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Viagogo Complaints Summary

3 Resolved
704 Unresolved
Our verdict: Engaging with Viagogo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Viagogo reviews & complaints 717

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2:38 pm EDT
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Viagogo micky flanagan tickets

Hi.. I received an email to say my tickets for Micky Flanagan @ The Brighton Centre on Friday 3rd November were to be delivered on the 18th November and needed to be signed for.

When I got home from work on the 18th November UPS had posted them through the letterbox so no signature had been obtained and my dog has chewed the whole envelope & its content. I have no tickets.

I received a 2nd email from yourselves on thec18th October at 18.18 to confirm my order 8191203 had been delivered with tracking number 1ZX0565R6898057010. Unfortunately, as explained above, there was no-one home, I did not sign for these, they were posted through the door.

I would be SO grateful if you could please read-send or leave two replacements on the door at The Brighton Centre. My mobile number is [protected] if you need to discuss anything further

I look forward to h earring from you.

Debbie Carpenter

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6:56 am EDT
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Viagogo unethical behaviour

Date 08 July 2017
Order ID: [protected]
£6206.89

Event: Scotland vs England - RBS Six Nations 2018
Ticket(s): Section East5, Row U, (8 Ticket(s))
Listing Note(s):
Venue: BT Murrayfield Stadium
Date: 24 February 2018, 16:45

I thought I was paying £750 for 8 tickets not £750 each! The total amount due was not obscured on the payment page by message telling me to hurry up only x seconds left and y people were waiting to buy. I was harassed into making the purchase without proper time and full visibility to consider what I was actually buying. I have since found out from the Scottish Rugby Union that the true face value of these tickets is only £98! A long way short of the £750 paid. This was not made known to me at the time. I only knew of the total amount when my credit card company contacted me to tell me I had reached my limit. I had no idea how that could have happened and was horrified to see what I had actually been charged. This has caused me so much stress and financial difficulty. I have been totally duped and feel ripped off Viagogo who despite many requests refuse to refund my money. Their website is not clear and does not allow you to look away for a short period of time before the information becomes obscured.

It seems Viagogo have modified their website since me making my purchase and you can now close the pop up messages which block your view. You could not at the time I made this purchase.

I would like a refund.

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8:29 am EDT
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Viagogo unethical behaviour

I purchased two tickets to see Above & Beyond at O2 Arena on 4 November 2017. After realising I couldn't make it, I listed the tickets for re-sale on 2 June 2017. On 5 July 2017, I received an email confirming that the tickets had been sold, and for me to upload the tickets (which I did).

Then on 5 October 2017, I received another email informing me that my tickets had been sold, and for me to upload my tickets (again). Presuming that there must have been an issue with the first buyer, I then did as the email instructed me and uploaded my tickets.

I then realise that Viagogo had in fact re-sold my same tickets twice. When I drew this to their attention, they said "you listed your tickets for re-sale twice" and alleged that I re-listed them on 5 October 2017 - which was an utter falsehood. I noted that when I listed my tickets for re-sale on 2 June 2017, I received a confirming email to that effect. I then called on them to produce the same confirming email with respect to my alleged 're-listing' on 5 October 2017 - which of course they could not do.

Despite repeated requests, all Viagogo simply keep coming back with is "there is no glitch in our system".

Consequently, they are now holding me liable for the price of the allegedly re-sold tickets - depriving me of my re-sale funds, and forcing me to incur additional costs.

All of this for something which I never did.

I am utterly heartbroken, it is so much money. How is such behaviour is allowed to exist in the retail world? It is unprofessional, disgraceful, and criminal.

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4:18 am EDT
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Viagogo ticket sales

Hi

I ordered two tickets to see Ricky Gervais on the 12th October 2017. I could no longer make this date so I sold the tickets through viagogo (sale number [protected]). Unfortunately there was an issue with UPS delivery and my tickets were never delivered to my addresss for me to send on. I logged this as a complaint with viagogo and spoke to a customer service representative on a number of occasions who escalated this to UPS who were completing an internal investigation.

As I didn't have the tickets to post to the buyer, viagogo said that they would do this for me and ensure that I didn't accrue any charge for not posting the tickets in the timeframe given. I was also informed that I would receive my money for the sale.

To date I have not received any money for the sale of the tickets and I am therefore raising this as a complaint as it is not my fault that UPS didn't deliver the tickets to the correct address and I escalated this at the time.

