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Wells Fargo Customer Service Phone, Email, Contacts

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4.4 7548 Reviews

Wells Fargo Complaints Summary

624 Resolved
1094 Unresolved
Our verdict: Engaging with Wells Fargo, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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12:20 pm EST
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Wells Fargo employment recruiter

The text displayed between myself and a hiring manager in Charlotte, NC I feel I was being dismissed and the recruiter was not trying to help. I would like to be able to interview for the position but I would not like to speak with her because I feel as if she would not really help

-----Original Message-----
From: DEssence Lee Black
Sent: Thursday, December 19, 2019 2:05 AM
To: Williamson, Claire
Subject: Interview Status

Hello Ms. Williamson, Im contacting you regarding the status of an application and interview I was offered. On Tuesday December 17th, 2019 I received a text message to schedule an interview for the position ( Phone Banker 1 ), but on Wednesday December 18th, 2019 I received an email stating I was ineligible for the position. I would like to confirm if these two positions are the same and am I still to attend the interview I have scheduled. As well as I may need the proper address for the interview.

On Dec 19, 2019, at 9:07 AM, Virginia.C.Williamson@wellsfargo.com wrote:
Dessence,

I would double check the email you are referring to (must be a different position outside of Wells Fargo). I have you on my calendar for a phone screen Friday. Please make sure to call in to the Bridge line at the correct time.

I also checked your application this is the only position you've applied to at Wells Fargo. I am not sure where the confusion is, we never send out emails stating "you are ineligible" for the position, unless you fail a background, but that would come post offer. Hope this helps.

Thank you,

Claire

-----Original Message-----
From: DEssence Lee Black
Sent: Thursday, December 19, 2019 11:23 AM
To: Williamson, Claire
Subject: Re: Interview Status

I certainly do apologize for the confusion may I please confirm the email you have on file to make sure Im receiving the proper information about the position. It should be ([protected]@gmail.com)

On Dec 19, 2019, at 11:24 AM, Virginia.C.Williamson@wellsfargo.com wrote:

It must be this one, otherwise you wouldn't have my contact information.

Have a great day.

Talk to you tomorrow.

Thank you,

Claire

-----Original Message-----
From: DEssence Lee Black
Sent: Thursday, December 19, 2019 11:39 AM
To: Williamson, Claire
Subject: Re: Interview Status

I have your contact information because I received a text messages about scheduling the interview only with it. In the text it informs me to check my email for more information and I have yet to receive any email. Hence the reason I asked you to confirm the email I had on file. Due to the dismissal of my situation like I cannot comprehend who I receive emails from, what they are about, and how you simply can't confirm the email I have because obviously some information is being misconstrued which is rude and unprofessional on your end I'll no longer be interested in the position. I will be getting in contact with someone over you as well regarding your demeanor and how you handle possible employees.

THANK YOU.

Dessence,

I am sorry if you feel this way. You have access to your application within our Careers website and you can view/ edit all the information you have entered when you applied to the requisition. If you would like to withdraw from the position, that is 100% up to you. At no point have I been rude or unprofessional, sorry you feel that way. Best of luck to you and in your job search.

Happy Holidays :).

Thank you,

Claire

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5:41 pm EST
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Wells Fargo individual banking

WF removed a large amount of money from my checking account without authorization five days ago putting my account into overdraft. I was without funds. They did not explain, help . I lost hours over Thanksgiving weekend, Monday, Tuesday and today trying to deal with getting this straightened out,

They haven't returned the money . I've spent approximately 7 hours on the phone with customer service and visited my branch three times. Online access to my account was denied. Recurring payments were frozen. My debit card was discontinued.

Further, they've offered no explanation.

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12:16 pm EST

Wells Fargo over limit fees

Yesterday, or the day before, I've paid the overlimit fee of $7 and something cents on my credit card. And when I checked today, it went up to over $22. This isn't the first time this happened to me. I would pay the overlimit fee two times before, and it would still go up.

I don't know what is going on with Wells Fargo, but they're being leeches lately, and it's stressing me out, because they would literally TAKE money from my credit card, on top of charging me. I don't remember them used to doing that honestly, but stuff like this makes it hard for people with low wage jobs to make their payments.

I have a spending habit which got me in the red in the first place, and I've been better at it lately. And these vampires are not helping.

