Reviews and Complaints

Vendor refuses to accept return unopened product for which I disputed payment via CITI credit card. CITI found in behalf of RockAuto for shipping charges. That process took 33 days. After hearing the resolution, I was willing to pay all shipping charges for unopened package, but RockAuto will not accept return since return was over 30 days after initial receipt.

Jan. 19th ordered part # GMK4033233705 part arrived Jan.22nd
Order # [protected]. Tried to return part because it was not the right part.
I could not return part because their system would not recognize my contact information (phone number or email address) therefore I could not complete the return process. Rock Auto does not have customer service by phone or email. I could not contact anyone at that company anyway at all.

11-17-2020 order #[protected] PA Cargo MRK9600G rebuild kit w/pistons. The kit I received has no pistons. This rebuild kit is listed in there catalogue with pistons and they are missing. they refuse to make my order right. I've included screenshots from there catalogue to show what I ordered and how it is listed. This rebuild kit is for a 2004 Ford Freestar 4.2L engine. Not to mention that Deluxe Master transmission rebuild kits are as complete as possible, this is an industry standard.

I purchased parts (brake caliper rebuild kits) that were specific to my vehicle. After receiving the parts I checked to see if they fit, 1 part did and the second part did not. I put the items back in the original boxes and attempted to call them but as I found out, there is no customer service to speak to, only online. They would not refund me or accept returned products. If I didnt see their office online, I would swear moe larry and curley were running this out of their basement. Picture shows part on left is new part that cant install, on right is old part installed. Totally different parts but they refuse to do anything about it. Do not shop here!