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CB Retail Stores Walgreens 7953 Crain Hwy S, Glen Burnie, MD, 21061, US
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Walgreens

7953 Crain Hwy S, Glen Burnie, MD, 21061, US
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Walgreens - prescription refills/error

Walgreens Has A Serious Discrimination Issue Regarding Pain Medication
I had my normal monthly prescriptions filled last on 1/4/20 at Crain Highway Glen Burnie Maryland. There is one prescription "Levothyroxine" that is filled every three months. I picked up all of my monthly prescriptions which includes a narcotic pain medicine. I pick them all up the same day 1/5/20 so I don't have to make multiple trips. I received a text stating one prescription was due for refill. Of course the only refill I needed was the Levothyroxine. I received a call of 1/15/20 asking about my pain medication refill. I told the pharmacist Robbie I had already received that refill and that the only refill I was waiting on was my thyroid. She said apparently the guy who rung me up for my 1/5/20 prescriptions somehow didn't close out the pain medicine (which I already received), so she said she fixed it and filled my thyroid medicine. I called this morning for my normal refills and was told it was too early to fill my pain medicine because my last prescription was 1/14/20 so they can't fill it until 2/14/20. I explained AND REMINDED her of the mix up we spoke on the phone about (same pharmacist Robbie) and she refused to acknowledge it even though I have the documents, date on my bottle when filled (1/4/20) and my bank transaction showing the date I picked up on 1/5/20. She refused to hear any of it and was beyond rude and unprofessional. She remembered CLEARLY our conversation but refuses to fill it until 2/14/20 because they made the error of confusing when the pain medicine was filled (1/4/20) to when my thyroid medicine was filled (1/14/20). I will be out of my pain medicine tomorrow 1/5/20 due to THEIR ERROR! It's an opioid (that I've been getting for years there) so I believe she just doesn't care to look into or fill it. This happens EVERY month with only this prescription out of the 5-6 prescriptions every month. I'm tired of being treated like a drug abuser when I have legitimate medical issues you can see via x-rays, MRI's and CT scans. My entire spine is titanium (half of which is broke and clearly visible on the films), and I live with debilitating pain every single day. I leave my home only to travel to the doctors or the pharmacy. The way this pharmacist treated me was absolutely uncalled for, unprofessional, unethical, non-compassionate and discriminatory. She expects me to go without my pain medication because THEY made an error. If I were abusing the medication I could have stated I never received my medication. I have contacted corporate and the Better Business Bureau. NO ONE should have to endure additional pain and mental anguish due to a pharmacist's own error, as well as false assumptions, judgement and discrimination toward a long time patient/customer. It's wrong and this pharmacist should be terminated in my opinion. She should not be allowed to work personally with customers. I see Walgreens has taken a severe turn for the worse.

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JoranL
, US
Aug 14, 2020 8:17 pm EDT

Hello, I am curious is they reached out to you to rectify this problem. It was totally un-necessary for them to make you feel you had to upload your personal information, as it shouldnt have been needed as "proof". As a technician at Walgreens, we are obviously not perfect. This situation you explained, though not a common situation, is far from unheard of, even with a control medciation. It's a shame nobody "remembered" or made an atempt to make this right. I will tell you, the pharmacist should have called the Walgreens helpdesk and had them "backdate" the charge. That is generally never done on controls, but in this case that is not only the the way to fix the "refill too soon" but it would be changed to the date the prescription actually left the pharmacy. I hope they made this right.

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