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1:47 pm EST

Wells Fargo Home project credit card

Dear Customer Service,
I have decided to close my account of 6 years due to lack of customer service. I have been a consistent customer and was happy with my Wells Fargo card until today. I went online and checked my account balance and paid the remaining balance in full. I received a statement after a few days stating I owed more money. I've called customer care and spoke to Melanie about an interest charge of $24.86 after I paid my account in full and wanted to have it waived. The line of credit is $27, 000 and it was paid in full with no late or missing payment.

She said that interest can be waived. Now, I clearly understand how you guys don't care about customers or customer service. You would rather lose a customer with a line of credit of $27, 000 who will likely use that card again where you guys will make thousand dollars of interest instead of waiving $24.86

To my understanding, Wells Fargo doesn't give a fly about loyalty or customer service.

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11:21 pm EDT

Wells Fargo Homeowners repair check delays

Filed a claim with my homeowners policy beginning of August 2019. Paperwork and signed check from State Farm was submitted to Wells Fargo Property Loss Division/Loss Mitigation August 26th. After repeated calls and resubmission of documents requesting self contracting, check is finally issued and received September 24th for 1/3 total amount of submitted check.
I was told repeatedly that 50% of the repairs needed to be completed before a second disbursement of another 3rd in would be released. Final installment would be disbursed upon completion of 90% of the repairs with inspections prior to each check being cut. If repairs were at 90% for first inspection, all remaining funds would be sent, as per several representatives.
Inspection deemed 90% complete October 23rd 2019 and receipts faxed over October 29th.
From the beginning, multiple calls almost daily were made to the property loss division with different answers frequently provided for the same questions.
On October 29th 2019, after being told on several occasions by several different Wells Fargo Representatives that the balance remaining of the claim check would be disbursed in its entirety once the inspection met 90%, I was informed that inspection had to be 100% and the total remaining funds would NOT be disbursed until that time. Not ONCE was this EVER disclosed to me or discussed!
The friends I have helping me with repairs have exhausted the first installment of $2201. They are working without pay currently.
My intent has been to use these funds to make other necessary repairs to the house with the intention of selling. The delay in receiving my claim check due to the widespread and complete incompetence of the Property Loss Division is causing unmitigated stress and anxiety! I have NO idea how this Division can operate this way! It is utterly appalling and absurd! I have been lied to repeatedly and nobody gives a damn. They should be fined for sheer stupidity alone!
I now have to wait even longer for an exception to be made (apparently that requires 5 business days for someone to read a piece of paper), a check to be cut (2 business days), and it FedExed to me (overnight or 2 business days, nobody knows). To say I am beyond furious is an understatement!

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shanks familly
, US
Oct 10, 2022 10:32 am EDT

If your still dealing with this , could you also help us ? we are just about to start dealing with wells Fargo property loss due to a fire.

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12:44 pm EDT
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Wells Fargo liz bryant evp national sales manager wells fargo

I am Ereca Miller wife of John Shrewsberry CFO of Wells Fargo. Liz Bryant was after my husband for the CEO job, of course she didn't get it. My husband confessed to me that they spent some cozy nights together in Aspen but no more of that is going to happen. Liz Bryant is disliked by everyone at Wells Fargo she is responsible for much of the mortgage fraud and foreclosures that stole people's homes, especially from black customers. Everyone knows this and the public needs to know. You can see from the picture than John and I are very happy together so Liz stay with Brooks and keep away from my husband!

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12:07 am EDT

Wells Fargo account takeover department

My banking account was closed based on authorized access for a loan to pay emergency bills. I'm unable to access my online banking account I've been trying to get in contact with a representative to get a claim number so that the situation can be resolved as soon as possible. Really hoping for a response. Available to any calls or emails.
[protected]@gmail.com
[protected]

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5:43 pm EDT
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Wells Fargo zelle

I had sent funds to my daughter to pay for a cell bill. I enteted my daughters mobile phone and submitted the amount. My daughter gets an email stating that the funds were credited to her pnc bank account. My daughter does not and never has had an account with pnc. Needless to say I called your 1800 number and filed a dispute. I was credited the monies to find out your company took the monies back. How can a customer have to pay the penalty that pnc bank never updated their clients phone number and my daughters phone number is the same. I asked for the case to be reopened and it was to find out it was closed again. When speaking with your representaive I was told wells fargo is not going to work on getting my monies back because pnc refuses to give it back. Kind of funny how the customer loses. I am considering on moving my bank accounts elsewhere and informing friends and family to do the same. Your company has gone south and I can see why. There is no more care for clients...just your pockets.

