Vanderbilt Mortgage Co.no statements/ no service

S
This review was posted by
a verified customer
Verified customer

We've had our doublewide for three and a half years, paying our payments thru automatic bank drafts. Never been late, never missed a one. My husband got sick, couldn't work for 3 weeks, then was hospitalized for 5 days. We have 2 teen daughters, I'm a stay at home mom, so we got in a really tight spot financially. I called Vanderbilt, (sat on hold FOREVER), finally reached a gentleman and asked if we could extend a payment. Now keep in mind, a payment is only 1/2 an actual monthly payment, because our bank account is drafted every two weeks. After he checked our account, asked all the info, he says he can't help me. I need to talk to his manager. He transfers me, and guess what? I get the dreaded VOICE MAIL! I left her 4 messages. Surprise! Surprise! She never calls me back, and as usual, our bank account gets drafted for the payment.Thank God, the money was there for the payment. I think they SUCK! They could care less about you . And I think they've got it all figured out. They just RECEIVE our money. I have never received a statement in 3 1/2 years. so who knows how much we owe, how it is applied, etc., etc. Sounds like a pretty good job to me, just making bank deposits. Please, please, if you buy a Clayton or Norris home, find yourself some good financing at your local bank. Don't finance with Vanderbilt.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
    A consumer site aimed at exposing unethical companies and business practices
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
    You'll definitely get some directions on how customer service can best solve your problem