W3 Solutions
reviews and complaints

Bought a fridge and in under two years the seal broke. Food is spoiling and the fridge runs non stop. I bought the warranty so I thought I was covered. It's been over two months now and we sill have the same issues.
I contacted the store where I bought the fridge and warranty from and was told that they warranty is not their issue.

I was told delays are due to CoVid. I called Whirlpool directly and they told me they had the parts in stock and could get it to me in 2-3 days but I would need to pay as the warranty is not with them.

Over two months of a complete run around. Has to be one of the worst customer service experiences I have ever had. I hope that subbing out warranties to a 3rd party does not become the norm. The seller gets to just blame the warranty company after selling you the warranty!

We bought 5 appliances from Tepperman's October 2018 and purchased an extended warranty for $699 to cover any repairs for the next 4 years assuring us that it's a full coverage warranty plan. It's piece of mind coverage. OK, great! Now the dishwasher spring snapped off due to the component it was attached to (see pics below). Technician came out and deemed the dishwasher unrepairable and needs to be replaced. Long story short W3 solutions denied the claim, now I'm on my own to fix it? What kind of 'Full Coverage" is that?! Now the door just drops when you open it and if my child happened to be in the way it would be on her head! I also had communication with GE Canada and they are referring me back to W3 to fix the problem as they are now responsible for the coverage, fix, or replacement. I have read so many complaints on this W3 warranty company, there are several websites including Better Business Bureau that has hundreds of dreadful complaints. So am I to purchase another dishwasher for $1399 when this is 2 years old? I have contacted Tepperman's as well to see if they have any solutions to my problem. I am hoping they can back me up, as they are the ones selling me this bogus warranty.

This company is nothing but scammers, they give you an imaginary service company has no contact and tell you at the end that they do not have the parts to repair your unit
They sell me extended warranty through maytag for the fridge I bought from maytag store, then when the problem happened, they give you a call to tell you that they ordered parts for your unit then the part never arrive
Everyone should pressure the government to revoke their operation permit

I made a claim for my GE Range at the beginning of February. The company who W3 uses to do the repair is unable to get the part. I am now being told it may be available for end of July, maybe. No one from W3 will return my calls. An Adjudicator named Chris responds to my emails saying I have to wait, that a part issue does not mean I get a refund on my stove. I have been cooking on a hotplate during a pandemic since February. This is not a reasonable amount of time to be without a range, when I am trying to prepare meals for my family. I bought the warranty, being explained if the range could not be fixed within two months I would have a replacement. I was patient because of the pandemic, however now I feel like I am being ignored., and the repair service does not seem hopeful they will be able to get the part. They said they sent a message to W3 and were waiting for a response. W3 emailed me back again today saying they would not replace the range.

June 2020 my dishwasher gave an error code and leaked water into my kitchen, so I called it in for warranty
The tech came and did not see the code when he turned it back on so he left, the next day it started coding again. So we called it back in, the same tech came back and realized when he was there the 1st time he hadn't turned the water on and that's why he didn't get the error code the 1st time. He ordered parts.

Some time late July he came back and repaired the dishwasher. A few cycles later, it coded again.

I put in another claim. Got an email saying parts were being ordered and should be within 10 days. This was the beginning of August.

By the end of August I hadnt had a tech come and when I contacted them they said the work had already been completed. After some back and forth I finally got another tech to come out and install a new door (the supposed fix to the leaking and code). Within a week the dishwasher leaked and code again!

I put in another claim and also voiced that I wanted a new machine. This was months of having a broken machine and extensive damage to my kitchen. They told me to contact my insurance company for the damages, and they were going to continue to try and repair.

Beginning of September a fix, and then days later a leak and code. Another claim was put in and again I voiced my discontent and I was told to get lost and they will continue to repair. A couple weeks later fix and then code.

October now, still don't have a dishwasher a repair and then it codes again. Damaging my cabinets to the point that I have had to remove the bottom section from it being warped and bubbled.

Weeks after that the same thing...a seal is replaced. Leak code error still going off. Machine still broken.

Another repair, the most recent, December 9th. The repairman claims he knows up from down and that he is requesting a new machine. Not only is it broken but all the foam around the machine is wet, and has now been sitting for months.

This has been going on for almost 8 months. It is now January 2021 and I still don't have a working machine. I emailed Jan 4th asking for resolve. The repair service (transglobal) contacted me first and said that parts were ordered Jan 4th, the same day I emailed, and that it would be another 2 weeks for anything to happen. W3 has told me to leave them alone and contact Samsung if I have a problem.

I am a new mom that already has enough to juggle, let alone chasing down repair companies, warranty services, doing dishes and bottles (which i can't do when the baby is sleeping cause of the loud sound). So I have to cook, clean, create counterpart, watch kids, call companies...its literally what I paid for. A warranty. I have now gone 1/4 of my warranty without a working machine or a service provider that is actively and effectively responding to my claim.

I have even tried to evoke the 'lemon policy' which gets you a new machine when 4 warrantable claims have been made. At this point I have more than that, and that doesn't count the claims that don't get seen. Since sometimes a repairman will visit a couple times without needing a new claim since they see a new problem and then come back.

3 different techs have come to see the appliance and all 3 have not been able to fix the problem. I need a new dishwasher

We bought 4 years extended warranty on the 3 different Bosch appliances and, the stove display control panel went black on August 24th, 2020.
A claim was opened on the same day. Now the service is scheduled will only on October 6th. By the time they came, evaluate the issue, then come back with the parts, we'll be out of stove for 2 months.
I know exactly what part to be changed that I can order that via Web, delivered within 3 days, then change it myself but, there is nothing I can do other than wait.
The person on our claim was Chris (maybe one of the Manager) and, for any arguments that I brought, the only excuse that I can get is: "We are not the service providers"
If your appliance is completely out of service, you better have a backup or go buy a new one. That's the message I got from W3Solutions cause there is not much I can do during those 2 months.
Do yourself a favor and stay away from this company or next time don't get into the extended warranty scam and I hope there are other companies out there are better than this one.
The most appropriate rate for W3Solutions will be: -10 star.

Several months ago, I ordered Samsung 3D TV from the company W3 Solutions. The TV was with the 3D glasses, but they were defective. I bought a warranty as well. But the seller provided different excuses in order not to provide new glasses or repair the defective.
I want to find other people, who bought something from this company and have the same problems as I have. Please contact me or post comment about your situation. Together we can open a case against this company.