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12:35 pm EDT

Wells Fargo credit card

Could get no resolution to account closing for $42 outstanding bill. Did not receive alert of a problem. Billing statements were confusing to agents I spoke to. I lost considerable amount of rewards without restoration. I feel I was treated unfairly considering all circumstances and billing confusion. Lack of timely notification. I have had previous issues with auto pay not working and poor communication. WF is detrimental to maintaining my great credit rating history

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12:20 pm EDT
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Wells Fargo new ceo of wells fargo is a joke!!

I can't believe they picked this guy Charlie Scharf to be CEO of our company! Everyone knows he hates women and blacks, he's a puppet and nobody likes him. I was after the CEO job but of course I won't get it because I'm a beautiful smart and successful woman. My name is Liz Bryant and I applied for the CEO position of Wells Fargo because I know the company inside and out and the picked this guy Charlie Scharf! Total joke!

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2:43 pm EDT

Wells Fargo unable to access joint information due to pointless policies

BLUFF:
1) mobile banking (either online mobile or through app) should allow for complete control of bill pay - including cancelling a bill payment
2) joint accounts should be able to see all set-ups created by any party on any online account that has a joint stake in the account - specifically in bill pay
3) joint account parties should have the right to opt in on the default to keep other joint account holders from having access to the joint account settings that they set up individually. The default should not be cut off access.
4) the policy that 2 or 3 cannot be done because of security is a farce. Nothing stops either of us from seeing what was done, who did it, and when it was processed, nor are we blocked in any way from creating or removing our own spending obligations (bill pay, deposit, withdraws, credits, etc). we certainly can not be stopped from damaging behavior on joint accounts (overdraws, removal of all funds, etc), therefore claiming a security issue prevents joint parties from editing obligations made by any of the joint parties on joint accounts is ridiculous.

The Story:
My wife and I have a joint checking, savings, and credit card account. WF requires us to have separate online accounts. This creates a sense of security, because if there is a problem I cannot deal with issues on her account through WF customer service.

This makes sense. If my wife opens her own checking account or credit card or what have you, I should not be able to access her online account and do whatever I may with her personal finances.

However, on joint accounts there is an unnecessary separation of information. My wife is not tech savvy, and so when we established our accounts we created just one web account on her specific debit card. I established all of our bill payments on that online account. She rarely touched the account. Sometimes she would get the password and lock both of us out of the online account. Customer service would not let me reset the password - again, this makes sense, but was frustrating. At WF suggestion I made a second online account in my name. However, this one does not show the online bill payments that I set up on her online account.

Recently, I noticed that our bill pay was paying our cable and that our cable was also our cable company was pulling money using autopay that I set up. When I tried to cancel the WF bill pay using their mobile app I could not see the bill pay in my account. After switching to her account I could not cancel the bill pay in mobile (terrible not to have full features on mobile). I called an agent who would/could not help me because I was not my wife. I finally cancelled it, using her account, using a desktop online access.

The issue here is, Why can't I see all of the bill payments associated to our joint accounts (checking, savings, & CC) and edit or cancel them on either online account? We agreed we wanted these accounts to be JOINT.

It's not like I can't see in my transaction history that a payment has gone out, that its reoccurring, and that she set it up (or that I set it up) - our names are labeled next to the transactions. Therefore, there's no privacy of transactions (ie, no real security there). What's the benefit of me not being able to access it on my online account?

Either of us can clean out the account, dump a bunch of money in it, set up payments to anyone/anywhere... but we can't stop payments made by the other? Stopping payments is the MOST secure item to have access to. Perhaps it would be conniving for me to cancel a reoccurring payment that she wanted to maintain, but that is best solved by her setting up a private account and using that account to maintain her reoccurring payment. Therefore, there really isn't any financial transaction security.

It's nearly 2020. There's definitely no excuse not to be able to set up a joint account bill pay on her online account and cancel it on mine. Certainly, if it came down to a dispute it would be simple to pull system data to prove that I had gone in and cancelled the bill pay she set up. At a minimum, the system should ask us if we wanted the settings (such as bill pays) that are associated with joint accounts to be viewable or editable by the other joint account holder(s). Probably this should be the default with an option to turn off sharing features.

