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Virginia Employment Commission [VEC] Customer Service Phone, Email, Contacts
Virginia Employment Commission [VEC]
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Virginia Employment Commission [VEC]
reviews & complaints

Virginia Employment Commission [VEC] Complaints Summary

2 Resolved
293 Unresolved
Our verdict: If considering services from Virginia Employment Commission [VEC] with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Virginia Employment Commission [VEC] complaints 295

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Newest Virginia Employment Commission [VEC] reviews & complaints

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4:52 pm EST
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Poor service. Inaccurate service. Not enough people evidently employed. Too much emphasis on UI direct portal. Fix one problem pop up another problem. Never have been able to set up a UI portal account even though I don't have an account I'm still told my info is wrong setting one up. No help from anyone to fix this. 800# you will be waiting forever to talk...

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1:36 pm EST
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The process for filing for unemployment in Virginia is met with unprofessional, poor managed and unorganized experience. No matter what time you call the 866 number you are unable to get through. No matter what browser you use you will have difficulty using it consistently. No matter what office you go to, you will get incorrect or inaccurate information...

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11:06 pm EST
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Jacqueline B. Kershaw, 927 Garden Drive, Newport News, VA. 23607. My Claimant ID: [protected]. I have not received my unemployment benefits, which I really need. I am still looking for employment. [protected], I received my PIN, but not my Virginia Debit Card. [protected], I requested Redetermination, with my Paystubs to a different department. 10-23-2023, I...

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Is Virginia Employment Commission [VEC] legit?

Our verdict: Complaints Board's thorough examination reveals Virginia Employment Commission [VEC] as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Virginia Employment Commission [VEC] stands out for its commitment to quality and security. Clients considering Virginia Employment Commission [VEC] should delve into its customer service record to gauge compatibility with their expectations.

Virginia Employment Commission [VEC] earns 91% level of Trustworthiness

Perfect Trust Endorsement: Virginia Employment Commission [VEC] achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Virginia Employment Commission [VEC]. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Virginia Employment Commission [VEC] has claimed the domain name for vec.virginia.gov for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Our scan shows Virginia Employment Commission [VEC] website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

However ComplaintsBoard has detected that:

  • While Virginia Employment Commission [VEC] has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 295 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Vec.virginia.gov is being iframed, Iframes can be used for legitimate, For example, iframes can be used to embed third-party content such as maps, videos, or advertisements, which can enhance the user experience.
  • There was some difficulty in evaluating or examining the information or data present on the vec.virginia.gov. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Virginia Employment Commission [VEC] protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Virginia Employment Commission [VEC] has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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3:51 pm EST
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All, I submitted my application for unemployment benefits, on Oct 2, 2023. I have provided the correct physical address 730 Keppel Drive Newport News Virginia, which was changed in your system 7302 Keppel Drive Newport News Virginia, WITH BEING DELIVERED ON TIME. I have provided: 1) Drivers License 2) Social Security Card, 3). Passport 4) Birth...

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10:56 am EDT
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Virginia Employment Commission [VEC] Unemployment benefits

I filed for unemployment benefits on September 18, 2023. Since that time, I have been asked to fill out paperwork and a medical statement. I submitted all my office visit notes from my provider. Afterwards, I was told by a representative that there were a few things holding my benefits up. I then called back the following week to have the same thing repeated to me with no updates and was told that my claim would be escalated. I received a callback last week and was told that all issues were resolved and waiting on the deputy. I just called Tues, Oct 30, 2023, and was told that my banking information was not correct and that was the only thing holding me up. So I fixed that as well. The callback I received today, I was verified and then the call was disconnected. I will be 7 weeks in without any updates on unemployment and no benefits received thus far. If this is not resolved by the beginning of next week, I will be seeking legal representation!

Desired outcome: Send my backpay and any other monies owed and give better updates for future individuals that may have the same issues to occur.

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1:44 pm EDT
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I applied for va unemployment benefits in May 2022. I have still not received any benefits or a hearing date as of today. I have tried calling the unemployment office at 1 (866) 832-2363 over 100 times. No matter what number I call from, I am unable to get through the ivr system a speak with a live agent. Once I provide my ss # and pin. I recieve a message...

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10:56 am EDT
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I filed for unemployment on 9/16. I still have yet to receive any benefits. I'm told my employer has not yet responded to a severance date question. When you call the toll free number it tells you to got to the USER friendly website that bounces me back and forth between logging in and creating an account to changing my password, then tells me to call the...

