Viagogoticket sales

I sold tickets for bst festival I received an email saying confirm you have these tickets but when I tried to confirm and access my account it kept saying not recognised tried calling no help won't let me email as says I need an account which it won't let me access I received email saying they have cancelled my ticket sale and they are charging me £83 for not confirming I have the tickets this is what I have been trying to bloody do for the last 5 days it's a joke and I am fuming I have tried everything to call and all i'm told is an automated we cannot help you with this issue

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