Menu
Vodafone Customer Service Phone, Email, Contacts

Vodafone
reviews & complaints

www.vodafone.com

Learn how the rating is calculated

2.0 435 Reviews

Vodafone Complaints Summary

109 Resolved
326 Unresolved
Our verdict: When using services from Vodafone with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Vodafone has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Vodafone. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Vodafone reviews & complaints 435

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
0 review
Sort by:

Newest Vodafone reviews & complaints

ComplaintsBoard
M
2:02 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vodafone deactivation of caller tune

dear sir/mam

my mobile no is +[protected] . i am unable to deactivate my caller tune. i have requested many time to your customer care excutives but there is no response from there side. please help me and deactivate my caller tune

regards
meenu attri
[protected]

Read full review of Vodafone and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
vodafoneindia
vodafoneindia
, IN
Mar 12, 2010 2:16 pm EST

Hi Meenu,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/ykm2nvq and we’d be happy to help.

Regards,
Vodafone Customer Care.

ComplaintsBoard
E
9:31 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vodafone preasuring customers into signing up without explaining the terms and conditions

despite the warnings from my friends and colleagues i signed up to Smartone-Vodafone, BIG MISTAKE!

They rushed me into signing contract for 18 monhts for a mobile plan, they were so insistant that i sign up that they didnt even ask me for my ID card and said i can simply fax it to them. usually port in number takes about 3 days to transfer and i had signed up on friday so i was told that my number will be ported from China Mobile to Smartone on monday, IT DIDNT!

so i called them and they said that i havent yet supplied the ID copy to them. so i told the customer service hotline officer that the shop staff had told me that they would port in the number without the ID copy. this was just a minor delay which is acceptable so i let it go.

second when i logged on to the mobile TV service i realized that it was of very inferior quality and the demo which was given, was of the HD quality. FALSE ADVERTISING!

as you all know that telemarketing is a nuisance and some how a finance company is bent on trying to get me to borrow from them! they even call me after midnight despite me tell them in very clearly that i dont want anythng from them. so i went to Smartone and told them i wanted to chage the number i and my family wouldnt be disturbed, they said that i would have to cancel the old contract and signup again and pay up the remaining months contract amount and penalty!,

number change usually cost almost like HKD100-200 with othe telecom companies but smartone is a trying to extort customers and the CS staff keeps rubbing the dam contract my face and saying that i should have read the contract!,

i am not going to pursue this any long but i would really like to warn everyone about signing up to smartone vodafone hong kong.

PLEASE BEWARE OF SMARTONE-VODAFONE HONG KONG!

Read full review of Vodafone
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
2:10 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vodafone misleading customer on post paid plan

I am an existing customer of Vodapahone with post paid plan of 444. My number is [protected]. I was contacted by one MR Raj Chopra of Bigtel IT Solutions, B-103, Okhla Industrial Area, Phase-1, New Delhi-110020, about 15 days back and informed about a much economical 199 plan which was based on one paisa per second call rate. Mr Chopra told me that I will be provided with a master sim card but my old number will remain active on the new plan. I consented for the scheme and next day a representative of Bigtel came took an ID proof document and Rs 250 and gave me a sim card and a reciept for the money.

The next day I was contacted by the activation service and given a new number ([protected]) for confirming activation. On clearing from them they informed me that this was a separate connection altogether and if i wanted to keep my old number I will have to pay bills for both the number. I informed them that what Mr Chopra told me that my old number will get converted to the new plan and I do not want double connections. I did not get my phone activated

The next day I contacted Mr Chopra on a private mobile number that he had given to me ([protected]) who told me that I should tell the activation service that i agree to the two numbers and later Mr chopra will get the old number converted on the new plan. Smelling foul I told Mr Chopra that i do not agree to telling lies on which he became extremely rude.

I would like action atken against such errant companies hired by Vodaphone whi in their zeal to sell products are making a fool of customers and duping us. I would also like my money back on the plan.

Regards
Colonel S Mukherjee

Read full review of Vodafone
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
10:11 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vodafone convert postpaid to prepaid

Hello! I am Anurag Goel and just mailing you for your information that i have been using Vodafone Post paid connection (+91-[protected]) since last 2 years. Now i am not in a position to use and hence i want it to be converted into Prepaid. i have visited Vodafone Store 5-6 times. Everytime they keep their procedure. Now Ms. Vandana from Vodafone Store-Navyug Market Ghaziabad told me that " You are using ello 299 pay per second plan and your number will be converted to prepaid after your billing cycle as we dont have data of per second call and request you to come on 12th January 2017". My Billing Cycle is 10th of every month . I want to know that when i will go on 12th athen again she can put the same question that 2 days have been passed and we dont have any data of per second call. what should i do in this case.

I will be highly glad to know your response well in time

Regards

Read full review of Vodafone and 116 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
116 comments
Add a comment
A
A
9898004001
, IN
Dec 26, 2014 5:08 am EST

Dear sir,

Sub; m.no. [protected]

My mobile no.is [protected]. I have received offer from vodafone deduct of 42/- Rupee & get v to v 0.20pc/mint. on date 26-12-2017, but when I accept this offer company deduct 64/- Rs in my belance. After deduct 64/-Rs in place fo 42/- Rs I take SMS pack of V to V 0.20 pc/mint for 28 days.Company RS. 22/- extra deduct in my account. I complain to Vodafone customer care, but no any responce give me & no any credit in my account.
I am call so many time in customer care but no any solution for this problem. Please solved my problem.
thank You.

R
R
Reviewer26180
,
Oct 05, 2015 4:33 pm EDT

BEWARE of ‪#‎VODAFONE‬ Kolkata, "RED PLAN". I am undergoing pathetic experience with their service. All the bills coming @Normal Rate...Several Emails to ‪#‎vodafonecare‬.kol@vodafone.com, Calls to 198! NO SOLUTION & I am keep paying bills to keep the service on as they are very much perfect to RESTRICT the service after due date. If you have experience the same share it! I would be highly obliged to get any suggestions to get rid of this horrible situation

R
R
Reviewer63566
,
Nov 28, 2015 12:17 pm EST

I am frustrated with vodafone customer care and agent. These guys took more than 1.5 months to activate a new post paid connection and now for 2 months my MNP is pending from Delhi to AP circle. I have applied thrice to port out from no.[protected] from Delhi to AP but it was rejected every time. I am not able to understand what to do. I sent an email to vodafone customer care and these guys have reverted with the MNP procedure, which I have already followed thrice and yet failed every time. Also, I am receiving these bogus messages that 'Vodafone tried to reach me but not able to reach my cell no...'. I don't have any missed call on my cell during entire day on 27/11. Vodafone is reverting to cheap tantrums to avoid reaching out to customers. I request vodafone to provide evidence that they have called me to address my complaint. Can some one help in completing MNP for my mobile no.[protected] and also I want refund of Rs.4000 additional costs that I had to cough up due to MNP not completing and being on roaming since last 2 months.

B
B
bidisha
,
Nov 15, 2007 12:00 am EST

i had applied for a vodafone connection in gurgaon,India on 8th of Nov 2017, the documents were collected by their executive from my office and verification checks were done over the phone. But the verifier misinformed about the status of my residence due to which my connection did not get activated. I visited the Vodafone outlet where i registered my complaint and verification was again done then and there, but yet my connection never got activated. Also, when i try contacting the vodafone customer care to cancel my application i can never get to their postpaid connection department as their phone lines are always directed to the prepaid section and they have no system of redirecting calls.Its a pathetic company with a lousy system.It was much better when it was Hutch.

R
R
Rimmer
, US
Aug 11, 2010 1:52 pm EDT

I payed amount of Rs 1500 on 7th may 2017 bye calling on 111 which is vodafone customere care no. and i payed the mentioned amount through credit card through the service provided by the company and that payment has not been updated to my account till now and i have even payed that amount as a view to my cerdit card statement for the month of may itself. i have visited to my nearest vodafone store which is at sant nagar many times and even talked to vodafone customer care representatives many times and as guided by them have also faxes the copy of my statement twice and every time they say that they havent recieved yet after that payment i have payed another sum of RS 4500 and that has been updated butthey deactivate my service again and again. i have been facing this problem since last 2 months.

