I had a very disappointing experience ordering contact lenses from this company.
I initially chose them because their prices appeared to be the most affordable, but after unexpected additional charges, that was no longer the case. I provided my prescription, only to be told it had expired. I was then advised to complete an online eye test, which I paid for.
After following up on my order, I was told again that I needed to take the online test but this time the contact lense online test, resulting in a second charge of $16.49. To make matters worse, I was later informed that my original prescription did not specify contact lenses, meaning my order could not be processed at all.
After waiting an entire month with no resolution, I ultimately had to cancel my order. The whole process was frustrating, time-consuming, and poorly communicated.