Vodafonepathetic customer service!

J
This review was posted by
a verified customer
Verified customer

Myself having vodafone connection under family plan max 10. As I wanted to move out to other plan, and wanted to cancel certain numbers, having very difficult time with company people. While visited to their vodafone shop, they instead of accepting letter, just gave lame excuse of first getting shifted to new plan and then cancel other numbers.

It seems vodafone is not taking customer's interest and want to show that the end user that is customer has to dance to its tunes. If this is the case, then be careful vodafone, it won't be surprising that people will say in india, in near future that vo (Woh) da (Tha) fone (Phone), the words put in the braket are synonymous with company's name, it means once upon a time there was a cell company called with name of vodefone.

The behaviour of company's staff will affect company's interest in long run. Hence requesting higher ups in vodafone to look into customer's interest.

Responses

  • Aa
    Aarun May 02, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Irresponsive Vodafone

    0 Votes
  • Aa
    Aarun May 02, 2016
    This comment was posted by
    a verified customer
    Verified customer

    We have applied for new postpaid connection in our company name under the CUG plan with Vodafone Mini Store representative located at Shop.2, Plot #3, Thandava Moorthy Nagar, Valarasaravakkam, Chennai - 600 087 . The representative Mr.Martin gave me new SIM cards on the 23rd April and not attending calls since then. Vodafone call centre also are irresponsive.
    Hope this mail gets to their concerned department, as none of the call centres divert calls to the concerned person. All the call centre staffs are more of pre recorded devices then real people.

    Aarun

    0 Votes
  • vodafoneindia Jan 02, 2013

    Hello O PSharma,

    Kindly share your contact number at http://bit.ly/RsBzsS so that we can address your concern soon.

    Regards,
    Vodafone Customer Care.

    0 Votes
  • Op
    o psharma Jan 01, 2013

    Balance have being deducted from my sim nd I want it back

    0 Votes
  • Sa
    sanoj kumar Sep 25, 2012

    car driving only

    0 Votes
  • Bu
    budhi ram maurya Sep 11, 2012

    i want to back my win money

    0 Votes
  • Pr
    pradeep b dani Apr 17, 2012

    my cell no is [protected] and my plan is corporate plan so in dat our monthly charges is Rs.50 but last some months your company charging us Rs.85. we complaint about that in ghatkopar store but they hadn't gave me proper responce ... then they charging us extra international sms charges.Rs20 and Rs.25 in november and december resp...which we not did ... then we comlaimt about all dis things in your kurla branch, 111 nd 198, through internet also and my complaint no is [protected] but your company is not corporetng me . And every day ur company sendng me mesgs to pay the balance amount.. but i m nt going to paid that excess amount plzzzzzzzzzzzzzzzzzzz help me... and send me the proper and correct billl

    0 Votes
  • Pa
    Pankaj chavan Aug 06, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Sms pack is not actavation on my no!

    0 Votes
  • Ka
    Karrar ali Jul 18, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I am getting call from this number [protected] pls i want name and address of person

    0 Votes
  • Vi
    [email protected] Jul 15, 2011
    This comment was posted by
    a verified customer
    Verified customer

    hi everyone if u r using vodafone . don't activate gprs in mobile for 24hr . as i am facing the problem for making it on for 24 + 30 days . i am having post paid connection and had added package of 99rs for mobile internet in vodafone. i am also having prepaid connection of Tata Docomo. In both sim, i had internet . i ma having HTC Wildfire mobile in which i use to switch these numbers . but for past one month i had put my vodafone number in that mobile . and for that i had been charged 1lakh and 45 thousand. i am not able to understand wat facility i am using in my mobile . And in my tata number i am having internet pack of 95 rs for 4GB per month and in that i had used only 1gb in one month ... So is vodafone is provding some other data with there gprs. ? or they charged according to time i had on the mobile connection.. ?

    0 Votes
  • vodafoneindia May 24, 2011

    Hi Ishwar,

    Thanks for writing in to us with your concern. Please share your contact details at http://bit.ly/j4ylqc so that we may be able to address you with your concern.

