Despite my better judgement I placed an order with Utsav sarees. Everyone deserves a second chance. Not this company I paid a lot of money for a printed saree with “matching blouse” the printed saree turned up however the blouse was a plane black boring bit of work with no detail what so ever. It was not even in the same fabric as the saree. I expressed my complaint and they said that if I want one that matches I have to pay $12 to get it stitched and $15 to get it shipped. If they got it right first time around I would not have to pay anything extra. I have emailed back saying that the extra cost to have something that I should of got in the first place is not acceptable I will let you know how I get on. Of course you may have to wait a while as it takes many days to answer an email
I placed order with Utsav (on 18 June 2010) on their website http://utsavsarees.com/
of 149.00 dollars for woman’s traditional apparel.I ordered their items only because of their express delivery option (which says ships in 2 to 3 days). because my in law’s were visiting me first time to USA and they wished to see me in Indian Apparel. I planed to wear them on Indian ocaation “Vatsavitri vrat” 25 June and then on 30 June which is my birthday as My in laws where suppose to go back to India by July 6, 2010.
I didn’t received anything until 10 days pass after I placed my order. They did not notify me anything about when it will ship then I email them about it. they started to give me assurance that they are facing some problems that’s why shipment is late and it will ship in 3 to 4 days.They give me same type of assurance at least 6 to 7 times and finally Utsav shipped my order after 2 months(mid of August 2010 after my lots of complains by email (almost 15 to 16 complaints in 2 months). I explain them why I ordered with them and what are my time lines but no result I got from them.
when I received order it was not as shown in picture even fitting were improper. I complained and asked them to return my money because first they were failed to deliver in time. Suppose, if they would have took 7 to 8 days more for delivery then I would have tolerate but they took two months and even they didn’t notify me about it until I asked them. I was being such nice or fool that I gave them chance to make me wait for 2 months. Even My in laws left without seeing me in Indian clothing and My in laws along with my husband all family member got angry at me that why I choose this type of company?
But Utsav customer care person “Shakti” wrote me that refund is not possible in any case only modification is possible. when I argued and complaints many times that it was their fault that they took such long time and didn’t send proper items then after many head heating arguments via email, She give me only 20 dollar discount out of my 149.00 dollar for 2 months late shipping and 11.40 dollar to returned this items back to Utsav for modification. so, I returned it on 30 August 2010 since I haven’t received my items or money back.
before even they were not ready to give me return shipping charges which was 11.40 dollar. After many complaints they gave me that. Since 30 August 2010, they are giving me assurance that I will get my items return with all changes in 3 to 4 days. Last on end of September 2010 they promised me via email to ship my order with modification in 2 to 3 days but now it’s end of October 2010, I haven’t received anything yet. They ashamed me among my whole family. My HUSBAND IS KEEP ASKING ME AFTER EVERY 2 DAYS THAT DID YOU RECEIVE YOUR ITEMS? IF NOT THAN why THEY ARE NOT GIVING MONEY BACK? FROM NOW ON I WILL NOT LET YOU DO ANY ONLINE SHOPPING”.
So, After placing order with them, it’s almost 4 months that I haven’t got my apparel. I don’t understand what type of problem they are facing which could cause 2 months for shipping and than another 2 months for modification of that same order. I have almost more than 40 emails with them about this matter in past 4 months. if they are facing the problem that could cause moths wait to customers than they should stop taking new orders and must notify about their problem to customers because it’s not customer’s problem. They are the one who is getting money and not shipping items so, it’s their own problem.
Now I am tired of waiting. so, Last week, I emailed them that” when first time you fail to deliver my order on time than It was your first hand duty that you notify me and must give me option that I would like to wait or cancel the order instead of doing that you guys took two months to ship it to me and didn’t return my money. Now when Received the order and it was improper, after I have return all items, Now it is more 2 months since you are not shipping it back to me and keep giving me false promise. SO, I do not want your items anymore because anyways it is useless for me now as all occasion to wear it has been already gone. So, return my money. Then they stop replying my email.
Now, in current situation, they are not replying my emails, haven’t refund me my money, Haven’t returned my items back. It looks like they are not facing any problem but doing some type of fraud or scam that “just take payments from customers and ship to customers whenever they want or not ship at all and keep give them false promise for months so, that customer get tired and stop complain or not take any action against them. They are thinking NRIs customers would not do all this trouble for couple of dollars.
That means they got my all money 149.00 USD and I got nothing, it’s a big fraud. I want to aware all NRIs from USA, U.K, Canada, Australia and customers from India who does online shopping that Not to do shopping with Utsav on website and address mentioned under in my complain.
company website and Address:
mailing address in India;
67 - 68, Ground Floor
Sarawgi Mansion, M.I.Road
Jaipur - 302003
They largely do business in USA via their website and they have one USA address where I have returned their all items which is:
UTSAV FASHION LLC
625 LINCOLN HWY, SUITE# B
I advise all of you to be aware of fraudulent and poor customer service. First of all, I ordered a raw silk Kurta-pyjama and it was supposed to be shipped in 10 days but it took 1 month. Fine, i was not in a rush and so i don't care. However, I expected to receive what i ordered. To my dismay, i received a dress that did not look like a new dress. The most important thing was that the dress label was cutoff (perhaps to conceal the type of material used) with a scissor (see the attache picture). The buttons are done in a very shoddy way. I emailed them the pictures and they did not bother to explain or apologize. They did not even respond to my email. I have a strong feeling that these guys (like many businesses from india) do not care about the customer service. As many people wrote here in the complain board, all they do is take our money1 month in advance and the try to sell what they have rather that what we want. A bunch of thieves and I cannot believe that there are able to get away with their fraudulent business activities. I am looking at the possibility of complaining about them to the govt agencies.