Please look into this, this whole experience has been shocking and I expect a full refund (original purchase reference number: [protected] and/or money from the sale I made. Alice Carmichael

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4:56 pm EDT
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Viagogo order number [protected] tickets wales / south africa dec 2nd principality stadium cardiff

I purchased 2 tickets online on 17 th October Seat 1 and 2 Block U25 Row17. Aisle 625. The etickets supplied are incorrect.
1. The name on the tickets is incorrect. My order is in the name of Shirley Keywood and these tickets state Mrs Navy Voripaeva (348680)
2. The seat price is shown on the ticket as £15 and I paid £58 plus charges per ticket and my Bank was debited £163.18 for the two tickets.
3. The tickets supplied state child (16 and under) This is not what we purchased as I am 75 and my husband is 80 .
4. The price on the invoice is in RUB 12297.00
Please rectify by sending correct etickets immediately

Yours faithfully,

Mrs S.Keywood.

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4:18 am EDT
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Viagogo poor quality tickets for top dollar price

Oct 2 at 5:53 PM

My name is Siobhan Barry and I'm writing to complain about the tickets you gave me for Mickey Flanagan. I spent over £250 pounds in my original purchase almost one year in advance for a special occasion.

N3 was my original seating area just next to the stage, Viagogo contacted me the week of the show to say my seller now couldn't give me these tickets! I was given other tickets and £65 compensation. When I asked if it was possible to be moved as close as my original tickets I was given a restricted view seat N14 at the back of the stadium and no compensation. Our order no was 8230109.

Not only was there a metal bar in our way everyone else around us had spent £37.50 on their tickets!
Needless to say, we are very disappointed and feel we got a really bad deal.
Can you please explain how this happened?

Having chatted to many people about this apparently everyone else seemed to be aware that Viagogo is not worth purchasing tickets with!

Thank you
Siobhan Barry

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7:52 am EDT

Viagogo tickets

I purchased tickets to see ocean colour scene in Perth Australia for November 2017. I have not received the tickets and my Viaggo account doesn't show them purchased, however my credit card has bee debited $360.
Please rectify this matter immediately as you have taken the money but have not produced any tickets. This matter needs resolving as soon as possible

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AustralianBec
, AU
Nov 12, 2017 8:56 pm EST
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Have you had any luck with this? Did you report it to your bank? I am going through something similar now with tickets for a Qld concert

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6:48 am EDT
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Viagogo charges on account order no [protected]

On 8th July I was looking to purchase tickets for Ed Sheeran for 15ht June next year. I wanted to see what to the total cost would be before clicking the ok button but before I had time to review my account the purchase was already made. The tickets advertised were £157 each but ~I was charged £970.85 in total I contacted Viagogo to revoke the purchase but they were very unhelpful. I have since tried numerous times to ask for a refund. In view of this amount of money coming out of m y account I have had to take a loan out to make the payment. I have found this totally frustrating and would like your advise and help with the please.

Do let me know if you would like me to provide any additional information,

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4:50 am EDT
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Viagogo andre rieu concert tickets in berlin booking number [protected]

Hi,

Earlier today we completed a reservation for 2 ticekts to Andre Rieu concert in Berlin on February 1 2018. Confirmation number [protected]
We haven't received the tickets yet even though the booking had beein confirmed .

Please provide the tickets by e-mail to [protected]@gmail.com.

Many Thanks,
Zila and Simon Shemesh
30 Keren Hayesod street Holon
Israel
cellular phone [protected]

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4:36 am EDT

Viagogo not advertising correct bookings fees. charging excessive fees without disclosing prior to purchasing.

16/10/17
Purchased tickets on-line as tickets advertised at a set price. Proceeded with sale without being made aware of excessive and exorbitant fees which equated to AUD$90.77 booking fee per ticket. The advertised fee for the ticket was 285.64. Not until the end of the transactions which proceeded with the entering of credit card details was I informed of this fee. This is misleading and deceptive conduct which has ensured that Viagogo had mislead me throughout the consumer transaction. We purchased tickets in good faith and this is not in accordance with Australian Consumer Law. We would like a refund.

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4:19 am EDT

Viagogo tickets purchased

Avoid ! My girlfriend and I are going to watch a Barcelona game and purposely spent extra money to make sure we got good seats and are seating together, before purchasing you also keep getting notifications reminding us that the seat are together, we have received the tickets now only to see that our seats are away from each other, so basically we have not been given what we paid for. To make things worse they have non existent customer care, I can't understand how they are allowed to even be open . It's a scam!