The whole concept that this creates security is a complete sham. It makes the experience needlessly difficult and complicates managing our finances. It actually encourages less security! As stated before, I know and manage BOTH online accounts! Why? because it's the only way to manage our joint bill pays while honoring my wife's wishes to not have to do that chore. However, I also have the capacity to access personal accounts (if she had any) on her online portal. If I could access the joint settings (bill pay) from my account I literally would never even bother with her account.

Finally, If I haven't said this already. I wish it were possible to edit and cancel bill pay from the mobile site or app. Again, it's almost 2020 - get with the times.

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8:49 pm EDT

Wells Fargo customer service

On Friday sept 20 I go into Wells Fargo in west end of Atlanta to cash my 401 k check so I can pay my bills. I just switch jobs. Now this is the first time I used this bank I usually go to Kennesaw location. I was told Wells Fargo put a hold on my check for verification. Now I am a bit confused tho so not the first retirement check I have cashed what is the issue. The manager Adrienne Preston advised me that it will be a 7 day hold because the history of my account. Now I am mad. I call Wells Fargo customer service for them to tell me it's not a hold on account and the branch put a hold told me to go to another branch. So I venture to another branch for them to tell me that a hold is going to be put and the funds will not be available until oct 1 . Which forced me to over draft my account to get what little money I could. I am now being told that the branch put the hold on the check. I am confused so the branch is more power then customer service. So now I am holding on 700 because Adrienne Preston was having a bad day. I have cashed 401 k checks before against my account. Why is it a problem. Why was Adrienne Preston able to
Make this decision. My account is 96 over drawn and now i will accrue another 100 worth of charges because Adrienne Preston put a hold on my check.

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1:15 pm EDT

Wells Fargo repossession

Unfortunately due to me becoming ill and put on dialysis from kidney not working my hours of work went from 60 hours week to 25 hours a week. This cause me to fall behind on payments which I know is my fault not blaming anyone.

However, they came out after I spoke with them and picked the vehicle up Tuesday 2am which took them 30 mins to get it out the yard. I contacted Wells Fargo at 8am to pay to get it back and they advised they had no record of it being picked up and did not no where the vehicle was. I was advise they locate it and they would help me due to my condition they have a program for this. Went to the place after located which had to make appointment at 12:15pm 35 mins away from my house to only find out the vehicle was not at location the driver had reach max hours to drive so he took it to his home which it set in his yard 5 mins from my house. Took them 2 hours to bring it to the company location that it was suppose to been at and I was told not be late or could not assist me to only find out that I was not able to get it. They would need to inspect it and to value the worth of the vehicle and then they could give me a price of what it would cost to be return to me.

I was told I get a call this morning ( Wednesday) which never got. I contacted them to see what information I could get they advised that it can take up to week to process and them be able to give me my options to get back.

Never had this happen before but from speaking with people most company charge you the behind payments the fee for the pickup and the following payment.

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1:20 am EDT

Wells Fargo very rude bank teller employee

I went there to withdraw my money from saving account on 09/06/19 but I don't remember which card is it because I m not often use it I m living hawaii they don't have Wellsfargo branch in this state. I have several account and so many cards including credit cards also. I was getting in the line when my turned I told bank teller that I don't remember which cards need to use for withdrawal money from saving account I showed her all mu cards at the same time I showed her my driver license ID too I said could you please check my name and see which card is it? She said why you have so many cards? Let me see it! Let me see it!
The way she looked at me it was not good. I m not sure because the way I get dressed look so poor or look like I stole someone's card when she said that I was so pissed I said I have a credit card and so many accounts but I gave her all my cards then she checked it spent more time than 10 minutes I think. She said if you don't use it just destroy your card she kept saying this. I was so upset she not supposed to ask customer to see all the cards because she had no right if customer request you to check ID to see that customer is a real person on the card or not it s already enough. Bank has so many security level protection for customer account if am not that person on the cards am not gonna get money anyway but the way she acted just unprofessional and so rude. I have my right to show or not show my property. This is can call discriminated. I hope Wellsfargo bank will put a good management to train bank teller employee in the next future to not let this happen again.

