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1.9 135 Reviews

VCA Animal Hospitals Complaints Summary

30 Resolved
104 Unresolved
Our verdict: When using services from VCA Animal Hospitals with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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VCA Animal Hospitals reviews & complaints 135

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8:18 pm EDT
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VCA Animal Hospitals Hospitalization (abuse)

Our puppy, Kodah, at 10 weeks old, was rushed to our personal vet for extreme diarrhea & no appetite for 24 hours, and then transferred to VCA Hospital on Hotel Circle in San Diego.

He was dehydrated, a bit anemic & his blood work wasn't looking good - but not deadly.

After staying overnight one night, Dr. Lan said he should be coming home that morning (July 2nd).. that he had eaten and looked better. They still did not know what was making him so sick - Dr. Lan said fecal test results would take days to come back, that he would need to stay there until the tests came back, and so she just started treating him for his symptoms instead of finding the issue due to our budget - we couldn't afford 3 nights at $1400/night.

Less than an hour later, we receive a phone call from Dr. Lan staying his blood pressure is suddenly not stable. Dr. Lan recommended we treat him with low blood pressure meds for at least 4 days at an average of $3, 000/night. She stated the only other option was to euthanize (for free).
I was emotional and highly upset at this point of the conversation and when she heard me crying, Dr. Lan said "I not only empathize with you as a veterinarian, but also as a dog owner myself."

I then called the lady we rescued him from the weekend prior. After explaining our situation with Kodah, she recommended mentioning to the vet to force feed him chicken liver and running a giardia test.

After contacting Dr. Lan and mentioning what our rescuer had said, she was extremely against it, said his tummy wouldn't be able to handle breaking down the liver and we didn't want to make him more uncomfortable or sick. That in her professional opinion, hospitalizing him with the blood pressure treatment for a minimum of 3 to 4 days or euthanizing were our only options and even if we chose to hospitalize him, she gave him a 50% chance of surviving. She also said he would probably need medication to regulate it for the rest of his life if he did survive.
She said, "I have treated many other puppies in Kodah's position - even better off than him - and even with extreme measures, a lot of those puppies didn't make it".

We then contacted our rescuer again. At this point - given her veterinary assistant and rescuing background, she highly encouraged us to pull him out of the hospital and put him in her care so she can take him to her vet to at least get a second opinion.

Dr. Lan then was very adamant about us not taking Kodah out of the hospital. She said "I'm concerned he won't survive even the car ride."

We contacted our rescuer again and she then called Dr. Lan herself demanding to release her rescue animal and our pet.
Dr. Lan said she was concerned about releasing Kodah because she couldn't get a hold of the vet we were transferring him to. She also expressed her continuous high concerned he wouldn't survive transportation & that the treatment he would receive in a "3rd world country" wouldn't be enough for what he needs.

We rushed him to our rescuers house (25 min car ride). Within minutes, she force fed Kodah a few bites of chicken liver and his energy spiked. She then took him to her vet friend in TJ, did tests and confirmed he was sick with giardia.
When they removed his IV bandage, his paw was wrapped so tightly the vet said "he would've lost his paw if that stayed on for more than one more day because it was cutting off his circulation."

His blood pressure went back to NORMAL once the bandage was removed & he was walking around playing. He had a limp on that back leg (that lasted for almost 2 weeks!)

When we transferred him from our personal vet to the VCA hospital, he already had an IV bandage on his front paw. I have photos showing they removed it and rewrapped him with a new IV on his back leg. Our personal vet specifically said that they were leaving the IV bandage on so he didn't need a new one once he got to VCA.

Our rescuer and her vet friend diagnosed and treated him for a few days - he was ready to come home after one day but she insisted on taking care of him. She fed him chicken liver with rice and rotated with goats milk by bottle every 2 hours with pedialyte to hydrate.) a treatment so simple & worked like a charm.

We are beyond grateful to our rescuer for saving his life.
We picked him up a couple days later (July 5th late evening).
He was - & still is - healthy!
All he needed was a weeks worth of antibiotics and good quality food to help him gain weight he fell behind on.