S
S
Shailendra RRB
, IN
Feb 04, 2013 9:40 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am vodafone postpaid customer. Since lost 3 month I have not received any bill through company.
I have allready deposited the dec.12 dues.
continuous I have request on [protected] & [protected] for bill delivery &bill collection but I am sorry to inform you that they are not serious for my problem.
vodafone has deactivated my all phone.
my no. is bellow
+[protected], +[protected], +[protected].
Rakesh Kumar Singh
Vivek Nagar
Pratapgarh(U.P.)
India

R
R
Reviewer88632
,
Nov 17, 2015 5:58 am EST

I have put in to transfer my phone and internet to a new address and was told when i made the transfer on the 15 of October 2017 what with would happen on the 2 of November. on the 15 of nov i started calling the number provided 1444 - form here i was told to call 1410 for here i was told to call [protected] for her i was told to call 1410 for her i was told to call [protected] from here i was told to call 22123 form here i was told to call [protected] - and they told me a someone would contact me in 24 hrs! : 24hrs later i called [protected] - this time i thought i would try the English service - where a message told me I would be attended to in less than 2 minute - but afer 9 minutes of hold I was just cut offer. I have now spent in excess of 3 hrs on the phone with no solution and 10 automated calls from each number asking how i rate the service ! RUBBISH!

V
V
vrd Parkash Sharma
, IN
Nov 09, 2009 9:41 am EST

I am post paid customer of Vodafone. I hvn`t received the Bill of my Vodafone no. [protected] from two months but paid it at Vodafone Store Netaji Subhash Marg Daryaganj New Delhi:-110001 and sumbit the complaind against un received Bills. Then the Vodafone Co. sent me a bill no. [protected] dt 11/10/2017 Rs.1247.77 for the period 11/09/2209 to 10/10/2017 and added Rs.685/- downloads charges but my handset unable to web and GPRS. Vodafone Execative told me that you downloaded the games but this facility not avilable in my handset. I request you to please help me for this matter and what I do.
Thanking You
Ved Parkash Sharma
4666, Mahavir Bazar
Cloth Market, Delhi :-110 006
E mail: vpsdpc@gmail.com
Mobile no. [protected]

S
S
shonalali
, IN
May 10, 2010 1:27 am EDT

I have already filed 4 - 5 complains regarding no network coverage to vodafone in my apartment. but they have not taken any measures or actions to recover it. And now a days they dont respond to the Query/Complains toll free no (198) also.

A
A
axle 62
Alford, GB
Jun 28, 2010 5:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Sir/Madam,
I have been trying to contact your company (Vodaphone) via internet as the last time I phoned your company I lost all my calling credit as they had me on hold for over 35 minutes.
I purchased a new phone in January from Grimsby Vodaphone shop. in the 3 weeks I had it, it cut out on me 3 times, the final time when I was in Cardiff (Wales). I took the phone to a Cardiff Vodaphone store and they replaced it saying that the battery was faulty. they replaced the phone with a which had been returned via a customer having it surplus to requirements.
Since then this replacement phone has been a constant nuisance causing me to spend more than I previously spent, When I got back to my home in Lincolnshire I noticed this replacement had a slight mark which turned out to be a crack in the glass. If I try to phone someone it will not switch off for up to 5 minutes after the call has ended, It will not switch off most of the time so I have to take the battery out. Then it is difficult to switch on. Over the last few months I have purchased freedom packs of which the last one was purchased on the 20th June 2017, I sent 29 messages and still had 100 minutes leftt unntil yesterday 27th June when I noticed that I required either a new freedom pack (100 minutes and 300 texts). This was ludicrous as I only sent 29 texts, and dare not use the phone as it runs up the minutes that I cannot stop so I have to switch off. I sent an email to your Grimsby branch but they did not have the decency to reply and my wife took the phone in to them and they said I had damaged it, and there was nothiing wrong with it. I am thoroughly disgusted in the after sales service and for me to damage the phone is rubbish. My telephone number is [protected] and the telephone is a Sony-Ericksson W205.

ComplaintsBoard
M
5:05 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vodafone prize money claim

Respected Sir, i received a sms "you have been award the sum of 700, 000 GBP INT'
shell Mobile Draw 2010 lottery to claim your price send your name and age to Mr.Mandeep singh:mandeepsidhu88.com" please inform me how to get this price. My E-mail address is mandeepsidhu88.com, mobile no. is [protected] (Bathinda, punjab). My name is Mandeep singh and my age is 22 years.

Read full review of Vodafone
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
5:23 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vodafone number disconnected on unauthorised person complaints

My name is anand, I have 2 vodafone connection in haryana, from yesterday my both no. Are disconnected. When I contact customer care they told me that my both no. Are disconnected due to somebody call them and inform that my both no. Have been lost, please disconnect these numbers as soon as possible and the customer care executive disconnect my both numbers without any written information and without confermation that the person who gave these information to them is the person to whome those numbers were issued. When I asked that executive the detail of that person who call the customer care for disconnect my number the executive advice me that first of all I have to inform in police station and take the copy of fir and deposit that copy in vodafone customer care centr then I asked that execute that do u take the copy of fir at the time of disconnecting my no. He relpy that there is no provision of fir at the time of disconnecting number and if I want to start that numers I have to give my id proof again. I ask that executive if I have the detail of chief minister mobile no. Can I stop that no. Only by giving the detail on telephone on this answer he reply that it can't possible, if it cant possible then whymy number are disconneted only on telephonic conversation...?

I hope that my problem will be solved as soon as possible...

If any vodafone excutive found this complaint plz contact me on my e - mail id
Anandchauhan24 @gmail.com, rediffmail.com
Mob. No. [protected]

Read full review of Vodafone and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
vodafoneindia
vodafoneindia
, IN
Feb 08, 2010 1:02 am EST

Hi Anand,

We believe that you have been contacted by our Customer care team and hope that your concern regarding number deactivation has been clarified. Do e-mail us at vodafonecare.har@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

ComplaintsBoard
I
8:48 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vodafone recharge is unsuccessful and amount will be debited from my sbi netbanking

Hi
this is shaik irfan basha iam living in a. p state and kadapa dist, I will rechage my mobile through online with the help of sbi netbanking of rs.30/- to this number [protected]. so iam not received any type of message regarding to the recharge and amount will be debited from my account this is my reference no. msbi9126578439ig14828309 transfer to [protected].

so, I kindly request you to don't use of online recharges from vodafone online recharging some times it will not working properly.

thanking you,

shaik irfan basha
cell no. [protected].

Read full review of Vodafone and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
vodafoneindia
vodafoneindia
, IN
Jan 29, 2010 7:46 am EST

Hi Shaik,

We believe that you have been contacted by our Customer care team and hope that your concern regarding online recharge has been clarified. Do e-mail us at vodafonecare.ap@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

ComplaintsBoard
R
2:59 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vodafone fraud and ill treatment by vodafone employee.

Hi Iam rakesh kumar, I am very frustrated with the Kind of reply from Mr. Kailash Yadav, Branch incharge, Soham complex, gurudwara road, Jamnagar, Gujarat.Actually i was employee with tata-aig and i have to take vodafone cug plan for reimbursement account.so i have contacted aperson who is handling tata cug plan at surat.But he tell me that u are getting one card free with cug A450 plan, so i taken that card, but after three month i did not get my plan converted to cugA450 plan and my billing for second card([protected]) started.I refuse to pay because my real purpose to covert my plan not solved.They started sending me court notice.They already send me Prelitigation No:691.I talk to the person Kailash Yadav, Branch Incharge but the response from his side was very bad.How can company like vodafone employee person like Kailash Yadav as a branch in-charge, who doesnt know how to behave with customer.My A/C NO is 1.[protected] and the number for which I am complaining is [protected].Please help me in this matter.