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3:55 pm EDT

Wells Fargo checking account

I received a offer for a loan and found out it was a scam, then a man called the bank with my information and withdraw 229.00 over the phone.! I am and was the only person listed on my account and they transferred me to the risk department I told them this same information and how this man told me he was going put money into my account and I would have to go to walmart and buy two cards and send the money back I told the man not to do it because I new it was a scam! So after explaining everything to the risk department they still sent me the bill for 229. That they paid to someone else, charged off my account and closed it. I will never ever set foot into another wells fargo bank! Now when I called last time they told me my claim against walmart was denied and I never even made a complaint about anything happening at walmart! Very confusing and now i'm gonna end up paying so it doesn't wreck my darn credit I just got back on track! Thanks for paying someone not even on my account or that I knew money out of my account wells fargo you crooks! Thanks for absolutely nothing!

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9:03 pm EDT

Wells Fargo harassment

I went to this branch, on Thursday 29th, to have some papers notarized and after twenty minutes of waiting, the person that was trying to help me started to call around to see if it was ok to notarize the documents that I had signed at home. It was taking too long so I took my documents and went to a different place. Not a problem, six minutes and they were notarized.
The next day I needed to make a wire transfer so I went back to the same branch. After twenty minutes of waiting, this black woman told me she was going to help me, I told her I needed to make a wire transfer and she answered with: " what are you doing in California ". I answer "I don't know", she replied "you don't know?. I said, no I don't, I am here to make a wire transfer. She stood up, went and got the manager and the manager came just to interrogate me. I told them again I needed to make a wire transfer. He told me he needed to interrogate me first. Picked up my documents, went to a different branch, not a problem, sixteen minutes later I was done and the transferred money was in Florida.

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3:19 pm EDT

Wells Fargo Virtually all associated with customer service and fraud department are inept. Virtually all struggle with the truth or even knowing what to do.

On Tues. evening, Aug 27, 2019 I noticed a charge I did not recognize. I called the 800-642-4720. This is the CS number and I asked for the fraud department. Before they would let me talk with the FD they found it necessary to "verify" me. Once I got to the FD I had to re"verify" myself. I made mentioned that I had what appeared to be an unauthorized charge in the amount of aprox $194.00. After some lengthy discussion and being transferred to a FD supervisor, where for the 3rd time I had to "verify" myself, I was told that I would need to and they would close my account and send me a new card. After more lengthy discussion and some quoting of P&P, I told them NOT to close my account and to not open a fraud investigation, " I'll figure it out myself. Thanks for nothing, Goodbye" and hung up. Spent a good part of the balance of the Aug. 27th evening and part of the 28th tracking down and resolving charges. On the morning of Aug. 29, 2019 I went to a supply house to pay for an order that a contractor would pick up later in the day. Imagine my surprise when the card was declined. Upon my illustrious bank, I was informed that my account was closed because I had suggested that the $194.00 charge was not authorized and some type of fraud investigation was occurring. No comment about what type of customer service I received other than, if I treated my customers like I was treated I'd be out of a job. They indicated that a new card was being processed and I'd receive it in 5-7 days! I asked if they could get it to Amazon as Amazon can deliver things overnight. You know the answer to that. They did indicate that they could get me a new card on a rush order but it would cost $16.00. I queried the agent as to how they expected me to pay for a card on an account they were not authorized to close and hadn't notified me of such. You guessed it. "That's our policy sir" I waited until 9:00 and went to my branch and spoke with the Branch Manager, N. Webb. After explaining the situation, he looked up my account and told me that my card reflected "lost". Lost? He let them know that the card was not lost and needed to be reactivated. They treated him almost as rudely as they treated me. In the end, they would not reopen/activate my card. Promised I'd receive a new card prior to noon on Aug. 30, 2019 and they would charge me $16.00 for the favor. With friends like WF who needs enemies. Run and hide

