Warby Parker review: No customer service

I tried Warby Parker for the first time. Never again. After placing an order, over two weeks ago, I find a cryptic message in my junk mail to contact them. Got the worst CS rep on the phone. After go back and forth for several minutes, the “Rep” finally said they don’t have my prescription. I knew that. I provided all the Dr. information on my order form. Eventually the rep got around to telling me she had the contact information in my order and could call and get it. I provided this info in the order because I didn’t have my prescription. I have already waited two weeks, and it was going to be ~ 10 more days before they could ship my glasses. If WP gives a damn, and wants to make this right, my order number was 551122460.