So, if we did follow Dr. Lan's recommendation of hospitalizing our 10 week old puppy, and went with her plan of treatment, not only would our puppy have died from being given the wrong blood pressure medication, but he also would've had to of had his paw removed from the lack of circulation caused by VCA staff! Which, also, would've increased our bill even more.
Even if we simply trusted Dr. Lan's opinion more & not had a second opinion, Kodah would not be alive. Or - if the blood pressure medication didn't kill him in the hospital, then he would have a very poor quality of life with lifelong medication and a missing paw.

We later (July 22nd) got a fecal test by our personal vet for Kodah to make sure the medication worked and it only took 24 hours to get the results from their lab - so I'm not sure why it would take a hospital 3 days (as I mentioned above).

This hospital treated our puppy & us like an ATM rather than patients. We will NEVER recommend this hospital after this experience, or the "doctor" that told us to put down our 10 week old puppy when all he needed was force fed a little food and antibiotics to treat Giardia.

It's a true shame Dr. Lan has a license that people trust after what we experienced. Not to mention all the poor pet owners of the puppies that were in a similar situation as Kodah that did not make it under her care. Makes me wonder how many of them would've actually survived.

I am ready to file a formal complaint to PETA & The DCA about VCA Animal Hospital on Hotel Circle and Dr. Lan, to bring our experience to light so pet owners don't have to experience what we went through or have to say goodbye to their pets too soon.

We were stuck with a $1, 700 bill from the VCA for them to make our puppies condition WORSE. At the very most, they kept him hydrated during his diarrhea and we're thankful for that - but absolutely Nothing else.

At the very least we would like our bill to be fully reimbursed - although we feel extra compensation for stress and trauma to not only our puppy but us as well, we just want the situation to be brought to light and Dr. Lan & staff to know how they could've handled the situation differently - to hopefully save more animals than kill them.

I have attached screenshots of our text conversations with staff & Dr. Lan during his hospitalization, our invoice from the VCA, as well as a video of him at our rescuers house July 3rd Doing very very well just 24 hours after we took him out of VCA, a photo of him coming him July 5th eating on his own & perfectly healthy, & lastly a photo and video of him playing fetch this last week - still perfectly healthy at 16 weeks.

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12:15 am EST

VCA Animal Hospitals careclub payment

Yes, i think I took My dog Tippie to our local VCA Greater Savannah Animal Hospital for her cough and was showed an e-xray of her body! She said that she had a little touch of pneumonia, along with some over weight but it wasn't that bad. Right after I took her there Tippie became very ill and she had heavy breathing and when I put her to bed she was found deceased in her cage with her babies! It is and was hard for me because I had her when she was a pup! I expected the hospital to help me instead of worrying about the money! They didn't help her and now I have to live without my daughter along with her kids! I let Sharon know that Tippie was no longer here as of Nov 22, 2019 and they said sorry and ok. Now they expect me to keep paying for they're services, for my baby that's not here! Everytime I have to deal with this I have to dredge up all this emotions! I might owe a little something but not to keep paying for a pets that not here! Could you help me terminate the contract along with the service?

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8:43 pm EST

VCA Animal Hospitals dr. kirk fitzgerald, kelly witty

I have two sick cats. One has severe IBS and was almost dying do to chronic diarrhea. I took her to ER doctor that gave her buprenorphine SL for the past month. The cat has now stopped all diarrhea and has gained weight and back to normal activities. I have another cat that I thought was supposed to have tooth surgery on 12-23-19 but was told on the day that it would just be a checkup. Meanwhile the cat is in pain and again thanks to the ER doctor, Dr Welch has been now providing both cats with pain medications. One for the teeth and the other for IBS.
The cats with the dental issue was told to me they can do surgery on 01-07-19 instead of 12-23-19. I took time off from work to do this. Then I made an appointment for the cats since they are running out of pain meds for Saturday 12-28-19 with a very nice clerk named Amanda. I explained to her that the cats need their pain meds. She told me Dr. Izaggari is out of town, but I could see Dr. Kirk Fitzgerald. I told Amanda she could get all the cat's information from the ER doctor. Last visit for one cat was in 11-2019 and the other in 05-2019.
I was called by a very rude lady named Kelly Witty and cancelled my appointment for Saturday 12-28-19 because Dr. Fitzgerald would not dispense Buprenorphine. MS. Witty justification was he doesn't know the cats, yet they have access to all the cats files and would have been able to know them but she cancelled my appointment on 12-28-19. She had lack of empathy for the two cats that are in pain. This is negligence and has been reported to the Texas Board of Veterinary Medical Examiners. This is unacceptable. MS. Kelly told me I would have to wait till Monday for Dr. Izagerri to come back on Monday. To this date with both sick cats I have been given only 3 days of buprenorphine and that was so the cat with IBS would be put down to die. This is pure negligence with lack of compassion. I will also be reporting this to the humane animal society. My cats have been suffering and if it wasn't for an ER doctor one cat would be dead. Unacceptable