Rakesh kumar
Jamnagar
[protected]

Read full review of Vodafone and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
Ranjan Kumar Gupta
, US
Mar 28, 2016 3:39 am EDT

To day I went to Vodaphone office at Bonhoogly, opposite to I.S.I. kolkata, to changethe service provider from RELIANCE TO VODAFONE, along with another new sim for my spare phone, But, YOUR REPRESENTATIVE, MR, PROSENJIT, INITIALLY TOLD ME TO DEPOSIT papers and I submitted the same .I also disclosed that I possesses a vodaphone no.[protected]., and need other services from vodaphone, like change of port from Reliance to vodap[hone and another sim.But he harassed me knowingly or unknowingly, by way of sending me thrice tio my home for my photos only .Lastly he abused me and you can very well find that in the ccrv.of your Baranagar office, .My point is that I being a dediocated consumer of Vodaphone was harassed by your employee, viz, Prosenjit and so I would request you to look after the matter, earnestly to redress my harassment .

ComplaintsBoard
P
11:05 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vodafone poor customer service

Dear Mr. Read,

Its quite ironical that your last name should be 'Read' and i do hope that you will take time out to read this mail and I do fervently hope that this mail is not read by those wonderful people called Executive Assistants who will then write a very mechanical mail about how delighted they are that I chose to get in touch with you and that someone would contact me shortly. I also hope that with this mail I am addressing the right Mr. Read who currently holds the role of CEO- Asia Pacific and Middle East.

I am, as you would have guessed by the subject line as well as the opening lines, a brand new aggrieved customer of Vodafone from that wonderful country called India. My number for your ready reference is +91 [protected]. I subscribed to Vodafone services on 7th December 2009. I walked in to a Vodafone store in a city called Vashi not very far from Mumbai. I told the wonderful employees of Vodafone there that I was looking for a blackberry plan and that i would need ISD services as well. I was promised the moon and more while the plan was being sold to me including the activation of ISD services and what was being called an unlimited plan for 6 months ( Too much details I am sure for someone who has a 30000 feet overview but bear with me)

So I go back home after having completed requisite formalities secure in a misplaced belief that everything was allright with the world and Vodafone. my services were activated late in the evening and I thought that was a good sign. Clearly I was hasty in thinking that way. A day after the services were activated I decided to check if the ISD services were activated. It was not. I thought that it was allright since most services would get activated post the completion of a wonderful process called verification. By Thursday i hoped that things would change and that all services would be activated. However it was not. being the dutiful sheep I decided to call the customer care which turned out be a completely ineffective IVR the first time around. After fumbling a couple of times I figured out that the way to get to a human being on the other side of the line was to lodge a complaint and hence I decided to do the same.

So I call up to complain about the fact that ISD services were not activated and I managed to get through to one of your 'customer service representative' who then informed me that the verification had still not happened and this is three days after i have taken the connection. I then decide to wait for the ISD to be activated. In the meantime unknown to me bigger forces which you euphemistically call 'credit control' were at work. So here I am, a customer who by Indian standards has subscribed to a premium service (The Blackberry connection, Mr Read, is not a trifle) and who has committed to pay a substantial amount to you in good faith in return for what I assumed would be decent service. Imagine my surprise Mr Read when I receive an SMS informing me that my interim credit limit is 500 INR. This is despite the fact that my monthly rental alone would work out to more than that amount. In a few minutes I also receive another SMS that lets me know that since I have crossed my credit limit, my outgoing services were barred. This, Mr Read, means that I cant make calls or use SMS service or use the GPRS ( the funny thing is GPRS is supposed to be unlimited). Hence I was left with a phone that served little purpose apart from looking good in my hands.

I call up the customer service again and I am told that I can increase my credit limit by sending an SMS. This turns out to be blatantly misleading and false information as no such service is available through SMS to customer care as I discover later. This Mr Read is four days after I have activated my connection. In short I am left with no means of communication courtesy Vodafone. So the next day I head to the nearest Vodafone Store in Powai all charged up and speak to your representatives there who tell me they cannot do anything to help me and give me one piece of misleading information after the other which I point out because unfortunately ( for Vodafone) I am reasonably intelligent and understand the language well. Finally on the verge of losing my patience, my breakfast and also any control whatsoever of my blood pressure, I demand to speak to the Manager. The Manager or someone claiming to be the manager ( Goes by the name of Azimuddin in case you would be interested in knowing) comes and tries to placate me. One of the things he promises me is that he will look in my issue personally and resolve it. He tells me that he will call me back later in the day with the response to my complaint or he will try and resolve it latest in a day. In the meantime he advises me to make an interim payment to reactivate the service.

I had received an SMS for a payment of 1307 INR to be made and when the gentleman checks the system he tells me that I have to make a payment of 1504 INR. This surprises me because since services were disconnected and nothing could be done, I could not even with my stellar intelligence figure out how an additional 150 INR gets added in the space of a day. I let it pass and pay the amount. Today, Mr. Read, is Monday and I am yet to hear from this gentleman called Azimuddin.

If you expect my interesting story to end here then you are sadly mistaken for there is more!

So, Mr Read, as you no doubt would have figured out today is Monday nothing of note has happened vis a vis the deficiencies in service. Since there was no news of the ISD service being activated, In all frustration I go and buy a prepaid global calling card. I try to use it to discover promptly that ISD service should be activated on my phone. So I call up customer service again and this time a wonderful lady gets on the line. Mind you this is late in the evening at the end of a stressful day and I was not feeling so charitable and I was quite unhappy. The lady who after listening to my complaint tells me that I need to pay a deposit to activate the services. This time I am sure you will understand if I lose my temper hence the lady in question decides to cut the call. I am sure you realize by now I was not in a mood to accept this. Hence I call again and demand to speak to a manager. After a long wait a floor supervisor comes on the line. I do tell him that he would be incapable of resolving or telling me anything of import and demand to speak to the manager. I was told after another short wait that the Managers were in a meeting about improving customer service and therefore would not be able to speak to me. Hence after giving an earful to the man I tell him the issues and he tells me that the ISD services would be activated in two hours. So what should be done automatically was never done. The funny thing Mr Read is that by the time i disconnected the call the SMS informing me of the activation of ISD services was already sent to me.

Now comes the icing on the cake. I then decide to use the world calling card and activate it now that ISD has apparently been activated. well it would come as no surprise that the calling card doesnt work and there is a discrepancy since the activation system asks for a 12 digit code while the card which i have brought is 14 digits. Hence I have spend another 110 INR for a service that is completely useless.

Therefore Mr Read I am sure by now if you are still with me will be feeling terribly proud of the organisation that you lead. If the levels of service that you provide to someone who subscribes to a premium service is so appalling, I shudder to think how it must be for other customers. Perhaps the dog in your advertisements tom-tomming your customer service is symbolic of how you view your customers. In short other than increasing the street value of a breed of a dog, there is precious little that you have achieved when it comes to customer service. I wonder if it would have been more beneficial for you to have spent the money on actually doing something to improve the customer service.

Mr Read, do not view my complaint less than favorably. think of this as honest feedback and then explore what it means to actually help a customer. As for me, Mr. Read, dont worry about me. I plan to disconnect the services at the earliest and find some other appalling service provider who perhaps is a little more honest about the fact that they care two hoots about the customer- someone like Reliance.

Happy to help Mr Read?

Regards

Pradip Nair

Read full review of Vodafone and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
O
O
Osama Mohamed Salah
,
Jul 02, 2008 5:41 am EDT

I'm a customer for Vodafone for more than 7 years, a bonus program is launched for customers' corporate lines (Vodafone One), which unfortunately I'm one of them, I've been contacted by the customer service to inform me about the addition of free points on March 08, I've confirmed with them about my balance for more than once in that call, just to make sure... but I've been shocked on April when I called to redeem my points, I've been told that I don't have these points and that they will check, after checking they informed me that this is a mistake and it will not happen again, after of course confirming that the balance I have is the same as I was informed on March. Again in May as I waited for correcting the mistake I've been informed of, I found that nothing changed, again calling the customer service and asking for a supervisor to explain, he answered with great apologies for about 4-5 calls wasted for such a very simple problem and again confirming from a supervisor my balance and last in June where I have been promised to use my free points at that time in order to take their time to correct the mistake, I find that nothing happened, calling again the same supervisor, he answered that he doesn't remember anything and this is not true and there is no call record available (which is my only thing to prove my rights for the points), I was answered by a very strange way as I was wasting his time and this is what I have to accept, really hooray Vodafone Egypt!

vodafoneindia
vodafoneindia
, IN
Jan 03, 2010 7:19 am EST

Hi Pradip,

We believe that you have been contacted by our Customer care team and hope that your concerns regarding ISD service & Credit limit have been clarified. Do e-mail us at vodafonecare.mum@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

V
V
vodafone user
, IN
Feb 12, 2009 3:22 am EST

i am a voda fone user. THe services provided by vodafone is very poor.without doing any call/sms my prepaid is Rs -99.54 .how it is possible? i want the clarification for the same.Their customer care number is not available.