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10:17 am EDT
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Today, Tuesday 10/24/23 beginning at 8:34, I called VEC from 2 different call phones and the recorded message I received mortified me. In short, the message said that I have exhausted all of my opportunities to speak with someone in the customer contact center this week and that I need to call back next week. This is unbelievable and totally inappropriate...

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3:11 pm EDT
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Receive this message when trying to login: "We are not able to authenticate your digital identity based on the information you provided or the device you are using. As a result, please call the Customer Contact Center at [protected] for further assistance." Call the number can't reach a human ever. I have emailed and called local unemployment office but without any aid.

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2:47 pm EDT

Virginia Employment Commission [VEC] Virginia unemployment Commission

We need to file another class action suit against them. Because someone stole my identity during COVID I was unable to receive benefits when I actually needed them. It’s going on 3 years ajdnst Ok did not recover what is owed to me nor have I been able to actually speak to a human for help. I also can’t log into their website because of being unable to authenticate my digital identity. This government agency is horrible. I’ve dealt with pa unemployment and it was so smooth and easy. VEC is a mess and it’ should be illegal the mental stress and anguish they creat.

Desired outcome: My unemployment insurance, status updates, a human to talk to

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12:43 pm EDT
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Virginia Employment Commission [VEC] No one answers the phone or calls me back.

I have tried to call VEC at [protected] for 6 weeks, due to my password expiring. When I try to log on to the website, it gives me an error that says "Your account has been locked. Please contact the Customer Contact Center at [protected]".

I have called every day for the past 6 weeks. All I get is an automated message saying "Our call volume is high, we will contact you within 2 business days. It has been 6 weeks. VEC has not given me a single phone call back.

I just need to unlock my account, so I can change the expired password.

Desired outcome: I need VEC to call me, so I can log onto my account.

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3:43 pm EDT
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Virginia Employment Commission [VEC] Unableto access System

I am unable to access the system as it constantly tells me "We are not able to authenticate your digital identity based on the information you provided or the device you are using. As a result, please call the Customer Contact Center at [protected] for further assistance." However, I am also unable to get through to any assistance and get hung up on. This system is horrendous and the organization is probably one of the worse I've had to encounter.

Desired outcome: Call back, online access restored.

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10:29 am EDT
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The VEC has been a dysfunctional mess for years, I hoped the new governor would fix the corruption and the problems that continue to plague this department but that hasn't happened. It is near impossible to contact an actual human. The self service online portal "doesn't recognize your digital identity" when trying to set up a new account, directs me to the...

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9:05 am EDT
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Virginia Employment Commission [VEC] VEC online website has locked me out

I have set up an account, and now I am required to change my password. But the system says it can't verify me from the (correct) information I enter to reset my password. And on the rare occasion I am able to get through to a customer service representative, they tell me they will forward my request to the IT help desk - AND NOTHING HAPPENS! STILL LOCKED OUT! What an incompetent, dysfunctional IT department!

Desired outcome: Reset my account so I can log on!

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11:56 am EDT
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There are no words that can describe the disfunction of the VEC online and phone systems. I have been trying for over a month to successfuly get set up in the system and file weekly claims. It is virtually impossible to speak with someone due to the phone systems confusing menus that force you to spend a significant amount of time listening to pre-recorded...

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3:17 pm EDT
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Virginia Employment Commission [VEC] Virginia employment commission

Your central office hangs up every single time no matter what option. My account is locked. No one can help me. What the [censored] are we supposed to do why you useless pieces of [censored] lose 2,000,000,000 dollars to fraud and you can't even have one [censored]ing person on the line to service anyone!?!? and you wonder why mass shootings happen. If anyone deserves it it's [censored]ing y'all.

Desired outcome: UNLOCK MY ACCOUNT SO I CAN LOGIN

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2:57 pm EDT

Virginia Employment Commission [VEC] Trying to contact the VEC by phone

I am trying to file a new claim with the Virginia Employment Commission for unemployment. It has been years since I last filed a claim; hence I cannot remember my USER NAME and PASSWORD. I tried to get into my account and was locked out. I got a message to call the VEC at [protected]. It keeps telling me to call the next business day. I should either be allowed to be put on hold and wait for someone to answer or I should be given a prompt that would allow me to make a phone appointment or an option to give my phone number so that the VEC can call me. I have no idea if I call tomorrow if I will get the same message to call on the next business day. I should be able to file my claim today and not have to go through this rigamarole.

Desired outcome: Get out of my locked account and figure out my PASSWORD and USER NAME.