Dr. Katayoun Zangeneh

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10:49 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

VCA Animal Hospitals - Animal care rights

My sister took her dog there last night and they are horrible, unprofessional, heartless, medical professionsals (I use this term in the weakest way possible) vca only care about the bottom dollar like ebenezer scroog, that never learns the meaning ofcompasion. The only reason to take your love one to this horrible place is to die and they wont even do that...

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2:26 pm EST
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VCA Animal Hospitals vca care credit

So long story short I had signed a contract. So yea got me there. Paid the 100 and something dollars a month for nine months assuming all the diagnostic type tests are covered under this monthly payment plan. Only to learn once taking kody to those tests in the first month result in 900. Balance not covered under this plan. Additionally they will not cancel the contract until balance paid, so it continues to accrue. Unclear contract terms and not explained at the vet. What a horrible "care" plan.

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8:09 am EDT

VCA Animal Hospitals professionalism

Yesterday I brought my puppy to a VCA hospital to have a wellness check up to make sure she was healthy being that I just got her as a gift 2 weeks prior. She has her necessary shots and I provided paperwork. The nurse was very pushy with trying to get me to enroll in the VCA care club program to where I'm uninterested because I already have insurance for my puppy and after this unprofessionally experience, I definitely won't be back. The nurse explained that my puppy needs shots (ones that she already has), however she didn't check her paperwork to know that she already has her needed shots for her age! As i declined and asked to speak It over with the doctor, she went outside to retrieve the doctor. She then was whispering to another coworker that she told me the cost of the visit and I declined because I don't want to pay.
That statement was very unprofessional and beyond rude. Whether I want to get my shots for my puppy there or not, it's not her business nor concern. I will not be returning to any VCA hospital. I came to bring my puppy for a wellness checkup and was being gossiped about in the process. She was rude and unprofessional behind closed doors.

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lisa pass
, US
May 18, 2021 2:44 pm EDT

VCA Animal Hospitals - Very unprofessional

I took my four year old Shih-Tzu to VCA Buckhead Animal Hospital in Atlanta, Georgia on May 14, 2021 for his 9:30a.m. appointment. The nurse refused to check my dog in after I explained to her that I was unable to check him in myself, because my cell phone had died and I did not have my cell phone charger with me. I explained to this nurse that I had been here with my dog Rigby just 3 weeks ago for his shots, and the nurse checked him in for me without a problem. This nurse went back inside the clinic to talk to somebody about my situation. When she returned, she said, "No, I can't take your dog in, because you did not check him in." Again, I explained to her that I cannot check him in because my cell phone has died and I don't have a charger with me. I asked this nurse if she could check my dog in, because we do have an appointment and we are on time for his appointment. She went back inside the clinic a second time talking to somebody about the situation. When she returned, she still refused to check my dog for his appointment. I continued asking for assistance with the check in process for him, because of my phone situation, she went back in the office a third time, came back and said, "No, I can't take him in." While she was stuck on stupid, going back and forth into the office, me and me dog had to stand outside the clinic in the cold weather waiting for somebody to help. The fourth time, a different nurse named Ashley showed up at the door. I explained to Ashley the situation with my cell phone which is why I am unable to check my dog in. Ashley was very unprofessional, very rude, very uncaring, and showed no concern for my dog getting in to see the veterinarian to get his booster shot and fecal test done. She refused to take my dog, because I could not check him in myself. She stood at the door arguing at me about the check in process, even said to me, "you need to bring your cell phone charger next time." She said this in a condescending tone of voice. I told her that she was being very disrespectful and rude talking to me this way. She denied that she was being rude and continued arguing at me while still refusing to take my dog in for his appointment. This Ashley girl did not care about my dog getting the medical care that he needed. All she cared about was a simple technical check in process which she could have easily done herself, so that my dog could be seen by the vet. She did not want to provide service to my dog and did not accommodate me with the check in process. She just kept arguing at me outside in the cold weather instead of taking care of my dog. Finally, I told this Ashley girl, that I don't have to bring my dog here, and I'm not going to tolerate her speaking to me disrespectfully. So, I took my dog and left. I will never bring my dog back to VCA Animal hospital ever again. They hire unprofessional and uncaring people. I will be taking my dog to Banfield Pet Hospital. They are way better than VCA. They work with their clients. If you cannot check your dog in yourself at Banfield Pet Hospital, they simply check in your dog when you arrive for your appointment unlike VCA Buckhead Animal Hospital. I advise people "Stay away for VCA animal hospitals." They don't care about your fur babies.

