Vrl logistics ltdUnethical behaviour

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We regularly send our materials all over India thru VRL Kolkata (Agarpara). We always make full payment at the time of despatch. On 20 July 2016 we sent a consignment (Cons no [protected]) to Delhi (godown delv). VRL Delhi told our client that Kolkata VRL has instructed to hold the material, even though it was paid for.
The history behind this is as follows :
In May 2016 we sent a consignment to Bhushan Power. We paid Rs 50, 005/- for it. VRL has Rate Contract with Bhushan. VRL claimed Rs 3000/- as detention charge. We made a claim to Bhushan for it. If Bhushan does not pay, we agreed to pay it. For this we asked VRL to wait for some time.

It this justified that for this Rs 3000/- VRL will instruct to hold a material for which full payment has been made ??

We request VRL to immediately instruct Delhi VRL to release the material from Delhi godown to our Client.

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