WildBlue Communications, Inc. — Mispresented product!
I had Wildblue Internet installed at my home 7 months ago. The service has never functioned properly. I have problems getting any internet service on a regular basis, and am constantly finding I cannot send or receive emails. After 7 months of constant complaining and troubleshooting with Wildblue, the company is still unable to fix the problem. I want out of my contract and they refuse, indicating I am responsible for paying for the last 5 months of the contract. The company has far from lived up to its promises in its contract. Most recently, I called the company about 3 weeks ago and said I wanted to cancel and it is no longer authorized to take money from my account. Guess what? They took money again two days ago without authorization to do so. I recently loaded dial up on my computer. It's faster than Wildblue's supposedly fastest package. I have filed complaints with the Federal Trade Commission and the BBB, and this company simply does not care!!!
DO NOT GET INVOLVED WITH THIS COMPANY. IF YOU HAVE PROBLEMS WITH THE SERVICE, YOU ARE ON YOUR OWN!!!
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