glass would not sit flush in the lantern as displayed on their website site. CS told us the lights were handmade & not meant to to sit flush. The lights were absolutely NOT handmade & the lights should sit flush as displayed on there website. They refuse to even return an email or call to correct this issue. So disgusted because we spent 24 grand w/ a company that isn't even professional enough to return a call.
Desired outcome: Allow us to return these 3 defective lights for a refund, or allow us to exchange them for 3 lights that aren't defective.
Replied
This company stole my money and there is no way to reach them
To be honest Lightingnewyork is probably the worst company I have ever deal with and next time I will definitely read the review before buying anything online. I bought a ceiling fan from this store and did not receive it and lots my money. Their customer service said that they had some difficulties with the delivery and asked me to be more patient, then they just stopped replying. I asked for a refund so many times but I can't do anything about it without their assistance! Lightingnewyork is a very bad company and if you don't believe me then go online and do your own research. I will sue them if I don't get my money back!
The complaint has been investigated and resolved to the customer's satisfaction.
I can't believe I had to deal with company. Not only did they falsely the shipping time frame, but their reps. have constantly lied about my order. I bought a chandelier from LightingNewYork and at the time, they falsely advertise the shipping time. Since it was late, my girlfriend and I decided to cancel the order since the house was now fully built and we'll deal with a local company. I called to cancel the order and their reps. said she'll send the cancellation request. I checked online and the cancellation was never initiated. I received an email from a sales rep. name Bryan MacPhearson informing that since I'm cancelling my order, he wanted to help me find a replacement. I politely said I was fine, I would prefer a refund. I called back to find out more about my cancellation and when I will receive a refund. The reps. said they couldn't cancel the order, because it was shipped in the morning. I asked for a tracking number and the tracking number clearly shows it was shipped in the evening. This would have given them enough time to cancel the order. They shipped the order, I contacted FedEx and inform them I'm going to reject the package if they attempt delivery. So FedEx said they will return it back to the shipper. When I finally got my refund, I only got back $430.67 out of $1, 092.42. They decided to keep $661.75 of my money. I contacted a rep. (Josh F) and now he's claiming that it was shipped on the 13th. When I called him out on this, he's now saying it was shipped from the Canadian office on the 13th and shipped from the hub on the 17th, which is another lie. As I have tracking information proving that it was shipped from their New York facility on the 17th. Basically I'm being charge $661.75 for items I don't have, for errors that they've made, constant lies about my shipping, and for false advertising of shipping time frame. That's 60% of my money that they decided to keep. I don't want to take legal action, but I will if I have too. All these could have been avoided if they were just straight up about everything.
They've completely lost my business
I ordered a lamp from this site and it was way bigger than I expected. When I went to return it I discovered there would be a 25% restocking fee. I literally lifted the shade out of the box half way and slid it back in and they want to charge me 25%? I tried to contact customer service MANY times and half the time they ignored me. They said that there's nothing they can do about it even though I was completely unaware about this policy when I made my order. This should be clearly stated at CHECKOUT! If they cared about keeping customers, they would have waived this fee for my first time since I was unaware of it. They've completely lost my business.
Is Lighting New York legit?
Lighting New York earns 91% level of Trustworthiness
Perfect Trust Endorsement: Lighting New York achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Lighting New York. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Lighting New York's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Lightingnewyork.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Lightingnewyork.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a lightingnewyork.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
We looked up Lighting New York and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Lightingnewyork.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Lighting New York has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Lighting New York protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
When I ordered they added $99 shipping fee
This site advertised a chandelier @$812, free shipping, 110% price match guarantee. When I ordered they added $99 shipping fee. I sent e-mail showing a competitor that advertised the chandelier for $812, free shipping. This merchant said they could not offer free shipping; did not honor 110% price match. I canceled my order. They confirmed cancellation. Today, I received UPS shipping confirmation and my credit card account has been charged. Stay away!
They have not honored their guarantee
Ordered a $620 chandelier from Lighting of New York the end of Sept. When the fixture arrived, about 3 wks later, 1 arm did not light. Was told in Oct that a new chandelier would be sent and that I should return the old light in the new box when it arrived. I was also emailed a shipping lable and was told there were 20 of the chandelier in stock. When I had not received the light by Thanksgiving, I called again and was told that the chandelier was now out of stock. I was then told that packaging would be sent so that I could make the return. It is nearly Christmas and I still do not have the packaging, nor do I have a working chandelier. The Lighting of New York web site is now showing the fixture is again in stock. I have made many, many, many calls to the customer service department at Lighting of New York. There has been absolutely no help or follow thru on their part to get the situation resolved and promised calls are never returned. They have not honored their guarantee. While Lighting of New York does offer good prices, I could never recommend them.
The items arrive with serious cosmetic defects
Ordered 2 pendant lights. The items arrive with serious cosmetic defects. These are not physically damaged from shipping. There are serverely warped from the manufacturing process and should have been discarded. Though we ordered 2 exact pendants, they don't look the same at all. When I tried to contact them, I could easily get a sales rep. The sales rep said they could not access the account, only the customer service rep could. Of course, the customer service was unavailable. I sent them an email, I will give them a few days to respond. I checked BBB dot org and they got an F. I will probably file a complaint.
I usually don't write reviews online, however because this company ships merchandise that is obviously defective, I can only classify them as scams.
Overview of Lighting New York complaint handling
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Lighting New York contacts
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Lighting New York phone numbers+1 (866) 344-3875+1 (866) 344-3875Click up if you have successfully reached Lighting New York by calling +1 (866) 344-3875 phone number 0 0 users reported that they have successfully reached Lighting New York by calling +1 (866) 344-3875 phone number Click up if you have UNsuccessfully reached Lighting New York by calling +1 (866) 344-3875 phone number 0 0 users reported that they have UNsuccessfully reached Lighting New York by calling +1 (866) 344-3875 phone numberHead Office+1 (212) 334-9973+1 (212) 334-9973Click up if you have successfully reached Lighting New York by calling +1 (212) 334-9973 phone number 0 0 users reported that they have successfully reached Lighting New York by calling +1 (212) 334-9973 phone number Click up if you have UNsuccessfully reached Lighting New York by calling +1 (212) 334-9973 phone number 0 0 users reported that they have UNsuccessfully reached Lighting New York by calling +1 (212) 334-9973 phone numberNew York Lighting+1 (212) 334-4980+1 (212) 334-4980Click up if you have successfully reached Lighting New York by calling +1 (212) 334-4980 phone number 0 0 users reported that they have successfully reached Lighting New York by calling +1 (212) 334-4980 phone number Click up if you have UNsuccessfully reached Lighting New York by calling +1 (212) 334-4980 phone number 0 0 users reported that they have UNsuccessfully reached Lighting New York by calling +1 (212) 334-4980 phone numberThe Light House
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Lighting New York emailscustomerservice@lightingnewyork.com100%Confidence score: 100%Support
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Lighting New York headquarters78 Universal Rd., Selinsgrove, Pennsylvania, 17870, United States
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Lighting New York social media
Recent comments about Lighting New York company
This company stole my money and there is no way to reach themOur Commitment
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