So people be aware of this website and think twice before you buy something from them.
All of the customers complains about UTSAV is making sense now. I have placed an order about 4 weeks ago for an event i am going to attend and wanted to make sure i get the sarees ahead of time. So i choose the sarees that were available to be shipped within 5 days. everytime i checked with them they said it will be shipped within 3-4 days..i made a miskate of not checking online for other reviews and fall for all the good comments on their website. it's unfortunate, they have great products for very good price or at leas that' what they advertise. I bought saree from other online shops and always got them within 2 weeks..never shopping at UTSAV again. They sent me an email today saying they cancelled my order and i will get the money in 4-5 days. let's see it that comes true!!
Oreder the product on Feb 1st for my moms birthday on March 15th. Clearly told them that i want it by march 15th and followed up up to 5 times. On March 7th I receive an email saying the product is damaged and that I could select an alternate product but I wanted my money back. I have not got my product or refund till date!!!
VERY DISAPPOINTING PROMOTION, PRODUCTS AND SERVICE
I recently attended the UTSAV sari showcase that took place in London 30th Jan – 1st Feb. I was very excited about the event, as there were many items that I was interested in spending a huge amount of money on.
When I got an email informing me that they were unable to bring any of my requests as they were primarily showing this years collection, I was most upset, but felt that it would be worth a visit anyway.
I then received a email, stating cash only, which I found a bit suspicious, by this time, my heart was set on going, I should of trusted my better judgement
The venue was tiny, a box, there were items everywhere it was a mess. To try items on I was taken to the hotel toilet. Most of the items there I have previously seen in other catalogues, and I also noticed that the labels had been cut out of them.
The show promised jewellery, I saw about 5 over priced bangles, no handbags, just a box room full of fabric and people. It was awful
I found a Salwar Kameeze and I had come along way and felt like I did not want to leave with nothing. Cash was taken for it however a receipt for it was refused. To add finial insult to my London UTSAV sari experience the brown paper bag they gave to me to take it home in fell apart halfway home on the Northern Line.
I am most disappointed in UTSAV, cutting labels out of items which are clearly made by some one else, for having such a ridiculously small venue, and why cash? After I left I felt as if though I had been part of a criminal act.
It cannot be denied UTSAV do market some beautiful things, however, if they are from another company I do advise that you shop around and find these items at their source. UTSAV are quite clearly a very under hand company that have no regards for their customers needs, requirements or welfare.
The website is beautiful and there are some many fantastic photos you can loose days looking at them, however, this I fear is were the dream ends. For me at least
hi i bought a dress for my birthday, but the dress did nt fit me because of ill fitting measurement...
dont buy from utsav. i wasted so many dollars due to their negligence. they spoiled my birthday dress with ill fitting measurements. i also paid the shipping fee which is a total waste. i wasted 125 dollar because of the stupid site. the delivery also takes 2 months and still such a bad performance. the customer service does not reply to the mails.stupid site finally. it sucks!!!
I ordered 5 sarees from this seller from their website on March 23rd, 2009. As of October 28th, I have still not received one of them. I have been in contact with the revolving door of customer service people via email and they will not refund me, send me another saree, or at this point even respond. Since so much time has gone by trying to deal with them directly, I can't even file a complaint with paypal. As of today, I have been charged $78.50 for a saree I have not received. I have contacted them a minimum of 17 times (that's what I have documentation for, there's probably more). If this company was in the US they would not be able to do business this way. Needless to say I'm completely disgusted by the way they do business and ask anyone who is looking for sarees online to not patron this business.
I have been trying to access their website for over a day now and i keep getting the "page load error."
I have emailed but there has been no response.
could you please look into this? other people are having the same problems.
Also, i have ordered from them before and they are great. they are NOR FRAUD. Whoever said that is nonsense.
UTSAV SAREES ARE THE BIGGEST CHEATERS.I STRONGLY SUGGEST NOT BUY ANY THING FROM THE UTSAV. I made order for...
The salwar kameez /saree blouses were not stitched properly. The worst stitching ever. The quality of customer service is bad. You have to harras them for an answer. I don't trust them to refund my money ever. The one saree I recieved was substitute item 3 because they are good at selling one item then saying it was "damaged" when they were either out or sold it from inside india. It arrived damaged with ink and markings in the embroidery like it was a sample item from the store and not 1st quality. The other saree was OK but the blouse was complete trash. It did not fit and was not made to even usual simple indian styles. They cannot customize according to the measurements or changes to a design. The suits are made smaller and the design is what THEY think they want to send you. Their express is supposed to take 7 days including stitching to outside India. Don't believe it, I am still waiting 21 days later.Do not order from them. I found this out too late and lost too much $$.
I am very happy with Utsav Sarees, All the product are very beautiful I always suggest others to shop at...