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Webbank
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3.0 4 Complaints
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Webbank Complaints 4

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R
5:55 pm EST

Webbank about someone opening an account using my name and info

Hi my name is Rafael C Marquez and i am being charged of $188 from webbank fingerhut, witch i never even heard of and i never open an account with you guys before. i already call the police department and reported an Identity thef my case number is#1900010 and if you guys have and question about me and need my info i prefer to be call from you guys at [protected] thank you very much and hope to hear from you guys Asap.

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5:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Webbank Fraudulent credit inquiry

Like many others on this site, i too received a letter in the mail from webbank / bml indicating that i had opened an account with them in connection with a purchase at a store i have never shopped at. Subsequently, a credit inquiry from webbank / bml showed up on my reports from all three credit unions. After filing a complaint with equifax, i was finally able to obtain a working number for webbank / bml - - [protected]. I just spoke with someone there this afternoon. Please call them and tell them to shut down your account and make sure they know it was opened under fraudulent circumstances. I also filed a report with the federal trade commission's (Ftc) bureau of consumer protection about webbank / bml. They have an easy to use complaint form on their website here - - https: / / www. Ftccomplaintassistant. Gov / please also fill out the complaint and let them know that webbank / bml is making fraudulent inquiries to your credit report. If we all call webbank / bml and send in complaints to the ftc, we might have a chance at exposing this fraud and preventing it from happening to others! Thanks!

Read full review of Webbank and 17 comments
Update by DeedeeBklyn
May 31, 2012 5:19 am EDT

Like many others on this site, I too received a letter in the mail from WEBBANK/bml indicating that I had opened an account with them in connection with a purchase at a store I have never shopped at. Subsequently, a credit inquiry from WEBBANK/bml showed up on my reports from all three credit unions. After filing a complaint with EQUIFAX, I was finally able to obtain a working number for WEBBANK/bml -- [protected]. I just spoke with someone there this afternoon. PLEASE CALL THEM AND TELL THEM TO SHUT DOWN YOUR ACCOUNT AND MAKE SURE THEY KNOW IT WAS OPENED UNDER FRAUDULENT CIRCUMSTANCES. I also filed a report with the Federal Trade Commission's (FTC) Bureau of Consumer Protection about WEBBANK/bml. They have an easy to use complaint form on their website here -- https://www.ftccomplaintassistant.gov/ PLEASE ALSO FILL OUT THE COMPLAINT AND LET THEM KNOW THAT WEBBANK/BML IS MAKING FRAUDULENT INQUIRIES TO YOUR CREDIT REPORT. IF WE ALL CALL WEBBANK/BML AND SEND IN COMPLAINTS TO THE FTC, WE MIGHT HAVE A CHANCE AT EXPOSING THIS FRAUD AND PREVENTING IT FROM HAPPENING TO OTHERS! Thanks!

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Judith K Thompson
Springfield, US
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Nov 15, 2011 7:54 pm EST

this was put on my credit file and report and ive never applied for any kind of credit on or off line. please remove this from my credit file and report. Thank You

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Andrey V
Sioux Falls, US
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Aug 27, 2014 12:37 pm EDT

WEBBANK/BML
9690 Deereco Rd
Timonium, MD [protected]

Check my credit report to find this showing i may have applied for credit or a loan with these people? When i have never in my life done such thing. Please remove this from my credit. Very unhappy with this

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Kesariya
Sun City Center, US
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Aug 18, 2014 9:35 am EDT

I DID NOT authorize or request an account with this company, Bill Me Later. I received notice of it via Identity Guard and Equifax. I am very upset with this company,

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dwarner
Foothill Ranch, US
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Apr 02, 2014 12:25 pm EDT

I am another consumer who DID NOT authorize or request an account with this company, Bill Me Later. I received notice of it via Identity Guard and Equifax. I am very upset with this company, had to track it down and spend time trying to correct it. None of my accurate information linked to the account so I could not close it. The person on the phone of Bill Me Later stated they are affiliated with PayPal and that is why I had an account. They submitted a fraud report.

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Nemuritoare
Warwick, US
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Feb 05, 2014 3:25 pm EST

I've been using the Bill Me Later account from PayPal for a couple years now... They're most definitely NOT a scam... They're a legitimate line of credit offered on many online retail shopping carts... If you select "Bill me later" at checkout, it automatically will apply for a Bill Me Later account... I think many people confuse "Bill Me Later" as an option, like "yes, bill me later please" thinking they'll mail you a bill for the purchase, instead of realizing its a payment method utilizing a "Bill Me Later" branded line of credit. Perhaps the merchants using the "Bill Me Later" payment method should label it more clearly as "Use your 'Bill Me Later (TM) line of credit" so people aren't confused, but otherwise, its completely legit.