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2:22 pm EDT
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VCA Animal Hospitals poor care of pet

We originally brought our dog in to address issues with her coordination on July 8th, 2019. The attending neurologist was Dr. Casey Berkel and nurse Denise Young. The recommendation was an MRI and a Spinal Fluid sample would be taken to determine the cause of her health issues. After examining the MRI, Dr. Berkel believed the issue was an autoimmune disease affecting the right side of her brain, but the spinal fluid sample would determine 100%. We took her home after a long day and waited to hear back regarding the sample.

When the call came, the Doctor informed us they had misplaced her spinal fluid sample stating that they were very sorry and gave us a refund. Obviously an MRI and Spinal Fluid extraction is very taxing and not something we can just go back and get done again. She assured us from the MRI that it was indeed an autoimmune disease, but we never got the peace of mind that we would've received from the sample. We don't care about the money, we care about her getting the proper diagnosis and treatment that she needs, and this is unacceptable, but we continued with treatment.

As the steroid dosage started to taper off, we noticed changes in her condition, she was suddenly unable to jump on the couch.

September 26th - We scheduled an appointment with Dr. Berkel who did a neuro exam and advised us not to change the steriod dosage as she did fine during the exam. She failed to mention the chances of relapse/warning signs to look out for and prescribed Gabapentin for the pain.

September 28th - Her condition did not improve. We called to see if we could bring Bella in for an emergency appointment, and we were told she could only be seen by an ER doctor.

October 1st - Her condition was worsening. She stayed up all night panting and shaking. We called again and the Nurse told us to increase the dosage of pain medication (Gabapentin).

October 2nd - Her condition continued to get worse. We called AGAIN and got the same answer to increase the dosage of Gabapentin. When we argued with the nurse, asking her to address the REASON this is happening and not to only focus on managing the pain is when she contacted Dr. Berkel and advised us we could slowly increase her steroid dosage.

As her condition worsened, she yelped in pain any time anyone came close to her. We fed her water with a spoon and food by hand. We held her while she peed/pooped outside and she stopped eating. We sat up all night with her while she was panting, shaking, and clearly in discomfort from pain. All of these symptoms were addressed during our calls and we were advised to give Gabapentin every time. We even took her to our vet twice, and we took her to a Animal Chiropractor throughout this whole mess and they would redirect us to the Neuro who clearly did not help.

We rushed her to a different ER at 4 AM on October 3rd, and they contacted the neurologist. At that point, she could no longer stand. She is now on a more aggressive dosage of steroids and additional meds due to her relapse. The neurologist there advised us what to look out for (i.e. small signs such as not being able to jump on the couch).

It goes without saying that we will NEVER be returning to VCA. Even when we called on October 2nd, not once did Dr. Berkel ask us to come in for a follow up examination, and we have not heard anything from them since. It was so hard to watch Bella get worse day by day, and no one wanted to help or felt the need to ask us to bring her in. We still have not heard anything from her doctors since.

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10:07 am EDT

VCA Animal Hospitals irresponsible pet care services

My cat was returned to me after her annual physical and shots covered in her own urine & fecal matter. !

She is very, very nervous whenever she visits the animal hospital for her check- up and shots. In the past, she has soiled herself during a nail trimming due to her fear. She is cleaned up and put back in her carrier cleaned up. Not this time!

