WeTransfer review: Unauthorized charge for a yearly subscription, for $228.00

My printer, Licher, sent me a draft via WeTransfer, and when I tried to open it, there were three options. I clicked on the first one, a “free trial for a few days”, since I only needed to view the document once.

A few days later, I got fraud alerts from American Express and my bank, California Credit Union, for suspicious activity. Turns out this “service” tried to charge me $228 for a yearly subscription! They didn’t get through on my credit cards, but they succeeded through PayPal.

I reported the charge as unauthorized, but PayPal denied my request. And forget about contacting WeTransfer. Every link you try does not work. There’s no phone number, no customer service, no one to talk to. The only reply I got was an email with a broken link.

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