    Regards,
    Vodafone Customer Care

    0 Votes
  • Is
    Ishwar Kumar Verma May 23, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Many times Exess bill prepaired and charged Exess amt not refunded serive added without permition.

    0 Votes
  • Ya
    yasin dunge Dec 15, 2010
    This comment was posted by
    a verified customer
    Verified customer

    hi i my self is yasin dunge i had your no. [protected] before three month and then when i was in delhi one of the lady from your office called me so many times and forced me to pay bill instantly, when i return back from my office job then i paid bill amount of 1180 Rs. again she called me and told to pay bill i gave her that no of pay slip and then i told her to DISCONNECT my no. i dont want to use this no then she told that ok now your no. permanently disconnected and you will get your diposited money within 15 days in cheque.
    now today at near about 18:30 one lady calle me and told that my no. is still active and my unbilled amount is 755 Rs how is this possible i cant got any notification from vodafone and no any bill so please do me a fever that DISCONNECT my no. and send me info regarding to this thank you for all
    yasin dunge

    0 Votes
  • Ra
    Ramyasiva Oct 02, 2010
    This comment was posted by
    a verified customer
    Verified customer

    HAI!WHY CANT VODAFONE PROVIDE SMS AT 10 PAISE FOR TAMILNADU USERS?

    0 Votes
  • An
    aniket shet Jul 12, 2010

    complaining about there is no network in our area.(marcel-goa)

    0 Votes
  • Mu
    Murahari Feb 28, 2010

    Yes it is true, bad services from vodafone

    0 Votes
  • Mu
    Murahari Feb 28, 2010

    Yes it is true

    0 Votes
  • vodafoneindia Dec 21, 2009

    Hi Sarvjeet,

    We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Do let us have your details, mobile number and E-Mail ID here and we’d be happy to help.

    Regards,
    Vodafone Customer Care.

    0 Votes
  • Sa
    sarvjeet Oct 21, 2009

    i get sms on my cell i have won 200000 GB pounds please tell us how we claim our prize

    0 Votes
  • Sa
    saikumarmsi Oct 05, 2009

    i want vf to vf 10paise per call.il pay 21rs for this also

    0 Votes
  • Um
    umesh.cheruku Aug 29, 2009

    poor services for download the bill from vodafone .co.in.

    0 Votes
  • Jk
    J.Kumar Aug 18, 2009

    I am customer your vodafone cell no-[protected], Jitendar Kumar.address Id- B-2/64, Bhagya vihar, End of Mangal Bazar, (Near-Surjeet General Store.)MubrakpurDabas. Delhi. would it be possible send Mobile proof certificate immedaitly.
    thank you
    Yours faithfully
    Jitendar Kumar
    [email protected]

    0 Votes
  • Sa
    sainath May 12, 2009

    firt ressolve my complain

    0 Votes
  • Sa
    sainath May 12, 2009

    i have recharged with sms bonus card but it did not activated my no [protected]

    0 Votes
  • An
    anish Apr 18, 2009

    yes i agree

    0 Votes
  • Su
    sunil Mar 01, 2009

    Vodafone is a criminal company. The logo dog is apparent to the culture of customer care staff. the abuse, threat, bark and abuse. I thought that this is an internation company but after getting connection no 982030xxxx in Mumbai I've got horrible experience with the call center supervisor. The company management know that they have appointed criminal outfits as supervisors. i've decided to get rid of the connection.
    Beware of this company before getting connection. Company management can check the recording of the date 2-3-09, time 1AM to 2AM. This company not recommended.

    1 Votes
  • Tr
    trinadh kumar Oct 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i am to vodafone from airtel for the benifit of f&f 1o paise calling, but this network is also just like airtel. i can pay 3 rupee per number

    1 Votes
  • Tr
    trinadh kumar Oct 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i am to vodafone from airtel for the benifit of f&f 1o paise calling, but this network is also just like airtel. i can 3 rupee per number

    1 Votes
  • Na
    nabab Oct 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    my gprs is not activated .sent gprs setting and message

