Huddle House reviews and complaints 1
View all 318 complaintsHuddle House - gary - togo order
At about 1:35pm on Sunday Nov 10th, I called the bracey va location to place an order due to having surgery and unable to leave the house. A friendly voice answered and said his name was Gary. As soon as I said, can I place a togo order please, the tone in his voice completely changed as he said hold on. Not hold please, not we will be right with you just HOLD ON sternly as he hung up on me. We did not get discounted due to the tone and straight hang up. And then wouldnt answer the phone when we kept trying to call back. I own a restaurant and Togo orders are vital to us. Not to mention I didnt appreciate the rudeness of this LAZY employee! "GARY" would definitely not be working for my company that's for sure. This happens alot at this location, being hung up on or just not answering and when we go in...theres only like 2 tables! Pure laziness. We eat at your establishment atleast 10 times a month and sometimes 15 people at a time due to the location being by a vacation lake spot. Most employees go out of their way to be nice and make the experience great but there is a few that are just down right lazy, do not care and rude most of the time missing chances at upselling more items. Luckily yalls food is good and it's the only restaurant around, is why we keep going back.
We have received your comment. Thank you!