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11:33 am EDT
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Virginia Employment Commission [VEC] No payment

I have been receiving UE since 01/01/2023. I have filed over 100 job applications; I have filed my weekly searches. I have done everything I was supposed to. I was hired for a job in May to start in the middle of June. The start date got pushed back until July 1st. I was approved for Work Search Waiver Approval on 05/15/23 and when it got pushed back, I was approved for the waiver again on 06/02/23. I was then sent an email from my employer that they rescinded my offer. I contacted VEC told them what happened and uploaded the email that I was sent. I called at 8:01 am Tuesday, 06/06/23 (the date I usually get my payment) was on hold, the recording said I had a 3-minute wait then I got a recording that said I would be contacted within 48 hours. Well, they called 2 days later at 5:30 (after hours) so I didn't pick up. they left a message, and I couldn't call back because they were closed. I called back the next day and the same thing happened. I went down to the local office and was told that we don't do anything like that here, and I would just have to wait. I was finally able to get through several days later. I was told they have to investigate the rescinded offer and did not pay me for the week ending 06/03/23. This is the 4th week I haven't received a payment. When I call to ask a question, I was told that's just the way it works, sorry for the inconvenience. When I asked to speak to someone that could tell me more information I was refused (4 times) to speak to someone else. "What are they going to tell you that I already have." I was then put on hold for 20 minutes and then the call was conveniently cut off. I have called [protected] and [protected] today at 10:30 am, 10:45 am and 10:55 am, and I choose to speak to someone, and it says call back on the next business day. And hangs up on me. Because NOT ONE PERSON told me to that my payments would stop, I cannot pay my bills, electricity, water etc. Like many others I have children to feed as well and do not qualify for any public assistance. I am so sick of hearing "sorry for the inconvenience, that's just the way it works." This is a very frightening experience. And to have several workers (not all of them) be so coldhearted and treat me like a dog because I don't know this system and how it works, and I just want to know what's going on and when I can tell these bill collectors when I can pay them. I have never gotten through when I call, I always have to wait at least 24 hours and sometimes (2x's) I never get a call back. I just want to know what's going on. I worked at the same company for 10 years and left to do contract work for the State of Virginia. When I asked why I only get 6 - 7 months of benefits I was told, "because that's what they deemed you eligible for" This not an acceptable reason to tell someone. The VEC is a TRAVISTY.

Desired outcome: Tell me what's going on with my case, why am I not getting my weekly benefit. Also, tell me why I only get 6-7 months of benefits.

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2:33 pm EDT
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Virginia Employment Commission [VEC] VEC portal number 866.832.2363

All I want is to file a unemployment claim.

I access the site it ask for an IVR number, I have no idea what that is.

I see a message that I can enter a claim and speak to an agent if I call the 866 phone number. LIES!

I have tried no less than six times to access a representative by listening to the option and selecting accordingly to no avail.

I then called and just tried every possible number combination and still did not reach a representative!

How am I to make any claims this way?

Desired outcome: I would appreciate a call from a LIVE person. For future reference/issues, I would like to select one key and reach a LIVE person on the claimant line as promised.

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vsjisme
Virginia Beach, US
Jul 20, 2023 3:00 pm EDT

My best guess would be for you to send an email to:

vec-webmaster@vec.virginia.gov

and send an email to:

customerservice@vec.virginia.gov

I'm having the same problem - can't reach anyone at the VEC. Maybe they should hire more people.

M
M
M 2694
, US
Jun 29, 2023 11:37 am EDT
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The IVR is a pin number that they assign you. I filed a claim online and they mailed me the IVR, took several weeks for me to get it. You won't get through to speak to someone, even though the recording asks if you don't have a pin but would like to speak to someone to aske general questions.

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7:29 am EDT

Virginia Employment Commission [VEC] Services

I filed for unemployment back in March and i received my pay twice, now its the second week in June and my funds were held uo in march due to questions about a emaik address becausw it showed 2, i called in and verified both were mines and corrected it and here 14 week and i have not gotten a single check in 12 weeks of the 14 ive filed. I get excuses that its been escalated to pay out due fo the overage amount and thats been the last dam 11 weeks and nothing. I mean something needs to be done with turnaround times. People are sinking and thhere is no one or nothing u can do. When you call it say call back within 2 business days.

Desired outcome: I wish that they woukd just complete my request so that i can at least survive untik i find a job. Ive worked for years outting into the system and the system is failing me. 12 weeks pay cut and waiting for escalation to approve

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Virginia Employment Commission [VEC] contacts

Phone numbers

+1 (866) 832-2363 +1 (804) 221-5054 More phone numbers

Website

www.vec.virginia.gov

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