Sheetz®

Placed an online order for a cup of fries at your store #689. 550 South Airport Drive, Henrico/Richmond, VA. Needed assistance and trying to apply 369 spendable points, if possible, inside the store. I requested to pay in the store so that I could get assistance and applying points to my order. It was my first time trying this and I wanted to get help. I also wanted to purchase gasoline at pump 15. I waited at the counter for assistance and the clerk named Monty was working. He told me and so many words he didn't know how to do it and then left me to go back to the drive-thru window to assist a customer. I waited and then decided to go over to the food counter to let the women know there that I would need to cancel my fries since I could not get assistance. While waiting to get the lady's attention, Monty comes yelling first at the ladies to let them know that they are not to give me the fries because I did not pay for them. And then at me telling me that I could not pick up the fries because I did not pay for them. I knew this and was shocked at the idiotic statement. And told him that I knew this already but because he did not assist me regarding my points could be applied to my order, I went to the counter to let them know that I would need to cancel. Although the app said that it was too late for me to do so. Then he yelled back at me again and I ask him why he was yelling at me. I was very disappointed and embarrassed at his behavior and asked him why didn't he just come over closer instead of yelling across the tables accusing me of attempting to steal fries.

Store #689

Manager on duty: Rachel

On July 2nd, at around 1pm, I came to the store to get gas and some food and a drink. I ordered food and went to the soda station. Normally the soda station has all cups and lids and everything is stocked. Today everything was out. I asked an employee and he seemed very confused. He was lost where to point put where the lids were for the only available size which was a small. And the lid available was for an ice. Normally, I would be fine with this but today I really wanted a large cup. I went to the cashier and asked if they had the bubble lids since I was told to come up to the cashier to get it. He told me they were back by the soda station. Is it the responsibility of the staff to lead the customer on a goose chase? I then asked to talk to thr manager. Rachel came in. She looked like she was busy working because she had gloves on. I asked her what was going on with the soda station and she snapped at me. I understand if someone is busy and they get snappy but this is unacceptable. I normally like sheetz but I find myself wanting to go to wawa. They are at least kind to their customers. Please address this and let your employees know that they need to not be so snappy when a customer asks a question. This needs to be addressed. Thank you.

I will follow up to make sure this was addressed.