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kccs50
US
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Nov 18, 2013 8:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

The Bill me later, is if you applied for with Wal-Mart or any other that offers the BML. If you didn't apply, you should investigate. Hope that helps.

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airedale68
Covington, US
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Nov 10, 2013 5:57 pm EST

I was alerted by equifax that a credit check had been performed by CCB/BML. I called equifax and they said it was a bill me later request for credit that i had made on paypal. I had made no such request of paypal (which I use frequently). I told equifax that and they said 'so sorry, call the company. we can't help.' I then received a letter from "bill me later" saying I had been turned down for their "bill me later" scheme. No reason given. Then, using paypal again to pay for an on-line purchase, I realized that during a check out process I must have inadvertantly accepted the PAYPAL CHECK OUT PROCESS TO REQUEST this bill me later scam. I wrote and complained to pay pal and they sent me this auto reply: Thanks for your email. We wanted to share some information with you that you might find helpful. If you need more information, reply to this email and we'll be happy to help.

What is unauthorized account access?
How do I report unauthorized account access to my PayPal account?
How do I report unauthorized account access to my Bill Me Later® account?
Need more information?

1. What is unauthorized account access?
Unauthorized account access is access by a third party without your permission. In most cases, that third party will make transactions from your PayPal account without your permission.

2. How do I report unauthorized account access to my PayPal account?
Please contact us as soon as possible if you suspect that someone has made an unauthorized transaction using your PayPal account. Upon completion of our investigation, you are 100% protected against payments we confirm are unauthorized.

Here's how to report an unauthorized transaction on your PayPal account:
Log in to your PayPal account.
Click Resolution Center.
Click Dispute a Transaction.
Select the transaction you want to dispute, and then click Continue.
Select I want to report a transaction that I didn't authorize.
Click Continue.
Follow the instructions to finish opening your dispute.
If you can't log in to your PayPal account, here's how to report an unauthorized transaction:
Go to www.paypal.com.
Click Security near the bottom of the page.
Click Start unauthorized transaction claim.
Click Continue under "Unable to log in?"
Click Continue.
Fill out the form, click Preview, and then click Submit.
We review this information carefully. We can usually let you know the results of our review within 10 business days.

3. How do I report unauthorized account access to my Bill Me Later account?
If your Bill Me Later account was accessed by a third party and you find there are transactions that you don't recognize, please notify Bill Me Later directly [protected] (toll-free), from 7:00 AM to midnight ET, 7 days a week.

4. Need more information?
If you have question specific to your PayPal account or a Bill Me Later transaction through PayPal, reply to this email with as many details as possible and we'll get back to you as soon as we can.

If you have a Bill Me Later question, please contact Bill Me Later directly at [protected] (toll-free), from 7:00 AM to midnight ET, 7 days a week.
Thanks for being a valued customer.

Yours Sincerely,
PayPal
------------------------------------------------------------
So, Equifax won't help, Paypal won't help and then after I called Bill me Later, they said "well you made the mistake".

Previous people have stated that Bill Me Later is a scam company and I say so is Paypal. Paypal put this garbage on their site for profit. I wonder when someone from the consumer protection agency will do something about this scamming operation?

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Fugalapa
Fortson, US
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Oct 11, 2013 10:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Was alerted by my credit monitoring service that a credit check from Equifax had been requested by CCB/BML. Ignorant of these folks and why they should be asking for credit history, I now reckon the inquiry was driven by a recent sign-up with PayPal. Judging by the comments that preceded me, there is a general unhappiness with this company. A call to Equifax was not helpful either. I don't like it, but don't know what to do about it either.

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Enabler
Long Beach, US
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Sep 20, 2013 7:33 pm EDT

I regret applying and getting approved for a Bill Me Later account. I have been using PayPal for years; transferring, paying and receiving money, and making purchases every month with no problem at all. My transactions were detailed and in plain sight, easy to read, etc.

PayPal kept showing this advertisement asking me to apply for Bill Me Later. I finally did. It has been a nightmare since then. The moment I choose to use bill me later, the money would come out of my PayPal account and my bill me later account...both, then credited back to my PayPal account later, on the same transaction, but yet, no single transaction of it. You would have to click the plus sign next to the purchase to see the info. It is too crooked. Too misleading and completely unnecessary.