O
O
Osama Mohamed Salah
,
Jul 02, 2008 5:47 am EDT

Please Any One Can Help Me To Get Some One At Vodafone Egypt Who Is More Responsible For My Case, I'd Be Very Gratefull

ComplaintsBoard
J
9:51 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vodafone delay in conversion from postpaid to prepaid service

I, Jai Prakash Kain requested for conversion from postpaid to prepaid services on my mobile number +[protected] on 18-11-2009, and the request number [protected] dated 18-11-09 was provided by Mr Raveesh a customer care employee of vodafone to this request. I have contacted customer care for five times till 13-12-09, but no action taken on my request.

Read full review of Vodafone and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
bmahender
, IN
Jan 25, 2010 4:11 am EST

Vodafone processes requests for migration of post paid to pre paid, But it is tricky process.
The call center agents and the people at vodafone store would say they can not convert from post paid to pre-paid.
I raised a complaint to Nodal Officer e-mail id.
[Got it from Contact us page on vodafone website].

The nodal officer sent an e-mail saying that they can process the migration from post paid to pre paid and asked to carry the e-mail that he sent to vodafone store.

I submitted the e-mail to vodafone store and then they have converted my post paid to prepaid.

I would suggest to contact nodal officer if you are looking for migration of post paid to pre paid.

ComplaintsBoard
R
6:08 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vodafone customer support misbehaviour

This is to inform you that I'm really getting irritated from your customer support because no one take care of customer problem seriously and misbehave with customers.

My phone number is -->[protected]

My name is---->Rajinder Kumar

The problem is that vodaphone has deducted two times 30 rupees for the services of MIS and Voice over Phone Service, Although i've not request for any of the service.

And I've also complaint about that service, one time they give me request number that is-->[protected] for MIS service.

and i've also complaint about another service that i don't want that service voice over chat, I was put the complaint on 30th, on that day vodaphone server was down and thats why they didn't give any request number but they said that i've forward your number to my senior, But when i confirming on 1st they said it you will return back your money with in 24 hours, but when yesterday i try to confirm, your customer support executive talk with me rudely and said I'm not eductated and even when i call again no one pick my phone and when one executive receive they put my call on hold. on the whole day I'm suffering from vodaphone customer support. Also from my phone I'm not connected to Customer Support when press "9"
You can check with customer support.

Now I'm getting frustrated from vodaphone service and put you the email.
Thanks

Read full review of Vodafone and 3 comments
Update by Rajinder Paul
Dec 07, 2009 6:10 am EST

Yes, Everyone getting these kinds of problems from vodaphone.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
G
G
ganesh m mhatre
, IN
Nov 28, 2013 5:05 am EST

my name ganesh mhatre
old vodaphone cutemer with 3 nos vodaphone sevice numbers till date
yesterday vodaphone representative form bhandup branch mr kiran sable ([protected])
issued me data card offer sim no is-[protected] for 3g service 2month 99 & 4gb downloading capacity without card number
till this time same was not activated & vodaphone cut care executtive assking for card number refrence which was not given my sevice provider
pleae help
my number id [protected]

T
T
Taiyabali Ujjainwala
, IN
Jul 14, 2010 4:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Yes, the same prob i m facing, whenever i press 9 it doesn't connect to customer care & they always give false commitment. I m really frustrated but this.

Well if u r using prepaid card, i wud suggest you to do recharge ur mobile online from www.easyrecharge.net, bcoz they gave us our recharge money back, so if this happen 2 u next time, u will not hurt so much. Atleast u will feel like u have not lost ur money.

Thanks,

Taiyabali Ujjainwala.
(M) [protected]

D
D
D Lovaraju
, IN
Jan 11, 2010 12:08 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Sir,

I am getting irriated with your services. This is to inform you that due to your service i am in trouble with my department. I may lost my job.

I am holding two numbers with same problem - [protected] & [protected].

your net work is not available in my mobiles since 07 Jan 2010.
I have called somany times to Customer care for the same. Giving false statements.
Moreover i have visited vodaphone stores locally. But, there is no response.

Just give me a call on alternative mobile([protected]) for brief immediately.

Otherwise i will proceed legally.

Hope ypu will call me immediately.

Thanks & Regards
D.Lova Raju

ComplaintsBoard
S
12:23 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vodafone discrimination/ negleting local language

Vodafone offers there all services in all states of India in respective local language except Marathi. Even after repeated requests to the customer cell of the company they deny to install the software of Marathi, which is official local language of Maharashtra. This discrimination was brought to the notice of TRAI, they have not even acknowledged the complaint. Is this justice? is it according to constitution?

Read full review of Vodafone and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
vodafoneindia
vodafoneindia
, IN
Dec 30, 2009 2:11 am EST

Hi Sulina,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Do let us have your details, mobile number and E-Mail ID here and we’d be happy to help.

Regards,
Vodafone Customer Care.

ComplaintsBoard
S
3:56 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vodafone unauthorized deduction

Hi,

I am a pre-paid customer of Vodafone.

I would like to highlight this issue with you.I have requested to put my number in DND list and I got confirmtion through mail that it has been activated.But still after two months of its activation I am getting all the promotional marketing calls and sms.Can you please look into this matter as your customer service executives are very rude, they do not talk to pre-paid customers properly.And after talking to the I also do not receive the message, which I supposed to receive after taking to any customer care executive.There is one more issue that Vodafone is diducting Rs 30 monthly from my account without my consent.I will request you to please look into this matter very seriously.

I hope for your reply very soon, else I need to re-think to continue my service with Vodafonbe or not.

Regards,
Shashi

Read full review of Vodafone and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
vodafoneindia
vodafoneindia
, IN
Dec 21, 2009 6:36 am EST

Hi Shashi,

We see that you have faced an inconvenience with one of our Services / Products. We would like to get in touch with you on this. Do let us have your details, Mobile number and E-Mail ID here, and we’d be happy to help.

Regards,
Vodafone Customer Care.

ComplaintsBoard
V
12:28 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vodafone illegal charging

Vodafone advertises £18 for unlimited broadband use for businesses. Whilst taking out an 18 month contract I was told one can monitor usage as well as upgrade anytime. A few days after taking out the contract I decided to upgrade from £12.77 per month to their £18 package. Guess what? Vodafone dealer said it was no problem but I need to go through their customer services. Customer services quoted £25.00 for 5GB and refuse to let me upgrade to the package that I have opted for. They have now billed me for £75.oo since I have exceed the limit of 3GB. I refuse to pay as their entire agreement is contradictory.
This message is to advise everyone. DO NOT PURCHASE VODAFONE AGREEMENTS. They are UNETHICAL. This will be on UK BBC WATCHDOG - AT LEAST I HOPE unless VODAFONE
CONTACTS ME IMMEDIATELY.

Read full review of Vodafone
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
2:40 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vodafone overcharged

A month ago a lady from vodafone rang me asking if i would like to take out a mobile phone contract i was at first reluctant because i hardly call anyone or text she then mentioned the internet to which i replied the only thing i would use online is facebook she told me she could give me a great deal of 600 minutes unlimited texts and free internet all at the great price of £15.00 a month, i rang vodafone up yesterday because i have not yet received a bill or any conformation, to which i was told by one advisor that my tariff was £21.00 a month with no internet i was shocked and after saying that is not what i agreed he then put me through to 3 different departments and i was then told that my bill would be £15.00 a month but no free internet . i did not agree to this and feel really upset and lied to, i was then told it was a third party who had sold me the contract . and nothing could be done to help me

There is no point in me having a mobile if i don't get the internet and i cannot afford to go over £15.00 a month . i would like to end my contract but was also refused this.i am in total shock and wonder how one minute i was on a high praising vodaphone for doing such lovely deals to now feeling cheated and lied to.