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6:08 am EDT
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Viagogo being charged £4.98 each for our emailed tickets, plus 2 booking fees

10.10.2017 I decided against buying my gig tickets from your website because despite the tickets being cheaper, and despite opting for emailed tickets, you wanted to charge me £4.98 postage for each ticket (WTF!) AND a booking fee for each ticket (see previous bracketted comment). So two tickets which cost a little over £25 totalled £78. No thanks. This is what we music fans call a rip off. You lost our sale.

My desired resolution would be that if you want me and other savvy music fans to purchase gig tickets via your website - do not charge delivery for emailed tickets and booking fees per ticket. We do not appreciate being ripped off and will go elsewhere. Our tickets cost of £62 from another website.

And when I replied to the Welcome to Viagogo email it bounced back as undeliverable - twice - and it was not a no reply email. This is also not great customer service.

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2:36 am EDT
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Viagogo refund

My name is Anthony Ellis. Address 1 Annesley Road, New Moston, Manchester, M40 3PB. I purchased tickets on 27 Feb (£196.39) for Lady Gaga. My Viagogo account online doesnt show the concert in my orders for some reason.
The concert is for Tuesday next week however the concert has been cancelled and rescheduled for next year. I would like a refund back into my account for whats been taken. I am happy to supply you with a statement of moneys taken as it does list Viagogo on my online statement.
I have had no communication from Viagogo since the purchase also so for future purchases means i wouldnt use you ago. People i have spoken too have told me to expect tickets in 3 days before scheduled concert which isnt great customer services without confirmation.

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Janethomson
, GB
Feb 07, 2018 2:07 pm EST
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It's a total disgrace viagogo charged me £450 for erasure tickets in Manchester and the value of the tickets were £45

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5:15 am EDT
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Viagogo wrong date

Hi I've noticed the tickets I purchased for hipsway for Saturday the 16th of December actually says it's Friday the 15th. I work on a Friday and Saturday but off on a Sunday. That's why I chose the Saturday. I noticed there are tickets still available for the Saturday so is there any chance the dates can be changed. I don't want to waste money.. Thanks audra Baxter

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5:55 am EDT

Viagogo koncert umberto tozzi - prague - 28.11.2017

3.10.2017 I bought 2 tickes - Prague, koncert Umberto Tozzi 28.11. 2017. I bought two tickets balkon centre. You send me 2 tickets balkon right. I wrote you, that you send me bad tickets. - I ordered a paid for balkon centre, no right. You answered me, that I ordered balkon right. I asked you if is possible change me my tickets for right tickes ( balkon centre), and if is possible show me my order. You answered me, that it is not possible. If I wanted respond you blocked me my account. Sorry, I orderd a paid you fo bakon centre, for better tickets, you sended me worse tickets a just now you refuse to solve it.

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4:38 pm EDT

Viagogo tickets for argentina peru 5/10 game

Hello, my name is Eial trutner, I bought tickets to the Argentina peru game. I went to the pickup place, starbucks in corrientes 628 buenos Aires, Argentina And the girl there didnt had my tickets. My order number is [protected]. I would lke to recive a full refund. Thank you and I'm looking for your answers
MY mail is [protected]@gmail.com
My number is +[protected]

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2:21 pm EDT
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Viagogo tickets for ricky gervais hammersmith apollo

I ordered 2 tickets in March this year for my sons birthday for Ricky Gervais on 5th October 2017 . I paid a rediculous fee for these due to the administration fees ! Which took the price to £196 ! They were for Row F so I thought at least they are good seats . The e Mail said I would receive them no less than 3 days from the event . I was away on holiday a week before the event when I recieved an email saying you couldn't get these tickets and offered me Row V in the stalls . I didn't want to disappoint my son so I agreed to changing the seats . I then was asked to pick the tickets up from an address in soho . Absolutely rediculous ! We live 300 miles from London and my son was staying in Hammersmith near the theatre because it was handy . I asked for a refund as he didn't want the hassle of having to go into London after a very long drive. I was declined a refund so I could try and resell the tickets ! Obviously they didn't sell ! So I was so stressed and it ruined my holiday because I was trying to sort this fiasco out . My son decided to go and had to pick the tickets up from Soho which was less than convenient . To add insult to injury the tickets were near the back of the circle! I had paid for Row F initially ! Disgusting, this is misrepresentation and I my family and friends will never use your company again ! I deserve some compensation for all the stress this has caused not just a £27 voucher towards another gig booked through you. I am appalled ! Please reply with some explanation and some refunded money !