The tech gave her back to me, advised what happened and stated she was cleaned up best they could. I did not discover how poorly a job they did until I brought into the car. She was soaked with urine and poop was matted on her fur. I had a late afternoon appointment on a Saturday so must presume the office was in a rush to close.

I am VERY upset with VCA and find how she was treated is unacceptable and cruel. I will have her medical records transferred to another animal hospital due to this unprofessional behavior.

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6:45 pm EDT

VCA Animal Hospitals payment and customer service from kayla and kiana

I called ahead when I saw that the first visit was free. Kayla was rude to me at intake. Upon payment of my pet's medication, I was charged $186.91 and I was told by Kiana that I needed to bring a printed coupon. Nothing about a printed coupon was communicated to me when I called beforehand. The customer service here was poor. I have a digital coupon, which I can validate.

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7:15 pm EDT
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VCA Animal Hospitals specific kennel workers

The workers ken and Aaron at the vca sawmill animal hospital location in Ohio treat animals with poor respect. They yell at animals and are sometimes physically abusive. They punch cages and scream at their coworkers and provide a harmful and toxic environment. Animals will become terrified to be in our kennel and the other kennel workers are terrified to work with Aaron. Aaron will yell at his supervisor violently. Ken and Aaron will both yell at animals unnecessarily man many times. Ken has hit and thrown animals in many many situations and I think that is not what an animal hospital should represent.

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10:53 am EDT
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VCA Animal Hospitals appointment wait/ price misinformation

I had an appointment today at 9:30 for two of my puppies and nobody had shown at 10:10. I had to leave because I had things to do.. can't waste my time on waiting when I already had an scheduled appointment.. and the only thing they say is I'm sorry.. instead of I'm sorry I'll get somebody right away! And they had always given me the wrong info when it comes to prices. One time I had to pay $300.00 instead of $150.00. Because the nurse kept saying 150 for both and I kept asking each or for both. She kept saying both which to me means both puppies are included. When I when to check out it was 150 each. Of course I was so mad and annoyed by that situation.. anyway I'm dropping this clinic can't deal with more incompetence anymore ..

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2:51 pm EDT
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VCA Animal Hospitals patronizing and uncaring attitude

First let me state that we have been taking our dogs (all dobermans) to the VCA clinic in Ridgecrest, CA for at least 18 years. All our previous visits had been for routine visits such as annual check ups, vaccinations, dentistry, etc. On 06/10/19 we had an emergency with our 8 year old doberman that just weeks ago this vets office said our dog was in good health. While explaining our dogs' situation to the person on the telephone she seemed to be on a "one track" sight unseen diagnosis and told us to put cold cloths on him and come into the office the next day. We explained all the symptoms he as experiencing and she still insisted they would not make time to see him that day. This was in the AM. During the day our dogs' condition continued to worsen until early evening and we concluded he may not survive the night. We immediately contacted AV Emergency/Urgent Care and they said "bring him in immediately." It is my opinion that had we not taken our doberman to the urgent care facility in Palmdale, CA we may have lost him. I put the blame for complacency squarely on the VCA clinic in Ridgecrest, CA. and will no longer trust that facility.

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4:52 pm EDT

VCA Animal Hospitals veterinarian wrongful death

I am singing your petition. My dog is dead because they would not listen to me and check him for lung worm. I told them he had coughed up a slug and was eating snails all of the symptoms he had been developing made me think he had a parasite. They wanted to do an MRI after they had 100's of pictures, studies, CT scans, multiple blood panels. I continually asked them to consider lung worm and they just kept saying he has blood clots, and basically made fun of me while my dog was overdosed on heart medicine that he did not even need. They wanted me to do an MRI, because they said he had nerve damage and the reason he was getting sick is because his esophagus was being affected by the long nerve. I asked every tech and Dr. that I spoke with if they can consider lung worm based on his symptoms. Everyone just ignored me and said that the symptoms do not match, or I don't think so, and no your dog is old and does not have lung worm. When he was getting sicker and sicker, I kept asking them please treat him for lung worm. Then they started blaming me for trying to get the help he needed; Saying that I was making him suffer when it was them that made him suffer and then my dog was overdosed on heart medicine by an assistant that did not even know what she was injecting in him. I asked her what she was giving him because his breathing pattern was suddenly changing, and she, while not knowing what she was injecting said that oh he has been doing that. She told me they had to do rounds and pushed me out from my long awaited five minutes with my dog. Less than two minutes later he died in a coma. I had just spoke with the Dr. about getting him out of there. Then when we were viewing my dog in the viewing room not more than three minutes passed, and they came in asking for $166.00. Then when my dog was dead, they questioned what I was going to do with his body and insinuated that I did not know how to properly handle my dead dog. He was buried June 4th, 2019 at a pet memorial. I know that lung worm is not common in California, but this cannot be ignored. This is not only about the wrongdoing and the money and the unnecessary pain they caused; it is also a health threat that cannot be ignored. I believe if they thought they could make more money off him doing more testing they would have paid more attention to what they were doing.

