Viasat Internet review: Internet service 1

Hello, I do not want to write this but this company is horrible. I only had one other company worse in my lifetime. The reason I want everyone to not use viasat is not about the money they took or service they did not provide, it's because we do not trust anyone now because of them. We thought scams, lies and stealing peoples money would not happen with big companies but we learned that was not true. We were with hughes net for 2 years, their service was pretty good and they guaranteed one device to work always. I saw a viasat ad and called. They told me their service was faster and better than hughesnet. They said one reason is because they keep the business bandwidth behind the retail customers and that hughes put business first (that was a lie). I switch with the exact same plan to viasat. The first week it works then after than for the next 3 months it never worked. We learned to live without internet, I bought dvd players to watch movies and we had a radio. I called viasat daily and told them the service did not work. I did speed test that came back.00001 mbps (no internet). 3 months in I cancelled and said. They lied to me on the phone that its not working because of congestion, that it should be a minimum 15 mnps, that there is nothing in the viasat contract that says they have to provide internet. They knew I was not happy. They knew I had no service, they had all the calls. They prorated the month to cancel and 2 months later charged me $313, then said they were going to charge another $395. Each month they tool $150 for internet when we had no internet. Everyday I called them and said the internet was not working. To call them I had to drive 8 miles to a mountain where I had cell service. I do not want to go in detail on the phone calls, but it was horrible. We have never had a company lie to us like viasat, never had a company that cared as little as viasat. Although the broke our trust, the good ending was when we had at&t come over. They have no internet in the area and it's only satellite. They came and said your in the valley sorry we cannot help you. I said I will pay any amount to no longer deal with viasat. I said what if I run conduit and cable all the way to the top of the mountain and put a 20 ft poll. He said you do that and we will hook it up. I spent $1, 000 on conduent, they gave me the cable. I have at&t and it works great

Everytime I would cll viasat to please help and we had no internet, they route the call to call centers around the works and they read a script, that script involves checking the modem color and rebooting the modem and telling customers there is a lot of congestion.

Just please do not get tricked by this company. I cannot and will never believe how bad they treated us and did not care at all. They are no good.