Menu
Write a review
File a complaint
CB Drug Store CVS 10250 Bristow Center Dr, Bristow, VA, 20136, US
CVS company logo
CVS
reviews & complaints
CVS company logo

CVS

10250 Bristow Center Dr, Bristow, VA, 20136, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Website
Phone number
Category
Working hours
Mon
8:00 am - 10:00 pm
Tue
8:00 am - 10:00 pm
Wed
8:00 am - 10:00 pm
Thu
8:00 am - 10:00 pm
Fri
8:00 am - 10:00 pm
Sat
8:00 am - 10:00 pm
Sun
8:00 am - 10:00 pm
ComplaintsBoard
A
8:07 pm EDT

CVS - Unethical behavior

On Nov 6, 2020 I purchased CVS Multivitamin Item number 346752 on a promotion "buy one get one free". The store only had one item and the store associate gave me a raincheck for the other item. I visited the store several times and the item was out of stock. On May 23, 2021 I visited the store again and the item was still out of stock and I spoke to the manager Sandra. She agreed to sell me another item at a higher price and I agreed to pay the difference. At the cashier she asked me fore the receipt and I told her that it has been 7 months when I first purchased the item and during this period I lost the receipt but luckily I took a picture of the Raincheck to make sure I have a copy of the receipt. The Manager Sandar insisted I provide the original copy of the receipt and I told her copy of the receipt shows the transaction and therefore CVS must honor the document they provided me otherwise it will be scam. She refused to assist me and I told her I will take legal action and I will contact CVS for help.

Desired outcome: Request to be provided with the promised item

Read full complaint
View 0 more photos
Hide full review