Read full review of Vodafone
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
9:31 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vodafone scam offers

Dear Sir/Madam,

I regret to submit my complain and highly show my disappointment on my un trustworthy mobile service provider "Vodafone Egypt" who claimed by calling me that they provide an offer called "Vodafone Gold" for open lines (Please check the following link) http://www.vodafone.com.eg/en/Personal/PricePlans/OpenLine/VodafoneLine/index.htm
The issue i want to complain on is that when i had the phone call from the vodafone customer service employee, he/she did not explaine that (gold or platinum bundle customer, then you can enjoy the free 4 numbers, free Fridays, Saturdays & nights and free Vodafone numbers after consuming the monthly bundle minutes) and also the voice message that is played when applying the offer did not clarify or even gave a hint on this issue.
I have noticed this improper manner just by fault when i was reading the promotion on the website today after i am using the scam offer since 12/10/2009.
Please note that this scaming, cheating attitude is totally unacceptable by such a huge trustworthy company ("Vodafone") and a quick action is required to satisfy myself and ofcourse as well as the other scammed customers, and then after i will immediately switch to another service provider which is more responsible and honest.
Ruining such a company's ("Vodafone Egypt") reputation is not just enough for me.
Your attention and quick action is highly appreciated.

Read full review of Vodafone
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
8:36 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Vodafone - refund-security deposit

i am having post paid connection, viz., [protected] and completed 1 year. at the time of taking the no. i was told that security dep.of 250/-refundable after expiry of 6 months.now customercare is telling that after the disconnection of number only security dep. shallbe refunded.this only implies that how different is the attitude at the time of marketing...

Read full review of Vodafone and 10 comments
ComplaintsBoard
E
11:40 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vodafone awful customer service

Where do I start?! Since setting up a business user account with Vodafone Spain in March 2009 I have had problem after problem. Every time I speak to their customer service department they tell me a different thing.

I have not received a paper invoice since May this year and could not access the account online to view invoices despite more than fifteen calls to try and sort it out. Six passwords later I have just managed to get online and download the invoices which had been promised to me in the post on four separate occasions.

Intrestingly I received the first four invoices to the correct address and when they did send me a copy invoice of one that was missing it had a totally different address on it despite me having confirmed the address twice previously.

I was also told by one customer service operator that if I want to view my account online I cannot receive paper invoices and vice-versa - this is contrary to what I have been told by at least two other customer service operators and the distributor who sold us the package.

In between all this Vodafone have been overcharging me every month since the account was opened between 13.50 euro and 55.10 euros amounting to over 150.00 euros in total to date. Alot of money to a small new business.

Of course not having had access to all our invoices I began by only querying the ones I had. I then received a rebate with no idea what it related to. The final straw was when I managed to download all the missing invoices to find they have continued to overcharge me.

When this was queried yet again I was told that the charges are for internet access. I pointed out that I pay 18.00 euros a month for free access to which I was told that I am accessing the intrnet via Vodafone Live and this is charged for seperately. If this had been explained in the first place it could have been addressed however the point is that I have NOT been accessing the internet through Vodafone Live so it is all rubbish anyway.

As I am not Spanish I wondered if this had anything to do with the service I was getting so I even asked my accountant to call on my behalf (who is also a lawyer and Spanish) after over an hour on the phone to them she gave up totally bewildered.

Given the total ineptitude of their customer services department I don´t believe a word they tell me.

So Vodafone Spain if you are reading this...unless my issues are resolved I will be cancelling my contract and moving to Movistar as soon as my contract expires.

Read full review of Vodafone and 20 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
20 comments
Add a comment
L
L
Lee Harris x
, US
Dec 28, 2020 8:16 am EST

I was with Orange and fed up with their service so when Vodafone called with an offer I listened, I told them I had a 'compremiso' and that it would cost about E60 to leave them early the person said they would pay that... of course they did not because it was never written into the contract.

I was told my contract with them is until February 2021 but I have since found out that if I want to leave I will have to pay 114€ because the wifi is until August! No one ever told me that.

The help lines and the people are terrible I should have been suspicious when I signed up with them because I had 3 different calls all from vodafone each trying to convince me not to go with the other offer from vodafone! They are despicable liars and con artists anybody who knows of a way to make a formal complaint please let me know, I feel like I am trapped in a balck hole dealing with them.

M
M
Mesette
Malaga, DZ
Feb 15, 2022 2:59 pm EST

Vodafone Spain offered one year fibre contract. After one year they say no contract renewal, but the price went up 300% higher and keep charging that after one year. They refused to cut the line or take back their router. So they'll keep charging even without usage untill you'll find a new operator who is able to make the transfer and cut the line.

D
D
DanielPiatek
, ES
May 24, 2019 11:58 am EDT

Since installation 8 months ago (which was, in itself a nightmare), I have had a continual nightmare with Vodafone. Finally we are being charged the right amount every month, but they are not "paying us back" the 250 euros they already stole from us (they were supposed to credit this amount every month).

Everybody (almost) I have spoken to at this company and at the local store where I signed up have been pleasant, and have always said, "Don't worry, it will all be fixed." And then...

IT NEVER IS. It NEVER is.

Then today, months later, a supervisor on the phone is telling me, "We don't owe you any money. Two months ago the supervisor I talked to on that day finally realized (after going back and forth on email), that they owed us about 250 euros. And then the next month the bill was for 400+ euros (our contract fee is 52 euros).

So then more calls, etc.

Now this month, she says ... "we fixed the problem, we don't owe you anything, it says it right here ..." Well, that pushed me over the edge when she wouldn't listen to anything I was saying, so I yelled at her on the phone to shut up and listen to what I am saying.

Then it was, I need to hang up now.

THIS IS A CRIMINAL ENTERPRISE. I swear to god, it is a criminal enterprise.

The people working for the company are, generally, decent people doing their jobs. But the entire set up SEEMS TO BE (based on my experience and the experience of others I've asked) ... SEEMS TO BE designed to steal your money and then make it impossible for you to have resolution to this problem.

Once they get the money, whether it's what your contract says or not, there doesn't seem to be any way to get it back.

THIS IS A CRIMINAL ENTERPRISE.

Has anybody found a way to get your money back? If so, I will be incredibly grateful to get the words of wisdom.

THANK YOU.

B
B
belville
, ES
Mar 15, 2018 6:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Vodafone Spain. Awful customer service.
Two weeks ago I had to request some invoices from Vodafone Spain from 2015.First I was told I would need a special code to get these after 30 minutes no code received. Contacting them the next day a Lady said that there was no problem and forward me nearly all the invoices but two.On Monday of this week, I contacted Vodafone Spain again to request the missing invoices only to be told that I receive 3 invoices every month to which I responded I didn´t upon which the lady in Vodafone said I did and that I didn`t know what I was saying and I was stupid.After this, I request a call from a Manager. On Tuesday I contacted them again only to be total It would take up to 4 days upon which I had a disagreement and told the girl I wanted to talk to a manager to which she responded not possible and after pushing she sent me the information but I still requested a call back from a manager. I called yesterday again and was told that a manager only calls a customer after 48 hours have passed to which I responded where is my call from Monday.Now while I am a small self-employed business person that spends about 1, 700 euros a year It has come clear to me that Vodafone does not care about customer care and the value of keeping customers they have. I am now reviewing my contract with them and looking elsewhere because putting it bluntly I hate to ring them because I just put my blood pressure up.

M
M
Maratov
, ES
Dec 14, 2016 7:43 am EST

I had a very experience with vodafone. They charged me more then 300 € for using an internet data and short phone calls in kazakhstan. As a traveler i've never experienced such a bad service. I never received a sms notification about the prices in that country. Over the phone i was told it just not refundable and we can not do anything about it. Its basically my fault! I pay already so much and they did not even help and give any discount in that case. I would not recommend vodafone. For #### sake, do not sign a contract with that #### company!

Just horrible!