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Rambod S
, US
Nov 27, 2019 1:13 am EST

please give me your contact number as my dog is going through same things and he is really sick, i really need your help. please.

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3:24 pm EDT

VCA Animal Hospitals refills

I took my dog in about a skin allergy. I spent almost $300.00. I left with 2 prescriptions that had 1 refills each. It clearly said on the bottles that the refills we're valid for 1 year but when I tried to fill them online the office refused to fill them. I then went to the office and they refilled 1 and told me I needed to come back the next day because the vet that issued the medicine was not there. The following day I received a call informing me that they refused to honor the refill and that I needed to pay for an office visit in order them to honor the refill. Total rip off.

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5:12 pm EST

VCA Animal Hospitals unethical behavior

I used to be a LVT at VCA West Seattle, and the manager drove me as well as most employees there away. Carolyn Adan's unethical behavior stunned me, as well as her selfishness and unwillingness to listen to/help her employees. Among the many awful things I found out about her during my time there, I learned that she pockets the CareClub bonus money. I have watched her spend clinic money on frivolous things. She lies and gives people false hopes and promises during job interviews. She forces LVT's to "cross train" as receptionists AND kennel staff with no pay raise, makes LVTs and assistants come in on weekends to do kennel staff's work with boarding patients, even on holidays (this is illegal), and refuses to learn the positions herself. I have read the handbooks- these things are not standard policy. She brags about being a "certified technician" and felt threatened when anyone else did a good job as LVT. She makes catty remarks to employees when she does not agree with them, and speaking up is nearly impossible around her. I know another ex employee who is currently working on filing a lawsuit against her. In the event of emergencies, she would push me aside and tell me to "let her do it as I have no idea what I'm doing" (this is not true). She takes several vacations and is hardly ever there. I have heard her insult an employee with a learning disability and publicly diminish her personality just for that. I am employed elsewhere now but I'm a dog sitter on the side. One of the dogs I sit was just hit by a car and nearly dead. The owner took her to VCA WS, where Carolyn refused to stabilize this dog and said it was "against company policy". This is NOT TRUE. When I worked there, we did all we could to triage and stabilize critical patients before transferring them to an emergency clinic that had the proper equipment to further treat them. I am absolutely appalled at what this woman has gotten away with as manager there. I am incredibly ashamed that you guys support such ethics, or lack thereof. The guy who's dog was refused treatment and nearly died is spreading the word about how poorly this place is managed, and word is getting out. I suggest you develop some more structure around the people you choose to run your hospitals.. especially when they are driving their patients to near death and their employees to seek therapy for the mental damage caused.

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12:39 pm EST
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VCA Animal Hospitals diagnosis communication and unnecessary x-rays

