Menu
For Business Write a review File a complaint
SunTrust Banks

SunTrust Banks review: service fee 7

K
Author of the review
7:06 pm EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I got a $50 gift card as a present. Forgot to use right away and did not notice the small print on the back of the card: "Servicing fee of $2.50 per month begins 7 months after purchase where permitted by law".

When I finally got around to using my card, I had a balance of $15.00 -- $35.00 down the drain. What a rip off!

Servicing fee for what?

Will never buy these cards.

7 comments
Add a comment
C
C
Conrad
Oct 31, 2008 3:56 pm EDT

I too ended up getting charged the "maintenance fee" on my Suntrust Gift Card.

I know that these types of fees and expiration dates on Gift Cards/Gift Certificates are illegal in some states, such as in mine (California).

I wonder if they are breaking the law?

I'm sure they've worded the text in such a manner that they can weasel out of any legal action...

Anybody have any idea how we can look into that?

W
W
whyme
boca raton, US
Mar 04, 2009 8:40 pm EST

I do have an idea how you can look into it... to begin, ask the person who gave you the card when they purchased it. ALL gift cards charge a "service fee" if the card is not used after a certain amount of time. Maybe... just maybe the person who gave the gift had it and gave you an "old" card that they didn't need anymore? These fees come from Visa and have NOTHING to do with the bank! AT ALL! So you should be complaining about this under "Visa".

V
V
Valdeia
El Sobrante, US
Jan 01, 2010 3:12 pm EST

Suntrust gift cards are SCAMS! I received a $250.00 gift card I registered it online and I called customer service to activate the card. I went to the mall spent $30.00 the cashier stated the card was declined. I was embarrassed! I tried to make an online purchased for $50.00 purchase was declined. I called customer service at [protected] they stated every time you call us for any reason we will deduct $3.00 off your gift card. I went to a restaurant spent $10.17 card was declined DO NOT EMBARRASS YOURSELF OR WASTE YOUR MONEY THIS IS A SCAM I REPEAT THIS IS A SCAM!

A
A
Aldena Davis
washington, US
Feb 16, 2012 4:08 am EST

I received a gift card for two hundred dollars. Used it over the phone to make a purchase was denied. Spoke to operator before using and was told its okay. I was surprised to find out my order was denied. I will inform friends not to purshase same.

N
N
nkar
Columbus, US
Jul 01, 2012 4:18 pm EDT

Received SunTrust Visa Prepaid Cards - two @ $100 each which means we charged $20, 000 on our Visa charge to get a measly $200 in gift cards. To add insult to injury, there is no date on the cover sheet the cards are attached to so you don't know when they were issued. When we attempted to use them, SunTrust had deducted $2.50 a month for every month after the 6th month! It plainly states on the AGREEMENT: "$2.50 This is a monthly fee that begins the 13th month after the date of last activity." Since IT WAS IMPOSSIBLE TO LOG ON TO THEIR WEBSITE, WE WERE FORCED TO CALL AND THEY ATTEMPTED TO CHARGE US $3.00 TO SPEAK WITH A "CUSTOMER NO-SERVICE REPRESENTATIVE". "Anthony" attempted to talk down to me and state that as a courtesy they would credit the monthly charge back to our card. IT WAS NO COURTESY BECAUSE IT WAS ILLEGAL TO DEDUCT THE $2.50 FOR SIX MONTHS WHEN WE ONLY HAD THE CARD FOR A YEAR! I felt it necessary to inform "Anthony" of the number of SunTrust accounts we have and that I WILL NOT HESITATE TO CLOSE THEM ALL -- I still may do so! Customers/consumers stand up for your rights! LEGAL ACTION NEEDS TO BE TAKEN ON THIS ISSUE!

R
R
R@123
US
Jul 20, 2018 3:54 pm EDT

Talk about the perfect SCAM ! Start a gift card program, and then either bleed the money out of the cards before they can be used, or, in my case - just shut the program down altogether and refuse to honor it. I just got a customer service rep to admit that when they decided to close the Gift Card Program, they zero'd out accounts with a "deactivation fee" whether they had been emptied by the monthly fees or not. SCAM !