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3:13 pm EDT

Wells Fargo checking account promotion/ bonus

I recently submitted a complaint. I am not sure whether you approved my essay. However, because of some unforeseen circumstances, I have to ask you to please remove this complaint. I am not withdrawing the complaint because they have rectified the bait and switch they executed, but because after investigating the further, I have discovered a much more sinister operation. In order, that the banking community does not close all my bank accounts, erase my social security number, and, therefore, my identity, I need to ask you to erase any mention of Wells Fargo if it is connected to my identity. Subsequently, I may save myself from a fatal surprise birthday party. I found more stunning revelations, which, in my educated opinion will close this website and roughly similar ones when they complain about our"Goverations". Moreover, I still have an opportunity to be a monk and vocalize a chant instead of a rant. In other words, I would rather enjoy every minute of fragile life
I am interested in showing you the hard evidence, yet The " GUNS" shun my speech.
Thank you for your heated dedication, and thank you for informing of products and/or services that I must scrutinize. I truly apologize for the inconvenience, and I can not believe that "hell" is infiltrating earth. This is breath-taking, I hope. Harry Marcus Craig Larkin
1201 Seminole Boulevard Apt # 414
Largo, Florida
[protected] Telephone Number [protected] or [protected]

[protected]@gmail.com

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11:10 pm EDT

Wells Fargo wells fargo makes disappear your money in a blink

This is the worst bank ever. I had to close the account because almost clean my savings with monthly charges and the credit card is terrible I had to call every month they hide charges into your monthly payments and the courtesy charges take it away, they put it back . Be aware never get a credit card from this bank, I am so upset and disappointed, you never will think that your money that had been obtained with so much effort fall in this horrible bank that makes disappear your money and a blink. Please do not put your money in their hands.