When dealing with Bill Me Later's service on the phone, they have been nothing but total idiots; obviously with no skills at all.

They need to be shut down. Their business is crooked to say the least. I was given a measly $1250 limit when opening the account last month. I used nearly $1100 and paid it off right away. The spending/usage experience with extremely unpleasant from the beginning. This company is a SCAM!

Worst yet was when they put a freeze on my account and never bothered contacting me. I noticed it when logging into PayPal and saw my current balance was $82.50, but available credit was $0.00. I called them to inquire and as usual, ended up dealing with an idiot! I told the idiot to close my account right away. I paid the balance right away and demanded they close it.

What an awful company. I hope to God they go bankrupt!

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Paula McMillion
Columbus, US
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Jul 15, 2013 9:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I myself Paula McMillion did not ask for a increase of credit from this Web Bank and I would like for you to take this off my credit report I dont appreciate this letter coming in my mail saying that I have ask for a line of credit so take this off my credit this is with my Bill Me Later account with ebay. Thanks Paula McMillion paulamcmillion@yahoo.com

ComplaintsBoard
J
5:31 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Webbank Unauthorized Credit Inquiry

I just ran my annual credit report and found that WEBBANK/BML ran a hard inquiry on my credit. When I called the number listed under the details on the inquiry, the number is not good. [protected], This was just done on in April 2012. I know for a fact I have not requested any type of credit. I will follow up with Equifax to have it removed, but this is wrong. Who are these people? Obviously up to no good. If anyone has any helpful information to share, please share. [protected]@yahoo.com

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njmartin
GT
Send a message
Dec 29, 2012 8:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

shows equifax inquiry but i did not apply..another id theft problem

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Ken P
US
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Aug 25, 2012 3:52 pm EDT

I my case the credit inquiry by them had been initiated by PayPal when I chose their "Bill Me Later" option. I got an Equifax alert and did some digging. A search of the number provided by DeedeeBklyn previously [protected]) led to the PayPal link, so I was able to jog my memory and realize that that was the reason.

I don't know what else WEBBANK is up to, but their relationship with PayPal appears to be legit, as PayPal are allied with www.billmelater.com/ (same contact numbers as WEBBANK). The ease of getting payments deferred on PayPal through Bill Me Later - it took all of 30 seconds - can lead you to forget that they're lending you money. Of course they are going to run your credit, and this was likely disclosed in the pile of fine print that I should have read!

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DeedeeBklyn
US
Send a message
May 31, 2012 5:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Like many others on this site, I too received a letter in the mail from WEBBANK/bml indicating that I had opened an account with them in connection with a purchase at a store I have never shopped at. Subsequently, a credit inquiry from WEBBANK/bml showed up on my reports from all three credit unions. After filing a complaint with EQUIFAX, I was finally able to obtain a working number for WEBBANK/bml -- [protected]. I just spoke with someone there this afternoon. PLEASE CALL THEM AND TELL THEM TO SHUT DOWN YOUR ACCOUNT AND MAKE SURE THEY KNOW IT WAS OPENED UNDER FRAUDULENT CIRCUMSTANCES. I also filed a report with the Federal Trade Commission's (FTC) Bureau of Consumer Protection about WEBBANK/bml. They have an easy to use complaint form on their website here -- https://www.ftccomplaintassistant.gov/ PLEASE ALSO FILL OUT THE COMPLAINT AND LET THEM KNOW THAT WEBBANK/BML IS MAKING FRAUDULENT INQUIRIES TO YOUR CREDIT REPORT. IF WE ALL CALL WEBBANK/BML AND SEND IN COMPLAINTS TO THE FTC, WE MIGHT HAVE A CHANCE AT EXPOSING THIS FRAUD AND PREVENTING IT FROM HAPPENING TO OTHERS! Thanks!

ComplaintsBoard
A
10:26 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Webbank Inquiry on my credit report / negative to me

This company checked out my credit on 7/2/11 This shows on my credit report.
They had no right checking my credit and I want to know who I can report this to.
This is a negative on my credit report.
I never applied for anything that would give them the right to check me out.
The phone number provided is no longer in service.
These people need to be investigated for fraudulent activities.
I plan to take this as far as necessary and will find out who is snooping into my personal credit history.

