Willis Automotive
reviews and complaints

This dealership is the worst dealership I have ever dealt with. Not only do they overcharge customers on service, they do it half-assed. I recently had issues with my smartkey and they have done nothing to resolve the issue but ask us to pay $675 for a spare key and wait another 5 days because they have no idea what is wrong with my vehicle. The Minneapolis, MN location dealership was able to send me the same key for $300 and overnight it. They have lied to me many times about my vehicle. They need to be closed or rebranded with people who are actually professionals and know how to service foreign vehicles. I have never felt so betrayed by a company that should be giving me an extra piece of mind, hence why I bring it to the dealership.

I bought a 2012 *** Volt from *** with Xmission. I live in MN and the car was delivered to me with low tire pressure. Nobody ever followed up with me. I still haven't made the first payment or registered the car because the registration paperwork arrived the day before my car broke down on 35W due to overheating, 3 weeks after I bought it. It took 5 business days to get authorization to fix it. I was referred to *** at Wllis who NEVER RETURNED A SINGLE CALL OR EMAIL. The mechanic said the tires were at 5 4/32. The shocks and struts were scraping. The thermostat, radiator housing, and a broken hose were causing the car to overheat. I would talk to the mechanic, then talk to *** who would talk to *** who would talk to ***, then get back to me with questions for the mechanic and I would get back to *** and the cycle would start all over again. On the 4th business day, I was able to skip the middlemen and DeeNee with Willis spoke to my mechanic. She argued with him and got angry. She refused to pay the diagnostic fee. She argued that the shocks and struts weren't leaking so they were fine. She argued that the tires were fine and the mechanic was just trying to sell me more. THE *** WERE THE ORIGINAL MANUFACTORS AND 10 YEARS OLD. The tread, which is the recommended replacement, is actually irrelevant because again 10 years old and 96K miles. They needed to be replaced 4 years ago. Willis begrudgingly paid for the problems causing the overheating and put 600 towards tires which I then upgraded. They refused to pay for the diagnostic fee or the shocks and struts so I will have a 2K bill in a couple months. Through all of this, I was using my old car which on the 4th business day, my 6th day of not having my new car, my old car broke down on the road and I sat on the road for 90 minutes with a dead phone. This took 4 emails (unreturned), 10 texts, and 35 phone calls, 5 business days and 7 days of me not having a roadworthy car.