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8:26 pm EDT

Wells Fargo checking account

As Wells Fargo has not responded appropriately to areas of serious concern to my family and myself, I am filing a formal complaint with the Florida Office of the Comptroller, with a copy to the Florida State Attorney General. In summary: My 47 year-old daughter, Jennifer Holcombe is a chronic alcoholic relapser. She has been Baker and Marchman Acted (a Florida statute allowing for involuntary commitment for mental illness or substance abuse) dozens of times by both family and the police. She has been in and out of over 20 rehabilitation facilities over the last eight years. Her husband divorced her in 2017 after twenty years of marriage and moved to California with their now 16 year old son. She remains in Florida. As her parents, we can say that Jennifer was a beautiful person inside and out. After graduating college and working full time she obtained her Masters Degree and advanced in her field as Director of Operations in major hospitals in California and Florida. She was even offered a vice presidential position before the disease of alcoholism got to her. In 2016 Jennifer came to live with me and her 96 year-old grandmother Bonnie Kircher. During that period, Jennifer couldn't stay sober longer that 15 days. A couple of times she completed a 28 day rehab program only to relapse the day she left. Sometime after June 2017, because Jennifer was constantly in and out of hospital emergency rooms within Pinellas and Pasco County (at times with a blood alcohol levels over .04), the State of Florida flagged her and appointed a case worker from Operation PAR to monitor her and help her with her alcoholism. On November 11, 2018 she requested that I have Power of Attorney over her affairs, and that I also serve as her Health Care Surrogate so I could handle her legal and financial affairs, which I have been doing ever since.  My mother and I have been paying all her expenses since she moved in with us and all her attorney bills. At this time, she owes us in excess of $27, 000. Due to her increasing inability to take care of herself and make healthy choices, her father and I have been looking into starting guardianship procedures on Jennifer since May of this year (2019). On February 6, 2019, Jennifer was awarded Social Security Disability and received a check in the amount of $26, 257.00.  On May 8, 2019, after receiving Jennifer's bank statements, which showed her spending unusually large amounts of money, I went into Wells Fargo Branch Number 10633 with my Power of Attorney paperwork and explained why I wanted to be added. Bank personnel made copies of my paperwork and ran it by their legal department. That same day, I was added to her account (Account # [protected]).  While she was in detox Jennifer met Greg Schalow, a "13th stepper" (a 12 step program veteran who preys on those newer to recovery and less vulnerable) who had relapsed.  Her father and I hired a private detective to check this "13th stepper" out and discovered that he is a felon with a three page arrest record beginning at a young age. He is a known sex predator and a manipulator. He saw a woman with money and posed a serious threat to her while she was so vulnerable. His previous arrests include domestic violence, robbery, and attempting to bribe a witness. Jennifer was in the ER in May with a ruptured eardrum—we believe he may have hit her.  He isolated her from her entire family and we were so fearful of what he may be doing to her. Her account went from $26, 257.00 to $18, 000.00 in three months. Her father, her case worker and I all agreed that we needed to protect her money from this predator, so I transferred the funds to a separate but linked account. She also receives over $2, 400.00 per month in SSDI payments. The linked account #[protected] in my name only. Again, I went to a manager at branch 10633 and he cleared this action through their legal department. On June 21, 2019 I received a call from Nick Zimmerman (952-679-1456). He told me about a fraud claim that had been filed by Jennifer. I explained in detail (in an18 minute conversation) why I transferred the money. He assured me that since I went through their legal department and everything was done legally and that there would not be a hold on the account. By the time Nick Zimmerman had called me, I had transferred twice into Jennifer's account $500.00 and taken $6, 000.00 to pay on credit cards and attorneys fees that Jennifer owed us. Over $2, 500.00 was on my mothers American Express bill that Jennifer promised to pay off until she started living with Schalow ( the "13th stepper.") Her father and I have received dozens of threatening voice messages and texts from Schalow, all of which were forwarded to the sheriff's department. He even had the audacity to claim in these messages that the $18, 000 was HIS! On June 24, 2019 I received a letter from Wells Fargo stating they reimbursed Jennifer $18, 000.00. I called a representative and begged her not to complete the transaction. I explained everything to her, including the likelihood that if they returned the funds to Jennifer, they would be spent on alcohol and drugs. The representative, along with attorney Joanne Jennings, said that since the transaction was complete, there was nothing they could do. She told me that the account I transferred the money into should have been in both names. I did have an account at Bank of America in both of our names if I had been told that to begin with I would have transferred the money to that account where I would still have some control over it and not Greg Schalow. I had Power of Attorney when Wells Fargo transferred $18, 000.00 back to Jennifer. I had transferred two transactions of $500.00 into her account, so Wells Fargo actually gave her $19, 000.00. I had every legal right to the two $3, 000.00 withdrawals from my account which were funds Jennifer owed and promised my 96 year old mother (who is absolutely devastated about what has happened, along with the rest of us in her family).  On July 22nd, 2019, Jennifer was admitted to the ER with fractured ribs. She admitted that Greg Schalow was responsible for this, as well as the earlier ruptured eardrum. We also learned that he has seized her remaining funds and moved them into an account under his name only. Everything that we feared—the abuse, the control, her manipulation through drugs and alcohol and finally the theft of her money—had come to be. Now how are you going to get her money RETURNED TO HER? We feel Wells Fargo's decision to notify me by letter after the fact was irresponsible and negligent. If Wells Fargo would have notified me that the funds needed to be put into a joint account I would have followed instructions! I am not responsible for the $7, 070.00 my account has been overdrawn since June 24, 2019. Wells Fargo was well-informed about my daughter's situation with drugs and alcohol. I should have been called and given the opportunity to handle the funds appropriately, given the situation. We believe that knowingly making funds available directly to my daughter, where they could have been used for drugs and alcohol, put her in mortal danger.  As indicated above, I am not responsible for the overdrawn funds I look forward to a resolution of this situation, whether through Wells Fargo or the Florida Office of the Comptroller. Thank you Bonnie Dillon [protected]
Nick ZimmermanFinancial Crimes InvestigatorExternal Fraud Investigations952-679-1456Never returned my call.  

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Wells Fargo Customer Reviews Overview

Wells Fargo is a financial institution that has been in operation for over 150 years. It is one of the largest banks in the United States and offers a wide range of financial products and services to its customers. The bank has received mixed reviews from its customers, with some praising its customer service and others criticizing its business practices.

One of the positive points of Wells Fargo is its extensive network of branches and ATMs, which makes it easy for customers to access their accounts and conduct transactions. The bank also offers a variety of checking and savings accounts, credit cards, loans, and investment products that cater to different financial needs.

Another positive aspect of Wells Fargo is its online and mobile banking services, which allow customers to manage their accounts from anywhere at any time. The bank's website and mobile app are user-friendly and offer a range of features such as bill pay, mobile check deposit, and account alerts.

Wells Fargo has also been praised for its customer service, with many customers reporting positive experiences with the bank's representatives. The bank has a dedicated customer service team that is available 24/7 to assist customers with their banking needs.

However, Wells Fargo has also faced criticism for its business practices, particularly in relation to its sales practices and the opening of unauthorized accounts. The bank has been fined by regulatory authorities for these practices and has faced public backlash as a result.