H
H
helcap
, ES
Jan 23, 2018 2:32 am EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Maratov

Vodafone 'customer care' is a joke. We have been with vodafone for 6 years and have had a few problems but nothing as bad as since we moved. My husband cancelled his mobile phone at the same time as we registered our new address and collected our equipment from the local shop...since then we have had 3 weeks of normal service in the two and a half months of being at our new address. My husband has phoned customer service countless times only to be told so many different things that our minds are boggled! I eventually managed to access our account online only to find that they have charged us for our old address aswell as our new one and their attitude was extremely unhelpful to say the least...needless to say we have still not received any reimbursement. They have also been charging for the mobile phone that my husband has now 'cancelled' 3 times. We have exactly the same type of system that we had at our old address and yet we only have a normal connection for 1 week per month...we have been told that we use all our GB up by streaming off you tube which we have been doing for years and never had a problem before. They also added that before long we may have 'no connection at all' for 54 euros per month! They did tell us that we can buy 'vacation top up cards' [ie pay MORE money per month]...there will be no vacation for us although I am sure the execs at vodafone can afford plenty! I would not recommend this company to my worst enemy, they are incompetent and blatant liars and thieves.

K
K
KirstyDublin
, GB
Oct 13, 2016 8:41 pm EDT

Vodafone acquired ONO in Spain recently. Their first act was to increase the monthly cost to consumers by approximately 10% per month. I have never been asked to sign a new contract with Vodafone. Call me old fashioned, but if you are paying €43 per month for a "broadband service up to 20 MB" and you are in reality receiving about 2MB at best until it stops completely, there is a problem. So you call Vodafone to complain that you have NO INTERNET SERVICE and they give you tons of excuses. In summary, hugely expensive, patchy broadband service, expect to receive about 10% of their advertised broadband speed and dreadful customer service. Awful!

T
T
Tony696
, ES
Apr 12, 2015 5:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

On 21 January 2015 I cancelled my Vodafone mobile line at the Mojacar Vodafone office. The office took my documents and sent the solicitude de Baja lines letter by fax. It now turns out that they should have sent NIE document in fact they sent my resdencia certificate. So Vodafone central did not stop the account for the line. Just suspended the line temporarily and kept on billing me. Apparently it is my fault and to close the account they say I have to pay the outstanding and hope it gets cancelled. Like many expats in Spain I am rather elderly and don't know what to do. Can anybody help me with this. Tony

tonytrishmillington@yahoo.co.uk

L
L
louise68
, ES
Apr 01, 2015 11:56 pm EDT

My goodness, we all seem to have the same complaint, I have been charged for a weekly subscription which I have no idea what so ever what it is, I have phoned Vodafone customer service and ranted and raved but they refuse to take this charge off my bill, so I will go through all the rigramole of going to the police, going to my solicitor with no effect I suspect, but we cannot let them win on this we have to fight it is our duty as consumers to have proprer treatment we are afterall paying these people to be bad, I would like simply to not pay my bill but I am not a criminal I am a law abiding citizen, unfortunately these people this company do not give a hoot about the people who give them money...we should be treated with respect. it is the year 2015 for god sake not 100bc...!

P
P
Pablito_S
, ES
Nov 25, 2014 1:32 pm EST

I have been trying since March this year to cancel a contract I had for Modem USB (dongal). Two registered letters, two emails to soporte@vodafone.es, all of which were ignored and they just kept sending me bills. I went to my local vodafone shop for the third time, this time with copies of everything I'd sent and they agreed to call head office for me. Their excuse was that I hadn't included with my request a copy of my NIF and that I should fax a new request with a copy of my ID. I did that on August 6th and still received a bill for the month starting August 8th. I emailed them again at sopòrte@vodofone.es but again no reply. I then went to my local OMIC and made complaint on 5th November. I have also received a letter from vodafone's debt collection company crf threatening to take me to court. I've now ahd a response from OMIC. Vodafone have finally closed my account as of November 20th even though there was no disputing that my request of August 6th was correct in every way, including the fax receipt saying sent succesfully.

There is absolutely no point in contacting this company's customer service department. It is clear to me that they had no intention of closing my account until contacted by OMIC. Don't waste your efforts trying to be reasonable with this company, just go straight to OMIC. For the record they have mentioned to OMIC the outstanding bill which they expect me to pay. Guess what Vodafone, go jump !

P
P
pvp
, IN
Oct 28, 2014 11:23 am EDT

Vodafone specializes in fleecing you right from the word go
1. Once you activate their SIM card(prepaid) you are immediately told to recharge as there is zero balance (none of these is mentioned in the SIM related prinout information provided)
2. Roaming services dont work - I think that even they are not aware that it doesnt work
3.call the customer serive and you have really people answering at random to questions which you didnot ask and no answer for questions which you have
overrall -AVOID VODAFONE

L
L
Lusolush
, GB
Jun 04, 2014 8:10 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Vodafone are absolutely rubbish! Never have I in my entire life come across such an unprofessional, unhelpful, frustrating company and its Customer Service staff.
We have an apartment here in Spain which we normally visit a number of times a year. We took out a mobile phone, land line rental and Internet package out last year. Due to unforeseen problems, we haven't been to Spain since last year. Internet has always been slow but on our return to our apartment 2 weeks ago, the internet was working even slower. Unfortunately I had to ring Vodafone from my UK mobile phone as I forgot my Spanish one. Having explained the whole debacle of the internet working even slower this year and the landline not being usable due to background noise, I was finally given an incident number. They assured me that an engineer would ring me within 24 hours! As yet, they still haven't rung me back! Surprise, surprise! Having explained to them to call the UK number and not the Spanish one as it's turned off and in the UK ... The engineer has apparently been calling the switched off Spanish mobile! Every time I speak to a customer service person, I tell them to inform the engineer to call me on the UK number. But no, that's way too complicated! I speak fluent Spanish and have berated them over the way they are treating their Vodafone customers. They apologise but that means diddly squat if they don't rectify the problem. I just want to cancel the direct debit but my husband advised me not to as that will bring problems itself. I can't even make a written complaint on their website as you need to set up an account on My Vodafone which you need a mobile phone because they text you a code! What an ar*e about way to do things ... Ridiculous!
I am now going to go into a shop and pay off the remainder of the contract and get as FAR away from Vodafone Spain. We are with Vodafone in the UK and have never had any problem with them! Maybe we should go with Yoigo? Can anyone recommend anything better?
Sorry ... Rant over!

ComplaintsBoard
A
8:28 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vodafone wrong commitment & worst customer care

My last mail to vodafone

Due to no response from your side against my mobile no. [protected], I m so much harrashed by vodafone. Vodafone is a cheap and waste customer service including apeal.

I decided to close all my vodafone no. S within starting week of november 09.

[number removed] named [name removed]
[number removed] named [name removed]
[number removed] named [name removed]
[number removed] named [name removed]

And will never go to vodafone & also suggest to others.

With final regards,
Arun singh rawat

On wed, oct 7, 2009 at 7:03 pm, arun singh rawat wrote:

As per my mail I told you not to do correspondence to my home address. But you sent a hard copy of bill to my address.
Boss why you are doing that things when I told you that I dont need that vodafone number [protected].
I purchased that no.in 26 aug. 2009. Your executive whom I talked ansured me that it ll activate after 78 hours. But you activated the same in 07 sep. 2009 (after 264 hour of purchasing) and after 7th sep. 2009, I visited to your store he ansured me that sim was not activated till date (I think it was 12th sep. 2009). And he made a refund request against that mob. No..
How can he do request when sim was activated and why he dont told me that.

These are the loose point of your worst service.

I am trying to visit consumer forum and let see what they do for me.
I am trying to contact your vodafone ombudsman (national or international) because of not reply by nodal officer in last 9 days.

Let seeeeeee!

Regards,
Arun singh rawat

On fri, oct 2, 2009 at 4:04 pm, vodafone care wrote:

Dear mr. Rawat,

Thank you for your email dated 29/09/09 reagrding the services on your vodafone number [protected].

We sincerely regret the inconvenience caused to you.

We would like to confirm to you that we have forwarded the details of your concern to our specialized vodafone care team. We request you to kindly provide us 72 working hours to get the same checked and revert back to you with the feedback.

Assuring you with the best of our services at all times.