Read full review of Webbank and 19 comments
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Mark Mitchum
Charleston, US
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Jun 28, 2012 11:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

A hard inquiry was made on my credit without my permission. I would like this removed from my credit report

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HARD CREDIT CHECK
Markham, US
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Mar 03, 2014 12:50 pm EST

Webbank/bml did a hard credit check that shows on my credit report i would like to know y this was done withiout me knowing this was being done i want this of my report can some one tell me what i have to do this was done on 2/17/2014

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ojvat
Pocahontas, US
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Feb 01, 2014 1:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I also got a report from my identify report stating a hard inquiry pulled a copy of my credit report — what is this i have not applied for loan or credit check nothing i checked my credit card and no charges was made on jan.22-2014 can you clarify this, what should i do

Oleta

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MECamden
US
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Jan 12, 2013 11:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Webbank/bml did a credit check on me as well. It turns out someone fraudulently opened a BillMeLater account and bought a cell phone in my name...if they can check your credit, they have your social security number. File an identity theft complaint with the FTC, and your local police, but an credit alert in your name on the credit reporting agencies. Be sure to call BillMelater and have them close the account and file a disputed charge claim, they will investigate, or so they told me...

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baffeledin FL
Bonita Springs, US
Send a message
Sep 02, 2012 7:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I got a notification from my credit monitoring company showing an inquiry from webbank/bml. I did buy something through paypal bill me later, but it was a small purchase and I was never checked before when i used them, I have used them several times in the past. I called the number to find out what this inquiry is and the phone number is disconnected. Why would a legitimate company not have a working number listed in a inquiry that just happened 3 days ago, And why is the name of the company not something that a customer can recognize?

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fed down
US
Send a message
Aug 10, 2012 8:25 am EDT

I just discovered that I too have had my credit reports dinged ( twice) with inquiries from BML. I have never even tried to use the account. I went to their website to complain and immediately close that useless paypal "service" only to find that, although its 'oh so easy' to open an account online, it is IMPOSSIBLE to close it online!

In order to close it you MUST call and speak to a "representative". In other-words, I should prepare to hear some pointless reasons as to why I should "think twice" before dumping this scam of a "service". At this point I think I'll probably dump my PayPal account too.

I've heard closing an account can sometimes be a negative on a credit report, as ridiculous as that sounds. At least closing can only ding me once, whereas leaving it open means they will continue to ding me every year with their pointless annual "Inquiry".

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conchambassador
Cornelius, US
Send a message
Apr 24, 2012 1:52 pm EDT

This company checked my credit without my consent. Does anyone know how to get this inquiry off my credit report?

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932386
Bakersfield, US
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Apr 17, 2012 1:56 pm EDT

I dont know thits not good at all with this mf's, i have no idea how they get my info, i will call every one tomorrow to see whts the end of this story with this mf's.

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An_LA
Glendale, US
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Apr 08, 2012 11:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

please helpppp what i have to do?i have same problem . can we report FBI for this? if yes how can we?

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Scooter_Chick
Middleboro, US
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Mar 29, 2012 6:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I just put a lock on my credit because I thought someone had stolen my identity. I received a bill from Bill Me later for $250 from Walmart.com. I never shopped there. Aftr seeing thses postes, I wonder if Bill Me Later is up to fraudulent stuff. Something isn't sitting right with me.

Overview of Webbank complaint handling

Webbank reviews first appeared on Complaints Board on Nov 19, 2011. The latest review about someone opening an account using my name and info was posted on Jan 3, 2019. The latest complaint Unauthorized Credit Inquiry was resolved on May 18, 2012. Webbank has an average consumer rating of 3 stars from 4 reviews. Webbank has resolved 2 complaints.
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  1. Webbank Contacts

  2. Webbank phone numbers
    (888) 881-3789
    (888) 881-3789
    Click up if you have successfully reached Webbank by calling (888) 881-3789 phone number 5 5 users reported that they have successfully reached Webbank by calling (888) 881-3789 phone number Click down if you have unsuccessfully reached Webbank by calling (888) 881-3789 phone number 2 2 users reported that they have UNsuccessfully reached Webbank by calling (888) 881-3789 phone number
    (801) 456-8350
    (801) 456-8350
    Click up if you have successfully reached Webbank by calling (801) 456-8350 phone number 0 0 users reported that they have successfully reached Webbank by calling (801) 456-8350 phone number Click down if you have unsuccessfully reached Webbank by calling (801) 456-8350 phone number 0 0 users reported that they have UNsuccessfully reached Webbank by calling (801) 456-8350 phone number
  3. Webbank emails
  4. Webbank address
    215 South State Street, Suite 800 Salt Lake City, UT 84111, United States
  5. Webbank social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
  7. View all Webbank contacts
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