Overall, Wells Fargo is a reputable financial institution that offers a range of products and services to its customers. While it has faced criticism for its business practices, the bank has also received positive reviews for its customer service and convenience.

Wells Fargo In-depth Review

Overview: Wells Fargo is a well-established and reputable bank with a rich history in the banking industry. As one of the largest banks in the United States, it has built a strong reputation for its financial services.

Services Offered: Wells Fargo offers a comprehensive range of banking services to cater to the needs of individuals and businesses. Their services include personal banking, business banking, loans, mortgages, and investment options. Whether you need a basic checking account or a complex business loan, Wells Fargo has you covered.

Accessibility: Wells Fargo ensures that its services are easily accessible to customers. With a vast network of physical branches across the country, customers can visit a branch for in-person assistance. Additionally, Wells Fargo provides online banking and mobile apps, allowing customers to conveniently manage their accounts from anywhere. Their customer support channels are also readily available to assist customers with any queries or concerns.

Account Options: Wells Fargo offers a variety of account options to meet the diverse needs of its customers. From basic checking and savings accounts to specialized accounts for businesses or students, they have a range of options to choose from. These accounts come with different features and benefits tailored to specific customer requirements.

Fees and Charges: It is important to consider the fees and charges associated with banking services, and Wells Fargo is transparent about its fee structure. While there may be account maintenance fees and ATM fees, Wells Fargo provides detailed information about these charges, allowing customers to make informed decisions. It is advisable to review the fee schedule to understand the costs associated with specific services.

Interest Rates: Wells Fargo offers competitive interest rates for various types of accounts and loans. By comparing their rates to industry standards and competitors, customers can assess the value they receive. It is recommended to explore the specific interest rates for different products to make informed financial decisions.

Customer Satisfaction: Customer satisfaction is an important aspect to consider when choosing a bank. Wells Fargo's customer satisfaction can be evaluated through reviews, ratings, and feedback from its customers. While there may be positive experiences, it is essential to consider any negative feedback to gain a comprehensive understanding of the bank's performance.

Security Measures: Wells Fargo prioritizes the security of customer information and implements robust security measures. These measures include encryption, two-factor authentication, and fraud detection systems. By employing these security measures, Wells Fargo aims to protect customer data and prevent fraud.

Financial Stability: Wells Fargo's financial stability is a crucial factor to consider when entrusting a bank with your finances. With a strong credit rating, profitability, and a proven ability to navigate economic downturns, Wells Fargo demonstrates its financial strength and reliability.

Community Involvement: Wells Fargo actively participates in community initiatives, philanthropy, and corporate social responsibility efforts. Their involvement in such initiatives showcases their commitment to making a positive impact on society and supporting the communities they serve.

Additional Features: In addition to their core banking services, Wells Fargo offers various additional features and benefits. These may include rewards programs, financial planning tools, or educational resources. These additional features enhance the overall banking experience and provide customers with added value.

Comparison to Competitors: When considering Wells Fargo, it is important to compare its services, fees, interest rates, and customer satisfaction to its major competitors in the banking industry. This comparison will provide insights into Wells Fargo's competitive advantages or disadvantages, helping customers make an informed decision.

Conclusion: Overall, Wells Fargo is a reputable bank with a wide range of services, accessible channels, and a commitment to customer security. While it is important to consider fees, interest rates, and customer satisfaction, Wells Fargo's financial stability and community involvement are notable strengths. Potential customers are recommended to thoroughly evaluate their specific banking needs and compare Wells Fargo to other competitors to make an informed decision.

How to file a complaint about Wells Fargo?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Wells Fargo. Make it specific and clear, such as "Unauthorized Wells Fargo Account Charges" or "Wells Fargo Mortgage Application Delay".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The type of service or product you were using from Wells Fargo.
  • Specific issues with account access, transaction problems, customer service interactions, or any other grievances.
  • Chronological order of events, including dates and times, if possible.
  • Any communication with Wells Fargo representatives, including phone calls, emails, or in-person visits.
  • How the issue has personally affected you, such as financial loss or stress.
  • Steps you have taken to resolve the issue and Wells Fargo's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information like social security numbers or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Wells Fargo, whether it's a refund, apology, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Wells Fargo on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Wells Fargo.

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Contact Wells Fargo customer service

Phone numbers

1800 869 3557 +1 (800) 378-0575 More phone numbers

Website

www.wellsfargo.com

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