We at vodafone believe in customer satisfaction. Please be assured, that we are committed to providing you and all of our customers with the highest standards of service in the industry.

In the meantime, if you need any further assistance, please do call us on 111 toll free from your vodafone mobile phone. We? Ll do our best to help you.

Happy to help,

Heena iqbal
Vodafone care

Contact numbers
Vodafone care : 111 or +91-[protected]
(Toll free from vodafone mobile phones within the home network)
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare. [protected]@vodafone.com
Website : www.vodafone.in

— original message —

From: [protected]@gmail.com

Sent: 29-sep-2009 18:24:12

To: vodafonecare. [protected]@vodafone.com

Cc: nidhi. [protected]@vodafone.com

Subject: re: refund of amount on your vodafone mobile number [protected] [ref:[protected]]

As per rule if that all are mentions in your terms and conditions column then why should your executive taken my request. Was he never read the t&c.

According to t&c if I am requesting you to refund you need to close my account with immediate effect.

I declare that I am not using the no. [protected]. I ll not take any liability against this vodafone no..

If you ll do any correspondence for this number at my address, I ll complaint against you with all proof as hard copy.

Your executive confirmed me that due to negative verification the number was not activated and he showed me that on pc.

I am not responsible for calls made by this number.

And I am getting the way how you refund my money back.

With regards,

Arun singh rawat

On wed, sep 23, 2009 at 12:43 pm, vodafone care < vodafonecare. [protected]@vodafone.com> wrote:

> dear mr. Rawat,

>

> thank you for your email dated 19/09/09 regarding the refund of

> amount on your vodafone mobile number [protected].

>

> we sincerely regret the delay in replying to your e-mail and the

> inconvenience caused due to misrepresented information provided to you.

>

> we value your relationship with us. We assure you that we are

> committed to provide you and all our customers with quality customer

> service

>

> we would like to confirm to you that as per our records, the

> verification has been confirmed positive for your account, and the

> services for yor vodafone number have been activated effective 07/09/09.

>

> we would also like to confirm to you that as per the "make your own plan"

> on your vodafone number, security deposit of rs. 500 is refundable in

> case you retain your vodafone account for 24 months.

>

> as per the details mentioned above, we regret to state that we would

> not be able to refund the security deposit of rs. 500 on your postpaid

> vodafone account prior to completion 24 months of activation of your vodafone number.

>

>

> assuring you with the best of our services at all the times

>

> in case you need further assistance, please do call or email us. We'll

> do our best to help you.

>

>

> happy to help,

>

> shweta gursahani

>

> vodafone care

>

> contact numbers

> vodafone care : 111 or +91-[protected]

> (Toll free from vodafone

> mobile phones within the home network)

> fax number : +91-[protected]/[protected]

> e-mail : vodafonecare. [protected]@vodafone.com

>

> website : www.vodafone.in

>

>

>

> — original message —

> from: [protected]@gmail.com

> sent: 19-sep-2009 16:49:01

> to: vodafonecare. [protected]@vodafone.com

> subject: refund request. No. [protected]

>

> dear sir/madam,

>

> I booked a vodfone no.* [protected]* by my name *arun singh rawat* on *aug.

> 26, 2009*.

> I made a payment of rs. 500 to the executive named nevrinder singh as said.

> my sim no. Is [protected].

> due to negative verification sim was not activated till *9th sep*. So

> I bought another I made a request to refund my payment at vodafone

> store situated at *rajeev chowk metro station c. P. Delhi*. He gave

> me request no.*[protected]*.

> after

> that somebody called me that he wants to give me a vodafone gift and

> he told me that the request of refund was not done.

> but I did it before.

> how could you activate my no. After a wrong verification and my request.

> I am using another vodafone no. [protected] for last 1 year.

> please revert me the status.

>

>

> with regards,

> arun singh rawat

> [protected]

>

> this email and any attachments thereto are confidential and intended

> solely for the use of the individual or entity to whom they are addressed.

> this message contains confidential information and is intended only

> for the individual named. If you are not the intended recipient /

> named addressee you should not disseminate, distribute, reproduce or copy this e-mail.

> please notify the sender immediately by e-mail if you have received

> this e-mail by mistake and delete this e-mail from your system. If you

> are not the intended recipient you are notified that disclosing,

> copying, distributing or taking any action in reliance on the contents

> of this information is strictly prohibited. Please further note that

> transmission cannot be guaranteed to be secure or error-free".

>

“this email and any attachments thereto are confidential and intended solely for the use of the individual or entity to whom they are addressed. This message contains confidential information and is intended only for the individual named. If you are not the intended recipient / named addressee you should not disseminate, distribute, reproduce or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Please further note that transmission cannot be guaranteed to be secure or error-free".

Read full review of Vodafone and 138 comments
Resolved

Complaint is resolved.

Hide full review
138 comments
Add a comment
B
B
babbu sharma
, IN
Sep 03, 2017 11:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i can face serious network problem in bhalswa dairy delhi 110042. so network team chek nd thare are tawer requirment so i can apply for tower on my rooftop. nd network team chek covrej before 1 month nd slect the place . nd before 10 days call me vodafone .your tower is installed in 72 hour but not any responce nd not solv any problem . plz give me response nd solv my problem plz contect me [protected] [protected]

V
V
Vithal. Rao
, IN
Sep 16, 2010 5:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Non-Refund of ISD deposit amount of Rs 3000/-.

Be careful when ever you pay ISD deposit to Vodafone. Chances are you may not get it back.

I have bitter experience dealing with Vodafone.
1. Vodafone is not refunding ISD deposit amount of Rs 3000/- despite my surrending the Vodafone connection and paying their final bill 3 months back.
2. Each time you write to their customer care, a different customer care executive writes back stating that they will refund the deposit amount in a month's time. 3 months have elapsed since my first communication to Vodafone on ISD deposit refund.
3. More over, writing to their Nodal Officer and Appellate Authority is also of no use, as these Officers do not reply to customer complaints / emails.
4. Vodafone's "Happy to Help" slogan is a big lie. Forget about helping, these guys don't even pay what is legally due to you.

Will be happy to know what needs to be done to get my ISD deposit back.

Vithal

N
N
nitesh gahlawat
, IN
Sep 04, 2011 9:35 am EDT

Dear sir/madam
I am highly disappointed with your coustmer care services.I am using blackberry messenger under your company schemes and plans..But it is not working properly.You reduce my balance many times on using facebook under the plan of black berry messenger while u told me that it is free.I used to call you 4 or 5 times a day .but u people even don't pick my call.please make your service good and do a favour for me..otherwise i wll change my network to some one else company..
thankyou your coustmer,
Nitesh gahlawat
nitesh0909@gmail.com
[protected].

W
W
Wertcraft
, US
Jul 29, 2010 8:22 am EDT

A fraud has been committed with me by the Vodafone cellular company by telling a wrong prepaid to postpaid conversion plan. A sum of Rs. 250 was asked as security which i had deposited with the Vodafone executive and collected the receipt. I canceled the application for this conversion after the verification call told me the correct plan. Now my money is not been refunded and I am asked to wait for month or go to Vodafone centers with the receipt to collect the refund. Moreover no help is provided by the customer care centers also. Vodafone also do not provide any intimation for changing the calls and message charges. They are duping lakhs of vodafone users by not giving such information and filling their pockets.

A
A
Abhishek Ranjan
, IN
Sep 03, 2013 8:01 am EDT

I am a regular average billing customer of vodafone and my max. billing per month is around 400/- max.
This Month, Aug'13 I got a shock when my bill stated an amount of Rs.9300/- pending to be paid.
When I checked with Vodafone, I was told that my usage has gone above the specified limit of 1GB which is not at all possible.
With an extreme slow speed of Vodafone 2G Internet, how can anyone go beyond 1 GB, I totally dont understand.
I have my Mobile inbuilt tracking software which I use everymonth to track my usage and it says a usage of 533MB this month.
Now please help me in this, as I won't pay an extreme amount of Rs.10000 that too for 1 month bill and when I have not at all used this much. Logically think of this.. who can use a Rs.10000 2G internet service in one month..!