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5:00 am EDT
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Viagogo jlo 07/10/2017

Hi
I purchased 3 tickets for JLO on the 07/10/2017 in Las Vegas which would of been her last night, unfortunately what has happened in Vegas she has had to reschedule until next year 2018! Now the problem is I live in Liverpool in the UK there is no chance I can afford to go again next year I have been saving for 3 years to go this year for my 30th I wanted this to be the trip of a lifetime with my mum and my sister and now we cant go to the concert, I have been in touch with your customer services this morning which was shocking they had advised I couldn't get a refund and I have to resell the tickets myself for next year? the fact is I heard about the news last night that JLO will not be performing so I immediately got on the phone this morning to reveal I have no rights? I have paid $711 for 3 tickets! this is a lot of money and now I am going to lose out because I have to pay charges etc on top and could have a chance of not selling them on your site? but what I found very strange that I never had received my tickets from the seller and I was told this morning that Viagogo had contacted the seller a few days ago saying to upload the tickets and they haven't? I have read so many BAD reviews on your account and I am not happy one bit! could you reply back to me please and issue me a full refund?

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Update by laura2011
Nov 08, 2017 7:52 am EST

I finally got a refund! You have rights as the concert has NOT been rescheduled next year as that is her new tour so it is nothing to do with what's happened! I spoke to my credit card company as they said they would get me my refund back to what I was entitled to but I got my refund before I had to proceed with that! Do not back down I was on the phone 4/5 times a day demanding to speak to managers as I was getting nowhere! I spoke to a lovely colleague from Ticketmaster who told me Viagogo are in the wrong as the concert has been Cancelled! I sent emails with my screenshot email conversations with Ticketmaster! I hope you get your refund! Viagogo tried to get me to sell my tickets for NEXT YEAR! I mean come on you rip off merchants! Never ever again will I use this company! I have warned all my family and friends! Don't give up!

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GemmaJoanne
, US
Nov 08, 2017 7:34 am EST
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We had tickets for the 6th October and are having an issue. Have you had a refund/been able to re sell your tickets? Viagogo are being awful and just not responding to us.

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10:41 am EDT
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Viagogo ed sheeran tickets

I went on your website in order to purchase tickets. At the end of the process I decided I was not willing to pay 515 pounds for tickets so I pressed cancel. I was then shown a list of options asking why I wanted to cancel I chose one and left the site. I then noticed that your company had deducted money from my account! I am contacting a solicitor, M.P and anyone else I can think of! I want my money back. This is disgusting.

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7:31 am EDT
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Viagogo refund

Viagogo continuous refusal to provide a refund for several issues caused despite claim when purchasing ticket saying no later than 3 day's however they are now responding saying that they guarantee before event:
1. I initially purchased my tickets for a football game on September 12 via order ID [protected] with the following message quoted below claiming that I will receive my ticket no later than 3 days before the event. "Your tickets will be delivered via UPS (Standard) - Spain Domestic no later than 3 days before the event. We’ll notify you by e-mail as soon as your tickets have been shipped."

2. I immediately was aware that I will not be able to attend the event, I resisted my tickets on September 14 however Viagogo removed it from being resold on September 15 for no clear reason so I pursued with listing the ticket for sale on another website called star hub. I was eventually able to sell my tickets on another online platform which provided and till today above average service and respect to their clients. Over the course of 6 day's prior to the event I sent several emails and called Viagogo at least 4 times to get an understanding of how I can pick up my ticket without success.

3. Eventually I when I was able to get through to viagogo was told that my ticket will reach me via courier and NOT as an E-ticket, I was also told on the phone no later than 3 days.

4. Until 3 day's before the event I still did not receive my ticket and again everytime I call I was told my tickets would get couriered shortly and that I could not get it as an E-ticket.

5. On the 21st of September early afternoon, the second platform eventually canceled the sale of my ticket and I was charged a penalty fee of 50 Euro's.

6. I eventually received my ticket on September 21 telling me that my ticket has been changed to an e-ticket which is not what I was told on the phone, email or in the terms when I purchased the ticket and as a matter of fact it was advertised online that the ticket will be a hard copy which I can keep and viagogo was trying to promote it to be some sort of souvenir. Now viagogo did not keep to the terms and conditions of the following points below (in addition to the frustration caused by trying to get a clear or honest response):

- The tickets were delivered later than 3 days before the event

- The tickets were sent by e-ticket instead of hard copy and I purchased a hard copy not an e-ticket (I wouldn't have minded the e-ticket if they told me from the beginning and that would have solved a lot of problems)

- The lack of customer support to give true and accurate information

- Viagogo provided my contact details to the seller which I did not permit or authorize and is completely unacceptable

- The seller contacted me and told me that he will be delivering my ticket to me however never did

- The first time I called viagogo, I was told by the purchasing department that they could not handle my query and I will receive a call back from seller department who never called me back

- A loss of credit on my phone and time continuously following up on the ticket The above points are clearly not all however has caused me to loose time and money... in addition the ticket was not utilized.