I took my dog to the vca location in Newport News, VA because he had a small tumor on his left side. The vet extracted a small sample of cells but gave no diagnosis. The vet technician drew up a surgical removal proposal and I was told to watch the growth of the tumor and bring him in for presurgical lab work and X-rays. I told the vet I was concerned because my dog was 13 years old And I was concerned about him surviving surgery at his age. The vet never once mentioned a diagnosis and told me there was no concern regarding surgical survival. The tumor grew and I brought my dog in for pre op X-rays. At this time the vet never mentioned a diagnosis and after the X-rays I never received a follow up call. I called several times and left messages for the vet to get with me to discuss further treatment. Since I received no communication from the vet, I took my dog to another vet on August 22, 2018. When the vet requested the records from vca he noticed a diagnosis of Sarcoma. None of the paperwork I received from vca ever mentioned sarcoma nor was it ever mentioned in any conversations. The new vet said my dog would not survive surgery at his age and if the sarcoma was caught and treated in the initial exam on March 2, my dog would have had a better chance of survival with appropriate treatment. My dog passed away on September 3, 2018. I don't blame vca for his death but I do question the ethics of the vets who saw him and suggested pre op X-rays knowing surgery was not in the best interest of my dogs treatment. My current vet agrees with me 100%. I am requesting a refund of the $503.40 that I was charged for the X-rays on 5/24/2018. I have consulted an Attorney and am prepared to persue this legally if necessary. I am also prepared to go public with this issue if this is not resolved.

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2:00 pm EST

VCA Animal Hospitals unacceptable level of service

Horrible intake! Do. Didn't listen to my rntire story which included key information (multiple wasp stings) -lack of professional customer service, no one there seemed to know what they were doing, doc was not clear onuch, no dextrose on hand so I had my friend run to neighbors of hospital to get honey, no way to do blood work, girls at front desk were so unprofessional and discussing who's turn it was to tell me if my dog died.
Left with 800$ bill only to go to emergency vet where I was able to get exvellent service.

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12:26 pm EDT

VCA Animal Hospitals unethical charges for test performed with no results!

Our family pet Claire had a Dr. visit that took place back in December. I spoke to the branch manager a couple days before your conference and left detailed notes to resolve this matter. We have had a difficult time connecting over the past few weeks playing phone tag. My puppy was seen, the day of the visit we spoke to the dr and told her our concerns of Claire's age and expenses for treatments she stated the ultrasound can tell us whether or not she was pregnant or not and the X-ray would let us know the size of the puppies skeleton and determine whether or not a natural pregnancy is best for Claire. The Dr insisted upon the tests and stated she is more than half way to term based upon her size. After pregnancy was confirmed via ultrasound they took her for a X-ray. The X-ray came back blank. The puppies were underdeveloped and nothing was seen on the X-ray. I explained to the dr as well as the receptionist at the time of checkout I couldn't afford to pay for a service with no results. We were still at a loss of how far long our dog was. How many puppies she had and when to bring her back to determine whether she would actually need a c-section. Since none of the puppies skeletons were developed to see on the X-ray, we were advised to wait And come back to have another X-ray done at a later time and to consult you, the director to resolve the financial side of this matter . My family has patronized Bradshaw VCA for over 20 years for all of our family's pets. I pray to resolve this matter asap as other pets need to Resume routine services ASAP. I followed up with the staff and they let me know you will be in this evening if you are able to give me a call I'd greatly appreciate it.

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10:01 am EDT
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VCA Animal Hospitals deception

I was sold medication for my dog's liver, but not told the details. When getting the medication home I read that the medication was to be given to the dog for the rest of its life. That is $80/month. I returned the medication and told the Vet I could not afford $80/month for the rest of the dog's life and wanted to return the Denamarin. It was not explained to me that this was a life-long dosage. The hospital would not accept the medication returned and said I was stuck with it. I was deceived. I will have to eat this deception, but VCA lost this customer. To all those reading this, be careful of the tests and medication they talk you into.

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Royalrose
NEW KENSINGTON, US
Sep 20, 2023 1:38 am EDT
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VCA in PA gave our dog a medication that cost $480.00, he took three pills and became sicker, call vet, was told to stop the medication. I said can I bring back the pills and get a refund or a least a partial refund. NO. Sad how much they get away with.

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5:25 pm EDT

VCA Animal Hospitals vca in general

I take my animals there and one of my best friends is a receptionist there as well. They wrongfully vaccinated both my animals. The way the treat their receptionist is horrible. They're so rude towards them. My bestfriend also tells me the [censor] that happens there, they don't care about the animals out back, they're always yelling at them. The way they're towards her and a few others is ridiculous. I heard the manager has no idea what to even do half the time. They're so dishonest to their customers and to their staffs. They either need new people or they just need a new manager to actually come in and do their job correctly.

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Phone numbers

+1 800 966 1822 +1 (310) 571-6500 More phone numbers

Website

vcahospitals.com

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