S
S
Samags
, IN
Oct 31, 2011 7:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am the prepaid customer of Vodafone and i have made the online recharge of Rs.206/- on October 26th 2011. But still I the amount is not refunded to my account, even the bank has transferred the amount. I called the Vodafone customer care many times, and they are keep on giving reason for the delay and not responding properly and now they made me UNABLE to contact the customer care. I can't understand why such a big company is not ready to refund me?why they are cheating the customer?

L
L
Lawrine
, US
Jul 30, 2010 2:48 pm EDT

I have been holding a vodafone prepaid connection from past five years. They are the worst service provider, they are charging Rs 1 for sms without prior information.I called customer care and I have requested them that I want to speak with any of your manager, but they didnt do that for first three calls, they kept me hold for morethan 10 minutes, after calling third time they transfered the call to floor supervisor. They are answer was funny they are saying that its mistake that I didnt get any intimation about the change in service. I am getting around 20 unwanted calls from vodafone daily. so I requested them for a do not disturb. but still I am getting those unwanted calls from vodafone. Please suggest me that how can I sue a compliant in court.

G
G
Gitaram Likhwar
,
Dec 02, 2007 12:00 am EST

That according to the SMS from Vodofne Mobile Operators which reads as "Recharge for Rs.401 before 28th of Nov-2007 and get 356 talk time validity for 2 months + addition Rs. 107 to be credited on or before 1/12/07. " I recharged for Rs. 401 and to my surprise I got credit of Rs. 221. When I tried to contract I was told that the remaining amount is to be credited with in 48 hours. Now the Vodafone care people are not responding since 6 days have passed. Even the Mobile care number has been blocked.

N
N
neeraj kalani
, IN
Aug 15, 2009 1:10 pm EDT

sir/madam,
My Vodafhone no.are [protected] and [protected] .
I want to say that when ever i went in roming, my vodafhone nos did not work.i already complain in vodafhone costomer care but they din't help me.my vodafhone nos about 10 days not working dated- 7/5/09 to 17/5/09.

After that now my vodafhone no [protected] in SURAT (Gujrat) and its not working.

Please help me

My Contact No. are [protected], [protected]

S
S
Sumit Jaswal
,
Apr 23, 2008 2:36 am EDT

Hi,
I have a Vodafone number [protected]
On the 22nd of April, 2008 at around 19:00 I received a message from Vodafone stating:
The caller tones will be activated on my number and if I wish to not have it activate the services (caller tones) I must reply to a given number in the same massage.

Form that time I was trying to get in touch with the customer service at 111 but network problems did not get me through to the IVR.

And then later in the night I got a massage starting that my phone has been charged with Rs.30 and the next charge will be on 22.05.2008.

I am sure that I did not ask for that service to be put on my account given the fact that I am not at all interested in caller tunes kind of services and other reason being that I was not having enough balance on my account to have that service put on my account.

However, latter in the night while I was making a call I was informed that my balance is in negative of Rs 17.90 as I had a balance of Rs. 12.10 on my phone before there was a charge of Rs. 30.

Knowing this I called the customer service. After talking to 4 different customer service representatives (to whom all I had to explain every time what was the matter) I was transferred to a Team Leader named Vijay. All the time while I was speaking to him, he kept tell me that to keep the service (caller tunes) active on my phone. For speaking to him about 30 minutes he dropped the call on me.

I called back again; this time online I found agent named Adil from Bangalore customer service centre. To my horror, who informed that there was an automated call made by Vodafone and it was showing on the system that I have accepted the offer and that is why there was a charge on my account and the charge will not be refunded on my account.

While explaining to this agent (Adil), he was not letting me explain him the fact that I knew that my balance on the phone was just Rs. 12.10 and why on the earth would I be charging something like Rs. 30 for caller tunes. This agent kept talking over me very rudely and after sometime he even started to abusing me using “F**K” and other words.

Having no way I decided to cut the call. However, I am aware that prepaid customers are treated as 2nd rated customer but it does not mean that the customers are told on their face that they are liars and start to abuse them.

Is this where Vodafone stands when they say “Happy to Help” all over their website and over all other forms of media, this the service that you are offering you customers? First cheat the customers by putting the charge on the phone and then when the customer call to ask for an explanation the agents abuse the customers and tell them on their face that they are lying. I have worked for about 4 year in International call centres and if I was to do anything like even getting angry on the customer I would have to kiss my job goodbye. Over and above that there was no resolution that was offered over the 8-9 calls that I made last night.

There are 3 things that like to do at this time:
1.I wish to launch a formal complaint against the agent Adil for abusing customers over the phone and a strict action must be taken against this agent to set an example.
2.I want to have the caller tunes being taken off from my account and Rs.30 must be refunded to me.
3.I wish to add my number [protected] to “Do Not Disturb List” form immediate effect.

I hope that I will be able to see to customer service from your end.
Thank you and Regards
--
Sumit Jaswal
http://mba07-08.blogspot.com/

ComplaintsBoard
A
11:24 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vodafone rude repose from customer care. severely condemnable!!!

I am using Vodafone {Hutch) for over 3 years in Chennai. I converted to life time validity of my number. I use Rate cutter 148 by which Vodafone to Vodafone calls are 10p/min, Vodafon to other network - .50p/min, Vodafon to land line Re.1/min and free 750 local messages/day and its validity is for 30 days. Lastly my rate cutter validity expired on 31 August 2009 and I again made the rate cutter 148 on 5th September 2009. Suddenly the rate cutter benefits got cancelled on 2nd of October, 2009 itself and i came to know about this only when i was charged .99p/min for 30 mins. When I checked the balance my account was debited with Rs.29.70p for 30 mins but the 750 free local messages was given to my account under the rate-cutter 148 plan. When I called-up the customer care to enquire about this the customer care person (Senthil) responded very rudely, heedlessly and regardless and when I asked him to connect to the superior to inform about the indecent behaviour of the customer care person he again impolitely replied that no superior was available and immediately discourteously hung-up the call. I again called-up the customer care the next morning and asked when does my rate-cutter expire. The customer care person said that it is expiring by october 5, 2009. Thereafter I asked, then why is my rate-cutter 148 not applying but the combo of 750 messages/day is still continuing. After listening to this he said "let me check again" and suddenly said that he was wrong earlier and now said that rate-cutter 148 expired on 1st October, 2009 itself and that if i had 750 messages in my account, its due to error and asked me to enjoy the free 750 messages. Then I asked him to connect to a superior to enquire about this uncertain answers by the customer care persons. I was connected to one Mr.Guru. I told him about the previous night's unpleasant conversation with the customer care person Senthil and his rude behaviour towards the customer care. After listening to the recorded conversation that i referred, the senior (Mr.Guru) replied that the customer care person Senthil had not used any unparliamentary words during the conversation. This has been the trend of the response in Vodafone Customer Care Personnel for quite a while. If such is the respect the loyal customers get, it is a very unhealthy approach by the Customer Care Personnel, particularly Vodafone Customer Care, and is it ought to be severely condemnable. The Customer Care Personnel indulge in such behaviour and develop such attitude towards customers as they think they are invisible to the customers and no customer can trace the particular Customer Care Personnel by simply hanging up the call and with their superiors like Mr.Guru in my case backing up their behaviour. I don't think customers are to be treated like this with rude talking, slamming the call, simply hanging-up the call, etc. This menace is to be curtailed immediately by the appropriate authorities or the customers will be the ones who will be put to hardship, irritation, torture, exasperation, aggravation and annoyance and and the term 'Customers Care' will turn to be 'Customer Torture'. I request the authorities to take my complaint earnestly and take steps to curtail this menace. Thank You.

Read full review of Vodafone and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
vodafoneindia
vodafoneindia
, IN
Dec 21, 2009 8:44 am EST

Hi Anitha,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Do let us have your details, mobile number and E-Mail ID here and we’d be happy to help.

Regards,
Vodafone Customer Care.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Vodafone contacts

Phone numbers

+44 163 533 251 +61 426 320 000 More phone numbers

Website

www.vodafone.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Vodafone?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodafone Customer Service. Initial Vodafone complaints should be directed to their team directly. You can find contact details for Vodafone above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Vodafone. Discuss the issues you have had with Vodafone and work with their customer service team to find a resolution.