Westinghouse Digital Electronics — hdmi port not working, no customer support
I've had to send in a 19" LCD TV for service since the HDMI port has stopped working and the sound has deteriorated to the point, it's almost inaudible in the six months I've had the TV. I wound up driving 50 miles to take it to a service center that was almost impossible to find, and now I'm told that getting parts for it will take over a month. I've called their customer support line and tried to move up the line to find someone who seems to actually care about their customers, but I haven't found one yet!
I live just outside of the third largest city in the country, and they have all of two service centers within driving distance and they can't seem to get parts in less than a month for anything. Their support line actually wanted to give me some web sites where I could search for the parts and then I was supposed to call the service center and tell them so they might get them quicker.
Totally unbelievable! They offer to replace it..., if I make the 100 mile round trip to pick up the TV, which is in pieces now, and then ship it at my expense to California and then wait for several weeks until they send me a 'refurbished' unit! I swear I'll never, never, ever buy anything that says Westinghouse on it again! I'm going to tell my experience to anyone who will listen and they may save a few bucks by not caring about this customer, but I'm going to cost them far more in sales than they could possible care.
I've found out the whole Westinghouse name seems to now be part of some Chinese or Korean conglomerate that just seems willing to cheat anyone they can out of their money by selling total crap and then not offering any customer support!
I'm going to do some more research and find out what the actual name of the company that owns the Westinghouse name is, and make sure I never, ever buy anything from that outfit again and I'll spread the word as far and wide as I can!
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