Visions ElectronicsRepair with extended warranty

C Oct 19, 2019
This review was posted by
a verified customer
Verified customer
Review updated:

Purchased a tv and was talked into buying extended 5 year warranty. Was told if not used then at the end of 5 years we get our money back. Nothing was said about a store credit or having to buy something that is double the cost in order to obtain. Fast forward 3 years. TV needed to be repaired or replaced. Called the St. James location and was asked to bring it in. No one mentioned in house repair option. The staff wrote a ticket and said because of the holiday we would get an answer in 5 days but it would probably be replaced The tv sat in the shop for 9 days and now we are told it will take 6 to 8 weeks to determine the repair. We called customer service and was told that it was company policy for a 6 to 8 week wait. It is not on their website, our receipt or on the 5 year warranty plan. Unless you enjoy losing money, having massive amounts of migraines and being treated poorly stay far away .

Responses

  • Lm
    LmcL Feb 03, 2020

    After 9 weeks of getting the run around with this company, I think it is time to start litigation procedures towards Visions for not honoring their extended warranty contract which cost us $329.00 plus the $2400 purchase price of the tv we bought.

    Never ever will we be buying from this company again!

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.