How would you suggest I take this forward as overtime I email them they do not respond to any of my above issue's or queries and only respond with a sentence claiming "since you received the ticket in time for the event, you are not entitled a refund." even though the actual conditions were no later than 3 day's when I purchased the ticket so not sure why they are claiming something else now (leaving out all the other issues).

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Viagogo Customer Reviews Overview

Viagogo is a reputable online ticket marketplace that offers a wide range of tickets for various events, including sports, concerts, theater, and more. The platform has gained popularity over the years due to its user-friendly interface, competitive pricing, and reliable customer service.

One of the most significant advantages of Viagogo is its extensive selection of tickets. The platform offers tickets for events all over the world, making it easy for users to find the tickets they need for their favorite events. Additionally, Viagogo's pricing is competitive, and users can often find tickets at lower prices than other ticket marketplaces.

Another positive aspect of Viagogo is its customer service. The platform has a dedicated customer support team that is available 24/7 to assist users with any issues they may encounter. Users can contact customer support via phone, email, or live chat, and the team is known for being responsive and helpful.

Overall, Viagogo is a reliable and trustworthy ticket marketplace that offers a wide range of tickets at competitive prices. With its user-friendly interface and excellent customer service, it's no wonder that Viagogo has become a go-to platform for ticket buyers around the world.

Viagogo In-depth Review

Website Design and User Experience: The website design of Viagogo is clean and user-friendly, making it easy to navigate and find the tickets you're looking for. The search bar is prominently displayed, allowing you to quickly search for specific events or artists. The layout is intuitive, with clear categories and filters to refine your search. Overall, the user experience is smooth and efficient.

Ticket Availability and Selection: Viagogo offers a wide range of tickets for various events, including concerts, sports games, and theater shows. The selection is extensive, with tickets available for both popular and niche events. Whether you're looking for front-row seats or more affordable options, Viagogo has options to suit every budget and preference.

Pricing and Fees: While the ticket prices on Viagogo can sometimes be higher than face value, the platform provides a convenient marketplace for buying and selling tickets. It's important to note that Viagogo operates as a secondary ticket marketplace, so prices are determined by sellers. However, the website clearly displays the total price, including any fees or taxes, before you make a purchase.

Customer Service and Support: Viagogo offers customer support through various channels, including email and phone. The response time is generally prompt, and the support team is knowledgeable and helpful. They are available to assist with any inquiries or issues you may encounter during the ticket purchasing process.

Trust and Security: Viagogo has implemented measures to ensure trust and security for its users. The website uses secure payment methods, protecting your personal and financial information. Additionally, Viagogo has a secure ticket transfer process, allowing you to safely receive and transfer tickets to others.

Refund and Cancellation Policies: Viagogo's refund and cancellation policies vary depending on the event and the seller. It's important to carefully review the terms and conditions before making a purchase. While some tickets may be eligible for refunds or exchanges, others may have stricter policies. It's advisable to consider purchasing ticket insurance for added protection.

Delivery and Ticket Transfer Process: Viagogo offers various delivery options for tickets, including electronic delivery and physical mail. The delivery method will depend on the event and the seller's preferences. Additionally, Viagogo provides a secure ticket transfer process, allowing you to transfer tickets to others if needed.

Overall Reputation and Customer Feedback: Viagogo has a mixed reputation among customers. While some users have had positive experiences with the platform, others have reported issues with ticket authenticity or customer service. It's important to research and read customer reviews before making a purchase to ensure a positive experience.

Comparison with Competitors: When compared to its competitors, Viagogo offers a wide selection of tickets and a user-friendly website. However, some users have reported better customer service and lower fees on other ticket marketplaces. It's advisable to compare prices and reviews on different platforms before making a final decision.

Conclusion and Recommendation: Overall, Viagogo provides a convenient platform for buying and selling tickets to various events. The website design and user experience are commendable, and the ticket selection is extensive. However, it's important to carefully review the pricing, fees, and refund policies before making a purchase. Additionally, reading customer reviews and comparing with other ticket marketplaces can help ensure a positive experience.

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Contact Viagogo customer service

Phone numbers

+41 843 658 0829 +41 844 503 1909 More phone numbers

Website

www.viagogo.com

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