S
S
Sam57
Kitty hawk, US
Feb 14, 2022 5:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Was given a 100 gift card. Tried to use for an 85 bill at a restaurant. Declined. Told we add 20% to restaurant bill. Could not use 100 card on an 85 $ bill. Crazy. Will never ever use again.

More SunTrust Banks reviews & complaints

SunTrust Banks - closed checking account (what a joke) 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
SunTrust Banks - unauthorized bank charge! 24
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
SunTrust Banks - fraudulent lottery winnings 59
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
SunTrust Banks - not to be trusted - horrible customer service 15
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
SunTrust Banks - bad employee 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. SunTrust Banks Contacts

  2. SunTrust Banks phone numbers
    +1 (800) 786-8787
    +1 (800) 786-8787
    Click up if you have successfully reached SunTrust Banks by calling +1 (800) 786-8787 phone number 0 0 users reported that they have successfully reached SunTrust Banks by calling +1 (800) 786-8787 phone number Click down if you have unsuccessfully reached SunTrust Banks by calling +1 (800) 786-8787 phone number 0 0 users reported that they have UNsuccessfully reached SunTrust Banks by calling +1 (800) 786-8787 phone number
    Lost or Stolen Card
    +1 (800) 382-3232
    +1 (800) 382-3232
    Click up if you have successfully reached SunTrust Banks by calling +1 (800) 382-3232 phone number 0 0 users reported that they have successfully reached SunTrust Banks by calling +1 (800) 382-3232 phone number Click down if you have unsuccessfully reached SunTrust Banks by calling +1 (800) 382-3232 phone number 0 0 users reported that they have UNsuccessfully reached SunTrust Banks by calling +1 (800) 382-3232 phone number
    Online Banking, PC Banking, Bill Pay & Mobile Banking
    +1 (800) 854-8965
    +1 (800) 854-8965
    Click up if you have successfully reached SunTrust Banks by calling +1 (800) 854-8965 phone number 0 0 users reported that they have successfully reached SunTrust Banks by calling +1 (800) 854-8965 phone number Click down if you have unsuccessfully reached SunTrust Banks by calling +1 (800) 854-8965 phone number 0 0 users reported that they have UNsuccessfully reached SunTrust Banks by calling +1 (800) 854-8965 phone number
    TDD
    +1 (800) 447-8994
    +1 (800) 447-8994
    Click up if you have successfully reached SunTrust Banks by calling +1 (800) 447-8994 phone number 0 0 users reported that they have successfully reached SunTrust Banks by calling +1 (800) 447-8994 phone number Click down if you have unsuccessfully reached SunTrust Banks by calling +1 (800) 447-8994 phone number 0 0 users reported that they have UNsuccessfully reached SunTrust Banks by calling +1 (800) 447-8994 phone number
    Report Checking Account Fraud
    +1 (800) 443-1032
    +1 (800) 443-1032
    Click up if you have successfully reached SunTrust Banks by calling +1 (800) 443-1032 phone number 0 0 users reported that they have successfully reached SunTrust Banks by calling +1 (800) 443-1032 phone number Click down if you have unsuccessfully reached SunTrust Banks by calling +1 (800) 443-1032 phone number 0 0 users reported that they have UNsuccessfully reached SunTrust Banks by calling +1 (800) 443-1032 phone number
    Loss Mitigation, Bankruptcy Filings, Real-Estate Owned & Short Sale Inquiries
    +1 (877) 596-5407
    +1 (877) 596-5407
    Click up if you have successfully reached SunTrust Banks by calling +1 (877) 596-5407 phone number 0 0 users reported that they have successfully reached SunTrust Banks by calling +1 (877) 596-5407 phone number Click down if you have unsuccessfully reached SunTrust Banks by calling +1 (877) 596-5407 phone number 0 0 users reported that they have UNsuccessfully reached SunTrust Banks by calling +1 (877) 596-5407 phone number
    Credit Bureau Disputes
    More phone numbers
  3. SunTrust Banks emails
  4. SunTrust Banks address
    1 Park Pl NE, Atlanta, Florida, 30303-2904, United States
  5. SunTrust Banks social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 06, 2024