    1 Votes
  • Ra
    Rahul Kapoor Sep 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This letter whom ever its concerns,
    i care a dam...
    wel iam very sorry to say can't help, you campany his great but its SUCK the same time, its really like HDFC they totally WHOR'S.
    Ok i camplain about my payments are not updates, no one knowns what finkin going out here, i pay my bills, its sunndly 7000 and i paid 5000 and come again get sms in week that pls pay your bills balance 8256.00, its finkin wird haha, its really shame u finkin INDIANS don't know how run the bussiness, and they disconneted my line, i want there to store at Chargate, finkin no repons at all, if they people are our's father, the tone, the laugage oppsss, its SUCKS>>>my # is [protected], my whole family is worried abt this company..i dont know what to do, BUT pls don't try our PATIENCE its not a warning but ADVICE...
    wel after that no one knowns how to speak, ..
    As if we are begging for to re connected our line on the fikin toll free # 111.
    and on 13.09.08 i spoke to 5 differnt people on toll free at abt 12.30am, 2.30am 4.30, 5.15, 10.28am this all amitabachan they told your line put for reconnection, and all balls talks...
    till date my lines is not connected...
    i don't know what ...to tell, it shame...
    well thats it any one wants to talk to me regards all this truth abt yr company call me ...[protected].

    Sinerly Thanks.

    1 Votes
  • Jo
    joise fernandes Sep 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I asked them to change from post paid to prepaid on 25th August an dthey said in 2 days it will be activated. so far today is 3rd Septmber no activation done. I had to visit the walk in shop at sunar nagar malad west to remind them.
    very poor service.

    they make you wait for long and your problems are not solved.

    My vodafone No [protected]

    0 Votes
  • Je
    jeevan kumar Aug 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    this is jeevan.my cell no-[protected].i want deactive the massege -ram.when i dill *123*409# massege :application done.
    please quickly deactive my RAM massege.

    0 Votes
  • Su
    susruth Aug 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    when u respond my complient on [protected].

    0 Votes
  • Su
    susruth Aug 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    my mobile no [protected]. i am recharge with 49 rs for 2 piece per 1 SMS offer in august 8th 9 am . still it is not activated or not repay my ammount. and also my time was waste as calling of custemer care

    0 Votes
  • Ji
    JITENDRA J. SHAH Aug 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear NOODAL OFFICERS,

    We are inform to you I already Vodafone customer. & I already five connections in Vodafone company CUG plan. But sir I complain to you .

    I complain to Vodafone consumer customer care but not response to me your company officers I call but he is not received my call.

    so, sir please solve my problem & you action for your department. Other vise I legal action to Vodafone.

    Thanking you & looking forward to here you soon, your positive response is appreciate to me.

    PLEASE REPLY TO ME MY CONTACT NO. [protected]

    FOR,

    JITENDRA J. SHAH
    M) [protected]

    0 Votes
  • Ji
    JITENDRA J. SHAH Aug 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear Sir,

    We are inform to you I already vodafone customer. & I already five cinnection in vodafone company cug plan. But sir I complain to you .

    I complain to vodafone consumer customer care bu not response to me your compani officers I call but he is not recieved my call.

    so, sir please solve my problem & you action for your department. Other vise I legal action to vodafone.

    Thanking you & looking forward to here you soon, your positive response is appreciate to me.

    PLEASE REPLY TO ME MY CONTACT NO. [protected]

    FOR,

    JITENDRA J. SHAH
    M) [protected]

    0 Votes
  • Ba
    basha Jul 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Customer executives are using very rubbish words if we ask 2, 3 times they are not responding well!

    0 Votes
  • Bi
    BINESH KUMAR May 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Sir
    I am a pre paid customer of vodafone (Delhi circle)
    I had paid rs. 100/- for recharging my mobile thru
    Icici net banking .But i did not get the conformation so far
    (3.30 pm --- 09/05/2008).
    Details of my payments are given below

    Date of payment 09/05/2008
    Time of payment 2:24:59 pm ist
    Description bil/[protected]/0202/[protected]

    Regards

    Binesh kumar

    0 Votes
  • Ki
    kirankumar May 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i want f & f 10 paise calling rates i wiil pay 3/- per number

    0 Votes
  • Tr
    Trushna Apr 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    my cell no is [protected] & i want to remove my caller tune ASAP

    0 Votes

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